Well the power is out for thousands of people due to every single.person running their air conditioning on the lowest possible temperature (even when it is a nice cool 73 degrees and breezy temperature at night) I enjoy the romance of candlelight and cool baths.. it is healthy to open the windows and get fresh air circulation Yes I am a Virgina Slums (see what I did there lol) smoker ( due to advertising from the 70s-through the 90s and I enjoy the cool shade of the garage with a fan on ComEd is restoring power grid by grid and have crews out everywhere doing their best ComEd is not responsible for blown out Transformers everywhere Most people have mobile phone car chargers so this power outage is not a true inconvenience with some nice cool baths Human beings did live without electricity we can do it again (with the exception of hospital generators and those with medical issues) read more

ComEd - Wah wah wah whining - Electricity Suppliers Near Me

[[HIGHLIGHT]]Customers service 1/5[[ENDHIGHLIGHT]] Service 1/5 How do you offer a rebate and "run out of funding"three months into the year. I was told I either install it now in June of 2026 and NOT get a rebate or wait till January to TRY to get the next year's rebate. So now I either charger my car at charging stations for a higher rate and a much higher inconvenience or just install it at and not get a rebate. Not back dating rebates is unfair to the people who bought a new vehicle half way though the year thinking they would get some rebate. [[HIGHLIGHT]]Being told to just install the ev charger at home and not get the rebate by customer service isn't what they should be doing.[[ENDHIGHLIGHT]] It's a $2500 you only offer to a small amount of people don't feel good about yourself. read more

ComEd - Electricity Suppliers Near Me

I called today to discuss tree trimming around power lines in our backyard. [[HIGHLIGHT]]Kinquana was the staff member I spoke with, and an absolute delight! She was so kind, courteous, and respectful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Helped me through the process of setting up a work order and let me know in detail what the process would look like![[ENDHIGHLIGHT]] Wonderful service provider today! Jimmy K read more

[[HIGHLIGHT]]Extremely long wait times, oddly enough when you accept a callback the "callback reservation is full" and someone will immediately pickup.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The system is designed to make you go online and not speak to a human.[[ENDHIGHLIGHT]] read more

Severe storm caused power outage in my building on 7/3/26 effective approximately 5:45pm. [[HIGHLIGHT]]Reported to Comed several times on 7/3/26 & 7/4/26 but unable to contact a live person.[[ENDHIGHLIGHT]] Power was finally restored in my unit & building approximately 8:00pm on 7/4/26. The current CEO of Comed needs to be recalled with a vote of no confidence (in other words FIRED!!). This is poor customer service!! This processed of getting power restored shouldn't take that long!! read more

[[HIGHLIGHT]]I have a partial outage since last Friday and can't even get Comed to tell me if they are going to look into it.[[ENDHIGHLIGHT]] Likely, dropped leg. Always there for payment, never there when you need them. read more

[[HIGHLIGHT]]ComEd does not care about their customers when a/c is out in the heat of the summer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Their communication is horrible and each time we have called to get updates on when this would be fixed they give us the run around and say someone will be out to fix it.[[ENDHIGHLIGHT]] Come to find out since we have called them several times they finally decided to tell us that a part is on back order that they need and it could take SEVERAL WEEKS to fix the issue... in the middle of summer. [[HIGHLIGHT]]Their solution was to "go to a cooling center"... not to mention we have pets that this heat can be extremely dangerous for.[[ENDHIGHLIGHT]] we are running so many fans and portable ac units that are barely doing anything except probably increasing the price of our bill immensely and they just don't seem to care to help us expedite the process or even give us some sort of compensation on our bill. 10/10 would NOT recommend them. Unfortunately due to them owning most electrical services in our area we have no choice but to continue paying them for their "services". read more

[[HIGHLIGHT]]ComEd does not care about their customers when a/c is out in the heat of the summer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Their communication is horrible and each time we have called to get updates on when this would be fixed they give us the run around and say someone will be out to fix it.[[ENDHIGHLIGHT]] Come to find out since we have called them several times they finally decided to tell us that a part is on back order that they need and it could take SEVERAL WEEKS to fix the issue... in the middle of summer. [[HIGHLIGHT]]Their solution was to "go to a cooling center"... not to mention we have pets that this heat can be extremely dangerous for.[[ENDHIGHLIGHT]] we are running so many fans and portable ac units that are barely doing anything except probably increasing the price of our bill immensely and they just don't seem to care to help us expedite the process or even give us some sort of compensation on our bill. 10/10 would NOT recommend them. Unfortunately due to them owning most electrical services in our area we have no choice but to continue paying them for their "services". read more

