Not a terrible experience at this shop, as most experiences at car dealerships are absolutely…read moredreadful. I wasn't hounded like a piece of meat by the sales people which I found to be be quite satisfying. Checked out a few cars outside by myself before being approached and asked for help. When I politely declined, the salesman (Jose) was pretty cool about it, gave me his card and told me if I needed him, I could find him. He wasn't pushy, or overly zealous. He let me do my thing, and about 35 minutes later I came back to him and he was happy to help me. They fell short of 5 stars, not because of customer service, that was pretty on par. Their pricing was a bit off, and I had to ask the manager for a breakdown of my pricing three times before he actually brought it to me. They helped me get a new car which was desperately needed though, so check them out if you're in the area.

Recently purchased a Honda CR-V from Matt at this dealership. We were back and forth for a couple…read moreof weeks between a Honda and a Subaru. There were things I liked better on one then the other and vise versu. After going back and forth a few times between dealerships we decided on the Honda mostly because we felt Matt was honest and very easy to do business with. So thank you Matt and Universe Honda for selling us an awesome car.

Title: Beware of Deceptive Service Practices - Pine Belt Jeep Misled Me on Warranty Coverage…read more Review: I brought my 2024 Jeep Wrangler Willys (16,000 miles) into Pine Belt Chrysler Jeep Dodge Ram in Lakewood for what should have been a routine warranty-covered issue. I had photo evidence showing the vehicle's condition before drop-off -- no damage, no tear in the CV axle boot, and no grease leakage. After keeping the vehicle, the dealership claimed the axle boot was punctured and denied warranty coverage. Then came the kicker: they tried to upsell me a $3,000+ repair out of pocket and told me to "call your insurance company" -- a blatant attempt to deflect manufacturer responsibility. This felt more like a scam than service. The tear in the boot only appeared after the vehicle was in their possession, and multiple independent mechanics confirmed it was a clear warranty issue. Now my Jeep is unsafe to drive, and I'm left questioning whether the dealership tampered with it to dodge coverage. Management (Dan Ariel and Joseph DeAngelo) showed zero accountability and failed to address the serious concerns I raised. This isn't just poor service -- it's potentially fraudulent conduct. I've submitted formal complaints to the NJMVC, Consumer Affairs, and Stellantis. If you value transparency, honesty, and your safety -- I highly recommend avoiding Pine Belt for both service and warranty work.

You deserve 0 stars!!!! Service has known about my radio issue for 4-6 months and knew it was an…read moreintermittent problem. It took a month to get an appointment. I was greeted by a nice man who filled my windshield wiper fluid and put protection on my seat and floor. Unfortunately, he obviously smokes and reeks of cigar/cigarettes' smoke so the 30 seconds in your car you need to open the windows to air it out. Then this miserably service writer lady takes pictures of your car and first thing she says is "do you have extended warranty" I state you have known about this issue for 4-6 months. BY THE WAY I PURCHASED THIS ON FEB 16,2024 so it expired yesterday????30 days to get appointment and it expired yesterday?????? I requested to speak with manager Mr D Angelo who I spoke with originally and he says call Jeep or we can do a 1 time courtesy fix but you would be responsible for a portion and then states I cant help if it took you all this time for an appointment. Seriously??You knew this was an intermittent problem and the warranty expired YESTERDAY while I was waiting for my appointment. Great service, great communication. Obviously your employees follow your miserable personality and poor customer service. By the way it is customary when an customer walks in your office to stand up introduce yourself and perhaps shake their hand. You sat with a sour face behind your desk no greeting nothing. Fantastic service by you and way to fix/diffuse situation.NEVER AGAIN. On to Corporate. Please don't respond with BS you know we spoke numerous times about this

Karly Fisher at Toyota World Of Lakewood is the lady you need to work with. We came to TWOL after…read moregoing to another dealer who, after two weeks just couldn't put the deal we wanted together. We came in after two weeks of being abused by the other dealer and gun shy... we were introduced to Karly and that was our lucky day. She was sweet and very professional. We told her what we wanted and within one hour we had a deal together on exactly what we wanted. No back and forth with a sales manager... just a "yes we can do that!" Karly is tenacious and will be on top of you to dot your "i's and cross your "t's until the car is delivered to you and to your satisfaction... but its all to benefit you. TWOL even gives you a full tank of gas without question! Easiet deal we ever did. Love Karly and Love our new 2019 RAV4 Hybrid! Side note... Credit manager gave us 1/2 point less interest than we even asked for... very honest car dealers... a rare find... well worth the trip!

