A wonderful employee named Eric had a listing on Facebook marketplace for a mattress and bedspring…read moreand I asked if he could lower the price as I would with any item on marketplace that is a little spendy and he responded with no professionalism and respect. I would understand this kind of language and disrespect from a non-business or a teenager but not an employee at a mattress store. Did not have a good experience with them online, so I do not think I will be shopping with them in the future.

I just recently moved and needed a guest bed. My sister saw an ad for this business and suggested…read morethis was the place to start. Needless to say...I didn't shop elsewhere. Dante greeted me on a random week day night about 1/2 hr before they closed. He NEVER made me feel rushed nor did he apply high pressure sales tactics. He is extremely knowledgeable and asked probing questions without ever specifically asking what my budget was. He listened and answered questions with expertise. I was there for about 1/2 and he made making a decision effortless. Additionally, he arranged for the bed to be delivered, set up and wrapping discarded within a day. It was one of the best experiences I have EVER had buying a bed. Thank you!

Good service, helped us find the best mattress fast without upselling. Held onto our mattress for…read more30 days and ended up delivering twice when our apartment availability was delayed five weeks. Honest and beyond the call of duty. They deserve your business.

Extremely professional and down to earth! I recently moved my family to Spokane, Wa., and we needed…read moreto purchase a foundation for a new mattress. My wife reminded me that there was a mattress store next to Target so I looked them up! Megan, the store manager helped me decide which foundation to purchase and scheduled the delivery for the next day. Easy! I received a call from Megan about 15 minutes after our initial call where she informed me that a delivery driver from the store in the valley was closing up and will be driving to south hill to pick up the foundation and deliver it tonight! Wow! Customer service above and beyond any expectation. Thanks Megan and Eric for going above and beyond to help us sleep comfortably tonight! Blessing to you both!

I am so pleased with my new mattress. It took me trying 4 different mattresses until I found the…read moresupport and comfort I wanted. I would like to thank the delivery team for their excellent service. Thank you Braulio! **********

Tanner spent almost an hour helping my family pick out a mattress. He gave us such good service,…read morewe ended up buying two mattresses from your store through him. Thanks for having such a well-informed showperson in your store. And thanks, Tanner! Good job.

For the second time with walkers Furniture the warranty for our 4,000 couch isn't being addressed…read moreproperly and the couch we were sold was delivered with less than standard quality! Ofcourse walkers doesn't really take responsibility for this once again. We have better results buying used furniture at this point! We really hoped that the changes they made would be reasonable and they are far from it. We're not a family that can buy new furniture every year so it's incredibly sad to say the least! $500 for a warranty that does nothing apparently. We have waited I think 8 months for a call about the replacement parts and its more broken than before. 3 years now I think or close to it waiting on repairs and this whole process.

My husband and I were under a tight turnaround to get furniture with an upcoming surgery looming…read more We went into Walkers and had the pleasure of working with Katt. She answered every question we had, helped walk us through our options and helped coordinate delivery up a challenging drive way. I couldn't be happier and definitely recommend going to check them out!

I just found the best couch I've ever seen here. The sales person gave me an excellent deal and…read moreplenty of time to pay off this couch. Without the chance for payments, and with my bad credit score too, I would not be able to pull this off. Thank you so much to the sales clerk who helped me figure this out, you truly are a master at what you do! I am SO grateful for this store!

Came in today looking for bunk beds for my grandchildren. There were 7 staff members on the floor…read more We had to go up and ask for assistance. No one offered to help. When an associate was sent over to talk to us, we were informed that nothing was available in store. My daughter and her husband were also looking for a living room chair. They were never approached, but did hear the "huddle " of associates talking trash about another employee. About 10 minutes later, the associate who that told us nothing was available came up and said there was 1 in the clearance section that was available today. He was unaware of it because he didn't know the inventory and a manager had to tell him about it. When I approached the huddle of 5 associates around the mattress counter to inquire about purchasing the mattresses for the beds, they were annoyed about having their conversation being interrupted and the woman that did get up was very rude when showing me the bunk bed mattresses. Needless to say, I left without them. We also had to ask about getting the bed loaded 15 minutes after completing the purchase. Nobody told the people in the back we had purchased it. Worst experience in a furniture store ever. We will never be back. And I really liked a sectional and power recliner that I willingly walked away from due to the staff. The bed would have been walked away from as well if my husband had not already paid for it when I got back from the mattress counter.

Buyer Beware. They sold us a defective chair and when my wife went to do an even exchange they…read morerefused to exchange. They made her feel so bad and even followed her like she was going to steal something. I tried to work with their Zendesk and feel that as customers the company is just not wanting to make things right and correct this situation with an easy exchange. As a business owner, I would never want any of my customers to walk away feeling the way my wife did when she went back to ask for an even exchange of the chair. It isn't about the money, but more about how everything was handled. Instead of just doing an even exchange and being done with this nightmare they rather throw out good customer service? That is definitely not a good business model for any business and I was hoping I was dealing with someone with some good customer service skills. I just have a hard time understanding that they rather lose a customer and not gain future customers all over an even exchange? I really feel I wasted their time and they truly do not care about how they are viewed.

Who knew one could get handmade mattresses in Spokane, WA?! I ordered a mattress and box springs…read morearound Thanksgiving. Cody delivered my new mattress and I was SO excited to try it out. Unfortunately, I have very fussy shoulders and the mattress was way too hard. So I called and talked with the owner Vinny and he said "no problem, we'll just come pick up your mattress and put softer innards in." General manager Cody came back and picked up my mattress and I told him that it was way too firm and I could not sleep on it because my arms went numb. He took the mattress, and brought it back the same day but told me that the type I bought was likely never going to be soft enough and that I should try it and let him know. Sure enough, it was still too firm. Cody was so kind. He warrantied the mattress, made me a new one, and delivered it and took the other one away. I've had the mattress Cody made me for a week or two now and not only have I gone back to sleeping on either shoulder(I'm a side sleeper) but I sleep through the night! Talk about customer service! You cannot get a non-toxic, made in the USA, customized mattress at Costco or Mattress Firm. Twilight's prices are very reasonable, their product is fantastic, and you cannot get better customer service!

A wonderful experience at the north side location. My mom purchased a bed and scheduled to have it…read moredelivered. I took the day off to help her. Due to weather it didn't happen. The salesperson Vincent came and helped her get it set up since I couldn't be there. Went above and beyond.