A huge thank you to Valerie. Such a great employee. Extremely helpful and informative. Made my…read morebattery change so SMOOTH. 1000% recommend her!

don't buy a catalytic converter from AutoZone. they make it too easy to buy the wrong one, and too…read moredifficult to return it.

Melissa from O''Reilly's in Pico Rivera is very helpful and patient to the last resort. I had a…read moredefective alternator and they didn't carry it anymore but she tried everything she could to get me a replacement and finally was successful. She made a serious effort and made it happen she is awesome I believe she can be a manage/supervisor hopefully some day O'Reilly's sees the good worker she is. Much appreciated her help to the fullest Mike

This place advertises military discounts outside and then smug, snickering employees laugh about it…read morein the face of an 89 year old Korean War Vet and make jokes saying, " If you want another one of your people to get shot in the neck...". Very poor choice in employees, no inventory, have to pay for shipping parts they should stock but are out of. We will just buy our parts at Autozone or online from now on.

This is simply the BEST place to buy your auto parts!…read more Not only do they have the hard-to-find parts that you will struggle to find at other stores. But, their prices are 5% to 10% less than other auto parts chain stores too! And, the parts are name-brand quality items, not cheap discount trash! That's super-important, especially in this day and age, where cheap Chinese knock-off parts have replaced so many of the high-quality items. Trust me, you don't save anything by using the cheapest parts! You end up doing the job over again and paying TWICE rather than spending a little more the first time! Cheap imported parts may not even fit, or work as they should. So, get the best parts that you can find! YADIRA (young female) helped me today and she definitely went out of her way to find exactly what I needed. She spent 7 and 8 minutes in the back looking, rather than just saying we don't have it, which is what so many other people would have said. Yadira earns a AAA+ rating for her proficiency and work ethic! Excellent customer-service skills, which is definitely rare in this day and age! But, be sure to use this NAPA store, not the one in Stanton. Because the manager at that location is the exact OPPOSITE of helpful. They carry specialty items here too, that chain stores simply do not stock because of low sales volume. I purchased anti-seize compound, which prevents threaded fasteners from becoming corroded and hard to disassemble. Most stores do not have that item. All in all, if you repair your own vehicle, then this is your best source for whatever you need. If they don't have it, they will order it. As a vehicle owner, the more you can do for yourself, the better off you will be. Auto repair shops use a time-based compensation system, so the technicians struggle to complete the job in the time they are paid for. What that means is they often rush, and eliminate anything that can be skipped. It's not uncommon to find missing fasteners that were never replaced. The technicians have no time to do careful work and you, the vehicle owner, will suffer as a result of that. Also, making your own repairs will save you MONEY, as well. Most likely hundreds of dollars, since shop labor time runs around $200 per hour or more. Plus, your vehicle will be more reliable as well, because you are the one staying on top of the service needs. If you're a beginner, there are two excellent sources for information to guide you through most repairs. First, you can buy the repair manual for your specific vehicle. It will show you everything with the possible exception of rebuilding the transmission, because that is a complicated job. YouTube also has videos that show you the exact steps needed to do common repairs. I urge you to watch a video first, and see someone else doing it, before you begin. Even if you just do oil changes yourself, you end up saving money and time! So, don't hesitate to tackle the common repairs that your vehicle requires. Buy latex gloves, so your hands stay clean! And, definitely safety glasses too, to protect your eyes. Learn all the safety requirements as well, like no loose hair or clothing when you are working on a running engine. If you're brand-new to using hand tools, there are books and videos that show you how to get started. So, don't assume you lack the skills to do most basic auto repairs. The money you save on labor will pay for all the tools and repair equipment that you will need. You are really investing in what's needed to keep your car in good operating condition. Most people do NOT do any of this. They simply drive their car until something is clearly wrong and then they pay outrageous prices to get it repaired. That's the most expensive way to go! BTW, this store carries high-quality VACUUM HOSE too! Not the cheap Chinese stuff that you find in other stores! One of the best things you can do is to inspect all of your rubber hoses and belts, especially if your car is 5 years old or more! Engine-compartment heat takes a toll on rubber belts and hoses and it's not uncommon to have vacuum leaks in rubber hoses that have cracked. If you have a check-engine warning light on, it's possible that the fault is from a vacuum leak in a worn-out rubber line. Fluids have a lifespan as well. The coolant. The brake fluid. The transmission oil. All of these things should be changed after years of use. The only downside of this store is that you must pay in advance for items that are not in stock. And, that's because people call and request special-order items and then fail to come and make the purchase, leaving the store holding an item that they do not normally stock. But, other than that, I'd say you can't go wrong with this store and these counter workers! Much better than average, is the score I'd give them. You should have little to NO PROBLEMS here, at this location. I certainly am satisfied with my purchase today!

Had the best customer service from Santos. Very patient, detailed and extremely knowledgeable about…read moreauto parts. Went over and beyond with helping us out. Deserves a raise!

