Once again, I wish there were 1/2 stars. My wife, youngest son and I stayed at the Comfort Inn Williamsburg during a weekend in early October. We had a two queen bedroom which was very clean and comfortable. The mattress was very comfortable as were the pillows. We arrived around 1:00 PM on a Friday and they were able to give us a room on the first floor which was appreciated! Room/area is very quiet. Hotel is less than 10 minutes from the William and Mary campus and there are plenty of restaurants nearby. We only had breakfast one of the days which was pretty tasty. This is a really nice clean, comfortable hotel. I would definitely recommend the hotel and consider staying here for my next William and Mary visit. read more

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First impression of the hotel was that it had been renovated recently. Location is great. Colonial Williamsburg, William & Mary, premium outlets and plenty of restaurants are all within a short drive. The room is quite standard with a refrigerator and microwave. But it is very clean which is extremely important to me. Hotel provides breakfast that includes a couple hot items and a waffle maker. I don't eat much but having breakfast is convenient. There were a couple minor issues that could use improvements. Bathroom is very new but there aren't any towel bars. The door is very close to the toilet which is a little annoying. The wifi was difficult to connect. I called the 800 number to resolve the spotty connection issues. Overall, I am very happy with the stay. read more

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I've been staying at this hotel off and on for the last ten years. Our most recent trip is a perfect example of why I will continue to stay at this particular Comfort Inn every time I'm in Williamsburg. First off, we weren't the happiest of travelers. Our A/C had broken during one of the great Heat Waves of 2024, and due to health issues, we could not stay at home. We live close to a beach area, so all the hotels' prices were ridiculously high. We convened a family meeting, and decided our best bet was to go north, to Williamsburg for a week. The hotel itself isn't overly fancy. It's showing a little wear in the corners, like where the paint is chipping off the doors or the mirrors may be losing some of their decorative edging. But it's clean and still very pleasant to be in. There's a big TV, decent wifi, a microwave, and a mini fridge, so you can eat in the room or reheat your leftovers. There's a laundry room, which I used (everything worked well), a pool that we didn't use, vending machines and a breakfast which we slept past each day (our bad). But honestly? The real treasure here are the people. When we arrived, hot and tired, two housekeepers immediately approached us in the parking lot and helped to load all of our items onto a cart and take them upstairs. We had just left a different hotel where we'd paid more and nobody had assisted us at any time. Our party consisted of one very senior lady and another lady that's physically disabled, so the assistance was greatly appreciated. During our week, I did not come across a single employee who wasn't friendly and giving their all. Everyone went above and beyond. For example, my senior-aged mother needed a shower chair and asked one of the housekeepers. Five minutes later, she had one safely set up in our shower. The kindness of the employees was exceptional, and because of that, I would choose this hotel again in a heartbeat. No, it's not super fancy or slick. But you get a great rate, a clean and comfy room with all the typical amenities, and fantastic, kind-hearted people to be around. All in all, that's a win for me. read more

A very nice hotel with large guest rooms, comfortable beds and pillows. The room had a small refrigerator, coffeemaker, the fitness room is has several from to machines to choose a nice business center. The bathroom was tiny, but well appointed . They had a great hairdryer- a powerful hair dryer is important to those of us with longer, thicker hair. Nice thick towels and decent soaps and personal care items like makeup wipes make it more comfortable. The front desk staff was has helpful and friendly. The hardest worker was the lady who restocked the breakfast area. I breakfasted at 7am. They had bacon and eggs along with waffles and the typical fare. A man asked if they had the link sausages like they did in a prior day. This lady smiled and said "sure, " then complied with his request. My husband ate around 930 am and this lady was still hustling to clean, restock and keep the breakfast area clean and neat. She restocked as more folks came to breakfast. Kudos to the staff. read more

Comfort Inn Williamsburg Gateway - All checked in - Hotels Near Me - Williamsburg, Virginia

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Lonely place in a convenient location. The front desk was very welcoming and professional. Coming off a recent, very bad experience at a hotel, it was great to experience exceptional quality and cleanliness in a hotel. We will be back! read more

The husband booked this place since we were going to be in town a couple days visiting Busch Gardens. This is conveniently located close to the parks. We had a very comfortable stay...The area felt safe and the rooms were very clean. The breakfast area was beautifully decorated- clean (once again) and spacious. I have no complaints and would definitely stay here again. read more

