Quick, easy, attentive are not words you associate with any utility service. However my experience proved me wrong with this particular branch. Arrived late morning to a well staffed store, was immediately greeted and seen. She went over my options and provided transparency with billing, set up and quality of connection. Settled on Fiber Optic, no contract plan for $70 a month. No set up or equipment fee. So far so good cox! read more

Straight trash! $340 a month and the worst customer service worst internet connection, insanely slow for what we pay, fails all of the time. Vegas needs better options! COX is criminal for how bad it is and how much of a rip off the price to service ratio is. Every time you call they are rude and unhelpful. Been a client for 8 years now and they still treat you terribly read more

While Cox Communications' tagline, 'Cox, always a step ahead,' sets high expectations, the reality of their recent mobile venture is a stark contrast. After three years, they're a step behind, a fact that can be frustrating and costly for both existing and potential customers. This stark reality should serve as a warning to potential and new customers considering a move to Cox Mobile. The truth is that Cox is not ahead with its new mobile service; it is, in fact, miles behind in both customer service and support. From the moment you pick up the phone or walk into one of their mismanaged and poorly rated Cox Solutions Stores, you'll realize just how far behind Cox actually is. If I were to bet on Cox's chance for success, I'd first examine their two prior failures in the late 1990s and again in 2011, when they suddenly withdrew from the cellular market. In both cases, Cox left their beleaguered mobile customers to deal with the costly fallout from their failed attempts, which should make anyone wary of switching to Cox Mobile. And here's why. The agents selling Cox Mobile Services are seriously undertrained. These [mainly] offshore, barely English-speaking, contracted workers will make promises and statements they cannot maintain or keep. They won't follow through or return calls, leaving you with costly contract(s) that made no sense when they groped to answer your simple questions. Then, they will vanish, never to be heard from again. Do not try calling the Cox lines you used when you started or attempted to start your service, because all you will get is Filipino, Salvadoran, Panamanian, and Mexican mumbo-jumbo from people who are more likely to hang up on you than to answer your questions. And United States-based Cox employees will [purposely] never be able to track down Tom, Denise, and Hillary, based in Panama, El Salvador, Mexico, or the Philippines. So the promises made can not be proven or verified unless you record your conversations, as I do. Unfortunately, Cox management is also flawed in its training and unable to address your issues, just as the offshore team that sold you in the first place. The Loyalty, aka Retention Department, will also be unable to help you, primarily because they're located offshore and have little or no authority. Should you be as tenacious as I am? In which case, you will end up with Cox Escalation, located throughout the U.S. Unfortunately, these people, who have been tasked with [limited] power to resolve your problem, are either inadequately trained or don't have the brain power to comprehend the impact of a single disgruntled customer. As I learned in business early on, one unhappy customer will tell as many as 10 potential customers (and so on) not to use a particular company or service. In contrast, a satisfied customer will refer only three new customers. Cox's lack of understanding should leave potential customers unsure about its ability to address concerns, further increasing their uncertainty. From the misinformation and lack of follow-up to the unfulfilled promises, the "go elsewhere" attitude of Cox's Escalation Department, and finally the insults you will receive from people tasked to correct it all, what was once a well-run, consumer-friendly company has now developed a 'take-it-or-leave-it' attitude. The shift in Cox's attitude is a warning to new and potential customers who feel disregarded and unimportant in Cox's third attempt at the mobile market. My recommendation: Stay away from Cox Mobile Services, or face the same issues that have wasted over two weeks of my time and hundreds of my dollars. These issues included lies by offshore sales agents, a lack of promised follow-up by those who made the promises and their seniors, and a shift in management's take-it-or-leave-it attitude. Cox is always two steps behind. read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

I've been in the Cox twice to review the bill in purses with them in which now they've turned around and billed me late fees threatened to turn off all my devices in my house of which I called the 800 number went through the whole thing and give them the reference numbers they told me that I had to pay the late fees, but they were gonna disconnect me and then they hung up. Would not use Cox in the future. read more

Cox customer service on the phone can be a frustrating experience. I went to the Blue Diamond store in person in a final effort to fix my account or disconnect. Alonzo welcomed me right away. Spotted the problem immediately and fixed the issue just as fast. Many thanks to Alonzo for the fast, friendly customer service experience today. read more

