1. Comfort Suites

1. Comfort Suites

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Roswell, NM

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Comfort Suites

2.8 (78 reviews)
ModerateHotels
Open Open 24 hours

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Reviews With Photos

The people are rude while checking in. The rooms are clean. The pool looks so dirty they said they clean it everyday. The bath tub was also dirty.

Window damage
Eddie N.

The hotel is well priced, but that is the only good thing about it. The person who checked us in at 9 pm. was rude and had no customer service. The bathroom was dirty. See pictures. Be wary when you book here.

Room
Lisa M.

Very friendly staff. Rooms are clean and big! They have free wi-fi (no password required) and breakfast. There is a pool and jacuzzi on site as well. The hotel is located in a good location within walking distance of dining. Recommend this hotel!

Welcome to the Kitsch that is Roswell.
Rod S.

As happens to places like this the reviews are all over the place. Every person with a bad experience posts one of the three reviews they've ever done. Other seem to want to make up for that. All in all, a solid place. Nice lobby, clean, the exact same style of furniture and facility as every other place. Although, there were some nice accents to push it up the ladder. We had an excellent stay. The bed was good. Everything else acceptable. The breakfast was as expected and they made an effort to keep things fresh and ready. It is certainly a top choice in Roswell. It's not like they are a Westin here, nor would I want to pay for it.

Dennis S.

Where to begin? I know we're in Covid times, but that's not an excuse to cut corners when it comes to cleanliness, services, and communication of lack of amenities. Entering the room, we were impressed with the aesthetic and color scheme of the room. Two large beds plus a couch and 2 tvs. The restroom had the scent of sewer like if someone had just used it. We told the front desk and they said all rooms were booked. Plenty of Lysol and febreze were used. The curtains in the room didn't move so we were left with ultra sheer curtains to block the ambient light from outside. The room got brighter and brighter as our eyes adjusted. The hot breakfast was reduced to individually wrapped pastries and warm coffee from carafes. The juice machine was broken so nothing for my 7 year old (he's not a coffee drinker lol) This is understandable but was not mentioned on the website or when we called to ask about breakfast. Also, breakfast was repeatedly advertised to begin at 6am, it did not as it began at 7am. This was learned when I went down at 630 and told by the front desk attendant.

Not sure I want to know. But then, maybe it was fun.
Ralph F.

It was clean but very, very tired. Staff checked you in and that was about it. No niceties. Beds slept well. For $57 I really can't complain.

Room had a couch and TV sitting area.
Whitney P.

Let me be clear! I'm giving 5 stars based on this level of Hotel, mid range hotel, not the Four Seasons, but definitely not a Motel 6. For it's category, it's definitely 5 stars. On our road trip from Atlanta to Los Angeles this November 2014, we stayed at the Roswell, New Mexico Comfort Inn & Suites. Of the five nights we stayed while on the road during this haul, this was above and beyond the best of the bunch. All the hotels we stayed in during this particular trip were all between $85-$125 and this fell right in the middle of that range. We booked through Hotels.com. As a tip, we never book in advance because we never know exactly how far we are going to make it on the drive each day or where the wind may take us, so we wait until we pull into whatever town we find ourselves in with a few hotels/motels we have found online and check them out before we book. We always go in first to ask for their direct rate because sometimes it's cheaper directly and sometimes Hotels.com has a better rate. For this hotel the online rate through Hotels.com was better. It was after 11PM when we checked in and the young man at the front desk was so nice. We had a service dog (8 lb. Maltese) with us and we read online some review saying she was hassled about her service dog, and some were turned away. We however were not. He advised us that one lady brought a HUGE dog into the hotel and left the room completely destroyed so they assess on a case-by-case basis. The room was huge, it had two televisions, one right in front of the bed and one about 5 feet to the right in front of a couch and seating area. Why anyone would need two TVs in a hotel room is beyond me, especially because how can two people in such close proximity watch two televisions with competing sounds? Anyway, it was really nice, clean, modern, and fresh. The carpet was not gnarly, which is a true test of a budget motel. Nothing is sicker than seeing stains on a mystery carpet. The bathroom was another level entirely. The double shower head with rainfall spout was a treat especially from coming from a Motel 6 the night before. The morning breakfast was nice, beyond continental, as they offered waffles, eggs, sausage, etc. Check out was 11AM and we used every moment we could in that room, which is in stark contrast to how we usually fly out of the rooms a.s.a.p. There was also an indoor pool and jacuzzi which looked really nice and clean, we didn't use it, but it's there and during our stay we didn't see any kids or anyone in there. Side note: When did Roswell get so cold? I walked my dog around 8AM and it was 21 degrees out.