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This hotel is sub quality. The manager is a liar who misrepresents truth. If you have a complaint or request at this hotel do not expect to be listened to. read more

DO NOT RECOMMEND. The woman who checked my family in on Friday wanted to swipe my card THREE times. Told her get a manager, it was agreed that it was a mistake and did not need to swipe again. Check out on Sunday. Monday comes, I've been charged an extra $900. Not only that, my bank continued to block more transactions, showing the hotel made attempts to charge $400+ twice! What made it worse, I asked to speak to a manager and at first the manager wasn't in. Called later, the manager is "in a meeting". The representative answering the phone made a bunch of excuses. I want to clarify that this is NOT a hold, since the money is NOT in the account. They took the money before my bank finally blocked them. I'm told "the money will return by tomorrow". But nobody can explain why there is additional charge for $225.91; $275.92; and $451.82 after already being charged $501.92 x2 (for two rooms). What are these other charges that the woman could not even explain to me. If my total per room was $451.82 + $50 incidentals= $502.92/room, then why would I be charged another $451.82 plus the other two charges and why are they still attempting another $451.82? I would suggest anyone staying here to check their banks and report them for fraud. That's exactly what I am doing now. I also work at the bank so I know exactly how pending charges work. The Marriott would never be this reckless. read more

Never been to this Comfort Inn Gateway Williamsburg VA hotel. Minutes away from Richmond road. Beautifully outside appearance. Very updated lobby with a welcoming vibe. Staff is friendly. Even though outside signage AND signage located throughout the hotel hardly no staff are wearing masks. Samantha is the front desk agent at my check in counter visit. She informs me she is new. Although she is a new employee she quickly answered my questions since I never stayed at this hotel. There is a stairs in the lobby. I didn't ask nor I don't know where these steps leads you. All hotel guests are wearing masks in the public areas. I had a 2 queen bed room. The room is immaculate. The small refrigerator and microwave is located at the front door. Nice, modern and updated appliances and decor. Bathroom is nice size although the toilet to extremely close to the bathroom door. You have to close the bathroom door shut in order to maneuver to the shower. Plenty of white towels. This is the ONLY HOTEL (chain IHG, CHOICE) that has ACTUAL HOT breakfast. Due to COVID many hotels choose to NOT offer or offer grab & go pastries as a alternative. Amazing stay, friendly and attentive employees. Choice ( COMFORT INN Gateway Williamsburg) this IS A 10 star rating. Minus -1 for employees not wearing masks. Please REGARDLESS of vaccination or not REQUIRE YOUR EMPLOYEES to wear masks. read more

Comfort Inn Williamsburg Gateway - Hotels Near Me - Williamsburg, Virginia

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Super clean, the staff was super friendly, super elegant, and the breakfast was great! Near all the areas you would wanna go to like downtown and busch gardens. The rooms were super comfortable and were super clean. Worth the money and me and my family will definitely go again. read more

Probably one of the better hotels in the area and I was not expecting it. Clean, comfortable, quiet,

Never prepay for reservation!! I booked room on the wrong nights. When I tried to change was told too bad. You prepaid. I did not want to cancel only change nights. The hotel was nasty about it. Never going to stay in Choice properties ever again. Worst customer service in history. Stay somewhere else! read more

The hotel room itself is very nice. It is spacious, and very clean. It already had five sets of towels, which was very nice. Laundry area is open 24 hours, thank you .....because when traveling sometimes you are out late. Perhaps though, I was spoiled by the way I was treated at a sister hotel near Washington, DC....but the staff here are proficient but really could care less about you. They are concerned with pressing their keys and going home. I also did not like the invasive questions as to why we are visiting. Asked at check-in with response logged. Nope. None ya business. Then, my card went bad and I found an extra card. She wiped the old ones and gave me two new ones. HOWEVER never asked for my ID so I could be Jack the Ripper getting this key Geez....a little security is good! Hotel room itself, nice, and very comfy. Staff....well you don't see them much anyway. Oh, and the breakfast has the same "items" as other choice hotels, but not the same quality. We will just eat out tomorrow morning. Bacon barely cooked...eggs seemed to be powdered. read more

