This business nearly BURNED OUR HOUSE DOWN. We purchased our home in Oct 2019. Our upstairs…read morefurnace began making noise and vibrating. We had a home warranty company come out, and they couldn't determine the issue. Well, a few weeks later our fire alarms went off since there was smoke billowing out of our 1 years olds bedroom. The wiring had apparently begun smoldering. We called out the fire department, and fortunately, the whole home didn't burn down, and our boy didn't suffer smoke inhalation. A minute or two later could have been a tragedy. I have just now looked at our old AC records provided by the Seller. I wanted to see the specs on the system that was installed. The plenum has completely failed and now we have to replace it. What I also found was that this company INSTALLED THE OLD FAN AND BLOWER MOTOR TO REPAIR OUR ATTIC FURNACE. To be clear, the basement unit failed, and they took the used parts (of a 20 year old unit) and installed them into our attic furnace!!!! NEVER hire this incompetent company. I am thinking I just might sue them for negligence. The newly installed unit was shoddy, and the repairs were negligent.

The absolute best. The service was very professional, and he went over and beyond the call of duty,…read moreand the price was extremely reasonable.

We scheduled an initial appointment as their service agreement was recommended by a neighbor. Tracy…read more(Trace) came out and spent hours checking and cleaning our 3 systems. We had a 23 year old system and asked if we should replace it. After running the diagnostics and finding no issues he said no need to replace it while its working well.

Thank you for saving my husband and I and our little dog! If it wasn't for you we wouldn't be here…read moredue to the pipe damage and carbon dioxide! We appreciate you and your service! You guys are the best! Thank you Steve in particular for finding the pipe that was broken and everyone else that helped fix it! Thank you so much Ann and Robi Dunn. (M&M house)

Absolutely AMAZING experience!!!! I was left with few options when my a/c decided to stop working…read morein the middle of the night in August, in Atlanta, and my previous a/c vendor was unavailable due to the COVID-19 pandemic. Being a pet mom I always worry about my little fur babies, and seeing them panting and looking for relief from the heat only added to my stress! I was first pleasantly surprised to see that this company opened as early as 7 AM! I then read the reviews, as most of us that use this site do! I said a prayer and went ahead and gave Porter HVAC a call, and boy was it a blessing that I did! Mr. Porter answered the early 7AM call and was extremely professional and polite. He told me that because of my location which is in metro Atlanta, he could stop by my house within a couple of hours. That immediately brought a smile to my face! Then something happened that I didn't think was possible anymore........he did exactly what he said that he would do, he was in my driveway within 2 hours! Not only did he show up like he said that he would, he was wearing a face mask for safety during this pandemic. Within less than two minutes of me showing him my set up, he was able to diagnose the issue. He was very courteous and even broke the news to me slowly that my unit would need to be replaced sooner than later..... *inserts crying face.* To be fair, the unit was almost 30 years old! I was really put at ease when I saw that Mr. Porter wasn't pushy about trying to make me buy an a/c unit and in fact, he gave me an option that would cool me down for the time being. My pups and I were once again in the a/c and there was no question in my mind as to whether or not I would let Mr. Porter come back out to replace the unit. When Mr. Porter came back out to replace the unit, he once again showed up when he said that he would. Mr. Porter also provided updates during the repair, he stayed within the timeframe that he gave me when we scheduled the repair, the removal and installation of the inside and outside units was great, and he cleaned up after the work was completed. A+ all around! I highly recommend!

Has shown up every time, consulted and come through with repairs. Fair, fast, honest and therefor…read morea gem in any business. So glad to know him and have recommended to al my friends.

My AC suddenly went out, and I searched around for someone to fix it the day of. However, everyone…read moreI contacted wanted to come the next day. Ryan reached out to me and made his services available the sameday. The service was very professional and fast, my technician was friendly and very knowledgeable. The AC was blowing snowballs in no time. I definitely recommend it!

Outstanding professional and timely service ON A SATURDAY! Mr. Bailey was so knowledgeable and…read morekind. He took the time to explain every step. I highly recommend this company for any of your HVAC needs.

