For the second time I arrived with my client for the assigned appointment and the office is closed…read more The first time the receptionist told us the hygienist and dentist were not coming in. The second time, my client called the day before to confirm the appointment (done by an auto attendant) When we showed up the office was locked. We called to speak with someone and the message said they are closed on Tuesdays. After leaving a message I received a text stating the message was received and the text said the office was open on Tuesdays. Extremely unprofessional and very difficult to deal with. If I could give less than one star I would

I had the fastest cleaning of my life the first time I went there. It was maybe 15 minutes. I guess…read moreit was adequate, but it didn't feel as thorough as I'd experienced elsewhere in the past. This was after waiting for 2 other people to go ahead of me. Arriving early seemed like a mistake. They assured me they usually run on time when I confirmed my latest appointment. I checked because I need to take time off from work to make the appointment and I can't just continue to delay indefinitely waiting for them to be ready. Ok, I thought maybe my previous experience was the outlier and they were just slow that day. Nope. I arrived and was told my wait would be an hour for what I assumed was another fast cleaning. I rescheduled on the spot, but found a new dentist in the meantime. Enough with these people not respecting the patients' time. There are plenty of other offices that run on time and have the decency to apologize for being behind and make it a point to try not to do that regularly. Note that discussing these issues with my insurance company led to them approving me to go to a different dentist that was otherwise not included in my plan coverage.

Dr. Alexander is a great dentist and our entire family goes to his practice! Not only is the…read moretreatment he provides exceptional, the hygienists and support staff are friendly and knowledgeable. I highly recommend this practice if you are looking for a quality dentist who uses the best new technology available!!!

I have been a patient of Dr. Alexander's for many years and have always been treated with the best…read moreof care. The staff is wonderful and in my opinion there is nothing they need to improve upon. Thank you for making my trips to the dentist a pleasant experience.

This place sets an example for the rest of the medical industry. If you're tired of corporate…read morebullshit "healthcare," go here. This is a true family practice, run by the doctor and his wife. Dr. DeSantis cares more about the patient outcome and experience than he does about the bottom line. He works for himself, not for a profit-driven corporation that will still try to upsell you when your teeth are falling out and all your credit cards are maxed out. I came here as a last resort after having my mouth ruined at a corporate dentist's office. I had two baby canines, which my former dentist pulled and fitted with temporary bridges...which proceeded to fall off six times in a month (which is great if you want to lose weight, since I couldn't eat properly). I ended up enduring at least two weeks with four tiny peg teeth on each side. Thank god I work remotely. See my review for 1st Advantage Dental for the gory details. Enter East Greenbush Dental. I sent them a (probably) panicked, overdramatic email explaining my dire situation. They agreed to see me last minute even though I was a new patient. Dr. DeSantis checked out my tiny stub teeth and did some 3-D x-rays, and then proceeded to build from thin air a set of temporary bridges that lasted not 3 days, but over two months. Early this week, he put in the permanent bridges and they are perfect. I'm not afraid that my teeth are permanently damaged or that these bridges are going to fall out in 3 weeks. I know that this doctor knows what he's doing and actually cares about the outcome. Dr. DeSantis will explain everything and he takes his time. You won't see the doctor for only 30 seconds (or not at all) like at ordinary practices. He has a varied background that includes some programming and graphic design so if you're lucky, he will be able to whip some teeth out of the ether and into the 3-D printer like he did for me. He's also funny, and has a bit of a Beastie Boy vibe (if you're not an elder Millennial or baby Gen X, that statement won't make any sense, so just don't worry about it). I'll be a patient here until they either fire me or the doctor retires.

Cadillac dental care from a true family practice. They go out of their way to meet your needs and…read moremake you comfortable. Dr. DeSantis has mad skills. Don't hesitate to use this practice, especially if you have complex dental issues. Best in the Capital District, hands down.

AVOID this business. They are unprofessional and do not take most insurance plans. Dont even bother…read moremaking an appointment, they wont call back.

I'm impressed with the level of expertise, cleanliness, communication, and overall professionalism…read morethat I encounter here. I have had many dentists in many different cities, over the years; some excellent and some awful. Dr. Lapinski and staff easily rate among the very best.

Realize that Aspen Dental is a huge dental company that operates in 33 states with over 500…read morefranchises. A CEO oversees the entire operation. Upon first visit to Aspen Dental it's pretty obvious these guys exist to milk as much money as they can from both your insurance company and your personal pocket. First, they will not do x-rays and a cleaning in the same appointment for first time patients. This means you will waste almost an hour on the first visit just to get X-rays. You will have to come back for a cleaning. Why? Aspen Dental states that they must determine if you need a "regular" cleaning or a "deep" cleaning. Most insurances cover regular cleanings, but will not cover deep cleanings. You pay extra, out of pocket for deep cleanings. If you want to learn more about deep cleanings, google search more info on deep cleanings to see how they've become a cash grab at questionable dental practices. Secondly, the way the visit is arranged, you can easily tell that Aspen Dental is interested in making the most money from your dental experience. After your meeting with the doctor, you wait again to talk to a "billing specialist". Not the receptionist...a billing specialist. The specialist is there to outline all the work they recommend you need done, and tell you of all the additional costs that exist that your insurance will not pay for. Deep cleaning. Extra. Fluoride treatment. Extra. If they recommend any major work, don't worry they finance, so you don't have to pay all at once. That should be a major, major red flag right there. Finally, I encourage you to google Aspen Dental and class action lawsuits. The New York Attorney General has gone after them and settled in 2015. Frontline did an expose on them in 2012. The Pennsylvania Attorney General's office settled with them in 2010. They're all over, so they are easy to access, however I highly, highly recommend finding a local dentist who will care about you, your teeth, your well being and not just your dollars.

Had a very negative-and concerning-experience. I called and scheduled an urgent emergency…read moreappointment for significant pain and swelling. I spoke to an Aspen employee and the scheduled me for this location as an option with same- day availability. This location is about 20 mins from me so I had already left when they called and cancelled it saying it was cancelled because of a lack of information as they were unsure about payment and reason. I had discussed all of this in detail with the call center so I am not sure what happened. They said that even after providing all of this information again, they would not keep this appointment it was "double booked" and I can't be seen for 6 days. Or, I could call enough location directly. This was unacceptable, and showed a complete lack of professionalism, and accountability. I recommend you stay away at all costs.

I hated going to the dentist until I found Dr Frank. He's great, patient, caring and takes time to…read moreexplain everything. The entire staff is wonderful. If you're in pain they will do everything they can to see you the same day. Go see Dr Frank!

Dr frank has been my dentist since I was a young tyke. Great "bedside" manner, great with kid…read morepatients. And the staff here is great as well.