I should have done this review a month and a half ago, and for that I am truly sorry…read more We bought the best mattress of our lives here and we had the most amazing experience. We entered, irritated from pushy sales people who just wanted to make commission and actually told us that what we wanted wasn't what we wanted, and Autumn immediately made us feel warm and welcome and not like a bank account with open access. She listened to what we had to say and she found us exactly what we wanted, below what we asked for our BEGINNING price range! She was fun, charismatic, and loves a certain city in the Northern Panhandle as much as we do. This is a family owned and operated business. They run like it. You know, like they care about the community. I will go here 100 times over before ever stepping foot in another furniture store. Guess what that means? They sell MORE than mattresses! Go. Go now.

I was looking for a locally owned business and found these people. As soon as I walked into their…read morestore I felt like I knew them. They were very friendly and they knew exactly what I needed. I am very happy with my purchase. I try to only buy from local businesses and from a business where the owners work there too. If I need anything else I will definitely go there and no where else. They are great neighbors to have in the Valley. I am so glad I found these people because it is so hard to buy mattresses and accessories. They made it so easy! I highly recommend this company.

Ryan was great , we got the purple 3, we went all over Spokane , this is the best place to get a…read morenew purple mattress, gonna get the best sleep ever , thank you Ryan

We traded in our standard mattress for a hybrid Sealy chill after buying a new home and it has been…read moreamazing. We came in shortly before closing on a Sunday and the sales rep ended up patiently helping after closing to make sure we found the right mattress. He never rushed or pressured us. The customer service was amazing! We will be returning for any other bed needs.

Good service, helped us find the best mattress fast without upselling. Held onto our mattress for…read more30 days and ended up delivering twice when our apartment availability was delayed five weeks. Honest and beyond the call of duty. They deserve your business.

Extremely professional and down to earth! I recently moved my family to Spokane, Wa., and we needed…read moreto purchase a foundation for a new mattress. My wife reminded me that there was a mattress store next to Target so I looked them up! Megan, the store manager helped me decide which foundation to purchase and scheduled the delivery for the next day. Easy! I received a call from Megan about 15 minutes after our initial call where she informed me that a delivery driver from the store in the valley was closing up and will be driving to south hill to pick up the foundation and deliver it tonight! Wow! Customer service above and beyond any expectation. Thanks Megan and Eric for going above and beyond to help us sleep comfortably tonight! Blessing to you both!

I am so pleased with my new mattress. It took me trying 4 different mattresses until I found the…read moresupport and comfort I wanted. I would like to thank the delivery team for their excellent service. Thank you Braulio! **********

Tanner spent almost an hour helping my family pick out a mattress. He gave us such good service,…read morewe ended up buying two mattresses from your store through him. Thanks for having such a well-informed showperson in your store. And thanks, Tanner! Good job.

For the second time with walkers Furniture the warranty for our 4,000 couch isn't being addressed…read moreproperly and the couch we were sold was delivered with less than standard quality! Ofcourse walkers doesn't really take responsibility for this once again. We have better results buying used furniture at this point! We really hoped that the changes they made would be reasonable and they are far from it. We're not a family that can buy new furniture every year so it's incredibly sad to say the least! $500 for a warranty that does nothing apparently. We have waited I think 8 months for a call about the replacement parts and its more broken than before. 3 years now I think or close to it waiting on repairs and this whole process.

My husband and I were under a tight turnaround to get furniture with an upcoming surgery looming…read more We went into Walkers and had the pleasure of working with Katt. She answered every question we had, helped walk us through our options and helped coordinate delivery up a challenging drive way. I couldn't be happier and definitely recommend going to check them out!

I just found the best couch I've ever seen here. The sales person gave me an excellent deal and…read moreplenty of time to pay off this couch. Without the chance for payments, and with my bad credit score too, I would not be able to pull this off. Thank you so much to the sales clerk who helped me figure this out, you truly are a master at what you do! I am SO grateful for this store!

Came in today looking for bunk beds for my grandchildren. There were 7 staff members on the floor…read more We had to go up and ask for assistance. No one offered to help. When an associate was sent over to talk to us, we were informed that nothing was available in store. My daughter and her husband were also looking for a living room chair. They were never approached, but did hear the "huddle " of associates talking trash about another employee. About 10 minutes later, the associate who that told us nothing was available came up and said there was 1 in the clearance section that was available today. He was unaware of it because he didn't know the inventory and a manager had to tell him about it. When I approached the huddle of 5 associates around the mattress counter to inquire about purchasing the mattresses for the beds, they were annoyed about having their conversation being interrupted and the woman that did get up was very rude when showing me the bunk bed mattresses. Needless to say, I left without them. We also had to ask about getting the bed loaded 15 minutes after completing the purchase. Nobody told the people in the back we had purchased it. Worst experience in a furniture store ever. We will never be back. And I really liked a sectional and power recliner that I willingly walked away from due to the staff. The bed would have been walked away from as well if my husband had not already paid for it when I got back from the mattress counter.

Buyer Beware. They sold us a defective chair and when my wife went to do an even exchange they…read morerefused to exchange. They made her feel so bad and even followed her like she was going to steal something. I tried to work with their Zendesk and feel that as customers the company is just not wanting to make things right and correct this situation with an easy exchange. As a business owner, I would never want any of my customers to walk away feeling the way my wife did when she went back to ask for an even exchange of the chair. It isn't about the money, but more about how everything was handled. Instead of just doing an even exchange and being done with this nightmare they rather throw out good customer service? That is definitely not a good business model for any business and I was hoping I was dealing with someone with some good customer service skills. I just have a hard time understanding that they rather lose a customer and not gain future customers all over an even exchange? I really feel I wasted their time and they truly do not care about how they are viewed.

We bought a matress set from Cheryl. We explained we needed a new bed frame and weren't sure about…read morethe box spring. She said you can get your discount now on the set and return the box spring if dont need it. When went to return box spring 30 days later. She said they have a NO REFUND policy. After several attempts they refused. We are out $300. So beware before you buy.

Who knew one could get handmade mattresses in Spokane, WA?! I ordered a mattress and box springs…read morearound Thanksgiving. Cody delivered my new mattress and I was SO excited to try it out. Unfortunately, I have very fussy shoulders and the mattress was way too hard. So I called and talked with the owner Vinny and he said "no problem, we'll just come pick up your mattress and put softer innards in." General manager Cody came back and picked up my mattress and I told him that it was way too firm and I could not sleep on it because my arms went numb. He took the mattress, and brought it back the same day but told me that the type I bought was likely never going to be soft enough and that I should try it and let him know. Sure enough, it was still too firm. Cody was so kind. He warrantied the mattress, made me a new one, and delivered it and took the other one away. I've had the mattress Cody made me for a week or two now and not only have I gone back to sleeping on either shoulder(I'm a side sleeper) but I sleep through the night! Talk about customer service! You cannot get a non-toxic, made in the USA, customized mattress at Costco or Mattress Firm. Twilight's prices are very reasonable, their product is fantastic, and you cannot get better customer service!

Been there before years ago, the service and the people continue to be top notch! Bought a box…read morespring,quick and easy. Great deals and a great play to shop

We had a wonderful experience picking out exactly the power recliner my husband wanted, as I had…read moretexted ahead of our visit with the features we wanted on the chair. They had it all set up when we arrived! Smooth transaction with no sales pressure while we looked! The delivery the next day was without a hitch and the guys were great!