I went in today and had an absolutely amazing customer service experience with Genesis. My personal modem stopped working shortly after the warranty expired, and I wasn't able to purchase a new one right away. I went to Cox expecting to have to buy a replacement, but Genesis explained my options and showed me that I could use a modem through Cox for only a $15 monthly fee until I was able to get a new one. What impressed me the most was how she took the time to review my account and show me ways I could actually save money. She explained everything clearly and demonstrated the changes in a way that was easy to understand. She was patient, knowledgeable, and genuinely focused on helping me find the best solution. Customer service like this is rare, and Genesis is a great example of what outstanding service should look like. I truly appreciate the time and effort she put into helping me today. read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

Games, lies sunshine communication but don't follow through just pure complaisant! they do not cover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :) read more

Anthony J is extremely kind, professional and his personality is captivating . He's from Brooklyn NY! And his accent is GREAT!!! We switched today from T-Mobile to cox and got the new iPhones . We saved at least $100 a month on our bill and got the insurance coverage added. The manager Brandon was so helpful and professional. They know there shit here.!! read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

I had to pop in to this store to drop off a router the seller of the house I had bought left behind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop. read more

WORST INTERNET YOU CAN BUY. We pay $340 a month and it is complete trash, never get the bandwidth we pay for, constantly crashing, late 90's AOL was better than this. They hold a complete monopoly over the valley which is crazy, Vegas needs better options. Switching to StarLink asap. Would post a 0 star if possible but only a 2 will stick. read more

Tim in the Henderson store on Eastern was patient, respectful and knowledgeable. He is an example of the service I was hoping for. Thank you Tim! read more

Cox has horribly unreliable service! Way too expensive for what you get! They want to upsell me and have me switch to their cell service, absolutely not! read more

Cox is horrible! They make promises they can't keep! They set repair appointments, and cancel without telling you, I was just on the phone with Liza, she doesn't care my Internet has been down 3 days, my appointment for today was canceled by who knows, Liza is very dismissive and only tells me she can get someone here tomorrow. I've been waiting 45 minutes to talk to a supervisor. She was on the line and now transferred me to the on hold music!!!! I THINK THE HOPE I WILL JUST HANG UP!!! COX YOU SUCK!!!!! read more

Went there and they guaranteed a price for two years when they never stuck to. After that two years ran out I returned to try to control my pricing. I'm in the store they told me to call customer service. I called from the store and they told me to check the website. Another corporate monopoly screwing the people. The most dishonest business you will find. No wonder why they have so many one star reviews. Looking into alternatives to get away from them. They know it's not easy. If they had more competition you would see more honest business practices and more concern for customer service. read more

Their customer service sucks! I came in to return my equipment and no one greeted me . The lady that was "helping" me seemed like she had a chip on her shoulder. Didn't even tell me have a nice day. Cox you should definitely hire people with "some" customers "some" customer service skills! read more

We decided to change our Internet service from Cox to a new provider in town. Finally some competition! The process of returning my modem was very simple. I had the box that they originally delivered it in. So they scanned the box that I dropped off and credited my account, and then my final bill was created and paid. It was a very simple and pleasurable experience and very easy to return the modem. It was a quick in and out in under two minutes which I very much appreciated. read more

Cox Store - Nice store. - Television Service Providers Near Me - Henderson, Nevada

Came in to update my modern and Justin greeted me upon arrival and was nice to help me, thanks Justin . read more

Cox Store - New cox modern - Television Service Providers Near Me - Henderson, Nevada

If I could leave zero stars I would. Customer service sucks-they are forever sending emails with promotions they don't honor and then when you call have the audacity to speak condescendingly to you. Stop sending deals that are nonexistent! read more