**Toyota World -- $10,000 Over MSRP and Counting** [no…read morestars] Let's start with the basics. Post-COVID supply chain disruptions created real scarcity in the auto market, and dealers across the country used that window to add market adjustments to sticker prices. That window is largely closed. Inventory has normalized. So explain the $10,000 pre-tax markup over MSRP. Not a trim upgrade. Not an added package we requested. Just a number sitting on the contract, daring you to ask about it. When we did ask, we got a vague reference to "trade costs" and "what the market supports." The market, as it turns out, does not support this. We found the same vehicle elsewhere at $5k less with no negotiation required. Then came Melissa. Melissa threw out the old line about nitrogen-filled tires, already applied to the vehicle and buried in the contract. Not offered upfront. Not explained. Just there. She also stated plainly that she needed to make money on inter-dealer trades. That's an internal business cost being passed directly to the customer as justification for a markup that was never disclosed until we were deep in the numbers. This interaction felt like a hostage negotiation, only there was no proof of life. This is not aggressive sales. This is a structured process designed to obscure the real price of the car until you're too far into the conversation to walk. Some people don't walk. That's the model. We walked. Stay away. Far away.

Bought car there with extended power train warranty, have spent about $1400 in less than 10…read moremonths, engine consuming oil internally, wheel hub assembly replaced , battery, tires, headlight bulb, one of the two catalytic converters , service center showed me there was a weld done to the exhaust where the cat needed to be replaced but it comes with the flex pipe , someone cut out a piece of exhaust pipe w/out replacing cat and flex pipe prior to my purchase. This vehicle was purchased at a sensitive time after the sudden passing of my mother before Thanksgiving. Holiday. Also we never received the Amazon card as promised. Car was advertised as "mint" condition.....

From the owner: quality used car dealershipread more

Update: After speaking with the manager about the issue with my car, I am pleased to say that…read moreeverything has been resolved to my complete satisfaction. The manager was professional, understanding, and went above and beyond to address my concerns. I appreciate the effort made by DiFeo Kia to ensure customer satisfaction, and I would now recommend their services to others. I have been a loyal customer for over 5 years, and so very happy that the issue has been resolved .

High-Pressure Sales Tactics - Avoid this dealership or at least Simon ZIno. Worst of the worst and…read moremad at myself for falling for the slimy tactics. I had a very disappointing experience with this dealership. The sales process felt manipulative and overly aggressive. The salesperson used high-pressure tactics to push me into leasing a vehicle at an inflated price. I later realized that the numbers and "limited-time offers" they used to rush my decision were misleading. Of course it was my fault, but everytime I said I wanted to think about it overnight he added more pressure. Two years later I wanted to turn in the car a year early with 2/3 of the allowable miles. Mr Zino of Difeo exaggerated how much my car was worth and wanted me to pay the entire lease for them to take the car. Overall, I left feeling taken advantage of both when leasing the car and when trying to turn it in early. I recommend doing extensive research and visiting other dealerships before signing anything here. Transparency and honesty are clearly not their priorities.

This review is two years in the making, I bought a 2004 F-250 from TSJ in August of 2013. All I can…read moresay is they were amazing from start to finish of the process, they went literally above and beyond for me to get me into the truck, I dealt directly with the General manager and he was great, truck is still running strong today two years later. Will definitely use them again for future vehicle purchases! Definitely Worth the trip there if you're thinking about it!

These guys are the real deal! Most used car dealers I have dealt with showed some shades of gray…read morewhen doing business. When I went to these folks I found a wealth of knowledge, high level of integrity & absolute honesty. These are rare characteristics these days so I was thrilled to work with them. They gave me a great deal for my car which was significantly better than any other dealer I talked to. Then they found me my dream car which I was happy to buy. No promises that they did not do...no pressure sales...just honest car guys who live & breath cars! To say my experience was flawless is the best way to describe their process.

Hubby looked on line for a certified pre owned car! Found…read moreone that we liked. We went to Pine Belt Subaru, greeted by Pharrell! Professional and courteous! Took car for a test ride. As promised by Pharrell in 90 minutes we drove off with our SUV! Veronica assisted us to ensure our insurance was updated! Great experience! Thank you Highly recommend! Love my SUV!!

Bought two cars from them. When it came to honor their one free dent repair they didn't. i…read moreconfirmed it was covered before I dropped the car off then the lies begin. Spoke to the manager who was worthless. What a waste of time. They lost a good customer.