Very pleased with this location- staff, facilities, and breakfasts were top notch. Definitely the best Comfort Inn experience I've had. Will definitely rebook! read more

I have stayed at a lot of comfort inns via a lifetime of business travel. This place was by far the cleanest most well designed and managed as any I have seen. The breakfast was a full breakfast and delicious with everything yin could possibly want. The rooms were amazing and look like they have been renovated recently. Highly recommend this hotel. read more

The staff was awesome. Ms. Michelle (Night Shift Desk Manager) stepped in to help us out with reservation and billing issues at the sister hotel. Sister hotel near park had overbooked and moved us to the Comfort Inn. The first hotel staff were uncaring and didn't even provide directions. I had to ask for an address. Once at the Comfort Inn, I was met by Ms. Michelle. She listened and worked with her General Manager to address the issues. Day Shift Manager was very nice and he checked on us every time he saw us. For families- this is the perfect hotel. Very quiet and clean hotel away from the large groups on buses. They don't tolerate out of control guest. The Comfort Inn provided easy access to restaurants in one block (Cracker Barrel, Jose Tequilas Mexican Restaurant) and 10-15 min drive to shopping centers (Marshall's, etc). Thank you Ms. Michelle and Comfort Inn staff for making our 3 day stay so enjoyable after spending all day at the parks. As a single parent - we felt safe and welcomed. We will be back. read more

I stayed 5 nights in this hotel, I found the front desk very helpful and friendly. The hotel is nice, the parking lot is clean, the lobby is large and well appointed as is the dining area with ample room between tables for social distancing. The overall feel and look is very clean, and the room was very nice and very clean. It was a very affordable. I'd stay here again and I'd recommend it to others. There's is a Denny's right next door and a 7/11 across the street read more

This is our 3rd time visiting Williamsburg, and so far, this is our best hotel stay. This place was really great! Very clean, great customer service, good hot breakfast, guest laundry ($1.50 each wash/ dry cycle and takes quarters - make change at the front desk), lovely outdoor pool. Our room had 2 queen beds, and the beds were very comfortable. They also give you 4 pillows per bed which was great. Our room also had a microwave and mini fridge. The bathroom was spacious also. My husband hurt his ankle so they gave us a room on the basement level that was very close to the back entrance next to the parking lot. This was great and made it so easy for him to come and go. The pool area has towels there so you don't have to bring your towels down from your room. The hotel's location is also ideal because it is only minutes away by car from all the Williamsburg attractions and Busch Gardens and Water Country, as well as many restaurants and the outlet shopping center. We paid $119/night that we booked through hotwire.com and after taxes and fees, it came out to $132/night but it was worth it. We would definitely stay here again. read more

Comfort Inn Williamsburg Gateway - Enjoying gorgeous weather in the outdoor pool - Hotels Near Me - Williamsburg, Virginia

I booked my original stay online before I realized I could stay 2 nights instead of just the one I booked. I called before arrival and, although the desk agent couldn't help me, she did tell me to ask at check-in as things change and maybe something would open up. She was correct. Upon arrival I asked and was pleasantly surprised to find I could add the second nights stay to my booking due to a cancellation. (It would not have been a problem for me if they couldn't have done something.) During the whole process the staff was amazingly friendly and courteous explaining all the things they were doing to make my stay the best it could be. While I didn't ask for it, I was given a room that was close to the elevator and a short walk to the entrance/exit door. This was a huge thing to me as my husband has mobility issues and I don't always think to ask for a handicap accessible room because he is able to walk short distances. I'm not even sure if it's just the room that was available to us or that the person at the desk noticed and assigned the room to us. The room was clean, cool and inviting. The bed was comfortable and so were the chairs in the small sitting area. The bathroom was a little small but that could be how it felt because the door was very close to the tub and toilet when open. Another plus was was the amount of plugs with easy access for charging phones and other electronic devices. Although we were told breakfast was available, we never actually ate at the hotel. The outdoor pool was nice though. The hotel even has towels you can use located on shelves in the hallway leading to the pool in case you don't bring one from your room. My only complaint here is that it took me a little bit to figure out how to open the gate to get into the pool area. Hint: you pull up on the knob at the top of the magnetic locking bar. Overall, I'd recommend this hotel based on its location, pricing and fantastic staff. read more

this is a great hotel! Michelle helped us book a room and she was an absolute godsend. she took very good care of us and we really appreciate her. read more

