I had to go to the store for a new phone. They had the product I wanted but what I really appreciated was the professionalism, efficiency, and kindness and friendliness of the service. This was by far the best service I have ever had at Xfinity. read more

Xfinity is a horrible service where I live . It's too expensive for a service that doesn't work well where I live . No 5g where I live ! It's cable ? Don't recommend in West Ocean City Maryland ! read more

They lie and cheat, sold me sports package and it only worked for three weeks. Then they cancelled it after I paid. Said they don't like the TV I had. Criminals! read more

Cable doesn't work- cannot get a service tech. Lines out the door at the store. Spent over 3 hours on phone over two days. Finally just canceled cable- OC needs to get another cable company in town. I would give 0 stars if possible- read more

Unbelievably long lines. 2 service people working for over 25 mins w same people while line is snaking outside. Had another guy on the floor but he must be on a break now. Must be nice to be the only game in town for a lot of condominium complex here. Customer services be damned. Just want to drop off my damn equipment! read more

Over 2 hours of my life wasted to return a box had to wait for people to get phones what a mess

This review is for Comcast service not this location. If I could give 0 stars and review I would! Without a doubt the WORST cable/internet experience I have ever had. From day one this has been a complete nightmare dealing with unreasonable, incompetent people. Customer service happens to be among the rock bottom in any industry. Lack of customer appreciation is huge. From asking for a security deposit to charging a month in advance. Supposedly fast internet speed which was slow and spotty. When moving house and speaking to customer (lack of service) I was told don't pay last bill as we owe you $35 so just drop off your cable box and remote and expect a check within 3 weeks. I did want they wanted to the last detail as I hear awful things about this dreadful monopoly. I move and then get a final bill instead of a refund. Final bill is $29 which says due March 8th as I had moved Feb 9th. I call customer service and they explain that I do owe the money and customer service had made a mistake so I send them a check that night. Two days later I get a call from a collection agency and I am astounded. I explain to them the whole situation and express my disgust for comcast and their tactics. I am assured that my credit will not be damaged. With all the negative comments about this horrible company I am surprised the FTC or other government agency has not cracked down on them! Hands down the worst company I have ever encountered. I would rather have no TV than ever deal with these pirates again. read more

A quick history: I had the cable in 1989 just before summer time. From push button and switch with 20 button. Over to another push button with a tv and cable box on and off. Arlington cable started with 100 channel. Know there 900 channel. With Comcast phone and internet. Here my review. Cable TV show get great to bad. Comcast home service get bad to poor. Phone wait time get longer and longer. Local phone service gets central. If I had anything with Comcast it wood be the high speed internet. Only have Netflix and hulu plus. And get local TV on the air. If I want movie. Go to iTunes online. This is my review. I wish to have cable before 2000 back again. read more

The service in ocean City maryland is so bad because every time I come to OC one of my TV's do not work so I have to call and waist 1 to 2 Hours of my vacation time calling them and after talking to at least 4 people I still get nowhere and get so upset and still have no TV . What do I need to do to have my TV working and not wasting my vacation time? read more

Comcast Service Center - Internet Service Providers Near Me - Ocean City, Maryland

I went up to the Xfinity business to get new cable boxes. Supposed to be open until 6:00. It was 1:30. There was an employee in the store who refused to let people in. Said something like she was alone so she wasn't letting people in. Ridiculous. People showed up with appointments and equipment that didn't work and the woman at work decided she was locking herself in and not working. Still collecting her paycheck probably, but not really working. read more

Just had a terrible experience with Xfinity/Comcast. Scheduled my installation for this past Saturday, driver pulled up on time, never left his truck, then pulled away 20 minutes later and said I wasn't home. Unfortunately for the dummy, I have this all captured on my ring camera, including me waiving hello to him. When I called xfinity and escalated this, they transferred me to "Billy" who said we would try to get the technician back there. After 1 hour of staying on hold, he hung up on me. Beware all. If this technician did it to me, he's likely done it to others and will keep doing it. I offered to send "Billy" the video but he had no interest. Having managed a customer experience group in the past, I would have wanted Billy to be empowered to alert others to this tech's fraud. Unfortunately, Comcast's culture doesn't want or value this type of customer feedback. Billy never called me back and no attempt by anyone to reschedule my installation. Absolutely shameful customer experience. read more

Posted hours on Yelp have store opening at 8:30. Notice on door states that the new time is 10:00 daily.

Comcast is the worst! I was helping my daughter and son-in-law meet with Comcast technician while they were taking their daughter to the doctor. All I had to do was let the technician in to install a cable box in their bedroom. There was already a cable run to the room but the box that my son-in-law picked up wouldn't work. How I wish I had the name of the tech that came to the house. He was so rude and so disrespectful!!! He never tried to do his job. Said he saw 10 cables connected to the house and asked "just how many outlets do you have"? Then asked where is the modem? None of this mattered. Just do your job and hook up the cable box. How do I know how many outlets are in the house? He was acting like he didn't have time to waste. I begged him to give me 5 minutes to contact my daughter or son-in-law to answer his questions. He told me it was going to cost to "run the cable" but I told him it was already run. Please just give me a minute to make a call to my son-in-law. He said nothing to me, walked out the door and left! After contacting supervisor I was promised another tech would come back out that day but then a few hours later Comcast said it was not a service call but was deemed a new connection (which wasn't accurate). New appointment needed and would take another 5 days. No apologies and no credit. When setting up a technical appointment the only thing that they ask is that someone over the age of 18 is home when they arrive. Now the tech who did nothing gets to make the call that it was a connection appt so therefore it couldn't be done that day????? He was Rude, disrespectful, impatient and a waste of my time! Comcast doesn't care about their customers and has not customer service. My son-law set up another appointment to have the cable connected. This time the person from Comcast took approximately 10 minutes to connect the cable. There was a pre-existing cable that was run to the bedroom and he did his job and was done in no time. He blamed that last guy for not attempting to connect it and said he may have been a subcontractor if he wasn't driving a Comcast van BUT...he was driving a Comcast van so he wasn't a subcontractor but just a shitty Comcast employee. read more

