We read the 5 star reviews and were super excited for their help. These reviews are misleading. The…read moreteam simply walked out on the job with no proper explanation other than not feeling it. TLDR: this is a low integrity team. I flew across the country to support my dad as he was receiving medical attention. It took a lot of time and energy to be present for their help. Here's what happened. Chris and his colleague showed up late. Three minutes into our conversation, Chris asks about payment. It was disconcerting as the job had yet to start and the payment was already arranged. Nevertheless, Chris and his colleague start setting up and we start gently asking questions about their process. It was our first time experiencing their work and we wanted to learn more. In the middle of setting up, Chris went outside. When he came back inside, he shared that he spoke to his boss and that they will leave the job. They didn't think we were a fit. I was shocked and expressed frustration. He had already came by in the past and approved the job. I had traveled across the country to be there. I asked for an explanation as to why. I was blown away: he had no explanation to share other than repeating himself. At one point, as I tried to understand why, he expressed something along the lines of not feeling it. I asked to speak to his boss and he refused to share his/her name or his/her contact information. As I expressed my frustration, he started to ignore me, packing his tools, chiding me for being frustrated for him leaving the job. This is backed up by video footage, including an apology--right before leaving--from Chris for wasting my time. It seems that our basic questions triggered a fear for them of losing payment. Thus, they decided to abandon ship instead of showcasing integrity for respecting their commitment. Afterwards, I called their office, sharing the story with a manager named Jenn. She said they'd call right back. It's now more than 24 hours. No call back. I'm sorry to say, this is a low-integrity team. If you're willing to take that risk, buyer beware. They may respond to this review, trying to mischaracterize our frustration as a turn-off to them. I want to be clear: we were kind and courteous in welcoming them to our home. We simply needed help and were willing to pay. We lost time, energy, and money to accommodate them being there. They came and left with little compassion for us. This is the last group of contractors you want in your home.

This company is a big RIP OFF! I had Anthony Armato come out and give me 2 quotes ( he never gave…read moreme one in writing until after the job and I complained) which the one was for almost $3000.00 for the entire floor! I went with the lowe r quote for $500.00 which was just the area around my work island where the grout was the dirtiest. The young kid who showed up repaired several grout lines that had to be repaired but never put the grout color on. Prior to that he told me that I should have the rest of the floor cleaned to match which was another $300.00. So I paid almost $800.00 to have 9 grout lines repaired and my floor looked the same as when he came except now you can see the difference between the old grout and the few lines that are new. I complained that day and he gave me $50.00 off and after calling the company to no avail I contacted the BBB to file a complaint and Sir Grout never responded. This is THE WORST service company I'v ever dealt with! Small claims court is next.

Once again they did an amazing job cleaning two upholstery chairs. They also cleaned the pillows…read more Very fairly priced a bargain. Now I don't need to replace the chairs. Thank you so much.

3 rooms of carpets sanitized and steam cleaned in an hour. Good communication throughout process,…read morecrew arrived during window of time provided. The price quoted was a little higher than other companies, and it didn't matter what size the carpet was. Carpet is now brighter and clean without odor. Crew was professional, neat and courteous! The equipment was portable, not one of those ones on the truck. They did a great job.

I had a piece of granite near my sink that was broken all the way through. Evan came and repaired…read moreit and it looks like it never happened. Amazing work by him. He also polished and sealed the rest of my kitchen countertops. I highly recommend this company. And their price was less or comparable to other companies I called. Jeff in Bucks County

***editing my review because the owner of the company seems intent on NOT taking responsibility for…read moretheir failure. We followed every instruction on the "leave behind" sheet. We did not put hot objects directly on the counter or leave liquid for extended periods of time (more than 2 minutes). We followed the cleaning instructions carefully (only cleaning with soap and water). Still, the sealant failed within 3 weeks and when we alerted them of this, they wanted to charge us money to have the counters redone. It doesn't make sense to use a kitchen sealer than cannot handle a few minutes of water without staining, and then to do it a second time makes less sense. Additionally, if a company does not deliver results, it should not be up to the customer to give them more money when they can't even trust that it will not fail the second time around. In fact, I think the sealant they used made our counters WORSE as we lived at our house for a year and a half, and the stains did not appear as quickly as they did with this new sealer. Also, it's very telling of a company that tries to make excuses instead of working with the costumer to fix their mistake. Extremely disappointed with the work and the response. This is not a trustworthy company as they actually made our countertops worse and are now refusing to fix the issues. We hired this company to refinish and reseal our concrete kitchen countertops. Within three weeks, white rings began appearing underneath ordinary drinking glasses after they had been sitting on the countertop for only a few minutes. When we contacted the company, we were told that this was essentially our fault. The rings were "etching" because we hadn't properly followed instructions. They then told us that the countertops would need to be rehoned and resealed at our expense. We followed the care instructions we were given, including cleaning with soap and water. At no point were we clearly told that normal use of a kitchen counter (I.e. such as placing a glass of water on the countertop) could cause visible damage, or that coasters would essentially be required every time we placed down a drinking glass. Had we been given that information beforehand, we would not have proceeded with the refinishing. What is especially unacceptable is that the company told us the proposed restoration would involve the same process and same type of sealer, while simultaneously telling us we would need to use coasters and prevent liquids from sitting on the surface to avoid the same issue happening again. We understand that concrete is porous and that no sealer is perfect, but a newly refinished kitchen countertop developing visible rings from ordinary use within three weeks is not what we reasonably expected when paying for professional refinishing. We are extremely disappointed with both the work and the company's response. Rather than standing behind the service, the company ultimately maintained that the work was completed properly and that correcting the issue would be our financial responsibility. I cannot recommend this company. If you are considering hiring them, ask very specific questions about how the finished surface can be used and get every limitation and expectation in writing before you pay for the work.

I don't do many reviews but when a company does a great job, I think they should be recognized for…read moreit. In preparation for my house to be sold, I contacted Royal Touch Cleaning to scrub my tile floors and grout in the kitchen, foyer, hallways, powder room and mudroom. All those areas had years of dirt and grime showing. The team came out as scheduled & on time and got to work doing their magic. The price for the work was very reasonable and the office contact (Rene) was responsive to my questions and pleasant to deal with. Overall, I couldn't be happier with the results and professionalism of the company. Thanks and Kudos to the team!

Perfect job. Great results. Very professional too . They were on time and asked if I had any…read moreconcerns that I wanted to point out to them before they began. Sofa looked brand new and rugs looked the same

Great communication from start to finish. Got quote for the job very quickly. John took the time to…read moreexplain what they were going to do and how the process worked so there were no surprises. Good communication up to and including day of work. Then Allen did an amazing job with the actual project--cleaning and regrouting our bathroom floor and shower tile. Allen has tremendous attention to detail--took the time to talk with me about color matching the grout and gave me other tips to keep everything looking great after he was done. Bathroom looks brand new! If I ever need this service again I would definitively turn to this company.

I had the Groutsmith renovate my bathroom. From the start extremely responsive. They did an…read moreincredible job - Their attention to detail was impressive and were helpful giving suggestions and recommendations for the materials that look great and will last a long time. Allen Casey and John showed up on time each day and stayed late to make sure the job was done right. Highly recommend! Before and after pics below

Friendly knowledgeable and affordable. Quick response and thorough work. Would recommendread more

Matt at Sir Grout, cleaned & sealing a large amount of grout for our kitchen floor tiles. He did an…read moreincredible job. The grout looks like new which makes our kitchen floor look new. Matt was a pleasure to work with from the first contact for an estimate (his price was fair) to the finished job. My husband & I strongly recommend Sir Grout.

The service was ok. Rugs were left very very wet for almost two days. The rugs seemed to be…read morecleaned but I really didn't see a huge difference.

Great job. Highly recommend them. Very professional and was a pleasure to do business with them…read more Reasonable pricing too.

We hired The Grout Doctor, Franchise Operator Harold DeFazio to recaulk the baseboard and recolor…read morethe master bathroom grout on the tile floor and in the shower. Seemed low risk being that the existing caulk and grout looked fairly bad. What a mistake! Harold spent 2 days making it worse. There is thin grout on the left half of the bathroom and thick grout on the right side of the bathroom. There are dozens of new cracks in the tiles, now filled with brown grout in both the floor and the shower. The caulking around the tile baseboard is 1-2 inches thick and looks like a child playing with finger paint applied it. I don't think it's actually caulk, it looks like he used grout. Just when I thought it couldn't get any worse, it did. So instead of having a mediocre bathroom, I now have a nightmare of a bathroom and the only way to fix it will be to replace all of the tile.

From the owner: The Grout Doctor® is in the business of renewing existing grout and tile to its original beauty. We…read morefulfill our vision - to help homeowners and business owners enjoy the beauty of their grout, tile and stone - while minimizing maintenance and cost. The Grout Doctor® is the most respected and recognized brand in the business!

VIP was reasonably priced. Dan spent about 5 hours replacing our old white grout in our bathtub/…read moreshower. Now it looks new and refreshing! I recommend VIP grout & tile.

I am very pleased with the work the team did in my kitchen. They began by tearing out and replacing…read morea 90 year old wall riddled with shoddy patchwork and completely missing sections, and left us with a better insulated kitchen and a beautiful new backsplash. I would recommend VIP because their rates are fair, they went above and beyond what I had hoped could be accomplished with one team, and they did a professional job. Thanks a lot, will give them my business again.

Quality work all the time and very nice and mannered workers. Came in and got right to work . I…read morehave referred them to others.

Frienly crew, did a good and fast job on cleaning dryer vent. No more dp80 error on a new dryer…read more Minor contact issues (no heads up call on arrival time; no receipt at finish), I received an email receipt today, 6 days after service. Recommended.