Bloody Curtains.

This wasn't the stay I was figuring on. I think the photos say it all. I checked in after 11pm after a 14-hour drive to get there. Went to my room, and the first thing I see is the curtains that look as if someone was murdered in the room. Took photos and went down to the front desk. The gentleman there was friendly and seemed concerned but said they had no open rooms nor curtains to replace these with. Being extremely tired, I went back to my room and turned on all the lights and found the bed looked like a porn movie had been shot on it a day or two earlier based on its condition. The jacuzzi tubs walls tile had poo smeared on it. The towels had been used and put back in place. Everyone of them were nasty. The brown vinyl ottoman had an oily butt print with a female part outlined. I used my sleeping bag and slept in the only clean place I could find. A small blue armchair. In the morning, I showed photos to the young lady at the front desk who was very apologetic and said to call back when the manager was in. Being on a cross-country road trip, it was three days before I could call. I asked for the manager and was told to call back at 3 pm. I called back and got Alex, who said he was the manager. I told him about my experience and offered to send photos so they could ensure this didn't happen to someone else. However, he became very combative and rude and then put me on hold for 8 minutes. Then, he came back on and said they would need two sperm samples. I said what? he said again that he would need two sperm samples. I was so surprised and applaud I said bye and hung up. I never asked for anything, I only wanted to share these photos with them. The single worst experience I've ever had with a hotel. Booked it through Priceline, who was no help at all. The professalism of this manager named Alex was just crazy. Why would you ask a customer to send sprem samples. This was creepy and disgusting, not to mention the perverted implications. What's sad is comfort suits had been my go too hotel. Not anymore. Wish I could rate this with a quarter star. Nasty room, nasty bed, nasty bathroom, and really nasty manager.

Red stain on pull out bed

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Review Highlights - Comfort Suites

We walked in and checked out the indoor pool and Jacuzzi, because we really wanted to swim.

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TownePlace Suites by Marriott

TownePlace Suites by Marriott

(34 reviews)

$$

We arrived late at night after a long drive down from Santa Fe, the front desk girl was really…read morenice, seemed to be in a cheerful mood, and made check in go by smoothly. We settled into the room just fine, it was spacious and seemed pretty clean. Aside from the window curtains needing a wash, I didn't really see anything that stood out to me as being that dirty. I checked the beds and they were both fine. The pillows could be a bit better, they were pretty flat and didn't offer much support. The "pull out" sofa sucked, it was quite hard and it was confusing trying to figure out how it folded out as it isn't your typical fold out sleeping sofa. You had to take all of the cushions and pillows off then grab two little handle things to flip the top half of the sofa onto the ground to open up the "bed" which is basically just a support box like you would put under a mattress. I also wish they had a slightly bigger trash can in the room, we have booked a suite for two nights with six guests in it and there was only one small can in the kitchenette and one small can in the bathroom. Breakfast was as you'd expect at a hotel. There wasn't a ton of seating so we ended up taking it back to our room.

Came a little expectations. It's Roswell so figured a lot of tourists…read more Mark greeted us at the front counter. Was very friendly. Room is ok. He even called to ensure we were ok afterwards. Great guy. A bit older but decent w a small kitchen. Lamps and furniture were updated. Electrical and plumbing fixtures were older. Bathroom was a bit older but not ancient. Breakfast was ok as well. Waffle machine; juice machine; 2 hot dishes; cereal bar; Not the biggest spread but ok. Facility is ok, staff was great

