I was looking for a locally owned business and found these people. As soon as I walked into their…read morestore I felt like I knew them. They were very friendly and they knew exactly what I needed. I am very happy with my purchase. I try to only buy from local businesses and from a business where the owners work there too. If I need anything else I will definitely go there and no where else. They are great neighbors to have in the Valley. I am so glad I found these people because it is so hard to buy mattresses and accessories. They made it so easy! I highly recommend this company.

I should have done this review a month and a half ago, and for that I am truly sorry…read more We bought the best mattress of our lives here and we had the most amazing experience. We entered, irritated from pushy sales people who just wanted to make commission and actually told us that what we wanted wasn't what we wanted, and Autumn immediately made us feel warm and welcome and not like a bank account with open access. She listened to what we had to say and she found us exactly what we wanted, below what we asked for our BEGINNING price range! She was fun, charismatic, and loves a certain city in the Northern Panhandle as much as we do. This is a family owned and operated business. They run like it. You know, like they care about the community. I will go here 100 times over before ever stepping foot in another furniture store. Guess what that means? They sell MORE than mattresses! Go. Go now.

A wonderful employee named Eric had a listing on Facebook marketplace for a mattress and bedspring…read moreand I asked if he could lower the price as I would with any item on marketplace that is a little spendy and he responded with no professionalism and respect. I would understand this kind of language and disrespect from a non-business or a teenager but not an employee at a mattress store. Did not have a good experience with them online, so I do not think I will be shopping with them in the future.

I just recently moved and needed a guest bed. My sister saw an ad for this business and suggested…read morethis was the place to start. Needless to say...I didn't shop elsewhere. Dante greeted me on a random week day night about 1/2 hr before they closed. He NEVER made me feel rushed nor did he apply high pressure sales tactics. He is extremely knowledgeable and asked probing questions without ever specifically asking what my budget was. He listened and answered questions with expertise. I was there for about 1/2 and he made making a decision effortless. Additionally, he arranged for the bed to be delivered, set up and wrapping discarded within a day. It was one of the best experiences I have EVER had buying a bed. Thank you!

I just found the best couch I've ever seen here. The sales person gave me an excellent deal and…read moreplenty of time to pay off this couch. Without the chance for payments, and with my bad credit score too, I would not be able to pull this off. Thank you so much to the sales clerk who helped me figure this out, you truly are a master at what you do! I am SO grateful for this store!

For the second time with walkers Furniture the warranty for our 4,000 couch isn't being addressed…read moreproperly and the couch we were sold was delivered with less than standard quality! Ofcourse walkers doesn't really take responsibility for this once again. We have better results buying used furniture at this point! We really hoped that the changes they made would be reasonable and they are far from it. We're not a family that can buy new furniture every year so it's incredibly sad to say the least! $500 for a warranty that does nothing apparently. We have waited I think 8 months for a call about the replacement parts and its more broken than before. 3 years now I think or close to it waiting on repairs and this whole process.

My husband and I were under a tight turnaround to get furniture with an upcoming surgery looming…read more We went into Walkers and had the pleasure of working with Katt. She answered every question we had, helped walk us through our options and helped coordinate delivery up a challenging drive way. I couldn't be happier and definitely recommend going to check them out!

We love our $7000 adjustable Temperpedic mattress that we purchased last week. The salesperson was…read morevery helpful, but it was all downhill from there. Scheduling was a trying experience because they had our phone number wrong in their system. Delivery was subpar, to be kind! The installer did not stay long enough to be sure the bed was properly placed. We had to request help from neighbors to position it correctly. My husband uses a cane and we are both in our 70's. He left behind packaging materials and a foam topper that our salesman had assured us would be taken with our old mattress set. Now we have to take all of this to Waste Management ourselves. We were stunned by the lack of care with which our $7000 mattress was installed. You can buy a TEMPUR-PEDIC mattress in other locations. The price is controlled by the company. Look for a business that cares about their customers. We certainly did not feel that way about Denver Mattress in Spokane Valley!

Choosing a mattress can be very frustrating for me. When Travis Mack greeted me, he listened to…read morewhat I had to say and took me immediately to what I requested. He did not try to sell me what I did not ask for. He again listened to my other request and took me precisely to what I asked for. His presence was very calming and instead of trying to convince me of what I wanted, allowed the bed to speak for itself. I purchased an arrowhead mattress and can't wait to sleep on it. I also appreciated the ease of the final purchase paperwork. I recommend this store to anyone looking for an affordable mattress...without the hassle.

