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Comfort and Sons Heating & Air

5.0 (1 review)
Open • Open 24 hours

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Services - Comfort and Sons Heating & Air

HVAC installation or replacement

HVAC system repair

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7 months ago

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Comfort Dynamics Cooling, Heating, Plumbing & Electrical - Trim off any excess and remove any excess that you can't handle cause it is so sweetly sticky that you can't get enough water to wash off.

Comfort Dynamics Cooling, Heating, Plumbing & Electrical

(25 reviews)

Cordova

In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

I've been a loyal customer for years (as well as my parents) and previously held a monthly…read moremembership for HVAC and water heater maintenance because it offered value, peace of mind, and discounted service. Unfortunately, that is no longer the case. The company recently changed the membership pricing structure -- but instead of improving value, they increased the cost to five times higher, now charging per HVAC and water heater unit, per year, not per household. That means I'd now be paying significantly more just for the right to get a "discount," which makes the membership essentially pointless. It feels like I'm paying for the discount itself (maybe more so) and not actually receiving benefits. What makes this worse is that no proactive notice, explanation, or justification was provided to existing customers. I only found out when I looked into scheduling my routine fall HVAC maintenance. A major pricing and policy change like this should be communicated clearly, transparently, and respectfully -- especially to customers who have been loyal and previously trusted the company with their home systems. This comes across as misleading and very poor business practice, and it's an easy way to drive away customers who have been supportive for years. Sadly, this change has made me rethink doing business with them going forward. This is not only misleading but feels like a calculated money-grab disguised as a benefit. It also reflects poor business judgment and questionable customer-focused ethics. Prior members should be aware that the "membership" no longer provides true value and may cost far more than it saves -- proceed with caution.

Comfort and Sons Heating & Air - hvac - Updated June 2026

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