Ruined Thanksgiving and Christmas. Had limited power and No heat (due to Com Ed problem) for over 6 weeks during the coldest part of the winter. Had to spend $$$ on hotel rooms and eating out. Had to use space heater in crawl to keep pipes from freezing. [[HIGHLIGHT]]Had to make many, many calls to Com Ed. Finally temporarily fixed it[[ENDHIGHLIGHT]]. Been 4 months and not permanently fixed but we finally have heat. Just in time for spring read more

Is this really what customers are expected to deal with? I wish there were a zero‑star option. [[HIGHLIGHT]]I wasted four hours over two separate days just trying to speak to someone to start service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I finally got a representative, they couldn't even get my name right[[ENDHIGHLIGHT]], [[HIGHLIGHT]]then told me I had to go to a physical location just to verify my identity.[[ENDHIGHLIGHT]] What is going on over there? This company desperately needs to fix its customer service or make its processes even remotely efficient. [[HIGHLIGHT]]This was hands down the worst customer experience I've ever had.[[ENDHIGHLIGHT]] I truly wish there were alternatives to ComEd, because this level of incompetence is absolutely terrible. read more

[[HIGHLIGHT]]Just wanted to say how impressed I was last night with ComEd service.[[ENDHIGHLIGHT]] A large tree fell and took out the power lines and with pouring rains and huge winds, they were able to come out within minutes and was back up and running in 3 hours read more

ComEd SUCKS all the way around!! [[HIGHLIGHT]]Ridiculous customer service[[ENDHIGHLIGHT]] and GOD FORBID you have a past due bill when it warms up for one day. They start sending threatening letters to shut off your power even in the Winter. Worst company ever next to Nicor Gas read more

[[HIGHLIGHT]]Everything is horrible about this company.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]God forbid you need to contact them for anything.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Their customer service agents are all mean and I've never been on hold for less than an hour.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Really terrible and monopolistic.[[ENDHIGHLIGHT]] But bet your bottom dollar that they will charge you and get upset if you don't pay. [[HIGHLIGHT]]Wish I could rate 0 stars.[[ENDHIGHLIGHT]] read more

am very disappointed with ComEd's customer service call line. The wait times are far too long, and after finally reaching an agent, I was hung up on--not once, but twice. [[HIGHLIGHT]]This is completely unacceptable, especially for a company that provides such an essential service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Customers should not have to spend hours on hold only to be disconnected without any help. The whole experience is frustrating and unprofessional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]ComEd needs to improve its customer service immediately by reducing hold times, training agents to be more respectful and patient, and making sure calls don't get dropped.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]For a company of this size, the level of service I received was horrible. I expect much better.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]No one at this company knows what they are doing, there is no communication between lower and upper staff and customers.[[ENDHIGHLIGHT]] They have insane policies where they will cut your power or block your payment methods without telling you, and then even the staff won't know what is happening with your account. [[HIGHLIGHT]]Calling the number will have to wasting dozens of minutes with an unhelpful automated machine, hours on hold, and all to be put in touch with a clueless agent who can't help you.[[ENDHIGHLIGHT]] No disrespect to the people working at the phones and trying to help but something is seriously wrong with this company. read more

We had a terrible experience with ComEd's EV rebate program. From the beginning, we were given mixed and contradictory information, instructions, and advice, including the amount of the rebate. Moreover, the process took many months longer than it needed to. During one call, a ComEd representative stated the area is "new territory" for the company and that the "law" did not allow for what we were asking even though we had been told by another employee that we needed to set our system up this way. I asked to be sent a copy of the "law", and was sent a one page summary of definitions for a statute that does not in any way, shape, or form prevent/preclude what we were trying to accomplish. From beginning to end, the process was terrible and I would not recommend anyone use ComEd if at all possible. read more