I had to exchange my modem and it was easier for me to just drop it off in person and go. I kept the box it came in and after 3 years it was in need of an upgrade. You have the option to mail it in or drop it off in person. It's not as hard as people think or how bad it used to be. All you need is your Cox equipment, like the cable box and or modem router/ the power cord it came with, the coaxial cake and Ethernet wire that was in the box to return. You can literally give them the items (preferably in the box it came in or a clean box). They scan the item and email you your receipt of return. Or you can wait for a customer service rep to call your name and scan it in person and give you a paper receipt. I waited about 15-20 minutes on a Saturday. Not bad. Parking is really tight next to the White Castle and Quick Care parking lot. read more

Cox represents everything that is wrong with big business. They currently have a monopoly in Henderson and take great liberty is expressing this. Their on the phone customer service is the worst I've ever encountered. If you ask five representatives the same question, you get five different answers. There is no continuity or care. They are the polar opposite of T-Mobile on phone services. If you have to go to a store, I recommend this one, but only if you can get representative Amy. She is the single shining star in an otherwise bleak sky. I had to exchange my modem. It was the third that went out. She was unbelievably helpful and upgraded me for free. Take away Amy, and this store is just like Cox itself. A mess. read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

Cox internet is great, customer service is non existent. Had tech install equipment last Saturday, when he was done he informed me I'm all set at my house. But there is a problem on Cox's end that they are aware of and should be fixed by the next day. Installer was great, still checking in. Cox, not a word. No phone numbers to get a live body, and when you text you get someone who has NO clue what is going on. Cox get back to basics and actually talk and take care of your customer read more

I hope you never have to deal with a problem as a Cox customer! Customer service is non-existent, and the Cox representatives will not tolerate hearing about your Cox service issues. You will get the run-around while Cox continues to collect your money for services you will never receive. Don't waste your time and energy here. Find the services you need with a different company. read more

Customer service was great at this office! The person who clear all my doubts about the internet setup. All was fast and straight to the point read more

Cox has the worst employees. They all have attitudes and are stupid and clearly don't communicate. My apartment was pre-wired for fiber internet and only needed the router. I install the router and everything is all good. So I decided not to have the tech come out. Tell me why the F cox decides that means cancel my service? The attitude from the reps is disgusting. If my apartment allows other internet you better believe I'm canceling asap. I HATE this company. So many shitty employees with shit attitudes to match. read more

I recently came to this Cox because I was having trouble navigating my contract online. This is the first time I'm giving a five star review because the last time I came to the store it wasn't the best experience. However, it has really turned around. I was assisted by Marquise who was just such a great help to me. For the first time ever, I actually tell her about my concerns and my contract, and the way it works, were explained to me in a way that I understood. he was knowledgeable and kind which I greatly appreciated. The manager, Alejandro also came up to check on me regarding my experience and I let him know about my previous experience and how Marquise was just so great. He also heard on my concerns and appreciated my feedback on my previous experience. Alejandro is knowledgeable as well and really brought experience together. So grateful for these two. There are amazing and I hope they get some recognition because they are really turning the store. My overall experience with Cox has not been great, but after my experience with these two, I believe that may be turning around. read more

I finally broke down and got rid of Cox after about 15 years! I went inside to personally drop off my cable equipment and cut all ties! The staff was friendly, attentive & quite efficient. There was an associate greeting customers upon entry for check in and guidance. There was plenty of seating while you wait. Although I was advised by the associate that assisted me, they were having computers issues and they were running a little behind. The wait was less than 15 minutes, which was reasonable to me. My transaction went smoothly. The associate was friendly personable, and made me feel very welcome even though I was disconnecting my services. Overall it was a pleasant experience. read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

Walked in yesterday at 5:30 p.m. and was out the door in about 10 minutes. No wait, quick exchange of the old equipment for the new. Friendly staff and was greeted promptly upon entering. No wait. Awesome. read more

