Terrific experience from showroom to delivery. Salesman was very knowledgeable without being…read morepushy. Gave me a very good detailed breakdown on the difference between various lines of Verlo mattress. Helped me make an informed decision. Delivery guys were prompt, efficient, respectful, and friendly. All around a good experience- best part terrific night sleep.

I was looking for box springs to lower a bed. I did some on-line shopping and called a few local…read moremattress companies to see what was available. Then I went to see what the local stores had. I discovered that there was a big difference in the type and construction. When I went in to Verlo, Randy, who I had talked to on the phone was there. I asked to see the box springs so that I knew what I was buying. He showed me one that I said looked nice and solid and he said that was what I would need for the mattress I had. I said I would take them. He said it had to be ordered and that I could pick them up on Fri. When I went to the west side store where they had them, the box springs I was given were not the same as the ones I was shown in the store. When I told the person there that these were not what I had been shown, I was told I ordered the cheap ones. The guy there said they would be fine for what I needed and because I was under a time crunch, I took them. After leaving the store, I called Randy and told him that I had just picked up the box springs and that they were not what he showed me at the store. He basically said "point taken" and hung up. I feel that the product was significantly misrepresented. For the price, I would have purchased the ones I saw at a different store which appeared better made but I bought from Verlo because the product he showed me was better than that provided. I gotta admit, I feel cheated and won't go back to Verlo.

Rubin's carries a decent selection of nice looking contemporary furniture. Much of it is veneer…read moreover MDF and priced appropriately. The salesman I encountered wouldn't leave me alone. I clearly stated more than once that I was "just browsing" and "doing fine", but everywhere I turned this guy was trying to sell me something. When I actually did purchase a table - not one that he was trying to push on me, and not with the chair upsell - the checkout and pickup process was fine. I asked for some follow-up information via phone on a different product and received it quickly. I'd be willing to try Rubin's again, but perhaps at the downtown Madison store next time.

I recently purchased a gorgeous leather chaise lounge in a rich shade of chocolate-brown at Rubin's…read moreand had a great experience. I had first entertained the idea of purchasing said chair a few months ago and went in to see their selection. Prior to going in, I had found a 10% off coupon in the Reader, so the incentive to purchase from Rubin's rose proportionately. They had a vast selection of modern contemporary furniture on 2 levels. I had a hard time deciding exactly what to select, but after perusing the inventory, I made up my mind. The salespeople were very friendly and helpful, and not at all pushy. The particular chaise I ordered wasn't in stock and had to be ordered from their warehouse in Madison, WI and would take approximately 8 weeks. I was disappointed to have to wait so long, but good things come to those who wait. I got my chair about 3 weeks ago and I absolutely love it. It's comfortable as well as stylish. Can a piece of furniture be sexy? Absolutely. And I just ordered a second chair.

Great employees who are friendly and helpful and let you browse on your own while still being…read moreavailable to you. My 4 stars are for the prices. They have custom furniture, so maybe it's just that I'm not well-versed in the price range for that, but the cheapest sofa I found, on sale, was still well over $1,000. I would have loved to own some pieces, if only they were more affordable. They did have signs saying there was financing available, but I didn't even bother to ask.

Had a really good experience from the showroom to delivery. Salesman provided good detail that help…read moreme make an informed choice. Delivery was on time and crew were respectful of my space. Best of all had a good night sleep

He did a good job explaining the difference between the mattresses. He didn't try and sell…read moresomething that wasn't needed and we appreciate that. My mom is happy with her new mattress and I have been a Verlo customer for over 12 years.

I am a really difficult person to please. Let's just call a spade a spade. My sister and I went in…read moreyesterday and I am always reluctant to talk to staff. Furniture and car sales-the worst. I had heard they do not work on commission. Turns out that is 1000-% accurate. It is with a very grateful heart that I learned this is true. There was 1 person (Troy) that greeted us right away. (Later we also met Cody). He gave us the layout of the land and told us to let him know if we need anything. YIPPEE!!! I will (try to) spare you the play by play, but I have to say, we were there for a LONG time. They were always available for questions. They kept an eye on us enough so that when we were struggling with anything, they gave us a minute and then would offer assistance. There were some manual recliners that were hard to push the footrest back down-that was the only issue. Okay. Not keeping this too short. These guys were so incredible accommodating. We were there just for my sister but I have been needing a new mattress and decided this is where I wanted to spend my money. The mattresses I tried out were amazing and also had great side sleeping pillows on it. Between my sister and me, we bought 4. We were there was past closing. Repeatedly assured up that it was not a problem. These guys are a class act. I will ALWAYS go there first when searching for more furniture. They even carried the (boxed) pillows out to the car for us. They were very flexible for delivery. I simply cannot say enough. ONE MORE THING-I price checked everything when I got home and they sell for significantly less than other vendors. Dare I say that I learned that I can trust them??? My sister and I had a BLAST furniture shopping. Who says that??? Give them a try. You will be glad you did. Cheers!

