This place is a black hole of failure…read more I bought a jeep here a few years back, no real issue with the purchase but the problems began there. My plates never came in, well they did but they never put my contact info in properly, so they called the wrong person. It took four more visits (over three years) until they finally had it correct. I speak fluent English issue w/o issue and can write with a masters level, I just don't think anyone there cares to make corrections. Free oil changes. What a joke. I made an appointment for my first one and waited almost four hours for them to finish. Correct, four hours. I nearly lost my mind. When asked what was taking so long they fed excuses, once they realized I worked as a wrench in college and called b/s they said my tech was busy with another project, then why make a reservation? Second free oil change - 2.5 hour wait with reservation. That was the last one. Warranty work several years later, I give in and buy an oil change three pack. I call back for my next oil change - they have no record of me buying the three pack. Now I am transferred to a manger who I leave two messages for.....no return call. Save yourself the pain. The work is usually solid, but the customer service staff are on a permanent LSD trip.

Title: Beware of Deceptive Service Practices - Pine Belt Jeep Misled Me on Warranty Coverage…read more Review: I brought my 2024 Jeep Wrangler Willys (16,000 miles) into Pine Belt Chrysler Jeep Dodge Ram in Lakewood for what should have been a routine warranty-covered issue. I had photo evidence showing the vehicle's condition before drop-off -- no damage, no tear in the CV axle boot, and no grease leakage. After keeping the vehicle, the dealership claimed the axle boot was punctured and denied warranty coverage. Then came the kicker: they tried to upsell me a $3,000+ repair out of pocket and told me to "call your insurance company" -- a blatant attempt to deflect manufacturer responsibility. This felt more like a scam than service. The tear in the boot only appeared after the vehicle was in their possession, and multiple independent mechanics confirmed it was a clear warranty issue. Now my Jeep is unsafe to drive, and I'm left questioning whether the dealership tampered with it to dodge coverage. Management (Dan Ariel and Joseph DeAngelo) showed zero accountability and failed to address the serious concerns I raised. This isn't just poor service -- it's potentially fraudulent conduct. I've submitted formal complaints to the NJMVC, Consumer Affairs, and Stellantis. If you value transparency, honesty, and your safety -- I highly recommend avoiding Pine Belt for both service and warranty work.

They use bad oil here. Went here twice for an oil change and my engine shut down. Took my car to…read morethe dealership and they said the oil used is extremely bad and caused my engine to malfunction. Had I been driving in the city or on the GSP when the engine shut down I would have been killed! Stay away from this service station. Car wash isn't that great either, New Era down the road is 100% better.

I pulled in at about 550 pm ( not knowing closing time ) the manager ( Jesse ) said pull in ill get…read moreyou in and out, the other technician on the other hand was not thrilled his whole attitude and demeanor extremely poor. After the service was complete i tried to apply my windshield washer fluid and it did not come out. I asked the technician ( ioannis from what the receipt says ) if they still add the fluid in as part of the service and his response was " oh must have forgot " and kept walking to his car without a care in the world about his poor performance in his task he paid to do. But thankfully Jesse the manager was still there and gave me a container of fluid and all was good .... so I thought, as soon as i pull off i feel a wobble in my tire and start thinking what did they do or not do. Come to find out after inspecting my car and even checking my oil ( Incase he forgot ) i found a bolt/massive nail in my tire, normally the parking lot and entire facility is very clean but i guess that isn't an everyday thing........ really liked going there prior to this experience so I'm hoping it gets corrected immediately

Recently purchased a Honda CR-V from Matt at this dealership. We were back and forth for a couple…read moreof weeks between a Honda and a Subaru. There were things I liked better on one then the other and vise versu. After going back and forth a few times between dealerships we decided on the Honda mostly because we felt Matt was honest and very easy to do business with. So thank you Matt and Universe Honda for selling us an awesome car.

Customer satisfaction Unhappy with service after repair. Could not get past phone reception to…read moreget service manager.

Karly Fisher at Toyota World Of Lakewood is the lady you need to work with. We came to TWOL after…read moregoing to another dealer who, after two weeks just couldn't put the deal we wanted together. We came in after two weeks of being abused by the other dealer and gun shy... we were introduced to Karly and that was our lucky day. She was sweet and very professional. We told her what we wanted and within one hour we had a deal together on exactly what we wanted. No back and forth with a sales manager... just a "yes we can do that!" Karly is tenacious and will be on top of you to dot your "i's and cross your "t's until the car is delivered to you and to your satisfaction... but its all to benefit you. TWOL even gives you a full tank of gas without question! Easiet deal we ever did. Love Karly and Love our new 2019 RAV4 Hybrid! Side note... Credit manager gave us 1/2 point less interest than we even asked for... very honest car dealers... a rare find... well worth the trip!

