PROMPT service both on the phone and in person. Knowledgeable and courteous staff. We were done in half the time expected! A PLUS!

Waited almost 4 hours for AAA to come change our tire on the freeway. We were in an RV. They didn't know what kind of jack was needed and just left us there and told us to call Les Schwab. A quick phone call and 20 min later, Alex from Les Schwab comes with a brand new tire. Replaced the tire and checks all the other tires on the freeway and gets us back on the road. He was so fast and knowledgeable. Had everything we needed. Turns out the flat was the only tire we didn't buy from Les Schwab!!! I highly recommend Lew Schwab. read more

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Picked up a screw on the highway while traveling across the country, we called another place and told an hour late, stopped by here and they helped us immediately. Everyone was so nice and so helpful and got us in and out the door in under an hour. So thankful for the ease in what could have otherwise been a stressful situation. If we lived around, this would be our local shop. Thank you!! read more

They miss marked the make and model of my rig on the paper work and rotated tires and wheels . The wheel come caps for rims were placed on the cement face down Un real! I paid 4000.00for those vintage rims and they put wheel weights on the perfect wheelie on the out side. Omg read more

Les Schwab Tire Center - Tires Near Me - Kennewick, Washington

12 years ago I bought tires for my jeep. They looked up the size that would fit on the rims I bought from them. After I got home and turn3d sharp to get into my driveway I noticed the driver front tire was rubbing on my inner fender, wearing a hole in it. I brought it back and showed the manager and we decided it wasn't going to cause anymore damage and he said he would give me a deep discount on my next set of tires. Fast forward to today when I go to get new tires the manager (a different one) was saying that was 12 years ago. Don't see what difference time makes, they sold me tires that damaged my vehicle told me they would make it right and now trying to weasel their way out of it. Tires were supposed to last for 65000 miles but only lasted for 42000. Final outcome is he knocked off about $100, just like getting them on sale. Had to actually get into an argument in the lobby with the manager just to have him do the right thing and honor their word. Manager I had to deal with is Brandon from the Kennewick Washington location. Me, my mother, brother, daughters and sons will no longer do business there. A loss of 7 customers because of greed and not doing the right thing! read more

Fantastic experience! Had an urgent need for tires arise at 4:30 on a Friday. Went straight to Les Schwab anticipating to be turned away. When I arrived they had a full building and were closing at 6:00. The manager was at the front counter. I explained the situation and he assured me there would be no issue. New tires and out the door in an hour. Thank you so much for saving the day and for that matter a weekend filled with kids sports travel! We appreciate you all! read more

I've been using with Les Schwab for many many years, recently moved and had to find a new Les Schwab. These guys were as great as the last guys. They've got my business. read more

I went in for my 4th set of tires from Les Schwab in the last 11 years. Everything went as expected. they took my 1190 dollars and set me on my way. I got home to notice I was missing a lug nut. went back the next day and was told I needed a new stud. No one told me that when I paid the bill! I was then told they had to order one which I thought was strange for a tire shop. I'm pretty sure it a standard 1/2"x20. Anyway I'm back today for the 3rd time and not happy at all this time read more

Took my truck in for alignment they told me I needed ball joints wanted $1000 got a second opinion and they were fine. When I picked up my truck there was fresh oil all over my armrest and seat. Every single Les Schwab in Tri Cities is horrible will never go back. $1000 for nothing? read more

Les Schwab Tire Center - Tires Near Me - Kennewick, Washington

Would be zero but it won't allow me had the worst experience at Les Schwab this weekend trying to get our tires rotated Sat for over 45 minutes watching them screw around doing nothing finally they got to our truck they spent an entire seven minutes on the truck . we get down the road the tire sensors are going off there's not enough air in the tires !, they never put any air in the tires ! We had to air up the tires at home !! that's what kind of customer service Les Schwab is dealing out these days I'd steer clear. Go anywhere else. read more

Had a battery replaced, when I called they said it would take 2 hrs and labor was around $100 an HR. I scheduled them at 9:00 am. They showed up at 8:15am. It took less than an hour to change it out, and they still charged me for 2 hrs. I was like 4 blocks from the store. Maybe 3 min drive. When I called about it. The manager tried giving me a BS excuse of. Well I told you it was a two hr charge, and I had to waste time and gas to go out there. (Wtf) If it's a waste of time then retire your service truck, and be in store only. He would only refund half of the overcharged hour of labor. My family has gone through Les Schwab for over 45 yrs, and we have never been treated like this. I will never let this location touch my vehicles ever again. If I decide to shop here again I'll make the drive to Walla Walla where they don't rip people off. read more

I won't give any stars for Les Schwab I brought my car in to get the breaks replaced when I went to Costco to get my tires rotated they informed me my right rear tire only had two lug nuts holding my tire on and my emergency break was not connected when I took my car back to Les Schwab they turned me away the first day until I contacted corporate once corporate contacted the manager he called to have us bring the car in they acknowledged it was there mistake and fixed the issue but would not offer any sort of compensation for my time or the fact that I almost lost my tire and could have seriously been injured or my child or another driver I needed to tell this story somehow so this is my avenue I would not ever go to Les Schwab again read more

