I dropped my truck off Thursday at 12:30 PM and was told that if it wasn't looked at that day, it would be inspected the following morning and I would receive a call with an update. I did not receive any communication until Saturday at 9:45 AM, when I was informed that the inspection had been completed. During that call, the acting manager explained that the truck had actually been finished at 3:00 PM on Friday, but no one contacted me before closing. This lack of communication was extremely disappointing and unprofessional. Additionally, when I dropped off the vehicle on Thursday, I overheard the manager openly belittling an employee in front of customers regarding how something was written down. Addressing performance issues publicly in front of customers reflects poorly on the business and creates an uncomfortable environment. Overall, I am very unhappy with the level of professionalism and communication I experienced. read more

First time customer, fast, friendly competitively priced. I'll be going back Mike Minelli read more

Needed new tires for my trip. Got me in and took care of me quickly. Made appointment online. Very convenient. Will go back.

What commercial tire give Kennewick Washington and I had them do an alignment on my truck and they wanted to replace all the bushings tie rod ends wheel bearings and wanted to charge me $900 for the parts I found the parts online for $350 did they wanted to charge me $1,000 for labor which would work out to $153 an hour I think that prices is a little ridiculous you talk about price gouging I will never have them touch my truck again because they want to replace parts that don't need to be replaced and charge an outlandish price on parts and labor and you can even see for yourself what they were going to charge me read more

Commercial Tire - This was the estimate that was done on my truck - Tires Near Me - Kennewick, Washington

I went there for a full synthetic oil change for my diesel pick up truck. It ended up being a little over a $190.00 when I was told it was going to be close to $150.00. Then they give me a check list of things they looked at and one was my windshield washer fluid level. It was checked as good but it was almost empty. I think for an oil change costing this much, they could've filled the washer fluid reservoir. I'll stick with other oil change businesses that do more for their customers. read more

It was time to look for tires for both vehicles. First stop, Discount Tire. No employee acknowledged me in the show room. Well, that was an easy choice. Next on to Les Schwab. Polite, but you pay for the extras. So last stop of the day was Commercial Tire on Clearwater. I talked to Sarah, who listened to what I was looking for on both vehicles. Yes, in the long run I paid a little more than the other guys but the customer service was outstanding. 8 tires and four new rims later, I will not elsewhere in the future. read more

Commercial Tire - Tires Near Me - Kennewick, Washington

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**First Time Customers**My boyfriend had a nail in the tire and took it to commercial tire. Everywhere else was sooo expensive but what they did for us this holiday season was above and beyond customer care. It's the Friday before Christmas (Christmas is Monday) we called and told them our situation. He personally arranged to have a tire delivered the next day (this I know was not protocol) considering other places they couldn't get one until Wednesday at the earliest. Not only did they save the day but they did NOT try to sell us more than what we came in for!!!! Which is a major win! They don't try to bait and hook you. Our appointment was at 11am (they squeezed us in on a SATURDAY) we were out by 11:30. So fast and friendly service. Everyone was so understanding without us having to say much. AMAZING. We deserve more people like those working at commercial tire. They really care and know their stuff! read more

Take way to long for checking air pressure in tire plus adding . 1hr wait ?? Was in a hurry thought this place would be convenient for a quick check. Man was I wrong. And I don't complain a lot about shit like this. read more

I have done business at this location in Kennewick and the location in Pasco off oregon Ave. The location in Kennewick is Horrible. I own 2 businesses locally and the service in Kennewick is slim to none. The manager seems to be stressed all the time. Not sure if he does not get support from Corperate or if he is just burned out. Then the techs are hit and miss. Copertate needs to get these guys retrained or have a higher up come work at this location to get these guys in the correct head space. I have done business with these guys for the last time. Thank you Jason read more

Stopped in just to have our tire pressure checked on our RV before a big road trip. So, we were not spending any money.....but they treated us so well! Not only did they hustle out and quickly check everything for us so we could get on the road......they also gave us an emergency blanket and a tape measure key chain! Very nice people and we will likely do business in the future. read more

Commercial tire goes out of their way to be convenient and provide same-day service. They are timely and helpful.

I am moving to the area in the near future and was in town looking at real estate, when I noticed a cut in the sidewall of my tire. Not being from the area I don't have a "go to" list of trusted vendors, so I took a chance and went to Commercial Tires. I was greeted by a personable and efficient woman named Sarah, who got my tire fixed in no time flat!:) Commercial Tires earned a new customer! read more

I love this place. They took my husband back and showed him exactly what was wrong. They are great if you have little ones. As a woman, it can be hard to know who to trust with your car, that won't charge you an arm and a leg for things your car doesn't need. Every employee here was friendly And took me through every step. I highly recommend them. read more

After purchasing new tires, vehicle's TPMS alarmed ... took vehicle back twice, and was told the battery might be dead or that a TPMS sensor might be going bad. The fact that sensor(s) were not alarming before tire purchase/installation was never addressed ... corporate unresponsive, and local manager never talked with me personally. With so many options for tires/auto repair, why bother with "scheisters" read more

Exemplary, kind, professional service. I was fortunate enough to get a flat right outside of Commercial Tire Center and the staff helped take care of me. I really appreciate the above and beyond service. read more