We had Best Choice Heating install our heating and air conditioning system about a year ago, and…read moreafter living with it through all seasons, I can honestly say the experience and results have been outstanding. Owner Rohan, Brett (scheduler and service technician), and their entire crew were professional, knowledgeable, responsive, and genuinely cared about getting everything done right. Our installation turned out to have several unexpected challenges, but instead of taking shortcuts or treating them as problems for us to solve, they stayed with it, communicated clearly, and worked through every issue until everything met our expectations. The crew showed up when they said they would, kept the work areas clean, treated our home with respect, and paid attention to details throughout the installation. We always felt informed and never pressured. One year later, the system has worked flawlessly and has exceeded our expectations for comfort and performance. Since our installation, I've referred many friends and acquaintances to Best Choice Heating, and every person has reported back with 100% positive experiences. It's rare to find a company that combines technical expertise, excellent customer service, integrity, and follow-through this well. We would absolutely recommend Best Choice Heating to anyone looking for heating and air conditioning work in the Tacoma area.

Ignored calls after he was paid. Work still needed to be done. Once I got a hold of him he hung…read moreup on me.

It was a quick fix (just a slight reset). Service cost seemed higher than it should have been.read more

I chose them to install our ductless heating and cooling unit and it was the best decision I could…read morehave made. Their maintenance team is professional, thorough, kind and personable. Not to mention the office lady who is wonderful too. In the beginning, I've had a few hiccups on my end, but she remained professional and respectful. I would recommend them.

I spoke with Don B. about getting my heat pump serviced and he was knowledgeable and very helpful…read moreand put my mind at ease because i was thinking the worst and he made it easy for me to deal with. The price was a lot less than i was expecting, thank you! I would recommend Don B. anytime!

We hired AmeriCool to install the HVAC system in our new build in 2022-23. When placing the heat…read morepump, they opted for convenience instead of paying attention to the design of the home. Whereas the plans called for a unit which exhausted upward, they opted to install a unit which exhausted out the side -- and pointed that right at our front door/porch and directly across several thousand dollars worth of landscaping that had already been installed (unit placement was one of the last install items). Flash forward to winter. Though the weather was typical PNW -- rainy but above freezing -- the heat pump's frigid exhaust created an ever-thickening layer of ice on the concrete porch and steps just outside the front door and along the paver walkway leading to the driveway. Also, the exhaust desiccated several of our plants. We contacted the manufacturer who stated we could build a 4' high cedar slat fence 2' in front of the unit to redirect the exhaust, but this ultimately failed because the unit was tucked into a corner nook between the garage and home. The redirected exhaust built up an ice sheet under the unit and 10' up the adjacent gutter until the ice pushed the unit over on its side. Americool's response: "It happens and you're not under warranty." We worked with another company on a solution which we ultimately performed ourselves -- a wind baffle coupled with gapping the fence slats, a tray under the unit with underground piping to our storm drain, installation of an outlet and placing a plug-in deicing rod in the tray to keep the condensate drainage liquid so it can drain away. On a new build! They could have located the unit anywhere! Or better yet just installed the upward-exhausting unit called for in the plans. Just avoid these fools.

We are very happy with the new Mitsubishi Hyper Heat ducted system Prime installed. They were very…read morequick, professional, and competitively priced. We were able to get a longer warranty on the Mitsubishi system because of their diamond level status. They were expert at figuring out how to relocate our failed Lennox air handler from our crawl space to our garage. I would recommend them for an HVAC installation or for any HVAC job requiring expert knowledge and service at a competitive price.

I am so impressed with this company. The quality of the work was outstanding. The products included…read morein their bid to replace an existing gas furnace with a heat pump and air handler, and to upgrade some ducting, are top of the line. They were on time and worked efficiently. They communicated well and were a pleasure to work with. And they made the most competitive bid on my project to top it all off.

We had a great experience with Four Seasons Comfort INC. Our technician, Paul, came out to inspect…read moreour mini-split and provided an honest assessment. He verified the system was fully functional and just needed a thorough tune-up rather than expensive repairs. Paul kept me updated throughout the entire process with text messages and photos, which I really appreciated. He did an amazing job and we will definitely be working with them again!

We called 10+ places to fix our HVAC mini splits (a ton of them in the house, two separate sets of…read more~6 each). Lots of places were dishonest, just tried to sell us refrigerant for the loop without trying to find the actual issue. Then we found this company and Paul came and was phenomenal. I saw him work our units with such detail and care, finding two different leak spots and even fixing joins that were weak. Super detailed and actually cared about getting a quality job- not milking us for a quick sale. this is quality work you can actually rely on. Thanks Paul, would definitely recommend this company moving forward. Their quotes for pricing was also significantly less (half) than other places for the same work and material so not only is this place quality but also cost effective.

A great crew to work with! I purchased, a furnace, AC system, and updated electrical panel. All the…read morework was done in 2 days. I am very happy with everything the crew did. They explained what they would do and kept me in the loop the whole time. I would recommend Charlies percent. You won't be disappointed. Pricing is reasonable and competitive. May 25, 2026. Pat W.

Charlie's Heating came highly recommended. After having them service our furnace I can see why…read more The technician, Joe, was exceptionally professional. He took the time to explain the system (we moved into the house 6 months ago) and how best to maintain it for optimal performance and lowest cost. I highly recommend Charlie's!

This is not my first rodeo with PHC. We have had a membership for years and the value is unmatched…read more I actually had a technician (Justin) come out to quote me for a new AC unit. But the discounts to do the furnace and AC was so incredibly good I did both at the same time. He came out for measurements and offered another discount to do the install the next day! Then Brent and his team came right out the next day. What I like the most is the promptness! When they tell you a time the technicians show up at that time and get straight to work. I appreciate the 3 team members working together to take equipment out, explain what they are doing and test everything for quality. The photos helped to ease my mind and not charging me for attic patching saved us an unnecessary bill. Now I feel like our home is ready for the next decade with an upgraded Trane furnace and AC system. Thanks for all the great work.

My central air conditioning is not working. I called Pacific heating and cooling to come to see…read morewhat is wrong with my 2 years old air conditioner. The technician turn on the air conditioning and went to the back yard. And come back to me said the compressor is toasted. The sound for that compressor is not right bra bra bra. I know the compressor.is working. The compressor run for 30 second and shut down wait for 2 minutes will start again and it shut down after 30 seconds, and it has good pressure inside the compressor. I paid $130 for that useless system diagnosis report. I have another guy come to check. The guy went up to attic, then he find that wet sensor is dead. That is the problem, $60 fixed. After we change it. The air conditioning is good now. I would never call this company again.

Can't said enough about this compan, they are AWESOM. Quentin was on time, walk me thru the process…read morehe was performing and advice on what to look for before issues arise. Prices was great also. KUDOS!!!

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]