Sent emails, hard copies of description of why we were late on payment. Wife went through horrific cancer treatment, so far she is good! They started a deposit fee that is ridiculous for 3 months and will return it after a year. Wish there was an option? Looking at solar. Requested removal and was denied. I did not want or need financial relief just remove the monthly bogus deposit fee! read more

Absolutely the worst customer service on the planet. Last month my bill stopped coming. Now for the last 2 months I've been trying to pay my bill. Never try to call their phone, you'll be in crap music in hell forever. I was told to call at 7:30 am, which I did, and then another 30 minute wait nightmare. It's hard to believe any business can stay in business in such a dystopian nightmare! read more

Latoya. [[HIGHLIGHT]]Wonderful conversation and customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you for escalating my outage and getting us back up and running.[[ENDHIGHLIGHT]] read more

Com Ed wanted to cut some large branches off a tree in my parent's backyard that was near a power-line. When they were done they left the 100 pound logs and all the branches in the backyard as if they were doing them a favor. Anytime Com Ed needs to do work in your backyard make it as inconvenient for them as possible. How unprofessional!!! read more

Comed I just checked my bill online and I'm VERY disappointed it's $277 I didn't ask to be added to the payment plan there no way I should be on the payment plan my bill is not late it was 98 [[HIGHLIGHT]]you didn't have my consent let my hear the recording call[[ENDHIGHLIGHT]] don't do this to customers read more

price gougers, which there was alternatives where I live in Illinois. bill almost tripled in the last month for me and my neighbors and nothing changed at all. Greedy corporation read more

[[HIGHLIGHT]]Called on a Monday about flickering lights and a burning smell, here we are 4 days later with no service and no urgency from their team.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Numerous called, no one has come out.[[ENDHIGHLIGHT]] I had an electrician come by twice and he couldn't do anything because the problem is with their equipment. They should be ASHAMED of themselves for leaving us in this hazardous and unsafe position. read more

Worst company in IL overcharging consumers with their insane delivery fees. Sad thing is that we don't have an alternative, thus we are stuck with these criminals stealing our money. read more

[[HIGHLIGHT]]what's wrong with y'all website ? For over a year now y'all website sucks. keeps refreshing . people just want to pay their bill and y'all make it so hard.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I even tried to log into a desktop computer and it's the same issues. I'm able to log in but soon as I click on anything , the entire page refreshes or goes blank.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This has been happening for over a year now[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]I hate comed[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Terrible customer service with inordinate wait times.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I used the system to get call back and got call back promptly in the scheduled time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]However the customer service agent could not hear me after 10 minutes into the call and had to hang up on me[[ENDHIGHLIGHT]]; [[HIGHLIGHT]]However during the conversation, I was asked for a good call back number in case the call got disconnected - Why collect this when you don't use that![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Went through the same cycle again and ended up in the same state.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Something is crazily wrong with ComEd[[ENDHIGHLIGHT]] read more

I have solar panels and their new system has yet to correct itself. I was told the problem would be resolved in a few months and now four months later they are sending a notice that they will shut off my power. I have been on hold for over an hour waiting to speak to a manager. The last time I called the csr was very rude and did not listen to a word I said. I also had to wait at least 40 minutes for a manager. this is horrible customer service! read more

ComEd - And still counting - Electricity Suppliers Near Me

I hate it they decided to enhance the wires on the power lines in one hundred degree and I live in a brick home so the heat is trapped inside my house and I can't eat my powers out and my cats are baking in this heat including myself. Horrible. read more

It took MONTHS to get new service installed on my garage. Then when the electrician finally shows up, com ed didn't actually connect the new meter to the power line. I call Marsha, my service rep, and she's out of the office AGAIN! Guess next I contact my lawyer? My house rep? What? Mike Maddigan gets all the service he needs, no doubt, but they could give less than a fart about the rest of us. Absolute garbage. read more

Illinois First, the Gas company finds every excuse to raise customers' rates and other charges to price Gouge. Now, the electric company is Gouging customers with distribution charges (carbon-free energy resource charges), misc taxes, and customer charges, of course, all allowed by the politicians. Oh, I forgot they are doing this because they care so much about Low-Income residents when they have billions. All legal Fraud as usual because people don't have a choice when they are the monopoly power. read more

Over an hours wait every time I call. Horrible support. If there was only an alternative. Idiots.