La Quinta by Wyndham Roswell - Guest room

La Quinta by Wyndham Roswell

(60 reviews)

$$

Oh, where do I even begin with my enchanting stay at the illustrious "La Qui a" (formerly "La…read moreQuinta," but, apparently, keeping all the letters lit is just too much effort). This place redefines the term "hidden gem"--hidden under layers of grime and questionable decision-making. Let's start with the lobby. Nothing says "welcome" quite like stepping over a vagabond rummaging through the trash cans. At least they seemed friendly--probably better customer service than the actual staff. Oh, and the smokers' convention happening directly outside the entrance? Fabulous touch. Nothing gets you in the mood for a relaxing getaway like walking through a nicotine cloud thicker than morning fog. The room! Ah, the room. The atrociously stained carpets are clearly the hotel's crown jewel. It's like an abstract art installation that screams, "Guess what this stain is!" I tried not to look too closely--it's for the best. (See photo) Then there were the pillows. Or should I say pillow halves? Yes, you read that correctly. They've somehow managed to engineer a pillow that is both hilariously small and utterly useless. Perfect for guests who sleep on their elbows, I suppose. The bathroom light deserves its own award. It flickers on with the same unhinged energy as a strobe in a horror movie. Truly an experience--because who doesn't love feeling like they're about to be interrogated in an asylum at 2 a.m.? Not to mention the fly that was dead in the light itself. (See photo) Annnnd, how could I forget the cherry on top of this already magnificent stay? The unexpected live theater production right outside our door, courtesy of displaced neighbors embroiled in a verbal showdown. While my heart truly goes out to those affected by the flooding (their circumstances are tragic and undeserved), I could've done without the front-row seat to a shouting match that rivaled a daytime talk show. But hey, at least the acoustics in this fine establishment allowed us to hear every word with perfect clarity. Truly an immersive In conclusion, if you're looking for a hotel that makes you question every life decision you've ever made, this is the place for you. Five stars--oh wait, sorry, that's probably just the ceiling mold pattern

Never thought a La Quinta could be this bad…read more None of the workers are wearing uniform so you don't know who's who. The ladies in the kitchen are sitting down gossiping and telling stories . The guest room has holes everywhere . Bed and pillows are uncomfortable. Breakfast was the same thing all 3 days we stayed . The waffles mix comes out spongy and the sausage I think they just re heat day after day. The coffee was the only thing decent .

Holiday Inn Roswell - Gym

Holiday Inn Roswell

(61 reviews)

$$

Next of Inn We…read morebooked a one-night stay back in July for our visit in Dec in a "King Deluxe" room for ±$160/night (including taxes and fees) thru Southwest.com (i.e., booking.com) that also came w/ 2k bonus points. The Good: *Super fast and reliable WiFi *DirectTV® w/ an actual guide *Indoor pool and hot tub! *Restaurant (Oasis Bar & Grill) on the first floor. Food was actually not bad, but our expectations were pretty low, given the reviews. *Staff is really friendly *Nice gym with treadmill, bike, and elliptical, as well as some free weights and yoga mats. *Ice machine on all the floors *Keurig® coffee machine in-room (this should be the industry standard fwiw) *Dove® pump hand soap dispenser in the bathroom. While this seems like a small thing, every other hotel still uses those snark bar soaps that are kind gross imo. *AC with an "always on" fan function for white noise. The Meh: *Laundry facilities on-site charge ($1.25/wash $1.25/dry), so bring quarters *Bed was a touch too hard for my liking, but pillows were decent. *Exhaust fan in bathroom but no switch to turn on? Just for looks? ¯\_(ツ)_/¯ The Ugly: *When we arrived, we found that our room hadn't been cleaned/made-up from the previous stay. Evidently, it was some kind of snafu in the system, but the maids were quick to take care of it for us. TLDR: Great place to stay when on the hunt for visitors. Would've been 5-stars, but the hard bed

The night clerk Devon was great! He was very helpful and got us checked in and suggested some…read morethings to do in the area. Once we got into our room is where things started going downhill. The air conditioner barely worked. The refrigerator was plugged in and set to cold but it was not cooling and smelled horrible like rotten food. There was hair that I had to clean out of the shower before we used it. In the morning, my husband and I went to the front desk separately. I went down first with my daughter and inquired about the breakfast. The two girls at the front seemed bothered that I interrupted their morning and didn't offer much information about breakfast other than it was self serve. We had no idea who or where to pay for it. After my husband was done loading our luggage he came in and also approached the same girls at the front desk and was treated just as rudely. They did not want to be bothered or have their conversation interrupted. Again, no info on how or where to pay for breakfast. Most issues could be overlooked, but being treated like we are bothering people by simply being there was not okay.

Comfort Suites - hotels - Updated July 2026

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