Liars they quote u a price on the phone and change it the next month and tell you it's a promotion I asked her twice on the phone if my rate was gonna be 70$ she assured me it was ...then they charged me 140.00 for the second month it's principal there getting reported to the bbb my phone call was recorded they told me give gonna listen to it and give me a call apparently that was a lie also I called them for the third time and they told me they do not make outgoing calls and they sent an email denying my claim whatever that means obviously they did not listen to the phone call so you have been warned if this has happened to anybody, I suggest you report them also wasting my time I could've gone with the company I originally wanted instead of a shady crooked company like Cox and let me just say I'm gonna be relentless with it. It ain't gonna stop here. read more

This review is not about the staff. It is about the service provider for my home. I signed up for the cell phone serviceas I already had the internet. The internet keeps getting worse as lately it's been having a tremendous amount of downtime and reboots and problems. The biggest problem is this Cox cell phone service it is by far the worst phone service you will ever get. I would suggest staying as far away from the phone service as possible I brought my phone in multiple times to try to get repaired the people there just say everything's fine however my internet barely works I could barely watch videos it's by far the worst phone service available stay away do not sign up to any plans don't get a free phone do not get stuck with Cox Mobile. read more

I have been the store twice and found the employees to be very helpful and polite and the store clean and bright. read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

Ian is the man. I needed full WiFi installation in the new digs and he hooked it up with a next day appointment. Outstanding customer service and fast too. Ian, and a very helpful rep from Hawaii whose name I failed to obtain, had me in and out in less than 15 minutes, and on a Monday morning too. The tech who did the install named Sylvester (not Stallone) was equally impressive. Sylvester showed up early in the 2-hour window, and made sure all my devices were functioning properly before leaving. He even helped me move a giant flatscreen. Sly wore booties all the time, and asked permission before drilling a pencil-sized hole in my garage wall. So there are two takeaways from this review. 1. The T-Mobile WiFi litter box is worthless in much of Henderson, most of West Henderson, and 2. Don't trust the bad reviews on this Cox store. Thanks to Ian, the Hawaiian, and Sylvester, things could not have possibly been better. read more

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Just tried to cancel or get information about turning in our equipment to Cox due to a military move. Used the cox app to talk to a live person but as soon as they found out I wasn't buying and needed to cancel, they just stopped talking to me. Mentioned they would send me to another person and just left me hanging without ever coming back. What a bunch of douches. read more

Cox Store - Cox being an @$$hat. - Television Service Providers Near Me - Las Vegas, Nevada

Here we go again, received a bill for professional install.Had to call and get bill correctd.If I didn't cox they would not correct error. Also since I'm a senior i would get a discount.Come to find out that wasn't the case.My advice with any company get a name and a writen contract, email ect.. . read more

We purchased our home in Las Vegas, from the builder, in 2004. It is a vacation home. We don't visit Las Vegas to watch TV, so we never activated cable service. But as time progressed, it became obvious that having Wi-Fi (at least) would be convenient. I went to the Cox Communications store on Blue Diamond. The specialist (Juan) didn't waste much time. He quickly: verified my home was in Cox's service area; set up my customer profile in the Cox system; and set up an appointment for professional installation / activation of service. I had done my research before arriving, so no "selling" of product or services took place--Juan simply took my order. The installation also went smoothly. I scheduled weeks ahead and requested the first appointment of the day. On the day of the appointment, the installer called to notify me he was on the way and arrived at 8am. He arrived in a Cox branded vehicle (he was not a subcontractor). He was clean and professional in appearance and behavior. And once I showed him where equipment access was, he completed his work efficiently. This review is for my customer experience, as derived from my visit to the store on Blue Diamond. I am going to post a scathing review of the horrible customer service I received from the Cox Communications customer service call center. But because I can draw a distinction between the two entities, I'm not going to penalize this store's score. read more

I have been to this location several times. On February 8th, I came in to get new home internet wifi. I received prompt excellent customer service from Ken Donovan. I had previously been to a different location and ultimately canceled my Cox in January due to frustration. That other location did not help me and treated me as if no one even cared. I expressed my concerns and frustration to Ken, and he was kind to just listen to my mini rant lol. Then I calmed down and explained what I needed. He was quick, very knowledgeable, very helpful, and professional. I highly recommend him. Parking: lots Outside: clean Inside: clean, well lit, noise level low, they have products you can look at. Cell phone service. Security service and products. Customer service: excellent, minimal wait. I recommend this location. Which is farther from my home than others read more

