I've realized I don't like posting negative reviews, I just tend not to post at all if I don't like s

If I could give it a zero I would Comcast has the worst customer service ever. Spent over a week talking to different people trying just to get a simple password reset and they would not give it to myself or my husband. We should know way too much money to have a service that we are not able to access and they don't seem to care. I would recommend anyone staying far far away from them. read more

If I could give them 0 stars I would. The absolute WORST service around. An tbe most EXPENSIVE. There customer service is HORRIBLE. Service is out more then on. 180.00 a month. For what total frustration. No tv no internet. Cant send a tech person till Sat. Oh but you WANT your money NOW. Checking on my options for a new provider. read more

Seriously, can we get a zero star rating Yelp? I could write a book on my 15 year history with Comcast ($20,000 of bills later). I'll keep it short, avoid at costs. From customer service to technical support to billing - there is not one thing I can say that has been positive. I don't think I have EVER written a negative review about anything...I just can't help myself in this case. I am sure it won't change anything, but if anyone is ever on the fence about Comcast maybe this will help sway them... read more

YOUR "CUSTOMER SERVICE" SUCKS Comcast! Spent 3.5 hours on chat this morning (my husband's glasses broke, you would not let him call so he had to fumble with his phone because you SUCK), was promised a manager would call at 6:30 pm, husband rushed home, no call, he called you at 7 pm, was on the phone with a customer service rep for another half hour who did nothing for him, said a manager would call. Surprisingly, comcast called back, another customer service rep who could do nothing, "no managers available until morning." Sick of your BS, cutting the cable. YOU SUCK. YOU WASTED 4 HOURS OF OUR TIME TODAY. I would give you 0 stars if I could. read more

Now I know first hand why monopolies should not be allowed. My supposed high speed internet service has been a joke for the last several months. The Wi-Fi stops working almost daily and I have to call in to get a modem reset. If I'm lucky the system re-boots and works for another 24 hours. My modem completely shut down 5 days ago. The technician who came to my business was not able to do anything, so he referred the matter to Engineering. I spoke to Lindsay, a Supervisor the next day and she promised to call me back before the end of the day to update me on the status of what was being done to solve my problem. Of course she did not call me back. Two days later I called and left a message for her to call me. Never heard a word. Two days later I spoke to another Supervisor who informed me that Comcast Business Support has NO communication with the Engineering folks and have no way to know what is being done to resolve any problems. Can you effing believe that? No, none, nada, zilch communication between Comcast Support Technicians and their own Engineering team. I finally gave up on getting any real help from a Supervisor and actually got some superb service from a lowly person who answered my call, Shaun. She was kind enough to do some real legwork and find out what was going on with my crisis of NO internet for 6 days. All I can say is I sure as hell wish there was a viable alternative to Comcast. I would dump them in a second. Unfortunately they are the only viable game in town in my area. Oh well, every now and then you find a technician like Ryan that really cares and goes the extra mile. He came to my business and replaced the modem and all the cables and splitters. He also told me what to do if it happens again. If it does, he offered to come out with his boss and trouble shoot the matter further. I've probably had service technicians to my business now less than 20 times. Pathetic! read more

Comcast recently started charging me over $75 a month without my consent for a $39 plan I signed up for 2 years back. They said the plan automatically went up to $64.95 from $39 after the promotional period and did not even care to notify me. I requested to waive these extra charges and customer service agent did not answer me until I asked my question four times. Eventually the agent said my charges can't be waived. I will cancel my plan as soon as possible and look for other internet options from their competitors. Comcast is stealing money from the customers who actually want to continue with them. Extremely dissatisfied with this approach. read more

Slow internet. Shady reliability at best. Wiifi cuts out every night when trying to watch Amazon on Netflix. When you call them they say " unplug and reboot" but if I wanted.to do that nightly between 8 and 1130 pm I would chose another server. What ha To reliabity? Here in Elk Grove there must be better we. I can't watch a 30 minutes e show without a freeze-up in "service" .Comcast a joke. Choose something else read more

