Just wanted to say how impressed I was last night with ComEd service. A large tree fell and took out the power lines and with pouring rains and huge winds, they were able to come out within minutes and was back up and running in 3 hours read more

I have a partial outage since last Friday and can't even get Comed to tell me if they are going to look into it. Likely, dropped leg. Always there for payment, never there when you need them. read more

Is this really what customers are expected to deal with? I wish there were a zero‑star option. I wasted four hours over two separate days just trying to speak to someone to start service. When I finally got a representative, they couldn't even get my name right, then told me I had to go to a physical location just to verify my identity. What is going on over there? This company desperately needs to fix its customer service or make its processes even remotely efficient. This was hands down the worst customer experience I've ever had. I truly wish there were alternatives to ComEd, because this level of incompetence is absolutely terrible. read more

Ruined Thanksgiving and Christmas. Had limited power and No heat (due to Com Ed problem) for over 6 weeks during the coldest part of the winter. Had to spend $$$ on hotel rooms and eating out. Had to use space heater in crawl to keep pipes from freezing. Had to make many, many calls to Com Ed. Finally temporarily fixed it. Been 4 months and not permanently fixed but we finally have heat. Just in time for spring read more

ComEd SUCKS all the way around!! Ridiculous customer service and GOD FORBID you have a past due bill when it warms up for one day. They start sending threatening letters to shut off your power even in the Winter. Worst company ever next to Nicor Gas read more

Everything is horrible about this company. God forbid you need to contact them for anything. Their customer service agents are all mean and I've never been on hold for less than an hour. Really terrible and monopolistic. But bet your bottom dollar that they will charge you and get upset if you don't pay. Wish I could rate 0 stars. read more

am very disappointed with ComEd's customer service call line. The wait times are far too long, and after finally reaching an agent, I was hung up on--not once, but twice. This is completely unacceptable, especially for a company that provides such an essential service. Customers should not have to spend hours on hold only to be disconnected without any help. The whole experience is frustrating and unprofessional. ComEd needs to improve its customer service immediately by reducing hold times, training agents to be more respectful and patient, and making sure calls don't get dropped. For a company of this size, the level of service I received was horrible. I expect much better. read more

No one at this company knows what they are doing, there is no communication between lower and upper staff and customers. They have insane policies where they will cut your power or block your payment methods without telling you, and then even the staff won't know what is happening with your account. Calling the number will have to wasting dozens of minutes with an unhelpful automated machine, hours on hold, and all to be put in touch with a clueless agent who can't help you. No disrespect to the people working at the phones and trying to help but something is seriously wrong with this company. read more

Sent emails, hard copies of description of why we were late on payment. Wife went through horrific cancer treatment, so far she is good! They started a deposit fee that is ridiculous for 3 months and will return it after a year. Wish there was an option? Looking at solar. Requested removal and was denied. I did not want or need financial relief just remove the monthly bogus deposit fee! read more

We had a terrible experience with ComEd's EV rebate program. From the beginning, we were given mixed and contradictory information, instructions, and advice, including the amount of the rebate. Moreover, the process took many months longer than it needed to. During one call, a ComEd representative stated the area is "new territory" for the company and that the "law" did not allow for what we were asking even though we had been told by another employee that we needed to set our system up this way. I asked to be sent a copy of the "law", and was sent a one page summary of definitions for a statute that does not in any way, shape, or form prevent/preclude what we were trying to accomplish. From beginning to end, the process was terrible and I would not recommend anyone use ComEd if at all possible. read more

Absolutely the worst customer service on the planet. Last month my bill stopped coming. Now for the last 2 months I've been trying to pay my bill. Never try to call their phone, you'll be in crap music in hell forever. I was told to call at 7:30 am, which I did, and then another 30 minute wait nightmare. It's hard to believe any business can stay in business in such a dystopian nightmare! read more

Com Ed wanted to cut some large branches off a tree in my parent's backyard that was near a power-line. When they were done they left the 100 pound logs and all the branches in the backyard as if they were doing them a favor. Anytime Com Ed needs to do work in your backyard make it as inconvenient for them as possible. How unprofessional!!! read more

Latoya. Wonderful conversation and customer service. Thank you for escalating my outage and getting us back up and running.