Great experience with JB Heating-Air & Refrigeration! John was professional, friendly, and thorough…read moreduring the HVAC cleaning and maintenance service. Excellent customer service, and I highly recommend them!

I am very happy with the new HVAC system from Ferguson Heating and Air. The salesman, Chuck, has…read moremany years of experience installing HVAC systems himself. He was great about explaining all of the options and giving me enough information to do a cost benefit analysis on various systems. He went over the payback period on different sizes of systems, heat pump vs. traditional heating and air systems, and whether to replace the upstairs unit at the same time as the downstairs unit. He answered all of my questions and did not try to up-sell me. He told me everything I needed to know to make an informed decision. Thank you!

I recently set up a yearly maintenance contract with Ferguson Heating and Air. The service tech was…read moreon time and efficient. In my case, they didn't have a filter for the size required for my HVAC system, but agreed to order it (no extra charge).

Service was rendered at my home. The worker left without notifying anyone and left our garage door…read moreopen. The rating was given because the situation was unprofessional. The woman sent a message in response to the rating. She then went back and forth arguing with my mom about the rating we gave her son. This was very unprofessional. Her name is Miranda.

I am a First Home Buyer who closed on my home in GA the 1st week of October 2024. One of the things…read morecaught during my home inspection was that the furnace was not working, and the fire did not stay lit. My realtor and I brought this to the sellers attention, and required this be one of the items fixed in the home. My seller utilized Accurate Heating & Air, LLC to come out and fix this problem. They claimed it was fixed, and provided the invoice they paid to this company, and claimed the fire stayed lit for 23 minutes to confirm repairs. This was in July of 2024. Finally getting to closing in October 2024, I had not moved into the home, and no one was staying in the home. I started getting things moved in the end of November, and turned on the Heat, and to my shock it was not working. GA has been in temperatures of 30 Degrees, and it has been very cold, and this was unexpected. I remembered that this was a problem that was supposed to be fixed by this company, and so I reached out to the company to explain my grievance. Brian, who is the owner, I could not get a hold off and ended up speaking to his wife Meredith. After explaining the situation, and that no one had touched the furnace or even been in the home till end of November, she automatically claimed it was not her companies fault that the heat is not working, and that it was fixed in July. I advised I dont see how if this was fixed and no one has been in the home since, why all of a sudden the heat is no longer working. She stated they can come and take a look and see what the problem is and get me a quote, which I advised this is something I shouldnt be liable for and should be passed on to the seller as this was claimed to be fixed. I contacted the sellers agent and explained the situation, and she stated she would work with Brian on this. The company finally came out on Monday, 12/2 to look at the issue. Meredith stated initially that her husband Brian would come out and handle this, but it was a different technician, Austin, who came out. I am not sure how long he was there, but I never got a call or response from any party that day as to what the problem was. Fastforward to 12/4 & 12/5, I reach out to Meredith on understanding what the problem was and received an invoice for service of $88.40. I believed this was the amount due for the work as stated in the invoice, and reached out to confirm when they could come out to do it. Meredith then states this was just an invoice for them to come out to look at the unit, and the estimate was going to be around $400. I decided not to continue with this company, as I couldnt trust the work was going to get done right, and so I advised she didnt need to complete the estimate and send. She then states that I still have to pay the Invoice as they came out to look at the unit. I told her that was very wrong, as this should have been a courtesy from them who originally did the work and claimed the heater was working when in fact it was not. She then threatened to go to the courts to put a lien on my home if I dont pay by 5pm that day. NO WORK HAD BEEN DONE & I was left with still a broken heater. I would advise all parties to stay clear of Meredith and Brian, and this company as they have terrible customer service, and dont care about the client at all, just the money!

I, unfortunately, needed a new heating unit for my little manufactured home. They came out fast at…read morea convenient time to check out my old unit. They had a new unit sourced quickly. Nikos was in constant contact. The install was done by professionals who answered all my questions. I highly recommend.

Phenomenal customer service! Mikos responded to my service request on a Wednesday evening (after…read more8p) and fixed my A/C the very next day. He identified and fixed the issues quickly while explaining the impact the damaged parts had on the system. Great quality and great experience!