They always get you in and out! And comes with a car wash. I love coming here. I find them to be…read morehonest

Good customer service, technicians had patience with me and provided clear data about my vehicle…read morewith written reports.

This has been the absolute best experience I have ever had with an Automotive shop. We came in here…read moreas a last resort when all of the RV service shops in the area seemed to turn us away (I think because they are packed due to memorial day weekend). We were able to work with James and he was extremely helpful in every way. He was able to get our Tow baseplate installed on our jeep in no time. I would highly recommend this shop for anything. Their customer service is outstanding and they did a speedy job for us. Not only did James do an excellent job with installing the baseplate and squaring us away with the electrical, but he came out to our motorhome and helped us connect up the tow bar. He then went back inside and looked up the proper towing procedures for our particular vehicle, came back out to tell us, and then helped us get everything setup right. Lastly, he followed us for about a mile to make sure that everything was working properly. He did all of this without being asked to do so. Curtis was our service manager, and I believe he had an appointment elsewhere when we arrived, but he took care of us and ensured that we were properly taken care of with the other gentlemen at the desk, prior to him departing for his appointment (I believe we may have cause him to be late, sorry, Curtis). I am amazed at the kind of culture of service that is bred into this shop. Every single person we interacted with was the embodiment of customer service. I must say our experience was beyond just customer service, it was more like "service for their fellow man". I very rarely write reviews for places, but I absolutely felt compelled to write this. Do not hesitate to take care of your automative needs at this place.

I will never take my vehicle there again. Service is mediocre. When I addressed the issue, service…read moremanager used passive aggressive tone and terminology. I was asked to take my vehicle unfinished as a courtesy because of the lateness of the day. A key fob was not working properly (it was not programmed properly at this shop). I brought it back at my convenience and was told it needed to be left for at least three hours to diagnose. I thought this was very strange, since the $4K job was diagnosed in less than an hour. So, I know I got hosed, just will not recommend or go back.

Needed a 100 year old Model A Ford original radiator cleaned and checked out for a restoration…read more Everyone there was so kind and handled the job with respect and timeliness. Great job everyone and especially to Chris! He has been doing his job for a very long time and they are all lucky to be together! Thank you all for taking such good care of my needs. Jon Warren 1929 Model A roadster

They are honest and helpful! I didn't need work on my car the last mechanic hit a hose and they…read moreadjusted it and said if I have any other issues come back. My car was running hot due to this, God is great and there is still good in this world!

I would like to report a quality control concern regarding my recent visit to Marvin's Tires and…read moreBrakes, located at 5510 Waldo Beach Rd, Fayetteville, NC 28306. I visited this location on July 9 at approximately 9:00 to have my tires balanced and my vehicle aligned. During my visit, the team working at that time appeared very disgruntled and did not give the impression of a professional or customer-focused environment. While the technician was working on the tire balancing, I noticed that he was adding new wheel weights without removing the original weights that were already on the rims. I also noticed that he was not cleaning the inside of the rims before applying the new weights. From my experience, wheel weights may not stay properly attached if they are applied over dirt, brake dust, or residue from the brake calipers. This can cause the weights to come off over time and may result in the tires becoming unbalanced again. I also observed the technician using a chisel to remove wheel weights, which gave me the impression that he either did not have the correct tools or was not using the proper equipment for the job. That raised additional concerns about the quality control and professionalism at this location. I brought my concerns to the manager's attention. Unfortunately, the manager did not appear professional or customer-focused during the interaction. He seemed unhappy to address the concern and did not communicate with much tact or courtesy. At this point, I would not recommend this location to anyone. When comparing the price with the Ford dealership, Marvin's Tires and Brakes may have been more economical for the balance and alignment, but based on this experience, I believe the dealership would likely have provided better quality control and a more professional service process. My concern is not only about my vehicle, but also about the quality control procedures at this location. Tire balancing should be done correctly the first time, including removing old weights when appropriate, cleaning the rim surface before applying new weights, and using the proper tools and equipment.

Store Manager greeted me with kindness and was knowledgeable. I had a 9am appointment, Edwin and…read morehis team were prompt to get in for an oil change and tire rotation. This is my go-to place for servicing my vehicle due to fair pricing, knowledge employees, and fast service!

Told a guy named Bill I had car warranty .He added some fee for him having to call my warranty that…read morewas going to pay for car and it would cover the wheels ..he calls about the cv boot which wasn't talked about and continued to call warranty trying to get money out of them and myself

My favorite auto shop! I've been here twice now (first time I had an alignment and second time an…read moreoil change) and will continue to come back. They're affordable, let you know about other service recommendations without pressuring you, take the time to explain why you may need other services, and the waiting area is clean and welcoming. While you wait, there's usually cold water and some candy in the waiting room. They are usually pretty fast with getting your service done and I'm just now seeing they have specials as well! There were also several people that walked in while I was waiting asking for things and they are honest when they can't/don't have the supplies to execute a service. Really nice people!

I've got my mandatory annual NC safety inspection done, called Fayetteville Auto Service and they…read moretreated me like family. Dave answered my call. I've been to many different auto service and so far, this is where I'm gonna get my oil changes and my brakes serviced. From day one, I'm a fan. Go now if you have any check engine light or something. I'm sure he will lay down the issues and give you an honest opinion. Thanks Dave! Value is awesome.

I didn't see the response as I hadn't realized I made the contact thru here. I usually get Dave by…read morephone directly. He's a great & honest mechanic (over my long life I have only found 2others I would say that about!) I highly recommend his work, honesty & professionalism.

Competitive pricing. Efficient. Reliable. Nice people…read more Thorough. They fix things and check everything

We've been to Harrell's twice and both times their staff and service were exceptional. I've heard…read morepeople mention a good mechanic is rare so I'm here to let you know the good ones are at Harrell's! Highly recommend and we'll be back next time we need anything for our cars.

I didn't purchase tires from Harrels but the individual I spoke to went above and beyond to try to…read moresecure me some inner tubes for river floating.

Over priced ripoff shop. I was quoted nearly 2000 dollars and went to another shop where I was…read moreinformed far less needed to be done and got a brake job add as well and only paid 530.00 dropped off morning 0809 and got my car back 2:30 afternoon.