My only experience with ADT made me never able to use ADT. Today, 3/12/2026 at approximately 6:30…read morePM I was driving on Rt 17 Eastbound in Orange County, NY, about 1 mile from the Fletcher Street exit. Saw an ADT van camping in the left lane, not passing anyone, not moving over. So I go to pass on the right, PITS, but no surprise, plenty of people are clueless. This mental midget driving a billboard on wheels thinks it's in his best interest to speed up, then although my turn indicator was on, he though it prudent to drive on the left shoulder and median to not let faster traffic over. Silly, I have front, rear, and side dashcams. This genius in van 298054, plate NYS 64987 MD, then doubled down, he just had to give me the finger when I finally got around him. Physical description is fat male, long hair and beard, looks like he smells. Small pudgy hands. Initially a stupid smirk. I can post the footage and photos of the entire incident, and will if no reply to this or a phone call that will be placed tomorrow. Ironic how a van can be lettered "Brilliantly safe" when this face of the company is neither safe, nor brilliant. This still is just the beginning, I know that this menace works out of Elmford as he was driving a billboard on wheels. Guess it slipped his mind.

Worst customer service. Husband called on 12/29/25 to cancel landline monitoring service, because…read morewe NO LONGER HAD A LANDLINE. Agent said she's send info on other services---which she never did---and Husband said he'd have to talk to me about other services. But landline service needed to be canceled. They never canceled our service and kept taking money out of our bank account. Said we never canceled. It was impossible for them to actually provide service without our having a landline. I finally called on early March and kept saying CANCEL to several people before they agreed to cancel. They refused to give back any of the money. Instead, the cancelation took a month to go into effect, and even though service is paid a month in advance, they kept taking money out until shortly before the cancelation went live. No refunds. Absolutely a greedy, shady company that will NEVER admit a mistake or do the right thing.​

I highly recommend Alarm Specialists. After having a problem caused by outside parties, my alarm…read morewas no longer functional. Alarm Specialists immediately sent a technician to my house to diagnose the problem, ordered the necessary supplies and promptly replaced the necessary wires and key pads. Eamonn and Chris were incredibly efficient in the work and very informative in explaining the process ever step of the way. Thank you!

Gary and his team at Alarm Specialists are truly the BEST!!! This review is long overdue- we have…read morebeen using them for over 15 years- and truly appreciate the way they go above and beyond to help our family- even at 11:30pm! They have installed a camera system for us in addition to an alarm system/monitoring and we are very appreciative of their knowledge, reliability, reasonable pricing and incredible customer service! HIGHLY RECOMMEND!

I purchased a fairly sophisticated alarm system from Mitchell over two years ago. I initially…read morereached out to him because I wanted more than the "2 doors and 1 motion detector" intro package offered by the national chains. Mitchell came to my home and we spent hours designing a system including not only all of the typical stuff such as door and window sensors and motion detectors, but also glass break monitors and water alarms for the laundry room and sump pump areas. Mitchell did not "sell" any of this stuff to me. I asked for it and we designed an excellent system together. The reason that I am writing the review today is because this is the first time that I have spoken to Mitchell in over two years. I received an alert on my control pad that a battery was low and I didn't know which device needed the new battery. I called Mitchell on his cell phone. He picked up on the second ring. I had the battery in a drawer and he identified the device and walked me through the battery change over the phone. This tells you a couple of things: 1. The equipment that Mitchell sold to me over 2 years ago works without issue. I literally have had not spoken to him in over 2 years because I have NEVER had a problem. My big problem today was that I needed a new battery. I'm OK with that. 2. Mitchell answers his phone. He is extremely responsive and knowledgeable. Mitchell is a good guy. He knows what he is doing and he sells good stuff. I recommend him without hesitation.

I had a security camera system installed by Michell over 10 years ago and I recently started having…read moreissues with the recording and playback. He suggested we troubleshoot over the phone before sending a technician to my house. Since the equipment is old, he had to send a technician after all. While I was waiting for the technician to arrive, I fiddled with the settings and ended up resolving the issue on my own. What really stood out to me was the honesty--both Mitchell and the technician could have easily said I needed new equipment or upgrade or unnecessary work, but instead they were supportive and completely upfront. Very fair, trustworthy, and refreshing to deal with a company that operates with integrity. Highly recommend for your security needs!

Same complaints as everyone else. I had an ADT alarm system installed in my new house. The cost was…read moreto be amortized over the course of a 3 year contract after which I would only be charged for station monitoring. Fair enough. After paying $80/mo for three years I was expecting a way lower monthly. I was paying $29 at my last home and was expecting something similar. After waiting on hold for the better part of 1/2 hour I was informed that my new monthly would be a whopping $10 less or more than double what I'd been paying. When I informed the agent that the person who sold me the system said my monthly would go WAY down after the contract period her answer was that the salespeople often lie in order to get the business. Really? Now let's talk about the service itself. Unless my alarm is blaring for a minute or two they don't call. My remote keypad stopped working and technical support spent over an hour on the phone and couldn't fix the issue. YouTube did. Same with one of my door sensors and glass break detector. In the end I've decided to hire another company. Short term it will cost me more but I don't care. Would rather give them the money than feed into crappy ADT overpriced service. You should do the same.

I ordered a security system which was supposed to cost $99 installation fee which turned out to be…read morean extra $528. To finance with them with the ADT credit card company they use Synchrony company which does not charge a fee but ADT charges $29 for requesting it. ADT billing makes no sense, they give you a lower rate one month and when you pay your old amount in error they give you a credit. Then the following month's bill was billed at the old rate and took the credit back. There is no reasoning with them. They put a supervisor on the phone who was super nice and apologetic and said all the right things and promised to rectify the situation and guess what, it never happened. Do your research, they overcharge on everything. IF YOU DO NOT WANT ANY AGGRAVATION STAY AWAY FROM ADT!

Five stars. We've been using Bob's for about 15 years. Their service is superb…read more They even figure out where false alarms come from, quickly and simply over the phone.

Bob's security gives excellent service. Always quick to respond and come out to fix a problem. I…read moreworked with Rob recently who was easy to deal with and quick to get the job done! Would highly recommend.