Manager was very helpful. Very good service. Definitely would go back if I need more helpread more

I visited this AT&T location while traveling in Las Vegas after my work phone unexpectedly stopped…read moreworking the same day I was scheduled to fly home. After spending hours trying to resolve the issue with Verizon, I decided to switch carriers and completed an online order with AT&T for in-store pickup. Unfortunately, my experience began very poorly. Upon arrival, I was assigned to Tehani. From the start, she was dismissive, impatient, and seemed irritated that I was asking questions about my order. As a new customer preparing to purchase a brand-new phone and switch service after nearly 19 years with Verizon, I expected basic customer service and professionalism. When I tried to explain the information I had received from AT&T's online and phone representatives, I was repeatedly told, with noticeable attitude, that "online, over the phone, and in-store are all different" and that what I had been told elsewhere "didn't matter." When I asked reasonable questions about pricing differences and promotions, she rolled her eyes and stated, "I'm just going to email it to you. You can interpret it however you want." Rather than helping me understand my options, she made me feel like an inconvenience. She was unwilling to answer questions, interrupted repeatedly, and showed little interest in assisting a prospective customer. Eventually, her computer froze, and I decided I was no longer comfortable continuing the transaction with her. I requested another representative, even if it meant starting over and waiting longer. Thankfully, I was then assisted by Dylan, and the difference was night and day. Dylan was patient, professional, knowledgeable, and genuinely cared about helping me. He listened to my concerns, answered every question thoroughly, and treated me with respect throughout the entire process. During the transaction, we discovered that my number had been incorrectly ported by Tehani, creating an issue that could have left me without access to my longtime phone number. Dylan immediately took ownership of the problem, contacted the appropriate teams, and worked diligently to get everything corrected. Despite inheriting a complicated situation, Dylan resolved the issue and completed my transaction efficiently. He turned what had been one of the worst customer service experiences I've had into one of the best. AT&T should be grateful to have employees like Dylan representing the company. His professionalism, patience, and customer-first attitude are exactly what customers expect when making a major purchase. Unfortunately, the same cannot be said for Tehani. If my experience with her had been my only interaction, I would have walked out and remained with another carrier. Thank you, Dylan, for salvaging what started as an incredibly frustrating experience. You deserve raise!

I had to pop in to this store to drop off a router the seller of the house I had bought left…read morebehind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop.

Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

Really nice people great service close at hand convenient took care of my issues couldn't ask for…read moremore

I'm not a fan, but we had to visit the store to pick up a transfer number to change phone over to…read moreMetro. They wanted to talk us into a $50 plan. AT&T card machine froze and suffice to say no payment could be given to unlock the phone. After\nA long wait, the machine still wouldn't work. We were told to call 611

Debbie was very professional and helped me understand how to save money on mobile promo thank you!read more

Today I called Cox Cable for assistance, and I would like to recognize one of your representatives,…read moreCareer Johnson, for her outstanding service. She spent about 30 minutes patiently helping me resolve my issue, and throughout the call she was professional, friendly, and very knowledgeable. Because of her effort, my problem was completely solved and I felt truly supported as a customer. It is not always easy to find representatives who are this dedicated and capable, so I sincerely hope Cox knows what a valuable employee she is. Please extend my appreciation and thanks to her. Thank you again for the excellent customer service.

Quick, easy, attentive are not words you associate with any utility service. However my experience…read moreproved me wrong with this particular branch. Arrived late morning to a well staffed store, was immediately greeted and seen. She went over my options and provided transparency with billing, set up and quality of connection. Settled on Fiber Optic, no contract plan for $70 a month. No set up or equipment fee. So far so good cox!

This is the worst cox location in all of Las Vegas. I think…read morethis location might be involved in some really shady stuff, the manager asked me to email him my social security card and more stuff to his email when he could've sent me a link where I could've done it myself on their website .. extremely weird and unnecessary to have my information in your email when he could've directed me to a link on the cox website to get it done. on top of that while I was in store I showed them a promotion on my phone the employee took my phone to show it to his managers in the back room he was gone with my phone unlocked for over 5 mins I even had to ask another employee for him to bring my phone out . After dealing with this store I contacted all credit bureaus and put a freeze on my social as my intuition kicked in from this whole experience.