Terrible.. just terrible. They do monopolize the Sacramento area, but everything about Comcast is just a complete pain in the butt. We are lucky to have semi working internet service. About half the time our internet is is varying stages of not working and extremely slow service even though we pay for the upgraded super fast internet bandwidth. When it goes down, we spend 2-3 hrs trying to get it up and running. this time tech support took us through the usual step to get it working again but they were unsuccessful. Their advice replace your modem again. I'll have to take time out of my day tomorrow to see it I can get a replacement modem and hope one day we can get internet service. Thankfully my Verizon never seems to go down, and when our home internet is Kaputs I'm able to use Verizon and tether my iPad to my phone. Of course then I'm paying data but no other choice. Please Verizon Fios, come to my area so I can begin utilizing your services! read more

Comcast has the worst customer service they transferred me to 4 different agents each agent telling me 4 different things telling me they can help me I have the wrong departments.I never seen a company that has no clue on there service.Going back to at&t tried to day loyal the more I talk to them the faster I want to change my service. read more

5/11/2020. Today, my area has has been without TV and internet service via comcast. It's the day after Mother's Day, during the pandemic, and I'm guessing maybe you needed some maintenance time. But since comcast maintenance time is probably scheduled earlier, you have time to notify us customers AHEAD OF TIME so we can reschedule our online Zoom business meetings, training session, and school class lessons. You have no idea how much stress, money and time your unexpected service outages are. read more

This is the 12th day ON DEMAND does not work/is inaccessible. No human being will answer any my calls. This Comcast problem is not an addressable option on their pre-programmed limited options. QUESTIONS: How long will ON DEMAND be broken? Why do you need my social security number to address this problem? read more

I have been with Comcast forever. And their customer service has ALWAYS sucked. Their connectivity sucks, too. If I didn't have to change my email address to dump them, I would have done so a long time ago. I would give Comcast an F in customer service. Whoever is responsible for cutting costs on customer service should be fired!!!! read more

We have called Comcast Business about our router going in an out all day long for months. They sent a technician to our business and in 10 minutes he said nothing is wrong. We are here 10 hours a day, and see the router disconnecting from our phones and computers all the time. Comcast charges us a service fee last month, and we still have the same problem. Just called and they still don't want to replace the router and give us an excuse there are too many devices on the wireless network. There are only 4 active devices on the wireless network that uses the Internet and all of others don't use any bandwidth because they are inactive most of the day. I would not recommend Comcast Business for anyone. Customer service is not knowledgeable enough about bandwidth and how it is used. read more

Horrible service. Spend hours trying to resolve relatively simple service and ordering issues. Overpriced for what service they provide. I wish there was another competing ISP in the area and not be forced to use Comcast read more

These people "denied my claim" meaning they refuse to fix the damage they caused to my tv. These people are complete idiots and practice bad business. I now have a damaged tv because I chose these crooks. Basically what they say goes and refuse to honor their installation when they go wrong, so be very beware. They suck big time. read more

Comcast service for phone and Internet is the worst I have ever experienced . every few months or so , we experience either phone or internet outages . Their customer service is beyond bad and they do not care about their customers . And when I say "they" I'm referring to the company as a whole not necessarily an individual employee ... It's very difficult to bypass their automated service and get anyone human actually on the phone but when i do , they are polite and do try to assist. I do not understand how a company with such a terrible reputation happens to stay in business. I've read other reviews and have spoken with multiple people and everyone I have spoken with complains bout their service . I feel like I'm being held hostage by Comcast because I don't have much options to choose from when it comes to Internet and phone where I'm located . I understand that service outages can occur , but for it happen so frequently and then being unable to reach anyone to address the problems within reason is unacceptable. I just got off the phone with a human from Comcast to address an interent problem . It took me three days and 12 phone calls and multiple disconnects from Comcast before I was able to speak with a human . Comcast should be embarrassed. read more

Be aware be aware when you call in for a quote!!!! A must read!!!!!! This review is in regards to me calling to get a price quote for cable service and to learn about their service. The rep appeared very nice over the phone to where I informed him I would think about the offer and call back if interested to sign up.... Well several days later at my door there was a big infinity box blocking my door. I called and just how I suspected from receiving the box, the rep I spoke to days before signed me up for services after I declined. I immediately received a bill for $150. I was told it was my responsibility to carry the box back into the store or ups , which I didn't order it. I carried the big box down stairs with difficulty in the rain back to their store. A customer service rep in the store was nice enough to carry it from my car into the store. Yes I was upset and very disappointed in Comcast . read more

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I have not yet had the chance to have the internet installed in my home yet. I have someone coming Sunday to install. My dad uses Comcast for years and never had any issues at all!! What I can tell you is the person I spoke with on the phone was the most nicest person I've ever dealt with over the phone. His name was Matthew. I hope the service is as great as he!! read more

I'm writing this review because I'm sure there has to be more people out there like me. I have comcast service for three years. The whole three years I have had real bad service and bad wiring cable. This company does not care nor respect customers. They don't care that the service they provide is not what they advertise as long as the get your money; they don't honor what they advertise nor they reimburst the customer. They just want your money when they know there no other services providers; I'm pretty sure that's called monopolizing. read more

Comcast/Xfinty business practice don't seem to change much since last time I had them. Due to a lack of decent internet providers in Sacramento I decided to give them another try. I had them for over a year so, I feel I can attest to their service. The service I signed up with was pretty fast at first. Then started degrading significantly. My biggest concern is having to babysit my bills. They keep adding this I did not order and are charging more money in this area just because no one can do better signal. If you want a good signal at a very hight price, go with them and good luck with your bill and paying $80 per month just for an internet signal under 40 MB. read more

I would rate them a negative number but it won't allow me too. Cancelled business service after contract ended but they still charged me for 2 more months.... !!!! Canceling home Comcast now also!! Stay away from these guys !! read more

Horrible. Just horrible connection, price and service. Can I give a negative point review?

This is by far the only cable company I give 1 star to but they don't deserve any stars. I'm a long time customer who pays on time if not before the due date. I struggle with my tiny social security but all I hear is "I'm sorry & thank you for being a comcast customer". I had cut the cord for a year but went back which was a big mistake. Every week without fail my service goes out during my favorite programs. No wonder people are cutting the cord. I'm looking into direct tv since my neighbor does not have this problem. read more

So upset. I was watching a really good show. I had to pause it for about 15 minutes. I came back and started it again. 3 minutes in, it cuts out and goes to the current show. No getting it back. Couldn't find it anywhere else. I guess I'll never know the end. This happens alot. I guess I need to tape everything. The only problem with that, is when I tape a show. It messes up, cuts out. I pay alot of money for crappy service. Only 2 more months. read more

This is more about the Internet service itself. Our Internet has been going down between 8-10 for the last 3 days. Two weeks ago, the Internet would go out randomly at least once a day for about 10 days in a row. My mom works from home so this is a huge problem. She works for a call center and needs reliable Internet. We have called multiple times only to be told nothing is wrong and they can do nothing about it. I hate the choices we have for Internet. The people deserve better service if there is going to be a monopoly on providers. read more

Trying to continue service with Comcast but their customer service is so bad that its time to move on. Today after going found and found with their automated system that only gives you limited options I was able to be connected to a live person after a 20 minute wait. All I wanted to do was cancel HBO max. The customer service rep was in the Phillipines. I kept hearing a crowing rooster in the background and inquired about it and was informed that he was holding it on his lap. He had me on hold for 30 minutes while he tried to get his computer to respond while I had to listen to this annoying rooster in my ear. I continually asked for a supervisor or to be connected to someone in the states to no avail. Finally I just told him I would try customer service again. He replied he would call back to confirm HBO max was cancelled. Never heard from him again. Comcast " you owe your customers better service considering you're charging us such high rates for your service". read more

Comcast is making people pay $7.99 for renting a movie for one day, when you can go to the movie theater and pay $8.99 to watch a movie on a big screen for just $1 more. Comcast has been scamming people throughout their business, they are paying their employees very minimal, and their customer service is the worst customer service I've ever had to deal with. I give Comcast the worst customer service out there, I'd rather talk to a telemarketer from Pakistani that I don't understand then talk to him Comcast again. Do not go through Comcast or you will have the same experience that I did. read more

Yet again complete disappointment...they are the complete opposite of the commercials. Our neighbor tree fell and took out all the line coming from the street. We called a spoke to a complete twit in the Philippines, who told us she opened a repair ticket and a repair person would call 30 minutes before the headed out our way. Mind you this was a 9:30 am. So at 6 pm(once it was good and dark), I called back to see where the tech was???... a very nice young man in the USA said pur ticket was closed but didn't see that a tech was out or a repair was done...yet it said problem resolved. NOPE!!! So we started a new repair ticket for a "lineman" to come out in the morning. Well it's 1 pm now and I called to hear no appointment is scheduled by a representative in Mexico. So I asked to be transfered to the USA and landed in Honduras....ok then. Asked to speak to a manager held for 27 minutes to be disconnected. Does xfinity service Mexico, Honduras, and the Philippines??? Why in the f is there not a local representative to help you?? Negative 10 stars!! Always a complete disappointment!! read more

what a joke. Loyalty means nothing with xfinity for tv or internet. They wont give a customer who has had their service for years any deal they offer on the internet or mail flyer. Why would you I stay with a company who doesn't care that you have been with them in the first place. This is their loyalty department after 1/2 hour on the phone. You try live chat and they say you have to call for that deal....you call they say they don't see that deal. A joke is what I think it is.. A major waste of my time and Comcast for paying for an employee who does nothing for you after 1/2 hours. I guess I will play the game...cancel and either go with someone else or sign back up as a new customer since they don't seem to care about their old customers read more

This review is for customer service when calling into comcast. Talked to three people and could not get a straight answer on my bill. The company is definitely charging too much for services, especially when connection is interrupted so frequently. Horrible customer service and unfair billing practices. A little tid bit of info for those who are interested. The CEO of comcast makes 27.8 million dollars a year. Does seem like the customers are being taken advantage of in charging so much for services. Do you think the CEO cares? Hmmm...probably not. read more

This is the worst company I have ever dealt with in my life. I have been a customer for over 25 years and 4 1/2 years ago I started taking care of my dad. He likes watching TV so I got Comcast for his house. He went to be with the Lord 3 months ago. I cancelled with Comcast over 2 months ago and returned the box. I had all my dads bills sent to my house. I pay everything right away. I received another bill from Comcast after already paying for the last month. I called 6 times to Comcast to find out what the bill was for and couldn't get a live person, than got disconnected every time. So I went ahead and paid the extra bill. I am selling my dads house and went over today to make a list of repairs, in the mail was a letter from a collection company. Without any notice from Comcast they sent the bill to collection. As the Citibank card had been cancelled as my dad passed the charge was declined. I was unaware. Neither Comcast or Citibank notified me and it was sent to collection. I am a single mom, who has worked very hard for good credit. I can't believe Comcast . I called Comcast after receiving the collection letter, I was on the phone with superior after superior for 45 minutes, they didn't even care. SO SAD, WHEN YOU TRY TO TAKE CARE OF YOUR DAD AND WITHOUT ANY NOTICE COMCAST SENDS YOU TO COLLECTION. I HAD NEVER BEEN LATE. SO SAD read more

Yes, my Comcast bill is high and the people on the phones are sometimes rude but I have to give my Technician a big 5 stars.!! I do not remember his name but his number is 3222. He was very polite, professional, and he took the time to fix my Internet problem and explain everything to me. It works perfect. read more

I think I hate the company, but love the people I've had to deal with. If I had another feasible option, I'd have dropped them two months ago. We used to have AT&T. Also very expensive, and the way they brought internet into the house made it impossible to get good wireless signal anywhere except in an upstairs bedroom (where the modem and router had to be located) and the garage immediately below the bedroom. After many technician visits to try to improve the situation, I gave up and got Comcast; I used their on-line sign up and on-line chatting. Then the fun started... I contacted them in December about 10 days after signing up (OBTW their voice response system is a disaster--took me several frustrating minutes and numerous keystrokes before I was finally able to speak with a representative). The supervisor apologized that they didn't get all my info the first time around; offered my a $20 rebate on my account. Cool! Had to call them again on 5 January, and another supervisor apologized that they hadn't processed my paperwork; somebody dropped the ball; offered me another $20. Told them I had ordered the modem and router from another source, just needed a technician to check the wiring and make sure everything worked. Technician showed up on the 10th; nice guy, did everything I asked. we got everything hooked up and got TV and Internet, and Phone... then I saw a bill that charged me from the 5th of January, even though we couldn't access their services till the 10th. I called again, and nice customer service rep apologized that she couldn't do anything as the dates had already been entered into their computers, and couldn't be changed. Offered me free Showtime for 3 months. After many frustrating calls, I got tired of their TV lineup and their prices, and decided to buy antennas to get free TV. I started a chat, and after several exchanges, the rep tells me I have to call in to drop a service. Should have said that up front. Another call... told the rep what I wanted and why. told him up front I didn't want any more free offers. I just want phone and internet. Amazingly, he understood and didn't try to talk me out of it. Once again, I was amazed at how expensive their service is... We were paying around $180 for basic Cable TV, phone with international calling, and 75MBPS internet access. Combined bill showed phone was around $20, internet was around $10, rest was Cable and associated expenses. After dropping Cable, bill is still almost $100 ($60 for internet, $30 for phone rest is for incidentals...) Today, I chatted with them again about a tab being broken on the Ethernet cable coming from the wall. I specifically told the rep the lock tab was gone. Technician told me a representative could come over and repair my modem, but that it would cost me. I again explained the modem was fine, the problem is with the cable plug, and that it should be covered under the home wiring protection plan we're paying for. took forever for service agent to respond, but finally agreed. told me a technician could be here between 8 am and noon. After I agreed, the next message said technician would be here between 8 am and 8 pm. What???? when did the time change? after several other exchanges, rep agreed to have technician call me if he/she couldn't be here between 8 am and noon. It shouldn't be this hard! They provide excellent internet, and satisfactory phone at pretty high cost. They make it hard to communicate via voice with them. they seem to have some pretty harsh and inflexible policies that suck as much $$$ as they can. If I had another option for the internet, I'd be gone in a minute! read more

This review is toward the Comcast company, not this location specifically. I wish i could give negative stars. Nothing with this company is every simple, or easy. Something always has to go wrong, it's ridiculous and it always a waste of time. 3 months ago i ordered internet services for my home, on a promotional plan that was NOT a contract. i was supposed to pay $60 for 100mbps internet. My first bill came and it was wrong what a shock! (sarcasm), it said i was being charged for 25mbps internet at the wrong price. So i called to cancel my service because i've dealt with this before and i didn't want to deal with it again. The rep on the phone worked with me and offered me a special rate/price of $89 for TV+internet with no contract. I specifically asked for a non contract option because i was supposed to move within the next 2-6 months. AFTER that phone call i get an email from Comcast the next day to review my 2-year CONTRACT. I lividly called Comcast and they told me that email was automatically generated and i could ignore it, and that in their system its entered in as a promotional-non contract price. (This is why i record all my phone calls). 2 months later i call to cancel my service because im moving, on the phone the rep confirms i have no contract in place, and my final bill will be $20. 7 days after that phone call (today) i get a new bill for $240. Confused i called Comcast again, i find out i'm being charged $220 for breaking my contract. I explained what happened and what i was told to the phone rep multiple times, i don't think he believed me. I was told that it should be taken care of within 5 days..but i'll believe it when i see it. ..............im lost for words. I'm dealing with this now, i wish i could say this is the first time something like this has happened, but I've had Comcast at multiple locations and there are always billing issues/ridiculous problems like this. read more

Beware Comcast is forcing you to move to electronic billing without even asking you. If you have not seen a bill it is because they "opted you out" of paper bills in the mail and moved you to Ecobills. You were not asked to "Opt In". Comcast Xfinity sent out a one page junk mail looking envelope so as to disguise even further what they were doing. The letter had no return address or phone number or email to contact. In the third paragraph was three sentences telling you that you had to go online and change back to paper billing. How many people, especially seniors and handicapped customers will even realize what happened? Then they will get their next month's bills with late fees. Comcast Xfinity is going to make a lot of money on late fees and not sending out bills before customers realize what is happening. I encourage you to complaint to the FCC and your legislatures of their deceptive tactics. read more

Comcast is the worst internet provider! In the two weeks I have had their service I have had to call 5 times and very time they told me everything is working fine. Finally today they told me I must have a bad router and that I have to drive to their location to get a new one. Now I'm here trying to get new equipment and it's over a 20 min wait! read more

Cody and Scott ay my place today. they knew what they were doing and got it done despite my HOA being a pain in the rear end. got me hooked up explained the new service.... disconnected THE OTHER GUY (so hate their service delivery "former PacBell). and now it will be a new day with cable. read more

I get Internet and TV thru Comcast for $97.95 before $21 of equipment rental fees (cuz you can't buy it from them) and $14 more in tax and junk fees. If I cancel the TV and leave the internet service unchanged, the base fee goes UP to $107.95! $10 more for the privilege of NOT getting TV!! This whole industry abuses customers through monopolistic and predatory practices and Comcast is the WORST!! If there were a competitor I could switch to, I would have done so long ago. read more

worst service, been on the phone for 2 hours, no solutions, they hung up multiple times, get att instead save yourself the headache