Comed I just checked my bill online and I'm VERY disappointed it's $277 I didn't ask to be added to the payment plan there no way I should be on the payment plan my bill is not late it was 98 you didn't have my consent let my hear the recording call don't do this to customers read more

price gougers, which there was alternatives where I live in Illinois. bill almost tripled in the last month for me and my neighbors and nothing changed at all. Greedy corporation read more

Called on a Monday about flickering lights and a burning smell, here we are 4 days later with no service and no urgency from their team. Numerous called, no one has come out. I had an electrician come by twice and he couldn't do anything because the problem is with their equipment. They should be ASHAMED of themselves for leaving us in this hazardous and unsafe position. read more

Worst company in IL overcharging consumers with their insane delivery fees. Sad thing is that we don't have an alternative, thus we are stuck with these criminals stealing our money. read more

what's wrong with y'all website ? For over a year now y'all website sucks. keeps refreshing . people just want to pay their bill and y'all make it so hard. I even tried to log into a desktop computer and it's the same issues. I'm able to log in but soon as I click on anything , the entire page refreshes or goes blank. This has been happening for over a year now . I hate comed read more

Terrible customer service with inordinate wait times. I used the system to get call back and got call back promptly in the scheduled time. However the customer service agent could not hear me after 10 minutes into the call and had to hang up on me; However during the conversation, I was asked for a good call back number in case the call got disconnected - Why collect this when you don't use that! Went through the same cycle again and ended up in the same state. Something is crazily wrong with ComEd read more

I have solar panels and their new system has yet to correct itself. I was told the problem would be resolved in a few months and now four months later they are sending a notice that they will shut off my power. I have been on hold for over an hour waiting to speak to a manager. The last time I called the csr was very rude and did not listen to a word I said. I also had to wait at least 40 minutes for a manager. this is horrible customer service! read more

ComEd - And still counting - Electricity Suppliers Near Me

I hate it they decided to enhance the wires on the power lines in one hundred degree and I live in a brick home so the heat is trapped inside my house and I can't eat my powers out and my cats are baking in this heat including myself. Horrible. read more

It took MONTHS to get new service installed on my garage. Then when the electrician finally shows up, com ed didn't actually connect the new meter to the power line. I call Marsha, my service rep, and she's out of the office AGAIN! Guess next I contact my lawyer? My house rep? What? Mike Maddigan gets all the service he needs, no doubt, but they could give less than a fart about the rest of us. Absolute garbage. read more

Over an hours wait every time I call. Horrible support. If there was only an alternative. Idiots.

After being on hold for about 45 minutes I came to Yelp to look at the reviews. After reading nothing but negative reviews, I was worried I would be on hold forever. But once I got through to a provider, she was nothing but helpful and kind. Thank you Kimberly for making my experience great! Hoping this review will give hope to another person waiting on hold. read more

Illinois First, the Gas company finds every excuse to raise customers' rates and other charges to price Gouge. Now, the electric company is Gouging customers with distribution charges (carbon-free energy resource charges), misc taxes, and customer charges, of course, all allowed by the politicians. Oh, I forgot they are doing this because they care so much about Low-Income residents when they have billions. All legal Fraud as usual because people don't have a choice when they are the monopoly power. read more

Horrible customer service experience. I called ComEd with a tax ID instead of an account number, and the first representative clearly didn't want to help--passive-aggressive attitude, and I was transferred without any real effort. The second person halfway helped but made rude, unprofessional comments under her breath during the call. It was insulting and completely unnecessary. This is not how customers should be treated, especially when they're just trying to get basic information. read more

Com Ed put a block on me from using my checking account because of their screwup. Now I have to use my credit card. These people are sick.

The phone service is trash. The app has never worked and the website is now different. Issues, Jedi mind trick...no issues here. I have to call at min 10 times to fix any issue. Just because of how much they hang up or the digital system works when it feels like it. If your 3 or less before the closing your screwed. They will bounce u around till they leave for a day and your issues will half to wait till the morning. In short, they would rather have u be in rolling in issues rather the. Fixing any problems. Value is awful too. No matter what they will go out of the way to keep bill info from you just so they can hit u with a 800 bucks bill. If you're a dollar over dues you're locked out of the app and online account. Forcing you to call only. In final it's a mean company with a monopoly on most of the country. read more

Try to pay my bill on line, their website is down half the time....wankers. It is not like we are getting the electrical service for free..... read more

After 14 years of paying my bill on-time, we moved. My last correspondence with Com Ed was an email saying they would mail the final bill (other bills were electronic). They never mailed it and then sent me to collections for not paying! They had the correct forwarding address (the collections person told me it) yet we never received the final bill or any letters about being past due. I'm currently on minute 14 of being on hold to talk to someone about their screw up. read more

I recently moved and transferred my ComEd to the new place. It has been an absolute nightmare since. First, they got my unit # wrong, so I paid someone else's power bill for the first month. Next, their auto-pay feature does not pull the funds or only pulls a portion. I find this out MONTHS later when CE comes at me for past-due balances - so much for a budget. Lastly, is their customer service - one rep just said "Sorry about it, there's nothing I can do to help you." If ComEd weren't the ONLY supplier, I'd fire them! My advice to CE: "Get your $%*! together!" read more