I do not have trust in LesSchwab any longer. I have had my winter change over done at theKennewick store for the last 4 years. The first year. I was told that my front ball joint needed to be done..for 800. I checked them and they were solid and in great condition. The next year i was told my rear breaks were at 2mm and needed changed. Schwabs wanted to charge 650 for this So i ordered new rear rotars and pads. I start to do the rear pads and the lowest was at 4mm. Plenty of life left. I did them anyway. In November of 21 i was told the rear breaks were at 3mm. I figured i would do then this spring. Today i had my summer tires placed and was told my front end was tight and the rear breaks were now at 5mm.. i asked the tech how the rear brakes could have gained 2mm.... imagine this he could not tell me. Im just so tired of the games they play to try and get you for BS services that do not need doing. I will not be going back here and would strongly caution anyone from doing any service that are recommended at this location. read more

They had my tires in stock which was great, but while changing my back left tire they broke TPMS sensor and then insisted I had to pay for the replacement, even though I was already paying almost $800 for tires, I have gotten several sets of tires from them but will never return even if I do have to wait a couple of days for their competitors to get the tires in, the costumer service will be better read more

We love this location! We have been coming here for years and get exceptional service every single time! All the guys here are so knowledgeable! Jeff is such a huge asset there! Anytime I have had a tire issue it's been taken care of promptly! read more

Tried to return an ac refridgerent and kept getting interrupted by the owner saying " I need a receipt " even though its winter and obviously I don't have any use for it. I wish Yelp had a middle finger read more

And I love this Les Schwab AGAIN. Brought in my old classic car that pulls to the side when braking. They put it up in the air, the guy let me look it over with him, diagnosed the likely problem (some old hoses probably bulging)- I told him I could order the special parts myself and fix it myself, and I was done. No bill, no cost, nothing. I drove away for free, with problem diagnosed. I am totally buying all my tires from Les Schwab forever, every time. read more

Great job fixing a flat when I was on a road trip. Ready to help as I pull into the parking lot.

The first problem I have with this place is its access. Bad enough that it's on Clearwater and it's almost impossible to turn left into the lot, and even harder to get out. As if that wasn't enough, half the time someone parks in a way that half blocks the parking lot. Last Thursday, I watched a guy do it. He was wearing a Les Schwab uniform. Second problem...every time I've had anything done here, it's wrong. I had the wrong tires mounted once...I'm sure it was just coincidence that they were more expensive than the ones I wanted. I had an alignment done, and the truck pulled worse when I left than it did when I came in. I'm not the only one either. Most of the people I work with have sworn off this store. Thursday morning, I took in a flat from a work truck to get fixed. They never called to say when it was done. We called them Friday at noon to find out. When we showed up to pick it up, we had to go through three people to find it. And they charged us $14 to fix it. Every other Schwab I've ever been to does it for free. I only went here Thursday because I thought it'd be free, and it was closer to my office. I won't make that mistake again. read more

Iwont take my car anywhere else! These guys are great!!! My kids come with me every time. Free popcorn, vending machines and tables and chairs with tv's for everyone! read more

Les Schwab Tire Center - Tires Near Me - Kennewick, Washington

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This morning I got a low tire pressure alert on my car and I instantly drove to les Schwab 15 mins before they actually opened. When I got there it became obvious there was 3 screws pretty deep in the tire. They patched me up and sent me on my way, no charge for being a loyal customer. Needless to say I'm glad my morning didn't include an expensive tire repair! read more

After calling for an appointment and being told to just come in, I checked in at noon and was told it'll be an hour wait. After an hour and a half of watching customers come and go, I asked when they'd start on my car. All told, it took 2 hours to change my car battery. I won't be coming back. read more

Fabian was great to help discover two tire issues on a borrowed trailer. A quick replacement of the avoided-trouble and I was in the road again. I appreciate the hustle! read more

Great customer service and they stand behind their work!!! They will come to you if your car breaks down or gets a flat tire.

Quickly checked my rear driver side tire and concluded that a screw was the cause. Tire was fixed and we were back out the door at no cost. Truly appreciate their service and professionalism while maintaining a clean work area. Thank you! read more

No free WiFi access to customers, can't do business, while waiting for my car to be service.

Wow! Just wow. I was with my friend in his truck when it started jerking and hopping on the road. He had JUST went to this Les Schwab for service, and get this.... THEY DID NOT TIGHTEN HIS LUG NUTS! They SPECIALIZE in in brakes/tires, so it is beyond my imagination why this place is still open with how much negative feedback I hear and horror stories. Then they turned around and said, "now you need new wheels, so we could get them for you at cost"... Unbelievable. They were going to CHARGE him for THEIR huge mistake. Are you kidding? I told my buddy to sue them...not only because of the damaged wheels, but other damage that I know has occurred. He'll need new hub assembly, struts, etc because of their idiotic mistake. I recommend this place to your enemies. read more

