If I could give this ER department a negative star rating, I would…read more My 75-year-old dad arrived with stroke-like symptoms and was kept in the ER overnight so they could perform an MRI the following morning. During that entire time, he was never given fluids, never offered anything to eat, and his call light went unanswered for 10-20 minutes at a time. At one point he tried to get up to use the urinal on his own because no one responded, and he fell on the same hip he had just had replaced a few months ago. When we raised concerns about the fall and asked about getting his hip x-rayed, Physician Hayes responded with unnecessary rudeness and condescension. She looked at my dad and asked, "Sir, do you have dementia?" Not only was this disrespectful, but any provider should be aware of a patient's medical history by reviewing the chart before making comments like that. By the time we were discharged, I was furious and deeply concerned. The care my dad received was neglectful, dismissive, and ethically unacceptable. I will be contacting the patient advocate to file a formal complaint. Something needs to change before someone is seriously harmed--or worse.

The most horrific hospital in the Quad City Area. Do not go there to the ER anywhere close to 9pm…read moreor after. You are sure to die while in the waiting area. 5 hours waiting and the sun is sure to be up by time we get any help. I swear there is one employee working, or something of that nature. Go anywhere else, just not Silvis Illini Hospital.

I come to Metropolitan Medical Laboratory a couple of times a month for blood tests. The staff at…read moreMetro Lab are always friendly and efficient and have done a great job communicating results with my doctor in Salt Lake City, Utah. I'm uninsured, but it isn't a big issue because the cost of an INR is very reasonable at Metro Lab. I'll continue patronizing this business for as long as I'm in town!

Was in er for low electrolytes...treated quickly and had ekg and chest xray. A resident physician…read morecame in and was very nice. Had fluids and labs by attending Dr. Nurse very sweet. Best experience in this er!

After four weeks of attempting to coordinate care with Genesis Home Medical, I have decided to…read moredisengage entirely. Following the submission of my referral, I received a text message a week later stating that my records were under review and that I would receive a follow-up call to schedule an appointment. That call never came. When I followed up myself, I was informed that scheduling could not proceed without the complete records from a sleep study conducted over two decades ago. This requirement is not only unreasonable but also profoundly out of touch with the realities of long-term medical care. In the 20+ years since I received my CPAP, not a single provider--whether physician, home health company, or insurance--has required those records, or EVEN asked to check the machine. Expecting a patient to retrieve documentation from a defunct sleep center or from physicians whose practices have changed hands and locations multiple times, especially from an era when electronic medical records were barely in use, reflects a disturbing lack of flexibility and common sense. This experience demonstrated a clear failure in communication, accountability, and patient-centered care. I would strongly advise others to seek alternatives.

Staff made an appointment that they didn't honor and then stated it was my fault because the…read morereceptionist working at the time the appointment was made should not have booked the appointment. I had taken time off of work to come to the appointment that I had also waited 3 weeks for. When explaining this to the person at the counter, I was told that I could wait even longer and take a full day off for another appointment and they would maybe honor the appointment the next time. Disappointed at the lack of ownership for their mistake and disgusted at the customer service of the irresponsible receptionist who shrugged as if she could not care less. For a family practice, I found this level of disrespect to be extremely frustrating and would not recommend this place to anyone looking for medical treatment.

Horrible trying to get ahold of them or getting them to refill prescriptions. My daughters doctor…read moreworks Tuesday through Thursday and they ask you to expect 48-72 BUSINESS HOURS for a refill. However they cannot refill an rx if the doctor is not in office. So you get to try one week, then try again the next. My daughter has an active prescription, hasn't missed an appointment, needs a refill, and they are refusing to fill it.

Very please with the immediate service and detailed diagnosis. The doctor ordered the prescription…read morewhile he was still in the exam room via wireless. Brilliant! In and out in less than 30 minutes.

Sad, not sure when this hospital system started to take a dive. It seems like when the ceo, I…read morethink Cropper is his name, maybe Capper. They are money oriented, the staff are disheartened, the wait is poor, and then you turn on the news and hear this CEO yappin about how great they are. The second shift medical area was a night mare thank god we stayed with my mom. RUN to Iowa City