Anthony was super helpful! Thank you so much. It was a very great experience! Absolutely great…read morecustomer service.

Here we are with yet ANOTHER network outage. I am SO sick and tired of this..these "outages" happen…read morewayyyy too often when I am paying so much $$ for this "service". And the estimated repair time is almost 4 HOURS from now..give me a break. Not only is the tv/internet down so is my landline. What if I had no cell phone and had to call 911? Thank God Google fiber is in my area now..I am going to do some research and figure out if quantum fiber or Google fiber is better. I may even file ANOTHER complaint with the FCC against Cox..buh bye

Technology, our new evolutionary revolution!…read more As we move into the future, technology is taking over! Luckily we have some good individuals that we can find to help us guide us to the next frontier. Take my hand and let's explore and enjoy the journey. Ok, "it doesn't work!" "Please work!" Why don't you work? Who has been in this predicament when new technically and technological developments have occurred? Good news the staff here at Verizon can help. Let's give it to the master of ceremonies. The "one" with the answers! Let's do this! When we come to the store it means we cannot figure it out. Maybe we were not totally satisfied with our answers when we had to come to the store to deal with issues with the phone but we were pointed in the right way. Making an appointment is easy and pretty much required these days. The individuals here work very hard to make sure we are all taken care of. Thank you the small attention to our issues.

This is the second time i. 2 weeks i have come here with the intention of upgrading my phone only…read moreto be completely ignored. In the past there was always someone to greet you and check you in, but not any more. Several agents were standing around with tablets while I looked at phones and none of them asked me if I needed anything or checked in.

I recently visited Verizon and had the pleasure of being assisted by Joseph. The experience was…read moreexcellent from start to finish. He was friendly, engaging, and made everything easy to understand. I upgraded to a new iPhone and also switched to Verizon internet, which has been a huge improvement over Cox. Joseph took the time to answer all my questions and made sure everything was set up smoothly. Highly recommend asking for Joseph if you're visiting this location!

Axel helped me out today. I was in and out very quickly. Straight to the point, just how I like it…read more Big store wide selections of phones and accessories. Thanks for this experience!

Working with Erik turned our 1 star review into 5 stars with his incredible customer service and…read morehelp with resolving our account creation issues. Back in October 2025, we transferred to Verizon from another carrier and traded in our phones during the account setup process. We were told to expect a specific amount for our devices and promotional gift cards for being new customers. (This all happened at a different Verizon location.) For some reason, there were issues with receiving the full compensation credit for our trade-in and our gift cards. The Verizon folks we were initially working with at the other location couldn't seem to track where the credit and gift cards went. It was at this point Erik took over our account and made it his mission to get us a resolution. From end of November to end of December 2025, he contacted customer service multiple times on our behalf to track down our missing credit balance. He proactively communicated the progress being made and consistently followed up with us to make sure we really got the credits and the promotional gift cards. While the initial signup was rocky, working with Erik re-instated our confidence in Verizon. He made sure we were heard and went above and beyond to ensure we were taken care of.

I'm reviewing this location because of Sergio. As soon as I walked in I was greeted by Sergio and…read moreready to assist. I was checking out different iPhones because I was thinking of upgrading. I asked him so many questions and he answered politely on each of them and gave me honest answers and not feeling forceful to upgrade. If you are looking to upgrade and go this location--ask for Sergio! The store is organized. Parking could be hectic due to location is next to Marshall's.

This is my favorite store. They always do their best to help me as soon as possible, whether to…read moretake a payment or to help me with my plan my family appreciates this location. Also, I highly recommend they go above and beyond to help their clients.

I can barely walk and I'm disabled with a cane. A lady was waiting and she said there was someone…read moreelse in the back that could wait on me. He was with a customer. I just wanted to ask him a question. He was very rude, and interrupted me and I did the same to him and he took a breathe with a rude obvious exaggerated face and told me he was with a customer. Twice!!I knew he was with a customer. I just had a question so a disabled person would not have to wait too long if there was no sale on the iPhone 17 pro max upgrade!!! I walked out, and said you just LOST a customer! The other man never looked up or acknowledged me! I was going to upgrade my husbands phone, too! I will not give these people my business at this location ever!