Great service and great prices! Fast reliable and on time quick in and out service. Always gives…read moreplenty details on all work done . Thank you

Service and price is wonderful!…read more Thank you for your help and getting my car new tires. I probably saved over $1k if I went to Costco. No nickel and diming, here is the cost all inclusive.

I'm incredibly grateful to have purchased my 15th vehicle from Ford of Montebello. The fact that I…read morecontinue to return--and will continue to return--speaks volumes about the outstanding service I receive every time. A special thank-you to Justin and Nizar, who have consistently gone above and beyond for me and my family. They are knowledgeable, patient, professional, and always willing to take the time to make sure we have the best experience possible. When you find people you can trust, treat you with respect, and genuinely care about your needs, you stay loyal. That's exactly why I keep choosing Ford of Montebello. Thank you, Justin and Nizar, for your exceptional service and for always taking such great care of my family. 15 vehicles and counting! If you're looking for a dealership you can trust, I highly recommend Ford of Montebello and the incredible team there!

I bought a Bronco Heritage a little over a year ago, and the number of recalls we dealt with was…read morehonestly insane. On top of that, the customer service during every service visit was horrible. We eventually decided we wanted to get rid of the Bronco because, quite frankly, we didn't like the vehicle. The ride was extremely bumpy, it was very loud, and overall it was uncomfortable to drive. I was constantly receiving messages from Montebello Ford asking if I was interested in selling my vehicle. Eventually, I agreed. I already had a quote from Carvana, and Montebello Ford initially offered me slightly more, so we decided to take it in. Before going in, I made it very clear that I was not interested in buying another vehicle from them. After bringing the Bronco in, they came back with an offer that was $11,000 less than the amount they had originally quoted me. Absolutely ridiculous. What's even more disappointing is that the customer service was consistently terrible--not only when we brought the vehicle in for service and recalls, but also when we came in to sell it. There was no sense of appreciation for our business or any effort to provide a positive experience. In the end, Carvana bought the Bronco, and we went to McKenna Porsche and purchased a different vehicle. The difference in the overall experience was night and day. If you decide to buy a vehicle from Montebello Ford, be prepared for the experience that comes with it. Unfortunately, our experience felt more like walking onto one of those questionable used-car lots on the corner than dealing with a reputable Ford dealership. Do better, Ford.

Think twice before you take your truck to this place. I have to say the team / person is helpful…read moreat first explain everything they'll do (supposedly). But once you get your truck back and do not check, you'll be in for a rude awakening. I know for sure they do not wrap / cover the truck, because i got over spray everywhere, they state that over spray will happens. I think this is an excuse. You'll see a photo that a spot of spray was on my roof, not over spray, this shows that they do not cover the truck. Only reason why i found out about the over spray and spot on the roof which I would not have look unless I'm going to wash the truck is because I took my truck to get PPF. I called and asked them to take care of the spot and over spray and they informed me that they will rub it of with alcohol or solvent. I was not ok with this method because they would scratch the truck even more. If they did QA and took care of the issue and I was not aware, I would have been ok with that but to see their work and not taking accountability of the work and giving excuses I was not ok with that. Don't get me wrong Line-X is a good product but the workmanship from the people of the shop is not ok.

Did a linex spray liner on my truck it came out perfect. Terry at linex made the process smooth…read more Took about 5 hours, would totally recommend them for spray liners.

Listen up, stop searching! Stop getting ripped off and over charged!! This business right here is…read moreyour saving grace that will not empty your savings!!! OE's reps are top notch, knowledgeable, respectful, patient, and cool AF! Every time I need a part to any of my vehicles, not only did they go far and wide to find them, they had the best price EVER!! So many times I had to ask them to explain the quote and repeat back the parts I am ordering to make sure we are talking about the same thing!?! And yup, they saved me over $5,000 easily this year between three vehicles I own. I promise you this is your last stop shop you will ever need!!!

Tony is amazing customer service is great called in for a dodge temperature sensor and the part I…read moregot at first I thought didn't fit called Tony he confirmed some details.... With no hesitation he ordered another brand but low and be hold I got the sensor to go on thanks again to the service offered to make the customer happy I will definitely be going back here

While in Whittier on business, my tire went flat. Unfortunately, my tire wasn't in stock at the…read moreshop I was towed to. But they referred me to Mexico Tires. Once there I was greeted by David and explained my situation and if he had my Tire in stock. David luckily had it and quoted me a fair price. As stated in other reviews, David treated me with respect, professionalism and like family. His service was five star and although I don't live in the area, I'll be conducting more business at this location in the future.

Brought my car in on. A Friday for AC repair. The guy said he'll work and it and it should be ready…read morein 1-2 days. After 3 days, o contacted him only to be told o should have planned ahead and that he's busy and he'll need a few more days to look at it. He didn't even bother figuring out what's wrong with the car and he also didn't bother to let me know that he wouldn't have time to look at it because he was busy. He lied and tried to gaslight me that it's my fault that o didn't plan ahead. Dude, you had my car for 3 days! Wasted time and my car is still without AC!