Was able to figure out what I could on my own. The "customer service" rep was useless there. Only telling me the same selling points about how Cox can do nothing but screw over their clients constantly. I asked if there was a way for me to increase speed at the new rate or maintain my pricing. She said absolutely no way unless I bundle with mobile. Well turns out she lied through her teeth. If you hate you job so much maybe find a better environment for yourself. Customer service ain't it. I got double my speed for the same new rate and was able to get it a bit cheaper. On my own. read more

Absolutely horrible customer service! Called the store 20 times no one ever picked up the phone or called back. So I called the 800 number got a employee that said my son could pick up the equipment for my new service for me no problem just give the store the order number. My son went in with the order number and they would not let him pick up the tequipment. Cox is so big they just don't care. Please go somewhere else and let's all teach Cox Cable a lesson. There is a reason they are a 2 star company after 278 reviews and that reason is that Cox Cable is no good. Thank You! read more

Got to the store at 10:30 on a weekday. The place was pretty empty with one of the customer and about five employees. Paris, one of their technicians, welcomed me, and took care of the return that I came in with. I was in and out of the store in under 15 minutes. Treated very nicely. Will definitely come back to the store when I need to deal with Cox in person. read more

The most incompetent group of employees i've ever encountered. Even the manager has no idea about their own policies. Such a huge waste of time that was resolved from a call by their higher ups explaining to the store manager what to do. Very frustrating, these people offer more problems not solutions. I hope they recieve new training soon. read more

I will start by saying I normally do not enjoy coming here, you are here to start service or because you have issues. Most of the time the customer service person doesn't care. This time was great. There was a woman checking on you while you waited, and kept you informed of where you were in line if your name wasn't on the board. I got Paris as a CSR, she is awesome! She has a wonderful personality. She is the picture of Cox. I hope they continue to treat her well. I don't know what Cox has done, but I do know they've done better at hiring CSR's. read more

Not sure why all the negative reviews. Went in to cancel my services and Greg was amazing! In and out in less than 10 minutes!

Cox is the worst service ever. I came here to return equipment, and Ian said, "I can try and lower your bill." I am not even the authorized user on the account, I was just trying to help my mother in law because she is getting jerked around with really high bills. What is this "homelife" service that one must have in order to lower your bill. We don't want security. She is 78 years old and wouldn't know how to use it anyway. Ian said the bill would lower for $4 for 2 months than go down after that, like $10 or $20 bucks. It makes no sense to have to get a camera we aren't even going to use. I called my mother-in-law on the phone and said I could lower your bill $4 and then it would go down $10. Is that okay? She said yes. Ian was so excited and ran and got the camera for me, which I didn't want. I walked out thinking I made a difference and my mother-in-law would be happy. The bill came, and she got locked into a 12-month contract and a $20 per month charge for four or five months. Her bill was $273, and she doesn't even have any movie channels i and a box that doesn't work or record. Now I'm having to file a complaint because I'm not the authorized user, and Ian swears that he told me this, but he didn't he's a liar! Cox should be ashamed of themselves for taking advantage of senior citizens and all of its customers. How rich do you need to be Cox! If anyone has an opportunity not to be with Cox, I would definitely go with them. I can't wait to find another company to sign my mother-in-law up for. Zero Stars. This company causes us stress and bad energy and takes up way too much time out of our lives. She has been a customer for over 20 years, and this is how they repay her for her loyalty. Things sure have changed. read more

Cox Store - The only way she can get a new box that actually records is for $40 more!! There is no charge for this box because it doesn't work!!! - Television Service Providers Near Me - Las Vegas, Nevada

Was welcomed by an employee who checked me in on an iPad without without an appointment. I came to return equipment no longer needed. Process was a breeze and I was in and out of the store in less than five minutes. read more

Sadly, for the longest time, they were the only high speed provider in my area. However, "Verizon 5G Home" is now available. Instead of paying Cox $160 a month for 250mbps(unlimited download), I can finally dump them and go with Verizon for $50 a month (with autopay) 300mbps(unlimited download). Not sure how they kept this monopoly over the decades I've lived here, but everyone should be aware that we now have alternatives! yay! PS: they'll ALWAYS try to upgrade you to faster and faster internet speeds even though it only takes 25mbps to stream 4k shows. read more