After being on hold for about 45 minutes I came to Yelp to look at the reviews. After reading nothing but negative reviews, I was worried I would be on hold forever. But once I got through to a provider, she was nothing but helpful and kind. Thank you Kimberly for making my experience great! Hoping this review will give hope to another person waiting on hold. read more

Com Ed put a block on me from using my checking account because of their screwup. Now I have to use my credit card. These people are sick.

Horrible customer service experience. I called ComEd with a tax ID instead of an account number, and the first representative clearly didn't want to help--passive-aggressive attitude, and I was transferred without any real effort. The second person halfway helped but made rude, unprofessional comments under her breath during the call. It was insulting and completely unnecessary. This is not how customers should be treated, especially when they're just trying to get basic information. read more

The phone service is trash. The app has never worked and the website is now different. Issues, Jedi mind trick...no issues here. I have to call at min 10 times to fix any issue. Just because of how much they hang up or the digital system works when it feels like it. If your 3 or less before the closing your screwed. They will bounce u around till they leave for a day and your issues will half to wait till the morning. In short, they would rather have u be in rolling in issues rather the. Fixing any problems. Value is awful too. No matter what they will go out of the way to keep bill info from you just so they can hit u with a 800 bucks bill. If you're a dollar over dues you're locked out of the app and online account. Forcing you to call only. In final it's a mean company with a monopoly on most of the country. read more

Try to pay my bill on line, their website is down half the time....wankers. It is not like we are getting the electrical service for free..... read more

After 14 years of paying my bill on-time, we moved. My last correspondence with Com Ed was an email saying they would mail the final bill (other bills were electronic). They never mailed it and then sent me to collections for not paying! They had the correct forwarding address (the collections person told me it) yet we never received the final bill or any letters about being past due. I'm currently on minute 14 of being on hold to talk to someone about their screw up. read more

I recently moved and transferred my ComEd to the new place. It has been an absolute nightmare since. First, they got my unit # wrong, so I paid someone else's power bill for the first month. Next, their auto-pay feature does not pull the funds or only pulls a portion. I find this out MONTHS later when CE comes at me for past-due balances - so much for a budget. Lastly, is their customer service - one rep just said "Sorry about it, there's nothing I can do to help you." If ComEd weren't the ONLY supplier, I'd fire them! My advice to CE: "Get your $%*! together!" read more

I just bought a house a couple months ago, I signed up for the city's comed service for electricity! I paid my bills! I get a tree service to cut down my back trees, and they get comed to turn the power off for a few hours to get the biggest tree down, I was at work while this was going on, but I got a text at around 3 that power was turned back on, I get home, no power, no internet, no lights, no air, my fridge with food is going to spoil! [[HIGHLIGHT]]I contact comed like 6 times within a 24 hour period, one said id get someone there between 10 and 1030 to look at it, my dad called them twice, and had the rudest representatives I've ever heard from them[[ENDHIGHLIGHT]], and now im on day 4 with no power at my house, no news on the power coming on, exposed cables in my backyard because there guys apparently are doing an investigation on my power box, having no meter in it, which comed was suppose to do as soon as I signed up for electricity from them, but apparently its the former owners fault! I did nothing wrong, I try to get my house in shape, and I just get screwed over hard by the electric company! Peak of this shit mountain, [[HIGHLIGHT]]apparently they told my dad, that they told me, which they didnt, that my power would be off for 5 business days for what's going on at the house![[ENDHIGHLIGHT]] read more

Power outage fŕom storm ,warren il. but after our electricity pole on the house was knocked out for 2 days and with thè wife being disabled com ed dispatched to our housè wont tuŕn onbpower till we pay hundreds to a license elecþŕiçiành to attaçh 3 wires , this employee seem to delight in not turning on our power, nice employee we hit à being senior citizèns,bidenomics have destroyed our household , but this pos takes the.cake com ed really càŕeß àbout its çustomers wè have to be inthe dark foranother week and when cutoff power they did not informed us that there was no power on the line and anď about a fee being nec essary to restore.sad com ed sad illinois law designed to screw homeowner ,what's new read more