I'm surprised that not many people know About them. I saw them on Facebook ad and need a mattress…read more They responded very fast and set up an appointment. The brothers were so professional and friendly and patient with my questions. We ended up getting a memory foam mattress and they helped us push it into the car. We were done with a brand new mattress in less than 10 minutes. Very painless and awesome. Highly recommend if you need mattress but I also saw furniture nearby.

A lot of different samples to choose from. Great quality furniture. I'm not sure why I even start…read morelooking other place when i always end up here.. You can find the owner on the floor working his magic just to hand off the commission to one of the salesman/saleswoman. I think that's classy and shows how much his employees mean to the Ayers family. As always, I'll be back.

This furniture store is a gem! We needed a in-stock sofa for a tiny budget and tiny apartment. If…read moreanyone is looking for reasonably priced furniture in the Madison area, they should come here. Don't be fooled by how the store looks, you are getting quality for your dollar. Also ignore the expensive sofas near the door if they are out of your price range. Ayers has a wide selection of price ranges and styles. We were able to choose something more modern for a small budget. Although we could have picked something traditional. They have a great in-stock floor selection, as well as an insane custom order area. Our salesman let us take our time and walk the whole store. He was kind and personable. Very low pressure! We ordered that day and we were able to receive it less than 6 days later! We could have received it sooner, but we are quite far from the store. The moving men were very quick and efficient. They didn't even bump anything, never mind actually damage anything. They let me know the timeframe they would be here all the way up to 2 mins away. The couch is sturdy and will last us a long time.

This was the worst shopping experience we have ever had. James helped us a lot but the delivery…read moretook more than three weeks, and the lack of professionalism was unbelievable from start to finish. When the delivery team finally arrived with the mattress and bed base, they intended to leave both items in the parking lot, as if they were small packages that could easily be carried by one person, I was only able to get them to bring the items to the building entrance, but they refused to take them up to the second floor. It is completely unreasonable to expect one person to carry a mattress and bed base up the stairs alone. The lack of common sense, consideration, and customer service was unacceptable. After waiting more than three weeks for this delivery, receiving such poor service was extremely frustrating and disappointing. I would not recommend this company to anyone. If you value your time, your money, and basic customer service, look elsewhere.

Matt greeted us when we walked in and I told him our wish list in terms of price, firmness,…read morematerials, etc. he showed us several options. He brought out a pillow and encouraged us to try them out. When we found one that was similar (but more comfortable) to one on sale, he gave us the sale price for the one we liked. Knowledgable, no upsell, great return policy. We just hope we continue to love the mattress.

I have been a loyal customer of this special special place for over 20 years. Amazing scents and…read moresuper clean burning wax combined with stellar customer service. I don't understand the person who left that nasty review last year. We're in the middle of a worldwide pandemic and they had time to write a review but not respond to any of the entreaties from the business to make things better? That's just someone who was angry at something else and took it out on this business by leaving that nasty review. I hadn't initially come to this page to write a review but I am so incensed that one person's pettiness would so hurt the ratings of this small family run business that I felt I had no choice but to respond. I first encountered Candle Cocoon (and it's sister business Karner Blue) when the owner had her first shop on Old University Ave. I was given a candle as a gift and loved it so much that I've been a customer since - over 20 years. As a former Franklin/Randall PTO Board member, we knew we just had to ask and Lyschel (the owner) would be up for anything to support the school (or the neighborhood) including donation of materials, demonstrations or even sales benefitting the school. My son still treasures his "wax hand" from a booth they had at our neighborhood 4th of July party when he was 4 (he's now 10). Not only did Lyschel and her staff help many (MANY) small children make candles and dip their hands in wax, but they also did face painting. While I miss being able to shop in store when they were on Monroe St, I understand why their business model has had to shift during the pandemic - with candles in the same diy category as bread from scratch and other handicrafts. With an immunocompromised person business adjacent, of course they would move away from in person shopping. I also understand the frustration of stopping by and not being able to get something, but really? There's no room for grace? A (hard to find and in short supply) hard working employee was short on the phone one time so they decided to trash a business they obviously aren't a regular customer of - that's ridiculous. In summary, if the one star reviewer had actually shopped there before they would've known they weren't speaking to the owner. That employee may no longer even work there - but to besmirch the reputation of an entire business out of spite? That's the kind of review that shouldn't be allowed on yelp. Shop with Candle Cocoon - there's a reason they're so busy. You won't be disappointed.

Loved everything I got from her. Amazing in fragrance oils in soy wax! Fast shipping too.read more