We frequently go to Williamsburg for short getaways but had never stayed at this hotel before. We loved it! Convenient location to our favorite spots such as Kilwins, CookOut, Busch Gardens, Colonial Williamsburg, and shopping. We were there for three nights and did not have any issues. The hotel was one of the cleanest that we have seen in a while. The lobby was welcoming and inviting. The beds and pillows were very comfortable. The air conditioning unit in the room was quiet but worked quite well. What made this hotel so wonderful though was the staff, especially the manager Naresh Naran. He was friendly, helpful, kind, pleasant, and every interaction that we had with him was enjoyable. He exemplifies customer service and the hospitality industry. We will definitely stay here again. read more

We stayed one night at the Comfort Inn. Two things stand out in my mind which make this place pretty great, one big and one small. The big thing - I had a billing issue (I made a mistake when booking this hotel) and the manager rectified the situation quickly and with no hassles, which was a big relief. The small thing - the free breakfast closes at 10 am, but at 9:45 am, the staff brought out fresh donuts/pastries, refilled the waffle batter, etc., for the latecomers, instead of starting the break down process at that time like most other comparable places I've stayed. Rooms were great and the front desk staff was very helpful as well. read more

I really liked this hotel. The decor and furnishings very nice and up to date. Also, everything was clean bright and in good repair. HVAC and environment was comfortable and quiet. Beds were relatively comfortable and the room featured a refrigerator, microwave, free parking and breakfast. I had breakfast at the hotel and the complimentary meal was was very nice and substantial. Parking was ample. There was a little ding in the wall in one spot but that being the only imperfection, I really feel that this hotel deserves 5 stars. read more

Clean, bright, modern! Well-appointed rooms with comfy beds & cozy linens. Microwave, coffee maker, refrigerator with small freezer.. Gorgeous pool was super relaxing after a long day at the park. Great water pressure in shower. Yummy breakfast to start your day right! Great value - Highly recommended.. read more

Really liked this hotel. It was clean and modern and the employees were efficient and friendly. The complimentary breakfast was pretty good. I only wish that they would start the coffee service a little earlier. you could not get a cup of coffee until after 6: 30 in the morning. read more

What a great hotel for the price! Here are my rankings. (1=worst, 5=best). 1. Price: *5. The quality of rooms you get for the price are definitely worth it. 2. Location: *4. The Comfort Inn is less than a 5 minute drive from most of historical Williamsburg. 3. Cleanliness: *5. When we first walked in the lobby, we found it to be new, modern and clean. And the same goes for the rooms! 4. Comfort: *5. We got a great night sleep in the luxurious beds they provide. Very spacious and comfortable beds. 5. Quality of staff: *5. The person who checked us in was very professional and informed us about everything we needed know. Bottom line: if you're looking for a good stay in a budget hotel, you're getting more than your money's worth at this Comfort Inn on Bypass Road. read more

My ranking points for hotels 1. Cleanliness: Nice clean room and hotel 2. Staff. : Nice and courteous. 3. Amenities. : Pop machine on my floor 4. Modern. : Not bad. 5. Others. : Overall decent hotel for the price read more

We are repeat visitors here. We live 90-ish minutes away but like to get away for the weekends. The manager is friendly and welcoming, rooms clean and it is located in the center of anything you can imagine to do. Stayed there once and the attentiveness of the manager made us come back again and again. Recommend you give it a try! read more

The room and hotel fell very clean, comfortable, and safe. The staff was also friendly and the free breakfast had a lot of options. The location is convenient for visiting any of the Williamsburg attractions. I'd definitely return and would recommend. No complaints here. read more

When we first came in I noticed bugs in the sink. I'm not prissy but if I wanted bugs I would have went camping. A wash rags appeared to have blood on it. The shower curtain has mold. I'm sure it's stained that way but still gross. Unfortunately I forgot shampoo and conditioner and they have a generic brand. The two rooms were in the basement level. Luckily we had a window or I would have refused. They have blinds and drapes but drapes are decorative only. You can't help to wonder if people can see in because window is level with sidewalks. We saved about 85.00 (between two rooms) here compare to other place we normally stay at( country inn and suites across the street from here) I will not worry about the savings next time and will not be returning here. Also the walls are paper thin and I believe the kitchen is above these rooms. The positive ... beds and pillows are clean and comfortable, WiFi, decent tv and blow dryer. Over all is clean except few things. They did offer to move room Bc bugs but kids were in room next to us so I washed them down drain. Lastly the towels are changed every three days unless you request more !!!! 3 days ! read more

Nice clean place. Comfortable rooms and good service. They should definitely work on their breakfast section. The breakfast area was too crowded and the service was slow there. People kept waiting for too long. Also, please try not to keep a meat dish next to eggs because not everyone eats meat, the chunks of the meat were all in the eggs!!!! The rooms and everything else was good and can't complain about that. read more

This hotel's management is horrible. The desk clerk was not pleasant. The room was not a 3 star hotel more like 2 . This was a disappointment. Also due to COVID you would think they would clean the rooms better.Staff was rude. Such a disappointment for a getaway. Priceline should be ashamed for selling this hotel as a three star hotel. read more

Nice and clean hotel. Very up to date. Great working wifi. Fresh towels without asking ! Only complaint was the bathroom door in the room is too close to the toilet and shower. Still a nice bathroom though. I loved the purple decor! Be early for breakfast, as they don't play, they shut it down promptly at 9:30 on weekdays. read more

Beautiful Hotel and very friendly staff. The rooms are beautifully decorated and spacious. We will definitely stay here again.

The staff at this hotel are disorganized and unprofessional. The breakfast is pretty slack. Stale muffins and bruised fruit. Room smelled strongly of bleach and whatever was locked in the closet next to the bed was making a loud whiny noise all night. One. Little. Star. read more

We stayed two nights on the week before school starts. We had two rooms, my husband, I, my 5-year old and the 19-months old. My mother-in-law stayed in the next room, but since we are traveling together, we requested a connected room and it happened to be available. More spaces for the boys to run around. Overall, we enjoy our stayed there, the place is new, it's clean, the staff are very friendly, front desk and housekeepers. It doesn't have an on-site restaurant, but who cares, there are so many places to eat nearby. It is a very convenient location to the Busch Garden and the Water Park, less than a 10-minutes drive. The breakfast has the standard stuff, bacon, eggs, bagels, toasts, mini muffins, waffles, English muffins, yogurts, fruits, OJ, milk, etc. It has an outdoor pool, not huge but it's a good size. If we come to Williamsburg, we definitely will consider staying here again. read more

I would have rated this at 3 or 4 stars. The reason I did not was when I went to take a shower the next morning, there was a face towel, with brown residue on it that was in the corner of the tub(the side away from the shower head). I asked my wife if she had used the tub and she stated no. So the cleaning crew had not removed this. I promptly removed it and under it was a used bar of soap. I disposed of that as well and let me wife know that we will never be returning here again. If something as obvious as a used towel is not removed by the cleaning crew, it makes me wonder if the sheets are changed and the floors vacuumed when a guest leaves. The breakfast was a 3/10. There was a waffle station, with batter that was empty. Some sugary cereal, egg patties, sausage patties, english muffins(no toast) and some apples. I sat around for an hour watching tv and saw hordes of cows eating whatever they could get their hands on, but I noticed that the fruits and breads were not replenished by the staff. Sorry Comfort Inn, but there simply is no way to explain away the nasty towel. I also took photos which I will upload as soon as I figure out how. To the manager: saying you are sorry is not going to fix the issue. Make sure the people you hire are doing their jobs and spy in on them and the work they do from time-to-time. Highly disappointed. read more

Not a bad place ... Clean and pool was nice , the outdoor pool was out of service but the indoor one was really nice . the breakfast was a normal hotel breakfast nothing to write home about . the front desk people were nice to us while we were here but we had issues with them over the phone before we got here , actually the only reason I'm giving the three stars is because of the way they treated my wife on the phone . read more

Very pretty inside but the walls are really thin. You can hear everything in the hallway. I could hear full conversations outside my door at 10 pm. That's my only negative. read more

This hotel is really nice and affordable at the same time. The front desk attendants are very professional, friendly, and helpful. The decor and fixtures appear really high-end while the room is spacious and clean. The breakfast is an added plus. I'd definitely recommend! read more