The Selection and Customer Service are excellent. The Sales staff is knowledgeable and has helped…read morewith picking colors and fabrics to make my family room look great.

Absolutely horrible customer service and I can't help but to think the two workers I encountered…read moreare prejudice or something. I walked in smiling and said hi. They were just sitting in chairs chatting and looked at me and literally walked away. Wouldn't even say hi back as employees of this company. I did a quick lap around the store hoping someone would approach me to help me find what I needed but that didn't happen. I walked right past these two heavier gentlemen when walking out after being in the store a few minutes and they simply didn't even acknowledge what could have been a paying customer. I saw something I liked and that was very rude and disappointing for them to not even acknowledge the fact that I walked in. I would shop here as a POC.

Amber is the best! I saw an LV purse listed online (for an amazing price) and I wanted to see if it…read morewould be possible to ship to me out of state. Amber got right back to me with additional photos and shipping information, I placed the order on Tuesday and received my beautiful bag on Friday! Payment was super easy too. If you are thinking about ordering online and having something shipped, don't hesitate! I will definitely keep an eye on the listings to order again :)

I would not recommend cosigning with them. Very slow pay for items they don't give away.read more

Who knew one could get handmade mattresses in Spokane, WA?! I ordered a mattress and box springs…read morearound Thanksgiving. Cody delivered my new mattress and I was SO excited to try it out. Unfortunately, I have very fussy shoulders and the mattress was way too hard. So I called and talked with the owner Vinny and he said "no problem, we'll just come pick up your mattress and put softer innards in." General manager Cody came back and picked up my mattress and I told him that it was way too firm and I could not sleep on it because my arms went numb. He took the mattress, and brought it back the same day but told me that the type I bought was likely never going to be soft enough and that I should try it and let him know. Sure enough, it was still too firm. Cody was so kind. He warrantied the mattress, made me a new one, and delivered it and took the other one away. I've had the mattress Cody made me for a week or two now and not only have I gone back to sleeping on either shoulder(I'm a side sleeper) but I sleep through the night! Talk about customer service! You cannot get a non-toxic, made in the USA, customized mattress at Costco or Mattress Firm. Twilight's prices are very reasonable, their product is fantastic, and you cannot get better customer service!

A wonderful experience at the north side location. My mom purchased a bed and scheduled to have it…read moredelivered. I took the day off to help her. Due to weather it didn't happen. The salesperson Vincent came and helped her get it set up since I couldn't be there. Went above and beyond.

Came in today looking for bunk beds for my grandchildren. There were 7 staff members on the floor…read more We had to go up and ask for assistance. No one offered to help. When an associate was sent over to talk to us, we were informed that nothing was available in store. My daughter and her husband were also looking for a living room chair. They were never approached, but did hear the "huddle " of associates talking trash about another employee. About 10 minutes later, the associate who that told us nothing was available came up and said there was 1 in the clearance section that was available today. He was unaware of it because he didn't know the inventory and a manager had to tell him about it. When I approached the huddle of 5 associates around the mattress counter to inquire about purchasing the mattresses for the beds, they were annoyed about having their conversation being interrupted and the woman that did get up was very rude when showing me the bunk bed mattresses. Needless to say, I left without them. We also had to ask about getting the bed loaded 15 minutes after completing the purchase. Nobody told the people in the back we had purchased it. Worst experience in a furniture store ever. We will never be back. And I really liked a sectional and power recliner that I willingly walked away from due to the staff. The bed would have been walked away from as well if my husband had not already paid for it when I got back from the mattress counter.

Buyer Beware. They sold us a defective chair and when my wife went to do an even exchange they…read morerefused to exchange. They made her feel so bad and even followed her like she was going to steal something. I tried to work with their Zendesk and feel that as customers the company is just not wanting to make things right and correct this situation with an easy exchange. As a business owner, I would never want any of my customers to walk away feeling the way my wife did when she went back to ask for an even exchange of the chair. It isn't about the money, but more about how everything was handled. Instead of just doing an even exchange and being done with this nightmare they rather throw out good customer service? That is definitely not a good business model for any business and I was hoping I was dealing with someone with some good customer service skills. I just have a hard time understanding that they rather lose a customer and not gain future customers all over an even exchange? I really feel I wasted their time and they truly do not care about how they are viewed.