Tom from Comfort Experts Heating & Air LLC in Sussex County Delaware is fantastic. HVAC stopped…read moreworking after an electrical storm and it ended up being just clogged pipes. Tom checked over everything and flushed lines with shop vac and poured a commercial chemical down and got the system up and running in no time. He was very knowledgable and gave us tips on how to keep this from happening again. He was thorough, prompt, professional and very courteous. Their prices are fair and they truly know the business. Very grateful to get the air up and running so quickly.

I finally found a great Company! Mark and his brother were…read morereally on top ! Great job and very reasonable!!

These guys have lost my confidence. They no longer accept credit cards. They no longer have a…read morecommercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were!

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was…read morenot keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure.

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Milton Morales was our technician and he was very thorough and explained all that was needed for…read morethe fireplace. I would definitely call them again. The communication between customer and business could be improved as I called to confirm the appt. for the day, and didn't get a call back. Otherwise, the service was excellent!

Mr. Son performed a very tricky repair on our HVAC today. He researched the needed part, confirmed…read morethat the manufacturer was responsible and quickly corrected the problem. He was trained in refrigeration at the Samsung Plant and is a master HVAC technician. He will always be our first call with any HVAC issues.

Highly recommend! Woke up and found furnace wasn't turning on. This was a Saturday and called Smile…read moreHeating and Air. They came over within a few hours and after thoroughly checking found the furnace could not be repaired. He was back a few days later and installed a new furnace and AC. While doing this, found the cause of a leak we knew we had and he fixed this as well. Also made a platform for the AC. Cleaned everything up beautifully and left it perfect. Prompt, courteous and fair priced! Will use them again if the need arises.

These guys are nothing but fantastic ! They offer that old-fashioned service and stand behind their…read moreabilities. They help my sister with her Townhouse with the HVAC & Hot Water tank and again, do such an awesome job. Puts faith back into me / us about family owned businesses,, because they remember how to take care of the customer. Thank you Southern Comfort! You guys are awesome! Alan F..

Our AC went out during a humid hot week! It was awful but within 2 hours of calling Southern…read moreComfort Mechanical, Charlie was at our house and fixed the problem before we even knew he was there! That is AMAZING service!! Thank you Charlie!!!!

we just signed up to replace our heating and AC system. Emily came out and checked everything out…read moreand in no time we were approved for the new system. Thank you Emily and Integrity for helping us . Emily Bourne was so polite and listened to our concerns. it was a pleasure doing business with you.

HIGH turnover. toxic working environment. will absolutely use you. no regard for your own personal…read morelife or your family. Beyond sorry communication. Not much "Integrity" here at all.