I am guarded, but I have to say, the caliber of the last two technicians they sent out were better than the past. I am moving and realize that there are wire, splitters, boosters, but especially wires all over the place. After 2 years of complaint, my box has finally stopped rebooting. Great picture now that I am leaving. 3 suggestions for Xfinity Comcast: 1. Bring Customers Service back to the US. Never solved a problem speaking with the Philippines. Nice people but robots. 2. Stop buying junk equipment 3. Train installers and techs to hide or at least organize wires. read more

I agree. The worst customer service in OC md. Have a condo in a building with 60 or so units. Was getting poor signal. They told me I had to upgrade to a new modem that I lease for $13 month. Still terrible reception. Then there was not service at all. Called them. Said it was probably my problem. Finally the sent technician who open the box and found that there were only 8 feeds for 60 units. The rest was all splitters on top of splitters. Looked like I did it! Apparently someone Comcast technician placed a booster and cut my cable to the unit. Said I would have to pay for the construction group to come in. Still don't have service and they said they would credit me for one day. Bunch of coconuts read more

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I moved into a new home 8 weeks ago. Had cable installed that week. Have a cable wire still laying in the yard. A half dozen phone calls. An escalation. And I tweeted customer care. Nothing has been done yet. On the 2nd attempt, there was an appointment for them to bury it. 5 minutes after the appointment time. I get an automated phone call thanking me for my service and verifying that the cable had successfully been buried. The guy never showed up. I don't know how this relates to the local office. Maybe it's not their fault at all. But I'm waiting for my HOA to refuse cutting the grass. Or worse fine us? It's a bright orange cable laying in my yard and my neighbors. Comcast needs to get their employees straight. Or contractors. Replaced. read more

Poor service (Leah), customers ask questions, thats why the job is called CUSTOMER SERVICE... don't get anoid and make faces when you have to answer a question. We don't work there and don't know all the answers, you do... that's YOUR job. read more

I have travelled all over the US both for business and pleasure and Comcast Xfinity is the worst wifi source I have ever come across. I am currently staying in Ocean City, NJ on vacation with my family. The owner of this condo assured us that we had free wifi service. We soon discovered that we each had to pay an additional $18 and change to receive more than minimal service. I work while on vacation so I had no choice but to pay the extra. I realize this is not an ex finity issue but shows just how greedy some people can be. On top of paying top dollar for this place for a week they only contract the very minimal of services. So after paying the additional for myself and 5 members of my family I get service that has to be reconnected constantly. It goes on and off. I have to wait an inordinate amount of time waiting for downloads. I keep getting pop up messages that I am in a designated "hotspot" but it doesn't seem to make much of a difference. Since I am paying additionally for maximum service for a week I would expect better service. Comcast xfinity is a rip off and probably a great way to take advantage of millions of vacationers without providing decent service. read more

Comcast has done an amazing job turning around their customer support. For the past year I have had nothing but great experiences in the store and with the phone support. Everyone is polite and truly tries to get your issue resolved as soon as possible. read more

Stopped in because my bill shot up $40 from one month to the next. The guy at the desk explained that because I moved (about 2 miles up coastal) and set up my internet online and didn't stop into the store to handle it they were not able to honor my previous price. Not really sure how that would make a difference. When I asked him if he was able to switch me back to my original plan he told me no. Now I am looking for another internet provider in the area. read more

Go with Dish and save your money. Comcast is over priced and under serviced.

Stay away. Repeat stay away. There has to be a better business to handle customer accounts. Ordered internet special. Bought my own modem cable gear. No signal. Called and called. Comcast said it was box. Modem company said was cable company not connecting. Comcast said gave wrong address because I didn't list apartment. No one said had to have cable. Supposedly Wifi was sufficient. Get a bill even though no service. I canceled any tech home visit canceled the subscription. How do you charge anyone who never had service. Called at least five times as I continued to get bills. Said it was cleared. Now sent to collections for 2 months of unpaid bills. Recent calls to collection and customer service states. Paid one month (which was reversed) but indicates I must had service in their opinion. And because they billed me 2 more months so I owe them. Absolute disconnect. Have no idea how this company is still in business. I still waiting for the zero bill that was promised 2 months ago. Now I have to argue with a collection company reading poor customer service notes. Called customer service to review to determine if I owe. read more

infinity sucks. Been here for upwards of an hour. line behind me stretches about 20 deep behind me.

Today, I visited the 83rd Street service center around 1pm (Thursday in July) and it could not have been more pleasant! I needed to arrange for wifi for our rental unit. Only had to wait a few minutes. Girls at desk were very helpful and kind. Center was clean and not crowded. read more