Not a very good buyer experience. Hidden fees, Lack of of customer care and support. In the…read morebeginning I thought we would be gaining a dealership that would make several purchases with, was wrong about that. Wouldn't recommend.

I purchased a small SUV from Auto Exchange of Lakewood, NJ in the summer of 2018. I was told by…read morethe salesman that people come from out of state to purchase cars from them because of "the quality of cars" that they sell. Since purchasing this car 4 1/2 months ago, I have had to replace the following: Transmission Radiator 2 Radiator hoses Actuator which controls car vents Heater core Thermostat I have put almost as much money into this car in the past 4 months as I had paid for it! I am beyond disgusted. Shame on me for putting trust in a car salesman.

Hubby looked on line for a certified pre owned car! Found…read moreone that we liked. We went to Pine Belt Subaru, greeted by Pharrell! Professional and courteous! Took car for a test ride. As promised by Pharrell in 90 minutes we drove off with our SUV! Veronica assisted us to ensure our insurance was updated! Great experience! Thank you Highly recommend! Love my SUV!!

Shockingly bad customer experience. I called about a serious issue with the automatic breaking…read moresystem when my car came to a stop for no reason. I asked for the service department and they handed the call over to an ai agent. Multiple interactions with the sales and service teams have demonstrated they are disrespectful. I look forward to going elsewhere for future purchases and services.

if you have felony you can't even go to the bank shit crazy , they need some type of warning sign i…read morewasted a ride !

Always super helpful staff. A small branch that services a large section of the state of NJ. Easy…read moreand smooth transactions, always.

I have been shopping for a car at a particular price point and shopped them all…read more Toyota Honda you know what I'm talking about Walked into this place not being familiar with Subaru I didn't know they no longer made sedans. Brandon a sales mgr greeted me and I told him what I was looking for and at what price. That's usually a deal breaker. However he showed me a Impreza hatchback in red and it was the first car in the price category that had any style.Sat with Randy the sales man and after a few minutes of talking Brandon had appraised my trade in and presented me with a deal that was unbelievable Almost to the dollar of what my budget was I am now driving a beautiful brand new car with great features that are unattainable at the deal I got I shopped used and new and a new car with a warranty and all the bells and whistles I wanted are what Brandon and Randy put together Financial department was a breeze unlike most other dealerships. I was highly impressed with how this dealership worked hard to get the best value for my price range This should be the first and last place you should look at when purchasing a car in a particular price range

Love the Service Dept...I went in because one of my tires was flat, because I purchased the tires…read morethere a year ago they replaced the tire for free. Then I told him I would've gotten my oil changed, but I didn't have my coupon so Tim managed to make sure I got one! then they pulled it through the car wash for me so overall, I went from having a bad day to a very good one ,great job Tim Rother!

I finally got everything finalized and my tags. Due to covid it took a long time. I am leaving a…read morefive star review because they could have sent me away as all the other big name dealerships have in the past. They worked with me. They got me financing that was lower as I have ever been quoted in the past. Gregory is the man there he got all my stuff figured out when other people couldn't. Yes there was fees yes it took a while to finalize. They put me into my truck on day one and I was happy waiting for my paperwork to finish. One thing to watch for is if your vehicle is from Canada the warranty may not transfer so be diligent in your research. With all the fees it was well below blue book.

If you like to waste your time this is thebplace for you!!! 6 times I was told the car was there…read moreand 6 times it wasn't. I would get a call from the (sales) or secretary and was told the car is there when would you like to come in just to get a call 30 mins or so later to tell me the car was NOT there it is in inspection. Well, I got a call yesterday 9/7/26 and they told me the car is DEFINITELY there when would I like to come in and see it. I replied today or tomorrow, she said call us ahead of time so we can have the car ready. I called today and told them I would be there in 20 minutes and guess what, THE CAR WAS AT INSPECTION...... COMPLETE INCOMPETENCE, COMPLETE WASTE OF TIME!!!

Brooklyn Chinese Car Broker Danny Lew Accused of Scamming Customers - Turning Car Purchases into…read moreLeases and Stealing Over $400,000 As more victims come forward, it's becoming clear that this is not an isolated incident but a well-planned, systematic scam. We are determined to hold him accountable by organizing a class action lawsuit and working with a legal team to recover our losses and pursue criminal charges. According to reports from the China Press and Sing Tao Daily, a car owner claimed they were scammed by the same Chinese broker, Danny Lew, who tricked them into leasing a car instead of buying it--resulting in a loss of over $27,000. Danny Lew, a Chinese car broker based in Brooklyn, allegedly set up a fraudulent scheme targeting Chinese international students and local Chinese residents. He claimed to help them purchase new cars but instead fabricated fake purchase contracts and forged their signatures. Victims only discovered the fraud after paying significant amounts and receiving the vehicle, only to find out it was a leased car. One of the victims, Ms. Zhou, sought help from the Asian American Community Empowerment (BRACE) group on the afternoon of May 5. According to her account, her husband met Danny Lew back in 2014 through a friend when Lew was still working at a dealership. They purchased cars through him in 2014 and 2018 without issues, which built trust over time. In April 2023, Ms. Zhou decided to trade in her 2018 car for a brand-new Lexus 450e electric vehicle. She contacted Lew again, and he came to pick up her old car, estimating its value at $27,000. He also claimed the new vehicle would qualify for over $7,000 in federal tax credits. They agreed to use the $27,000 from the trade-in as a down payment toward the new car. After deducting the tax credit, the total cost would be around $50,000. Lew later delivered the new car to Ms. Zhou's doorstep. Throughout the entire process, she never received any contracts nor signed any documents. However, she created an online account with the Lexus financing website and made monthly payments, fully believing she had purchased the car. In February this year, a friend from Pennsylvania called and warned her about being scammed by Danny Lew in a similar way--the car they thought they bought turned out to be leased and was repossessed. The friend urged Ms. Zhou to check her own vehicle's status. Alarmed, Ms. Zhou contacted the car finance department and was shocked to learn her vehicle was indeed leased, with a three-year term ending in 2027. She then logged into her account and discovered the same: the car was listed as a lease, not a purchase. Ms. Zhou admitted she had trusted Danny Lew so completely that she never closely examined the account details. After realizing what had happened, she repeatedly contacted Lew. He initially denied everything, then claimed that a different account--one she did not have access to--was used for the purchase. Eventually, he stopped answering her calls entirely. Ms. Zhou now hopes to share her experience publicly to warn others not to fall victim to similar scams. Asian American Community Empowerment President Thomas Chan stated that they have received complaints from at least five individuals who say they were scammed by Danny Lew in a premeditated scheme. BRACE is helping Ms. Zhou file a police report and encouraging other victims to come forward. This will assist the Brooklyn District Attorney's Office in launching a formal investigation and bringing the perpetrator to justice. BRACE's Director of Administration Wang Mengxin added that other victims revealed the broker goes by the name Danny Lew, though he may have a different legal name. They urge anyone who may have been scammed to contact BRACE. Victims can call BRACE at (917) 309-5603 or (929) 999-8800. The organization is located at 476 Bay Ridge Ave, Brooklyn, and is open Monday to Friday, 11 a.m. to 5 p.m.

After a year with my car I still had questions regarding my lease and issues I've run into with my…read morecar. Danny has always been there to answer every silly question I had. My uncle was also able to get a new Toyota Sienna from Danny as well. Service has been nothing but amazing ! Highly recommend tier one auto !

The staff is honest and transparent about the work needed on your vehicle. The only reason they…read moredidn't get 5 stars is I wish they'd run more deals for customers and make the waiting room area more appealing. Love the receptionist. She is a doll! So sweet and helpful! I miss the old car sales gentleman Mr. Quinn who I formulated a great relationship with and was was looking forward to upgrading my 2015 Outlander with him. I was so sad when I heard he was no longer there.

Starting out with 5 stars…read more I bought a brand new Mitsubishi GT fully loaded from another dealership (that shall remain un-named) but yesterday afternoon- I noticed that the clear gloss coat over the black paint is not adhering to the hood of the car. Since this car is only 2 weeks new- this should not be happening. I called Mitsubishi direct and explained the situation, Clay documented the problem and he put me in contact with Buhler Mitsubishi. I called, spoke to Joe and he was very nice over the phone, said for me to bring my car in and they will take photos and submit to Mitsubishi. No need to make an appointment. I'll give my update as things progress.