I just bought a house a couple months ago, I signed up for the city's comed service for electricity! I paid my bills! I get a tree service to cut down my back trees, and they get comed to turn the power off for a few hours to get the biggest tree down, I was at work while this was going on, but I got a text at around 3 that power was turned back on, I get home, no power, no internet, no lights, no air, my fridge with food is going to spoil! I contact comed like 6 times within a 24 hour period, one said id get someone there between 10 and 1030 to look at it, my dad called them twice, and had the rudest representatives I've ever heard from them, and now im on day 4 with no power at my house, no news on the power coming on, exposed cables in my backyard because there guys apparently are doing an investigation on my power box, having no meter in it, which comed was suppose to do as soon as I signed up for electricity from them, but apparently its the former owners fault! I did nothing wrong, I try to get my house in shape, and I just get screwed over hard by the electric company! Peak of this shit mountain, apparently they told my dad, that they told me, which they didnt, that my power would be off for 5 business days for what's going on at the house! read more

After signing up for ComEd's Peak Time Savings program, we received a notice that June 17 would be the first day to reduce usage, due to the forecasted high temperatures. As a responsible community member and energy saver, we did not turn our AC on all day on the 17th. Suffered through a very hot day. The next day, we received an email from ComEd acknowledging our 80% decrease in energy usage (one-fifth of normal), BUT the email also said the reduction we made did not generate any dollar savings. Zero. The reduced usage level was 0.7 kwh, which means there is no way we could have been lower. So, once again ComEd runs a promtion that is a fraud. It's very difficult to understand how and why elected officials allow this type of scamming the public to go on. Shame all around. I spent 47 minutes on phone with ComEd "customer service", then "special programs" to get some understanding about how this scenario could possible be right. Was transferred amongst three people, one of whom said she was a supervisor. All their answers were about the same....the calculation is just what it is and there's nothing else we can do. One admitted the no-savings made no sense, but she said ComEd does not have a means to address such things. Isn't that great. I could "feel" them saying, also, 'just keep paying and nobody here cares'. Pathetic. read more

terrible service! i wish there was someone else cause this company is a scam. first off if you are a new customer they want 110$ deposit over 3 months on top of your bill and you wont get that back till they review you for a year. second they raise rates in any season not just hot ones. third i have a 700 sqft space and it is costing me as much as a house 80-90$, i have lived in CA and CO i would have never costed me more than 30-40$. this company is a giant scam for people. read more

Power outage fŕom storm ,warren il. but after our electricity pole on the house was knocked out for 2 days and with thè wife being disabled com ed dispatched to our housè wont tuŕn onbpower till we pay hundreds to a license elecþŕiçiành to attaçh 3 wires , this employee seem to delight in not turning on our power, nice employee we hit à being senior citizèns,bidenomics have destroyed our household , but this pos takes the.cake com ed really càŕeß àbout its çustomers wè have to be inthe dark foranother week and when cutoff power they did not informed us that there was no power on the line and anď about a fee being nec essary to restore.sad com ed sad illinois law designed to screw homeowner ,what's new read more

The only electric company in Illinois.We don't have a choice unless we get solar panels.Horrible customer service.They act like bill collectors read more

Customer service stinks. I was trying to figure out a weird charge on my bill & wasted an unnecessary amount of my life doing so. I tried to call the 800 number, went through the options til it would transfer you to a human and the system hung up on me. Tried it again, same thing. Ok...there's a live chat on their website. I tried that. Woman kept insisting "for your privacy call the 800 #". Yes, I did that already, but I can't reach a person, it hangs up on me. I asked if there is a direct line to customer service or someone can call me back because me calling in through the 800 # wasn't working. Long pauses so i kept thinking she had dropped the chat. She finally said again to call Customer service and ended the chat. Useless!! I tried starting a new chat to see if I would get a different staff member but her same distinctive name came up so I just closed out; not worth going through that nonsense again. ComEd, FIX YOUR PHONE SYSTEM! read more

I've been waiting for 50 minutes for someone to answer the phone to disconnect services. I had a scheduled call and still waiting. I pay my bill on-time every month and this is the thanks. can you imagine if we took our sweet time paying our bills!!!! read more

I can't reach a representative 24 hours a day 7 days a week!!!!!!!!!!!! There's no record of my account. Maybe I'be been hacked!!!!!!!

I tried to solve my issue online. But totally incompetent. So then I scheduled a call--the person I talked to nice but totally incompetent. And now I have been waiting over an hour for one of ComEd's "busy" supervisors. But wait, the supervisor just answered and then hung up! Worst customer service of any company I have ever dealt with and I am 75 years old and have dealt with a lot of companies!! read more