I hate to leave a not so great review for a business, but feel like I should be a candid as possible. If I could give Cox a star rating as a business, based on the constant random raising of pricing alone, it would probably be 1 star at this point, but the kindness of the employees here in this store gave them a 2, so I do want to say take my review for what it is. However, be warned, the wait here is not great, which I will get to in a minute. First I have to explain what brought me into this store in the first place, and it's something I feel like could have totally been avoided. A week ago, my cable box stopped working. It was super frustrating and when I tried to reset it from my Cox app, it lead to me a technician as it couldn't restart. Every time the box would try to restart, it would freeze on the "Welcome" screen, then reset again, and would do this over and over and over again. The technician I got at first mentioned to me that she could restart it from their end, so I said okay. She tried, and it didn't work. She then put me in touch with someone else. Also, just so you are aware, all of this is being done via the chat system on the app. Once I got the other technician, she mentioned to me that in order to get the box fixed, they would have to send a technician out to my home. Okay... but how much is this going to cost me? She mentions to me that since I don't have the protection plan, it was going to be $75 for the technician to come out if they find something that isn't wrong with the box on Cox's end. Whaaaat?! No thanks. I got so frustrated I just canceled my cable haha. Fast forward to now, I had to take my box in because they give the option of them sending you a box to send it back. I didn't want to take the chance of that getting lost in the mail and them charging me. So I said I would take it in myself. Bleh. Wish I didn't. I waited about a half hour, just to hand the box to an attendant and have him scan it in and print me out a receipt. The attendant was really nice, so that wasn't my problem. My problem was the waiting for a half hour for something that took less than 30 seconds. Perhaps maybe it might be worth it to have a separate line for those just returning equipment? Just a thought. All the attendants were nice and friendly despite angry customers in there (not me haha). Dang, Cox. As a customer for years now, I'm just bummed. Your customer service is still pretty good, but dang, those prices. Raised my bill over $100 in a pandemic! Yikes... I still have Cox for my internet, because I haven't been able to find anything better for working for home but if something out there exists that is better and I find it, I bid thee farewell. read more

Fast friendly service. No waiting when we went in. We walked right up and got new service started for a family member.

This is truly the WORST company in the entire valley! They're doing maintenance of course and didn't start until right around the time everyone gets home from work because oh well nothing we can do about their monopoly. read more

Cox Store - Maintenance once everyone gets home from work. - Television Service Providers Near Me - Henderson, Nevada

Avoid this company like the plague. Worst customer service and criminally bad infrastructure in 80's to 00's neighborhoods. Workers at this store are overall kind, but they can't make up for corrupt cooperate profiteering scheme. read more

It's a shame, but this is the only company that service Internet in the area we live in it's a monopoly. It should not be legal that you only have one choice for Internet. They can put the price to whatever they want because you have no other choice.. read more

I came in proper person to make a payment but the guy at the door send me to the kiosk, they don't realize that we might need something else but in order to continue we need to make a payment, he was on his cellphone when I walk in and I noticed that he opened the door for the person before me but NOT for me cause ofcourse he was on his cellphone and that was the reason that he send me to the kiosk, then I ask him if I can pay with a human and he say NO, payments are at the kiosk. From now and over, you should close the store because we can do anything on the cox website. Very disappointed!!! NOT coming back!! And we thought that the store on rancho was the worst but now there's a competition on the worst costumer service!!! You don't realize that here in Las Vegas here's alot of people that we work for hotels or casinos, restaurants etc, etc, and we know about costumer service, think about it your NOT doing us a favor but you're providing a really bad service. I'm giving 1 star because there's no .5 star grade read more

Customer service, try answering the phone. Cable goes out at least once a week where's the refund for the days it's down

Cox Internet service is the WORST I ternet provider that I have ever had to use. The area where I live in serviced by Cox and I have to use their service if I want the internet. They conduct maintenance whenever without informing their customers. Still charge for no Internet during maintenance. I see why they make so much money.... the service is lousy. The internet in my area has many many interruptions. Very frustrating to deal with Cox. If I could give them a ZERO I would. read more

