Switching to Xfinity Comcast after being Verizon customers for decades definitely came with some…read morehesitation, but the experience today was smooth and reassuring from start to finish. Daniel and Kaden made a big difference. They were easy to talk to, efficient, knowledgeable, and genuinely helpful, throughout the process of sorting things out with my phone. It never felt overwhelming or confusing, which I really appreciated. Grateful for their support and would absolutely recommend!

I feel that writing this review may be a waste of my time, as customer service does not seem to be…read morea focus of this location. But here we go. First of all, you have to make an appointment ahead of time to get seen here, which okay fair as long as that ensures I get seen as soon as I arrive right? Wrong. I wait at least 20 minutes even when I arrive at my appointment time because there are "people ahead of me". That's frustrating enough in itself. And THEN I wanted to trade in my iPhone 16 to an iPhone 17 with more storage, I was told by Bryan that I would be recieving a credit of $600 to do this. But apparently, he didn't do it correctly (he was too busy upselling me on my plan), and after spending an hour of someone else trying to figure out his mess up, I now have to go sell my old phone MYSELF on Facebook marketplace to try and recoup the money. I was offered no discount, nothing for the inconvenience. Just "sorry our employee messed up but now it's your problem!" It is frustrating, because I have no choice but to go here when I need help. But it is ALWAYS a bad experience.

~Throwback Thursday Review back to the 2012 - 2013 era ~…read more When I lived in the Citrus Heights area, they rolled out IPTV along the Auburn Blvd Corridor around 2012 - 2013 , it was one of the best experiences ever. I had no drop outs or lapse in TV services whatsoever. The only thing that drove me batty at the time was when the set top boxes would shut off after a certain amount of hours of inactivity. But they had channels on their service that other provides did not. FYI- At the time, they were Surewest before the name Consolidated and before it was Roseville Telephone company. Comcast previously was the only TV provider at the time that offered high speed internet except in the case of Surewest which had DSL at the time. It was great to switch then in the area. Enjoyed the service for many months before I moved. Wonder if the staff from the old Surewest are still with the company in Roseville? I cannot speak for today but There was a good thing happening back in the day and hopefully it continues.

Horrible!!!!!! In the last 2 weeks we lost internet twice…read morewith these folks. Wednesday was the last straw when they said our Internet would not be back up until August 5. That's over a week! Well surprise surprise, we switched over to Xfinity effective August 3 and I can't wait. This is unacceptable! Save your money. Get Xfinity or something that's more reliable.

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

Five stars for one individual service professional - Daisy…read more After our contentious experience with the first representative we had the good fortune to work with Daisy, who happily asked how she could help. She was the consummate professional and she listened. She corrected the erroneous information we were previously given. And she was able to unravel the huge confusion with our accounts. Her technical experience and caring-heart made, what started out poorly, a very productive experience. There are some great ones there and DAISY guided us through the ugly cell phone business. Thank you Daisy.

This Xfinity store has got to have the worst customer service by far. The employees are extremely…read moreghetto and unprofessional. I had to stop here regarding my Internet equipment and there were a ton of people lined up around this bench seating and the staff was telling us to stand in that area like we are cattle. It took forever to be helped and cat the end of the day. I did get what I needed, but the gal that helped me was very unprofessional as well cursing and just with a bunch of foolishness with her fellow coworkers. I hope to never have to come to the local Xfinity store again, because this wasn't it. Please do better Xfinity. Hire people who will be professional. We as customers pay way too much to deal with these types of shenanigans.

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

We've used Elijah and his team twice now for our business and couldn't be happier. The first job…read morewas a bigger one -- 5 Lorex cameras wired 50+ feet through a drop ceiling, 3 speaker installs, a TV mount, and an iPad mounted into the wall. Everything was done neatly and exactly how we wanted it. A year later when we needed another camera added, he was the first person that came in mind to do the second job. He is easy to work with -- professional, communicates well, knows what he's doing, and gets it done right. Would recommend him to anyone needing electrical, wiring, or mounting work.

The service was excellent. The technician was on-time, professional and friendly. He removed an…read moreold mounted big screen from a wall mounted and installed a new one. In addition, he placed the old one on a tabletop mount kit so we could use it in our guest room. We will definitely use this service for any future needs.

Wonderful customer service. Joph went out of her way to help. Thank you for your service!read more

Bait and switch!!! Run away- will never try again. Tried to…read moresign up for AT&T wireless and they suckered be into trying DIRECTV-- told me I was under no obligation if I tried premium channels for 3 months- found it hard to use and not user friendly- so I called them to cancel after 2.5 months-- they said their charging me $$450 for stopping my service early!?! I never signed up for a 36 month contract! I talked with a manager from both DIRECTV and AT&T and got nowhere. Told them I'd pay to stop this nonsense and will see how to get my money back-- their cheapest service is $89 per month with no premium channels-- what a joke that's on me--- will NEVER TRUST them again.

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

Worst business ever. I was being charged for two internets. In the same living room. I had the…read moreold modem and the upgraded HUB both connected. I was reassured by their agent that I would only pay for one. Today I was billed 72 dollars actually my new modem was 47.50. According to my previous two bills I was refunded the 60 dollars times two att overcharged. So I'm not being charged the 47.50. But instead 72 dollars today ! Saying they took bk the 12 promotion cuz I don't qualify. 47plus 12 is not 72. They are charging me the wrong price as I took back the 60 dollar modem !! I will go with another company just like I did with their phone service !!!! They are a nightmare !!! Trying to drain their customers out of every penny they can !! BEWARE!!!