Switching to Xfinity Comcast after being Verizon customers for decades definitely came with some…read morehesitation, but the experience today was smooth and reassuring from start to finish. Daniel and Kaden made a big difference. They were easy to talk to, efficient, knowledgeable, and genuinely helpful, throughout the process of sorting things out with my phone. It never felt overwhelming or confusing, which I really appreciated. Grateful for their support and would absolutely recommend!

Go to anyone else. It's been weeks and I still have not been connected to internet service. Calling…read morecustomer support is useless because it's nearly impossible to get ahold of an actual person, and getting someone out to fix the issue has been a complete joke. At this point, I simply want to cancel before my 30-day trial period ends since I've never even had working internet. I went into the store hoping it would be easier to resolve in person, only to find an 8-person wait and appointments booked out for days. What made the experience even worse was the assistant manager's attitude. Instead of showing any understanding or taking even a moment to look into my concern, he was rude, dismissive, and completely unhelpful. As a frustrated customer who has been dealing with this issue for weeks, I expected at least a little empathy or effort to help resolve the problem. Instead, I was basically told to either wait or book an appointment. The only positive part of my experience was Anatoliy at the front desk, who was kind, professional, and actually tried to help when I came in the day before, even though he ultimately couldn't resolve the issue himself. Overall, this has been an incredibly frustrating experience from start to finish.

~Throwback Thursday Review back to the 2012 - 2013 era ~…read more When I lived in the Citrus Heights area, they rolled out IPTV along the Auburn Blvd Corridor around 2012 - 2013 , it was one of the best experiences ever. I had no drop outs or lapse in TV services whatsoever. The only thing that drove me batty at the time was when the set top boxes would shut off after a certain amount of hours of inactivity. But they had channels on their service that other provides did not. FYI- At the time, they were Surewest before the name Consolidated and before it was Roseville Telephone company. Comcast previously was the only TV provider at the time that offered high speed internet except in the case of Surewest which had DSL at the time. It was great to switch then in the area. Enjoyed the service for many months before I moved. Wonder if the staff from the old Surewest are still with the company in Roseville? I cannot speak for today but There was a good thing happening back in the day and hopefully it continues.

This company runs DSL lines to Citrus Heights as if it were the 90s. I have actually been okay with…read morethem for three solid years until the speed slowed down to 5 mbps and was throwing errors to their ceiling that they failed to notice. Fidium bought CCI and any CCI customer should leave now. I had a rep come out with a three day wait. He informed me they can't send over ten mbps here. I'm in a main suburb. Not in the sticks. Last year some idiot CCI rep came to my house and sold me 15 Mbps on an "upgrade" and as this rep told me, there is no such thing! Woke up today and CCI had turned off my internet when I start work at home at 7am. Called and got two AI reps. About 2/3 of their reps are not real ppl. Supposedly I had $55 overdue. I've been on the phone w three of their AI reps on Monday. Their AI reps are not programmed to think, clearly. I've already bought Xfinity service yesterday for less at 90-300 Mbps like it's really 2025 and need CCI to provide me service so I can pick up my xfinity equipment and fire CCI today. CCI makes it so so easy for me to fire them. Can't wait to go. Suggest you do the same.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

I signed up for Sonic expecting reliable service and professional communication. Instead, I've…read morespent over a month waiting for internet installation with virtually no meaningful updates from the company. After scheduling an installation appointment that was already weeks away, I waited the entire month only to receive a call on the day of the appointment informing me that it was canceled. Not only was the appointment canceled at the last minute, but Sonic couldn't even provide a new installation date. Their answer was essentially, "We don't know when it will happen." The most frustrating part isn't even the delay itself--it's the complete lack of communication. For over a month, there were no proactive updates, no realistic timeline, and no effort to keep me informed about what was happening. If there were permit issues or construction delays, why wasn't that communicated earlier? Why was I allowed to wait weeks for an appointment that apparently couldn't be fulfilled? What makes this even worse is that Sonic offered no temporary solution whatsoever. If fiber installation was delayed indefinitely, they could have suggested an alternative service, temporary internet option, or any kind of stopgap solution. Instead, I was left completely in the dark and without internet service. When I called customer service to get answers, I didn't get any new information. The representative simply repeated the same explanation about waiting for a permit over and over again, without providing any timeline, updates, or accountability. Delays happen. Permits can take time. Customers understand that. What customers don't appreciate is being ignored for weeks, having appointments canceled at the last minute, and then being told nobody knows when service will actually be available. At this point, I'm left with no internet, no installation date, and very little confidence in Sonic's ability to communicate with its customers. Extremely disappointing experience.

Always the honest , personalized service from caring professionals who really try to give you the…read morebest plans for your internet, cable and mobile service. Many of the staff are established, seasoned professionals and the fact that you see the same staff is a plus. Daisy is remarkable, patient and always accessible!

I hate doing reviews but I had to take a minute to shoutout Jaden for his amazing work ethic. He is…read morereally knowledgeable and never try's to sell any extra junk. He's there for your needs only! Deserves a raise for his enthusiasm and humor. Iv never had a good mobile store experience till I walked into this xfinity and was taken care of by Jaden.

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

The service was excellent. The technician was on-time, professional and friendly. He removed an…read moreold mounted big screen from a wall mounted and installed a new one. In addition, he placed the old one on a tabletop mount kit so we could use it in our guest room. We will definitely use this service for any future needs.

We needed an update with our ethernet installation. Elijah did a wonderful job in setting up more…read morespace so that we can have better airflow, as well as helping us update our switch. We would definitely love to do business with him again and we strongly recommend his service. Thanks again, Elijah!

Wonderful customer service. Joph went out of her way to help. Thank you for your service!read more

Direct TV package we have has paprmount HBO MAX and others to stream. This has happened several…read moretimes that I unable to streAM HAVE TO CHANGE PASSWORD ID. Called for support be cause the later didn't work. Representive told me to get number off Direct TV box, now nothing works be cause I pull out something. Why couldn't he look up my device. Them he wanted to change HDMI I terminated call. There is no home service, no knowledgable people to help. I am sick of having to reset passwords. This is last straw I am going to cancel. POOR CUSTOMER SERVICE

This is the worse service ever. Don't ever use auto pay. They have been over charging me and taking…read moremoney out of my accout a couple times a month. 3 this month making a total over $800 just this month. Last month they took out $790. I only have 2 lines. I spent 4 hours on the phone trying to get it resolved and it still not fix. I will never refer somebody to this company. It's the worst. They have so much fraud by there own employees. They cant even keep our information from getting hacked. I highly recommend Verizon, t-mobile, cricket, even metro pcs, any other company besides this one.

I got At&t fiber network internet because it was supposed to be better than xfinity. Its NOT!…read more This is terrible. Cuts out all the time, and makes me reset my internet nearly on the hour. Dont get this, its garbage. Im going back to xfinity!