First, I have to say that I would have defended Les Schwab Tires to the death in the past. If ever there was a bad experience that someone had, it had to have been an aberation, because I'd never had a bad experience with them. For many years, I have told people that I would take my car to Les Schwab Tires for any service that they would possibly do. Their service was outstanding. They were a role model for all service industries. But the last three sets of tires that I have bought, and the last 2-3 times I've gone their to have battery or brake issues looked into, I have been more and more disappointed. The last set of tires that I bought from Les Schwab marked the day when I came home and told my wife, "I think they've lost their special edge. They're no different than any other tire shop, and they are no longer worth paying extra for that little extra--because they don't provide that little extra anymore." Details: They used to run out (yes, RUN out) the front door and great you at your car and ask what they could help you with, even if it was just have the tire pressures checked. Now, you park, go in, and wait. And wait. They used to be extremely experienced at what they did, and very reliable. The last time I went there, they told me I had a problem with my alternator, and that my battery was fine. They said they don't work on alternators, so I should take it to my regular mechanic (see my review of Hi-Land Garage in Kennewick). I took it to my mechanic and in 30 seconds he said, "Here's your problem--" the battery terminal on the back of the battery was BROKEN OFF and leaking acid. Kind of an obvious thing for a professional to miss. They used to be clean cut, friendly, and you could see them hustle around the shop. Now, their employee's are generally nothing special, and they just kind of meander around from vehicle to vehicle. I would give them 1 star, but I don't think that they are horrible, horrible, horrible. But they've lost their edge. They are, sadly, nothing special anymore, and there are competitors that try harder than they do now. That wasn't so in the past. I've seen the end of an era. We'll miss you Les. When you died, so did the business. read more

These people are great! The afternoon before Thanksgiving day as we were driving from Portland to Spokane, we had an undercarriage problem that prevented us from driving at speed. They got it in immediately without a wait, were able to put us together so we could continue our journey. They did it professionally pleasantly and at no cost! I. I love les Schwab! read more

I needed snow tires. Another tire business promised but couldn't deliver, so I went to Les Schwab on Clearwater in Kennewick. I was there less than 1 hour, of which 25 minutes was spent on the phone with my company car fleet management department getting approval. Less than 30 mins later I was out the door with new studded snow tires on my car. Pretty amazing this time of year when everyone is getting snow tires on. In my opinion, Brian and colleagues are some of the best in the business and Les Schwab is lucky to have such dedicated and loyal staff. Employees here are always busy and hustling around, yet they do so in a friendly professional manner. And they stand by their work. I would highly recommend this Les Schwab store. read more

These guys are amazing! They got us in last minute when we really needed a tire. Great service friendly staff.

I recently had a new battery installed by Les Schwab. I drove it home and the next day it would not start. I discovered the battery terminals were only hand tight and a wrench was left under the hood. read more

We are on vacation and got a nail in our tire. These gentlemen were awesome, got us in and out quickly. On a side note, having been raised in the auto repair industry, this facility was clean and very friendly and professional. read more

They use bait and switch. Beware. I was quoted $900. They returned later saying it would now be $1500. I told them no, put it back together and I would go elsewhere. They came back for partial repair for $600. I agreed. When car was ready they said I owed $900, original quote for full job, not half. Stay away from them. I heard them tell 3 other customers they had bad news and their jobs would cost more. I am sure the cowboy from Pineville is rolling over in his grave. Once a reputable business read more

This place is simply amazing! Had a problem and they took care of it immediately. Great customer service and automotive care. They've earned themselves a lifetime customer. read more

I avoid this place if all possible. I never had bad service on the other side of the mountains, but here they don't honor their guarantees on tires. I have gone here twice and had an issue with overcharging. The last time I went here I had a defective tire from les schwab and they charged me for a new tire. read more

I love this place! Went three days ago for new tires for a truck and they honored an estimate from 6 months ago and even gave us info on a better tire that was Not to their benefit. Went again this morning for a brake inspection on another vehicle and was in and out in less than 20 mins. With an estimate about 1/2 of what I would have paid in the another part of the country with a much lower cost of living (I've been here only about a year) needless to say, they have guaranteed they have a new perm. Customer! Everyone was friendly, professional and fast. read more

as tire stations go this one isnt bad. ive had poor experiences at some of the other locations but these folks were nice and tried thier best to help me. im not in the position to by all new tires, but they were able to find me take offs for 75 and 50$ . instead of 275$ new decent for us poor people. ill be going back. ill be going back for my needs. read more

My husband and I have been doing business with Les Schwab since they opened and we have had nothing but favorable things to say about the people that work there and the warranties on their products... they have even gone above and beyond their duty, fixing things at times at no cost to us...... we have found this to be true of several Schwabs in other area's also.... and another thing, i like the greetings, they make you feel like your important.........some other tire stores have made us feel like we where an imposition , needless to say we never frequented them again...Great Job to all the employees of Schwab... read more

Did an excellent job for me! Rotated and balanced tires in lightning speed! This review is for an job I had done a few months ago but I did not have an account. Recently went to Firestone at Columbia Center and Steve's Tire on Clearwater but was treated very poorly by both of them! Firestone was just terrible upfront and to my face while Steve's was on the sly and stole money from me! I had my wife take the car into Steve's since I work full time and they took advantage to the MAX! Les is great but DO NOT go to Steve's or Firestone!!!!! read more