I don't know about this store but Cox Communications SUCKS! I have no choice because my complex has their service included in rent. But if you have a choice, choose another option!!! Customer service is abominable read more

Had to come in and drop off equipment and replace with new equipment. The store setup is great with plenty of people to help you. Johnathan was pleasant and easy to work with. He immediately greeted me upon entry. Was quick to provide support so I was in and out in less than 20 min. read more

Greg assisted me with moving our services to our new place. Amazing and quick help, didn't feel judged. He made it so simple and painless. Thank you Greg read more

The service I received was Horrible. The gentleman that helped us pretty much told us we could either increase our monthly bill or cancel his name is Juan. I would definitely never again put foot on this store they called themselves Sale Agents and are not willing to go the extra mile to at least complete the research of what customers are asking for. If I was you I would never go here for help. Contacting Corporate for sure. read more

Horrible customer service, especially when you call their "support" line, if you can even call it support. They have no idea what they are talking about and will put you on the forever loop of transfers. So happy AT&T is finally in town. Take out you and century link. Why would customer service tell me i "have to turn in my modem with in 10 days" if I need the modem for my phone line? Now my phones are down until they can send a technician this way to run a coax cable 40ft to the "new modems" location. I run a home business i cant go without my phone and fax for over a week you fools! Learn to communicate properly to the customer. Not just lie to their face and then once im in the store try to sell me more shit. Im getting rid of cox for a reason! Nonstop issues. Crap service(customer and product). Cox is a rip off all around. Bye cox! read more

I had to return my equipment and the process was super painless. I walked right in without an appointment and they had me sign in on an iPad and then after that I got to sit in a comfy couch for a total of 1 min The guy scanned my equipment and then told me I was all set and to have a great day. I was dreading coming here as I don't live close by - but I was pleased with my service read more

It depends on who you talk to when you walk in, but I just had the worst customer service experience in Vegas ever. The "rep" in store was patronizing and grew increasingly impatient as he struggled to explain the literal three options Cox offers for internet connectivity. He was doing so poorly (and had such attitude) that a coworker took over for him. We got along fine. But in the end I still had to call my request in. Guess I should have expected this from a monopoly. read more

My first time to this location and they have it set up nicely. iPad up front to sign in and then you can have a seat on one of the many couches while you wait. The names are displayed on a big screen to see where you are in line. Many of their home options, equipment are displayed for you to look at while waiting. Very welcoming staff, greeted with a handshake and if you have any equipment they carry it for you. I came in today to inquire about saving some $$$ from my monthly bill and I was able to increase my current internet speed to the next level for $5 more while saving $20+ from my current monthly bill. Thanks Cox, for a pleasant experience. read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

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I have been coming to this store several times in the last few months and still having issues with getting Cox service right. We had upgraded and downgraded our bundle package several times due to lack of understanding to meet our family needs. From TV to Internet to home phone to home security system, we have tried different packages and still not happy with it. I am glad I met Paris in the store this time. She was informative, professional and friendly. She guides me on what I best need and assisted me with the changes. She took her time and made sure I have all my questions answered. She was not rushing, pressure or upsell me. She helped me so I could be happy with the service. A big shout out to Paris. She rocks! Whenever you stop by the store, make sure you look for Paris. She will definitely help you out and you won't regret it! read more

Went to Cox the other day to remove my cable plan and I was not in a good mood. Ian helped me and completely changed my mood. He removed an "installation fee" because nothing was "installed" and actually got me to buy a phone and switch from T-Mobile to Cox wireless. It ended up saving me a lot of money and I left with a a huge smile on my face. Ian is awesome, I never thought I would be happy about spending more money (on the phone) but considering the massive monthly savings with the wireless plan, it's a great deal. Ian made my experience so much better then I expected. I highly recommend people try Cox mobile and go talk to Ian when you want to switch. read more

Asia in the Blue Diamond road store in Las Vegas was argumentative and did not listen to my request. I had to repeat answers several times as her questions did not address my concerns and neither did she. I was using my hands in a circular motion to say we weren't communicating with each other and she said "stop pointing at me" which I was not doing. She is a terrible customer service representative. I thought speaking on the phone to a Cox representative was painful but an in person encounter is much worse. read more