**Toyota World -- $10,000 Over MSRP and Counting** [no…read morestars] Let's start with the basics. Post-COVID supply chain disruptions created real scarcity in the auto market, and dealers across the country used that window to add market adjustments to sticker prices. That window is largely closed. Inventory has normalized. So explain the $10,000 pre-tax markup over MSRP. Not a trim upgrade. Not an added package we requested. Just a number sitting on the contract, daring you to ask about it. When we did ask, we got a vague reference to "trade costs" and "what the market supports." The market, as it turns out, does not support this. We found the same vehicle elsewhere at $5k less with no negotiation required. Then came Melissa. Melissa threw out the old line about nitrogen-filled tires, already applied to the vehicle and buried in the contract. Not offered upfront. Not explained. Just there. She also stated plainly that she needed to make money on inter-dealer trades. That's an internal business cost being passed directly to the customer as justification for a markup that was never disclosed until we were deep in the numbers. This interaction felt like a hostage negotiation, only there was no proof of life. This is not aggressive sales. This is a structured process designed to obscure the real price of the car until you're too far into the conversation to walk. Some people don't walk. That's the model. We walked. Stay away. Far away.

Called to make an appointment for an issue i was having with exhaust noise. The gentleman on the…read morephone booked me in for the following day. Took it in and told RJ what the issue was. He had it up on the hoist and showed me the problem. He fixed it right up and as a bonus, repaired 2 hanging pieces that needed fasteners. Total cost was amazingly reasonable and affordable. Job well done!!! He also gave it a basic inspection and pointed out a bit of tire wear and gave advice. Appreciated! Would highly recommend this family owned business!

Earned Trust Friendly Service…read more Timely Knowledgeable Communication Cleanliness I had issues with my exhaust system that needed to be addressed and was expecting headaches, delays, mechanic mumbo-jumbo, and wallet-pain. Nothing could be further from the truth at Brick's Best. When I arrived at Brick's Best, I was greeted immediately by friendly faces who took my appt right on time. They invited me to have fresh coffee with cold Milk, some packaged snacks, and a sparkling clean bathroom. They diagnosed my issue in less than 10 mins and discovered another issue that I didn't expect and said they would fix that too. They promised it would be done before I left...and within an hour, it was done. They even took the initiative to replace my loose plastic engine plugs at no addl. When you go, ask for Reeves or his son, or trust anyone who works for Brick's Best. He's an old school mechanical magician with a new-school emphasized attn on customer service whether you are a motor-head or a mechanical menace like myself who relies on trusting the professionals not to rip me off! I promise you that any expectations you have will be surpassed. The whole team at Brick's Best valued my time, my auto needs, and my pocketbook. Thank you Reeves! Sincerely, Joe P

The team at Allstar is amazing - friendly, prompt, knowledgable and honest. From inquiry to…read morepurchase, I felt confident I was dealing with a quality group of people. I had been shopping for a very specific car for 6 months and their listing was a diamond in the rough. When I got to the lot, the car's condition matched (I'll even say exceeded) my expectations and it was prepped for me to test drive. They appreciated my knowledge and passion for the car and did everything they could to find a deal that worked for me. I would highly recommend Allstar to anyone shopping for a used car.

From the owner: We are a small dealership that sells quality used cars at affordable pricing.read more

Update: After speaking with the manager about the issue with my car, I am pleased to say that…read moreeverything has been resolved to my complete satisfaction. The manager was professional, understanding, and went above and beyond to address my concerns. I appreciate the effort made by DiFeo Kia to ensure customer satisfaction, and I would now recommend their services to others. I have been a loyal customer for over 5 years, and so very happy that the issue has been resolved .

High-Pressure Sales Tactics - Avoid this dealership or at least Simon ZIno. Worst of the worst and…read moremad at myself for falling for the slimy tactics. I had a very disappointing experience with this dealership. The sales process felt manipulative and overly aggressive. The salesperson used high-pressure tactics to push me into leasing a vehicle at an inflated price. I later realized that the numbers and "limited-time offers" they used to rush my decision were misleading. Of course it was my fault, but everytime I said I wanted to think about it overnight he added more pressure. Two years later I wanted to turn in the car a year early with 2/3 of the allowable miles. Mr Zino of Difeo exaggerated how much my car was worth and wanted me to pay the entire lease for them to take the car. Overall, I left feeling taken advantage of both when leasing the car and when trying to turn it in early. I recommend doing extensive research and visiting other dealerships before signing anything here. Transparency and honesty are clearly not their priorities.