So our air conditioner died this weekend, great timing I know, but when is it ever? The air is…read moregoing to go out on the hottest day of the year and the furnace will go out on the coldest ... We didn't really realize until later in the afternoon on Saturday that the air was out. C and C had installed our furnace and we've been happy with that so we decided to give them a call for the air. They were completely booked and told us to call back first thing on Sunday to get an appt that day. They also told us ahead of time the service call would be $200. It would go up to $250 on a Sunday. We said thanks and called Sunday morning right at 8 am when they opened. They already had one person ahead of us that day, and they would give us a call when they were on their way. We mentioned that we had tried to get an appt yesterday but since they were booked we had to wait until Sunday, and they honored the $200 rate for Saturday. In the meantime, I got a couple text messages from them introducing our technician, along with a photo of the tech so we would know who to expect when he got here, which I thought was great and really appreciated, especially if I was home by myself that day. I haven't had any other company do that so far and I really like the idea. The tech was efficient, clean, and wore a mask I'm the house. He diagnosed us with needing a new capacitor, replaced it, and was on his way. Everything took about 30 mins and our house is nice and cool again. Good experience with them and I would recommend

Don't waste your time. Customer services is not friendly. I did not expect it all until I see…read morereview. Just terrible making you feel out place. Asking you but more like forcing asking yes or no if you want services. There a lot great company out there. Just google and other site did not showed how this company gone down with customer service. Beware of Dayna or Hanna she was not so friendly at all. It's like she sound like she having bad day everyday.

Had them out through the utility service plan for a maintaince furnace check. Very well pleased and…read morevery thorough. Will use them again for my ac in a month or so.

I am with a protection plan through DTE My furnace broke down and needs attention so they were…read morereferred to me told me over and over again the service is under our warranty They guy Dominic came in didn't want to come in but came in got upset with me because I didn't know the name of my furnace nor did I know exactly what was wrong with my furnace isn't that his job? He insulted me not once but twice during his visit. I had to leave I know I could my son is over 18 and could answer any questions he may have when I left; he walked out I still don't have heat the Dominic guy was insulting cruel. Telling me my services would not be covered and I am wasting his time he does not have the part he has to order and then left. I reported them three times to DTE because I am not happy. Do they have customer respect no and ladies if your a widow and have no idea what is going on with your heating and cooling don't let them insult you its okay tell them to get out find another company.

Excellent customer service, great timing and overall good business a/c back working !read more

This is not to be confused with Comfort ZONE, which is also in Royal Oak - this is Comfort ZONES…read moreHeating & Air Conditioning. I made a Yelp page for them since the other business already has an established Yelp page. Last Tuesday, I noticed my hot water heater making odd noises, after I took a bath that night. I went to look and sure enough, there was about a half-inch of water on the floor. Last year I experienced a massive house flood, so I definitely didn't want that to happen again. I have an Appliance Plan with Consumers Energy so I called them, and they outsourced it to Comfort Zone. Comfort Zone showed up at my house the next morning, diagnosed the problem (water landing on top of the flame, apparently), and were able to install a new water heater the same day, which was great. The cost was $1470, which sounds like a lot but Lowe's was quoting me $1650+ that same day, too. The reason for the three stars is that they aren't great at answering the phone. The next day after the water heater installation, one of my sinks was operating at about 60-70% of its former water stream, so they said they'd send someone down to look at it (this was Thursday). By 4-5pm Thursday I hadn't heard back from them and no one had shown up, I left them a voicemail to say Friday would be fine. I called again Friday morning and got voicemail again; I said that 3:30pm would be the latest I could have someone over on Friday. Sure enough, at like 3:25pm one of the techs, Cory, did show up, and was able to fix the problem ... but there was no communication from either him or Denise, the receptionist (and possibly owner?), about this. That being said, I'd still use them again because they were able to quickly diagnose the problem + install a new water heater on the same day, so I didn't have to stay somewhere else overnight, since I had to turn off the water to my entire house.

My furnace quit the night the temps dropped to -1. Warren told me someone would be out the next…read moreday. I won't go into all the details, but the first attempt to repair the furnace did not succeed. Kirby came back the following day. He made certain my furnace was working and I was happy before he left.

My furnace stopped running and I put in request through Yelp. Warren responded within few minutes…read moreand walked me through troubleshooting the furnace without any charge!! My furnace is running completely fine and he saved me the headache and money! Really appreciated the quick and good service :) Definitely will be bringing all my business to them!

I requested a free quote from this company. While the quote is free, there is a service fee…read more Perhaps the techs work on commission? Either way, communication could've been more clear and kind. We're all trying to get by. Further they only have one review from two years ago, so this conversation coupled with the review tells me a lot of what I need to know about the business.

Call anytime 365/24/7! most reliable company to get the job done anywhere in the state of Michigan…read more Licensed & Insured Contractor Brian and Paul are the best !

A few years ago we (my wife and I) had D&A Mechanical install an air conditioner and a furnace. He…read moredid such a good job that the permit inspector told us that it was rare to see such quality work. D&A went the extra mile at a reasonable price. We were very pleased. We then needed a hot water tank this year so we called D&A again. Damian (our installer) was prompt, friendly and again gave us a very reasonable quote. He installed the heater and again the permit inspector told us that he did excellent work, and that in most cases corrections have to be made and he has to come out a second time. We could tell that Damian took pride in his work. We strongly recommend D&A Mechanical.

From the owner: We have integrity, passion, commitment, reliable and great workmanship with great quality. Finding…read morejoy in connecting with others, any job worth doing is worth doing well.

This was the 2nd time I hired them for a required Madison Heights rental furnace inspection…read more Garrett Cross came out. He was on time, called when on his way. He was very professional and thorough, answered my questions too. Price was good, would use them again.

I'm very happy with the equipment they installed, that is 5-stars all the way. It works very well,…read moreis ridiculously quiet, and the install is beautiful; a work of art, just check out the photo. Edit: We just had them back out to install a new ductless mini-split system to cool our home and their work was, yet again, top notch! They were prompt in coming in and providing an estimate, helped match us with an electrician to get power to the unit, provided us consultation to help ensure we got a unit that would suit our needs today and tomorrow without overpaying, and then did another beautiful install. For both heating and cooling they are prompt, courteous, and I've never seen cleaner work. They are neither the cheapest nor the most expensive estimates we received, but they are the absolute best value for the money you're going to spend.

Top notch! We needed a new system: furnace, a/c, air filter system, and humidifier. Charter was…read morereasonably priced. They came out fast for both the quote and the installation. They cleaned up after themselves. They respected our home. The owner even went the extra mile to make sure to get me the air filter I needed. Highly recommend.

They do good work and are fair. Definitely will call them again. The service tech correctly…read morediagnosed the issue and the job was done correctly the first time.