I'd give COX zero stars if I could. I had better, faster, and more reliable service in rural Alaska at a fraction of the cost than the absolute atrocity that I have experienced with COX the last several months. To say I have had intermittent service would be an overstatement, Yet, despite known challenges in service there has been zero sense of urgency in rectifying the issue with consistent connectivity. I guess when you monopolize an entire area you can get away with substandard service. I moved from Alaska - I was expected to live in the land of modern technology and all I get is substandard service, products, and apathy. I wish there were an alternative in my neighborhood because I'd pay double the price just be able to watch a single f*cking episode of a show or play just one match with out lagging out. The way I saw COX treat my mother in Rhode Island I knew If I got stuck with COX in Vegas I'd be screwed. Talk about Pygmalion effect. Their service doesn't just suck, it's non-existent. The modem and router Are right next to TV and I can't even stream a music video on You Tube. Cox has been to my house 3 times and still No connection and no reimbursement for inconvenience. Starlink here I come. read more

Thank you Ken!!! We live in a bulk apartment that supplies free cable and Wi_Fi through COX, but of course we upgraded our Wi_Fi and upgraded our cable with a DVR. We were having issues with the Wi_Fi that no one could figure out and Ken figured out what our issue was super quick, he set up an appointment for an installer to come out and fix our issues at no cost to us ($100 savings) and he explained why so many things were just not working as they should. He's incredibly knowledge and friendly. I was so frustrated with how things were going previously I was ready to cancel all the free stuff, give back the equipment and go elsewhere, but Ken saved the day! read more

I hate Cox. We have internet for a residential and a business within 3 miles of each other. But there's "outages" in our area so my internet has not worked for more than 2 hours at a time for the past 2 weeks. But weird how he business never experienced these "outages" though it's 3 miles away. This is unacceptable, literally unheard of. I stream so a reliable internet is very important but it disconnects EVERY DAY at least 5 times a day. Why am I paying $99? We also pay $8 a month for THEIR MODEUM THEY RECOMMENDED but it seems that 7 months into having the plan they are finally offering to send a tech out. However they tried to scam me into trying to tell me it's $60 to send a tech. FOR WHAT? This business is a joke. It's shitty because they're the biggest internet provider in the area and now we're in a contract. I can't even connect to WiFi on my phone and this review will probably take a full minute to post since I have no WiFi. I hate you Cox. read more

I walked into the Blue Diamond store, the "greeter" was on the phone waving me in and silently pointing at the screen to "log in" she whispered "your name". I said "I know what to do" get back to your call" . I typed the first two initials and a male agent yelled across the store "I take you here sir!" I looked at me and again yelled I'll help you here. I walked over to him only to have the "greeter" Call out "Sir you have to log in" waving me back! The male said "I got it, I'll help him" Greeter shrugged her shoulders. Now off the phone she began greeting people correctly. The male agent listened to my ask for assistance on the ACP program but apparently did not know enough. I asked for the store Manager and a short time later she came out "I am the store manager" I had to ask for her name. She then began to educate me on the ACP program, assuming I knew nothing. I stopped her telling her I know I have the documents and approval number, I have also spoken to Cox Corporate, training and multiple other Cox reps, and have repeatedly told. GO TO A STORE! GIVE THEM YOUR INFO and they will help you. The Manager repeated herself saying "No can not be done it has to be done on line" I asked for a District Manager. I quote Brianna Valdivia Store Manager. " No you have to talk to me, or email me first, you will not talk to the manager" I then asked her give him or her my number have them call me. Same response - "No you can not talk to the manager". I then sat in the store while I called the corporate office. Result is Pending.. WORST CUSTOMER SURVICE from COX that I have ever experienced. read more

Not satisfied at all...apparently cox communications LACK COMMUNICATION...wanted to start service with them spoke with a rep. Online said I can pick up the equipment but when I get here I can not because authorized user can not pick up since it's the start of service. WHAT!?!? I have authorization for this account to do and make changes to whatever I want but can't pick up equipment lol...can't really blame the guys that work here I guess but still its terrible how the representatives in the stores and the representatives in the phone can't get their policies and procedures on the same page in regards to what they can and cannot do read more

The business still charges you after canceling subscription online. Also makes it very difficult to cancel. Was told over the phone I couldn't cancel in person only over the phone. Then in person to drop off a modem they told me I never canceled and they can easily cancel in person. read more

Don't know where to even start , they are very expensive , stores are always full and take along time to help out customers , techs never find issues with tech issues. Would not recommend, if you area uses another company , I would recommend going with the other company. read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada