Unfortunately it only takes one bad experience to ruin a businesses reputation. This is the 4th car…read moreI've taken here to have the tint installed, I will say they are pricey but WERE worth the cost. The initial 3 interactions were very professional and hassle free. Showed up, they walked me through what I wanted and how much it would cost, I left, there were done in 2-3 hours, I paid, that was it. Great experience. This last time was not. I dropped off my 2026 Acura Integra Type S (which had less than 800 miles on it) off, informed the guy I wasn't interested in paying so much like last time, ($640 for the step above basic tint) and was wondering if they could work with me on the price, they couldn't, oh well. And like the other times I drop my car off, they're done within 2-3 hours and I come to pick it up. The first thing I notice is the car was filthy, I dropped it off spotless, salt shot up the sides of the car like it was doing highway speeds. I go into pay, get my keys, come out to the car and start it up, Every light on the dash that could be on, was on. Not to mention my alcantara seats were dirty. So I drive off and immediately call them, they explain "this happens all the time just drive it." I drive it at all speeds for 30 mins and the lights still are on. I call them back again and explain, and tell them "this only happens when the battery is deep cycled". Long story short they let my cars battery die, and said they could reset the light, they had some guy from the shop drive my car (it's a 6 speed manual) trying to reset the light which didn't work. They explained it was completely normal for this to happen because they need the car on they just forgot to hook up a battery charger, so I had to take it to the dealer to have the battery "charged and reconditioned and have basic settings parameters set". The owner or whatever he was maintained complete deniability throughout this whole thing and stuck to the "this is completely normal it happens all the time" script.

Tint Works scheduled an appointment to look at my son's car for stereo installation. He…read morere-arranged his schedule to accommodate this. When he got there, they looked at him and his car and had no interest. They said "Well, you're not 18 so we can't talk to you." Why didn't they ask him this when he made the appointment? They are hustlers, that's why. My son is old enough to work, pay taxes and have a stereo installed at Best Buy. Tint Works is terrible.

Excellent customer service from Gerry and very pleased with the tint job. I am a return customer,…read moreI initially went to the West Broad location for my case, then bought my husband a gift certificate for his truck at the Reynoldsburg location. Both superb experiences! Definitely a fan!

Terrible customer service. I called looking for a specific part for my jeep. Front speaker pods…read more I was advised that they "might" have them but that they would need to go look for them. They advised that it could take a few minutes. Ok that's fine. I call back 30 minutes later and was told they were too busy to look and to NOT come to their store to check. They had too many customers in the store to keep up. Well I show up anyway, no one was in the store. They did have the parts. I was provided a form to fill out, I filled it out but was told my hand writing was too bad and to fill out the form again. I did not. Then I was told how complicated the install was and that I would be better off letting them handle it. They advised that the parts could not be returned and no refund would be provided if I wanted to return the parts. They charged me nearly 2x the cost, but since I needed them I paid it. Terrible people and terrible service. I will NEVER go back even if they are the last store on earth.

Great! Very polite and professional, fast work, great communication. I'm so happy with my car. It's…read morelike a million degrees cooler in there! As a side note: as a woman I felt very comfortable here. There are other tint shops where men are served before women, even if you walk in before them, and there's a derisive jokey eye roll vibe that... isn't great. Not so at Jim tint! I was treated kindly, like a regular person, and so was everyone else. Waiting room is comfortable, bathroom is clean, prices are very fair.

I stopped by this place to ask if they could install a mesh grill on my car - I had the grill in…read morethe trunk of my car. They said that's what they do and installed my grill right there on the spot - no appointment was necessary. The entire install completed by Chris took 30 minutes. James was the person who greeted me, took down the details and got me going right away. Pricing was very reasonable and I would not hesitate to go there again for future customizations!!

Wanted to get my front side windows tinted on my car and used the "Projects" feature on the Yelp…read moreapp. It contacted several businesses on my behalf. Auto Additions consistently responded; which made them very easy to work with. The building is in an industrial area but very clean inside and out. I've been to tint shops that were "holes" but this was not. It gave a good impression of the e quality of service. Service was good and they got me in at my appointed time and done at a good time. My only gripe is that I wasn't aware of the price until afterwards. The job was flawless, nonetheless. First time I've ever had a tint job where I didn't have to go back. I will absolutely be using their services on my next vehicle.

I had been looking for someone to correct the paint on my classic car. I called them up and…read moreexplained what I was looking to have done. They asked that I bring it in and have a look over to see exactly what was needed. Upon arriving, I was introduced to Todd and his team who made me feel welcome. Obviously these guys are passionate about cars, and they were excited to help me out. Todd looked my car over, and explained what he could and could not do. Never once did he oversell or make unrealistic promises. He then gave me a tour of the shop and an overview of the things they did! I dropped my car off on the agreed upon date, they would need 2 full days. I went in to pick it up and was amazed at the work they did! They even took photos of each step of the process! Highly recommended experts for all you automotive detailing needs!

I spent 46 years with the same company, 25 years in R&D and 21 years Sales. You probably wonder;…read morewhy would I share that? Well, let me explain. I learned over the course of my career that customer service is what separates one organization from another in the same space. Afterall, no customers no business, right? I have been purchasing detailing supplies from Esoteric Detailing for many years and probably watched Todd's detailing and new product videos longer than that. Why do I keep going back? Customer Service, plain and simple. Yes. the product lines they handle are awesome, but the organization itself goes beyond awesome. I simply can't say enough good things about Esoteric except for anyone reading this review should by all means give them a try....you will not be disappointed.

BEWARE!!! I got my car detailed from this place about a…read moreyear ago! And I have mold in my car now. They gave me the traditional clean, I think with leather cleaner. My car has been smelling like mildew for a so long and I have not been able to figure out why, I had no idea. I just flipped my mat around to see and they put cleaner on the back side. The vacuum marks are still on my trunk so they did clean my trunk, but the inner side of the mat has mold. I will have to get this professionally cleaned now. Do not go here. Bad cleaners, seems to be no professional cleaning tactics taught. They probably hire just anyone.

I called in the morning, during the week, and was able to schedule that same day!!…read more I gave Sabastian's work 5 stars due to Great customer service, attention to detail, excellent work! He even lightly buffed scuff marks under the door handles. I own a Subaru Forester. (SUV) I highly recommend Universal Detailing.

Scratched the hood of my car I've owned for 2 weeks and denied it and did nothing to make it right…read more I am 120% confident they did this so check your vehicle before they pull it out of the garage if you use them.

Very nice staff excellent pricing I would highly recommend the business for your window tintingread more

This is our fourth car tinted by the. Amazing work and fast. They use high quality film. Not the…read morejunk that a lot of places use. Great place!!!!!

Quality is what you get! Beautifully done. I would recommend with a strong warning…read more I'd put a 5 star rating but my brand new car ended up smelling like cigarette smoke when done. I put fabreeze in my car but goodbye new car smell (1 month in).