Im so exhausted and disappointed with Cox. Last year on May 2023, I bought a new iPhone at the store ( iPhone 14). I did everything they asked to get my iPhone unlocked because I wanted to have a different provider, so I used it and payed the line for more than 6 months. Now it's March 2024 and they haven't been able to unlock it. I've been to the store 16 times and they still can't help me. NEVER buy an IPHONE with COX!!! You'll never get it unlocked, so you will be stuck with them for the rest of your life. read more

Wish there were a zero star rating. This review is more so about the service of the company than this loc If you're thinking of getting cox...DONT!!! Customer service is terrible on the phone and in person.. there equipment is cheap and over priced even if you lease and there service is embarrassingly bad I'm paying for 300 MBPS and have been getting 80kbps tops.. I've called emailed the works. No resolution. No answers. Nothing. No other service providers are available in my area so I guess that's why they can get away with it.. at this point the Starbucks WiFi in the parking lot would be more convenient. read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

George R. Was the nicest easy going person. My man had a giant smile when he greeted me did not rush me but at the same time had me in and out in 20 min! Let me know all my options while also not being pushy definitely the right balance. This dude is definitely future management material. Please get these reps some chairs lmao! read more

Absolutely the worse service between the manager and associate Emelani. They do not care to help with any problem that may come up with setting up an account and instead of calling support themselves handed me the number to call. read more

I changed my plan online and was having major issues where I was getting charged non return fees for equipment necessary to use the services. Nobody at cox's customer service lines was any real help about it. I grab the equipment in question to just return it and bring it in to the store for a credit. I went in and saw Justin and he rectified the whole situation for me. He was more help than anyone that I have ever dealt with at cox. Even spent less time with him than my last phone call with support to get the whole situation resolved. If you need help with your service, go see them in the store. The phone center people just are no help. Absolutely impressed in how much more help Justin was than my hours of phone calls to "customer service." read more

It is 5:17pm just tried to call and it states they are closed. Thought they close at 6? Is there another Company anyone can recommend for internet so I can cancel my service here. Pay over 200 a month for poor service. read more

4 STARS FOR THE ACTUAL INTERNET When we first moved into town, I spoke to one of our neighbors to ask which internet service she likes. She said, "Oh! I like COX a lot!" (I'm immature despite my age, so I laughed. LOLLL) Anyway, we've had Cox Internet for about a year or so, and the service has been pretty good so far. I have a TON of devices connected at home, from computers to mobile phones, tablets, smart TVs, Alexa echo dots, and Google devices. The service is pretty good overall, but recently, I've been having issues with latency and connection from the TVs and Alexa. 5 STARS FOR CUSTOMER SERVICE I spoke to Kat on the phone to add services to our Cox Internet service. She was so nice and made it really easy to get set up! I wish all customer service people were as nice and competent as she was. read more

I'm giving a zero star review for Yelp for not being able to specifically provide a rating for the Cox cable and Internet service. In regards to Cox they provide decent TV, cable packages and good Internet speeds. My problem is bill payment system even though I have requested several times to have my bill due by the fifth of the month. They send emails saying my bill is late if it's not paid by the 27th. I do not appreciate notices saying my bill is late., If it hasn't been paid by the second or the third day of the month . this is not customer friendly. In fact, this is anti-customer. As soon as another Internet and cable provider becomes available in my area I am so finished with Cox.. but Cox understands this and this is why they want to push the envelope because they can get away with it read more

Went in today 06/08/20 and was helped by Francisco. Very nice guy , very helpful and my issue was resolved right Away. Spectacular customer service and he made my experience great! Thank you! -Zain read more

I had an amazing experience here! My home wifi was acting up, and after a call to Cox support, it was determined that my Cox modem was outdated, and I needed a new one. I was told to just bring in my current one, and the employees here would know what I needed. I popped in, and had a very short wait...about 5-7 minutes... The Cox staff member scanned my old modem, and said she would be tight back. Here it comes, some issue why they can't do anything, I was thinking... She came back with a box, scanned it, had me sign that I did an exchange, and bid me a good day. That was IT! Super easy! Very professional! I am a very happy camper( and Cox customer)!!! read more