I have been going to this location for awhile now and some of the waxers are great. However, last…read moremonth, the front desk person who checked me out thought I was another customer and charged me for the wrong amount. She called me and asked if she could recharge my card for the right amount. I gave her my credit card info over the phone. They charged me for the wrong amount (again). I called them back multiple times to get refunded. I talked to multiple people and they said the manager was going to contact me. It has been a month and no one has followed up with me. No follow up, very unprofessional on the management part.

I am just updating my review as the Manager reached out to my daughter after seeing my review…read more I appreciated the callback to my daughter and the customer service. I firmly believe that friendliness, professionalism, and customer satisfaction are huge aspects in any business to result in maintaining and obtaining new customers. While my daughter didn't have a great visit this last time, I appreciate that they recognized the issue and went above and beyond to try and rectify the issue. So, thank you for that!!

Absolutely ridiculous. Look at what my first experience looked like and how FULL AND CUTE my…read moreeyebrows were. MY ENTIRE eyebrow end is GONE?!! I asked for a clean up. Keep thick and full and said this multiple times before and even during the service twice and she gives me the mirror after she's done and I'm horrified. I was like okay so I need a discount or free charge and she was like okay you have to come back Feb 6 and ask the manager and I was like 0% of that makes sense. Who said that day works for me, how would the manager know if she wasn't informed by u guys....and why would I need my eyebrows done aGAIN now that I have to wait MONTHS to get these suckers to grow back in again like literally do not trust these people. So ridiculous

Just moved to the area and had a great first experience here! Comparative to Daly City/SF where…read morethreading is $18+, IBrow is $15 for just eyebrows. I think they have a 3% fee if paying by card like most small businesses. I got lucky with walking in on a Saturday but the waiting area seats quickly filled up during my service. This was the best/most painless experience I've had in a while and I really appreciated that they were patient when I asked for small corrections afterwards. They ask if you'd like aloe vera and they also do a tiny light massage on the brows afterwards. Highly recommend! They'll ask if you want a punch card and the 6th (or 7th) visit will be free :)

I was in the area and looking for an eyebrow studio, so I did some research and found Sunita. I got…read moremy eyebrows and upper lip done and the results were amazing. My eyebrows looked phenomenal. I look forward to returning!

Excellent service! This was my second visit, and just like the first time, everything was…read morewonderful. I had the moisturizing facial and my eyebrows and upper lip threaded, quick, gentle, and perfectly done. They also carry really high-quality skincare products, which I appreciate. Parking is easy with lots of street spots available. A great experience every time!

So it's been over a decade since I've had a "nether region" wax. I had visions of the Marquis de…read moreSade and iron maidens. . . . Well, I was absolutely off the mark! Laura made me feel absolutely comfortable. AND her work is efficient and thorough. Plus, she's a sweetie who was born and raised in Alameda. I plan to get all my esthetic needs met with Laura.

Lovely experience with Laura. Easy to communicate & schedule. Her space is clean and relaxing…read more The treatment included some light arm and shoulder massage which was so delightful, as not all facial spas provide this.

This is a magical healing spot in Alameda that everyone needs to know about. I have been to see…read moreJess for massage multiple times and can attest: she is a gifted, intuitive healer. Last week, I went to see the owner Carrie for a gentleman's facial--including hot stone shoulder massage--and realized I need to take better care of myself, even as I am working so hard to take care of those around me. You owe it to yourself to experience the Secret Garden. Then pay it forward and get a gift certificate for someone who needs it!

i popped in after the farmers market and scheduled a massage that was totally incredible. while she…read morewas massaging me, i kept thinking, this is one of the best massages i've ever had in my life. i told her that, then later found out that she was the owner. i'm now writing this review because everyone should be coming here, but also in retrospect, i think that could be the best massage i've ever had in my life and i've had a lot of massages! it was warm, nurturing, stretchy, soothing. so so so good! 10 stars! i'm going to make a point to start coming here once a month.

Francesca is the best. She listens to you attentively and works with you to achieve what you're…read morelooking for. I came to her for my eyebrows and side burns after moving to Alameda and absolutely love her. I also recently did an eyelash perm and have gotten so many compliments from it. Her services are also very affordable. Highly recommend!

I came in for a customized facial and immediately felt like Francesca was listening to my skin…read moreneeds during the initial consultation. I felt so relaxed and comfortable during the service. The products smelled fantastic and I woke up the following day feeling so hydrated and refreshed. Highly recommend!

I had a great experience! I have milia which are those small whiteheads that won't pop. She removed…read morethem all and gave me an awesome facial. She also massaged my arms, shoulders, and upper back (along with my face and head). The atmosphere is very pleasant and calming and you really can't beat the prices. It was $110 for a very comprehensive facial with extractions. I'm very happy.

I've been going to Beauty Unlimited for years and Fei has always been great. Her services are very…read morerelaxing, she explains everything thoroughly, and overall I've consistently had good experiences with her over the years. She's knowledgeable and makes you feel comfortable during appointments. The only thing I will say is that at times I felt a little pushed to purchase additional products that honestly are still sitting on my shelf unused. Besides that, she truly does great work. I'd just recommend standing firm on your budget and what you're comfortable spending. Overall, I still highly recommend her services!

I kind of want to keep this nail salon to myself it's so good I was looking for a new salon in the…read morearea and was able to make a same day appointment with Zoe. She was super detailed and definitely a perfectionist. My nail shape has never looked better. The salon was clean and easy to find. I'll be back for sure!

The owner at this nail spa definitely takes pride in her team's work and quickly reached out to me…read moreto address my previous experience. I accepted the offer of a redo, and they were able to see me quickly. Now that I know what to expect with a Russian mani I was less surprised and able to appreciate the precision and skill needed for this type of service (though will caution anyone who's never gotten one before that it can be a bit uncomfortable; I recommend you look this up before trying it). My nail tech today also did a lovely job with the nail design. She was very skilled and meticulous with her work (grooming, polish and design) so I expect this set will last longer than my last. If you're getting a Russian mani, take note that you can expect it to take nearly 2 hours, so feed the parking meter accordingly. Overall, I am happy with my experience and will be back. :)