I had an atypical experience at Autolenders, but one that still needs to be shared. My wife and I…read morewere in the market for a used car, after searching for a week at various new and used car dealers we found ourselves on Route 37 in Toms River doing the classic dealer shuffle. We walked around the lot at Autolenders and didn't really see anything that we really liked that was in our price range (we were looking for a luxury car with 60-80 miles), Autolenders had some nice vehicles but the mileages were low and the price a just bit out of our reach. As we were about to leave, our salesmen, Bill S. said, "hang on, I just received a car in a trade-in and I think you might like it." He brought the car out, a gorgeous jet black 2006 BMW 525i in near Mint condition. The car was making a weird noise and had a sensor malfunction lamp lit on the dash. My wife and I informed Bill that we really did not want to a car that has any problems, as our last vehicle broke down and left us in the lurch. Bill S. assured us that they were only brake sensors and that if I wanted the vehicle, the sensors would be taken care of. I should state now, this was an AS-IS (no warranty) vehicle and not part of Autolenders usual business model, which is low mileage vehicles off of their first lease, usually 2-5 years old. We took the car home for the evening on a trial, (we almost walked away, but we figured, why not). The car was fine, the night we had it, (the brake sensor light is on the entire trial). The next day, we brought the car back and were prepared to make an offer. We would buy the car as long as all the lights on the dash were taken care of. The General Manager Stratis M. informed me that all would be taken care of and the car would be ready tomorrow. When I picked up the car and drove it off the lot, the brake sensor lamp lit right back up! I immediately brought the car back and told Stratis that this was unacceptable. Stratis agreed and had his in-house mechanic take a look at the vehicle to determine what was wrong. I was told that it was not the brake sensors as before, but a Steering Angle Sensor in the ABS braking system that was malfunctioning. As I stated previously, I never checked the codes on the dash and took Autolenders at their word that it was only the brake sensors. With this in mind I was told that it was the first time anyone there had seen such an error with the vehicle. As the vehicle was AS-IS it would not be covered, as it was not detailed in the signed contract. Of course, this was upsetting, so I voiced my concerns to Autolenders cooperate headquarters via an email. Within the hour Stratis called me and asked me to return as soon as possible so he could address me and my wife concerns. While driving the vehicle in the day which took place in the interim, the BMW overheated while driving down the highway (pulled over waited five minutes and drove the next day with zero issues, faulty water pump). Now, I am scared of this vehicle! Returning to Autolenders the next day, Stratis informs me again that it is an AS-IS vehicle and is entitled to nothing under law. He then informs me that after speaking to the owner of the company, Mr. Brad Wimmer, Autolenders has decided to undertake the cost of the Steering Angle Sensor Repair, just out of loyalty to a customer! Unfortunately, but understandably, they would not be able to cover the cost of the faulty water pump. Even here though Stratis said he would work with me to get the repair down in-house for as cheap as possible. Let me stop here and address the obvious, yes, Autolenders might have known about the steering angle sensor the whole time, but I highly doubt it. I was a medic for six years in the ARMY and served two tours in Iraq, during that tenure I got to know people pretty well, and it's not hard to spot a liar. And even if, the point is mute because they repaired it with OEM parts and even lent me a "lot car" for a week so I didn't have to splurge for a rental again ($300 savings). The water pump issue only occurred once in three day of driving so I am positive that they were ignorant of that as well. After a few days, the new sensor and water pump we put in and the total cost of the repair was a little over $1200, roughly the same price I was quoted at the dealer, though I am sure it would have been about $1500-1800, when it was all said and done over at BMW. I have to say that when buying a used car you always expect issues, and this BMW certainly has more than a few . At the end of the day a few lessons have been learned, the first being, never, ever buy a European luxury car for more than $5000 without a warranty! Just not worth the risk unless you're a mechanic. The second is that I would most assuredly return to Autolenders to purchase another vehicle.

Scammers. Agreed on price and after we got the i for it was a thousand dollars less. Thank god we…read morecaught it scammers avoid these people awful customer service extremely rude.