I called on a Sunday and was offered a next-day appointment. I actually was surprised that I got…read morethrough. I chose this company because it seemed like the only one that was previously reviewed on yelp. The owner, Jim Rabbit came out with one assistant (a really old guy). The guys were on-time and got right to work. All in all they completed the job quickly and were nice. A few cons: They used my extension cord to run their drills and equipment. Not a big deal, but I thought they would rather use their own stuff. And they didn't roll it up when done. They had to use my hose to run water down the drain in the garage. Water got everywhere, which was expected, but they didn't move stuff that was in the line of fire. Nothing that important, but I would have preferred them to clear the workspace first. And I would have hoped that they would have at least swept out the puddles after the work was complete. The guy asked me for a plunger. Really? You're the freaking plumber and you don't have one?

Not a thrilling topic, I know, but these guys are important nonetheless! My sewer backed up into…read morethe basement a couple of weeks ago and we had these guys come snake it out for us. My initial call to them was casually answered by a woman who took my information and told me the plumbers would be by the next morning around 10. These guys were on time and worked fast. The entire process was done in under an hour. They're also nice people, which doesn't hurt when you're dealing with a frustrating thing like a backed-up sewer... I would certainly recommend them to anyone in south city who's looking for plumbing maintenance.

Prompt service. They go above and beyond to make sure things are back in order and running smoothly.read more

Chris was fantastic! He was courteous and explained everything to us! He laid out all options and…read moregave us confidence in each solution!

No call no show for scheduled appointment…read more Whereas I understand things do not always go as planned; with businesses like this a simple "heads-up" phone call or email should be standard. When a client has allotted time for service and no one shows up or has the courtesy to call it tells you everything you need to know about the product & business overall. Unprofessional, unreliable.

Pricing was very expensive. The worker that showed up was rude and condescending. He talked to me…read moreand my daughter like we were a huge inconvenience to him. He came back to fix a gas leaked he did the previous day and change the hookup on washer and dryer. He put hot on cold and cold on hot. He thought I was crazy and said they were correct, until I pointed out the H and the C on the back of the washer. I wanted him to look at other things and he got real defensive and said he wasn't paid to do those things. I said, well can you look at them? I've never been treated so badly. I had to tell him to leave and not come back.Horrible company. will not use again or recommend. Unfortunately, it did not get his name.

I called for an appointment but the earliest was April 1st. I told the lady I spoke with if you…read morehave a cancellation please call I live in same area. Today I got a call about noon he had a 3:00 cancellation he came promptly I had two drains to look at. One in kitchen and one outside was a pool of water after Sundays storm. It was to close for comfort with all the rain expected this week and in April. Eric was so nice he worked a long time and even had to go out for a part. I was talking to my friend she heard him say I'm going to go write up the bill. She said I hope you can afford it. He even gave me a senior discount I didn't have to ask. He worked for 3 hours my bill was under $250.00. I put him in my contacts I'm so happy to actually have a plumber now to call. The YELP REVIEWS were all excellent now I see why. This company rates 5 stars even his mom that called me as soon as she got that cancellation. S Harrison

Great service, polite, friendly and professional. Eric took his time to make sure everything was…read moreperfect and doubled checked everything for a perfect job . I felt I got full value and a quality repair.

As of today, 8 days and counting, I never got an estimate after the owner's son came to my house on…read more5/28/25, to look at the job for replacing a 26 year old, 40 gal. gas water heater with same. Called the office twice about this. Still don't have it. Poor response, poor customer service.

Always reliable and professional. I will never use another company if possible. I needed help on…read morea Saturday ad the day of my daughter's wedding. Problem was fixed in no time at all.

We have used Sure Fix Plumbing several times for (home) plumbing repairs. They're responsive and do…read morea great job, and the prices were better than the larger, VC-owned, non-local companies you'll find at the top of google results. You know what really grinds my gears? When you call for a home maintenance/service call (plumbing, electric, AC, heat, etc) and a company tells you it's $199 for a trip charge and they'll only give you an actual quote once they get there and see what needs to be done. It's usually a request for something they do multiple times a day - they could easily give you the number beforehand, but no - they want to have you on the hook for the trip charge and then try to rip you off on overpriced quotes and if you decline, you had to pay the trip charge. THIS COMPANY DOESN'T DO THAT! Please support locally owned businesses like this one.

I asked for a repair, my time is valuable, and I needed to assist my ELDERLY mother with getting A…read morerepairman into her house. I was provided a one hour window, which the gentleman showed up in the earliest part of that same hour. I thought I was dealing with a larger problem, I told the Plumber this as he walked in. He used another (less costly) technique to repair, now once again Mother has hot water to her bathroom vanity. No hassle, no nonsense, Prompt, and reasonably priced .

Had a leak around both water handles and faucet in my tub, as well as shower diverter that was on…read morethe fritz. They were able to fit me in the next day. The plumber was on time and professional. He was able to fix the problem efficiently and did not upsell us on any unnecessary work. I feel great about quality union plumber workmanship and supporting a local small business.

Very friendly and extremely professional. i needed our hall bathroom remodeled before the holidays…read moreand they were able to work overtime to get my remodel completed in one weekend. Highly recommend!

My home warranty company sent this company to our home to unstop toilet and fix so drain of the…read morekitchen & bathroom sink. Sean was the technician that came out. He flat out lied and said everything was running smooth. 10 minutes after he finished up or claim to be out son used the restroom and said it was still in the same condition it was before the plumber came. I instantly reached out to the company, the technician as well as the home warranty co. Noone has returned. Not to mention i paid a $100 service call fee. Save yourself the aggravation and money. Go to the larger companies that have a good customer service rating.. save yourself the aggrevation, time and money. Please do your due diligence and do your research Unfortunately, we didn't..now were out of $100..v Good luck

They only communicate by text, it's not my preference on making appointments like this but it could…read morebe someone's. They schedule appointments according to the area so they could never tell me specific days they were available. Had to ultimately cancel due to them not being able to tell me when they can be available.