Kenneth & Kayla!!!!! I am a first-time customer. For me, the initial experience with any company…read moreprovides a face for it. So, it's important to me out of the gate. It determines whether I proceed. Kenneth (wildlife expert) was the 1st person I interacted with. Kayla (ofc mgr) was the 2nd... I can't say enough about these 2 employees! They both went above & beyond. They made me feel like they understood what I was going through, and it didn't seem like it was just a job for them. I feel they actually cared about my concerns. I called because I saw a gray rat snake on my porch after baby birds. I was terrified. Like REALLY petrified!!! Kenneth explained in detail where it possibly came from, and he calmed my fears by explaining a solution. He was calm. I like a a lot of information so that I can make an informed decision. He was patient with me, answered all my questions, and was polite & kind. Because of his customer service, I canceled my ongoing account with Orkin, and switched to this company 100%. They provide the same service as Orkin, but the additional service of wildlife protection, for basically the same price. My next encounter was with the office manager Kayla. She also was kind, helpful and patient. She walked me through how to sign up for the online account. And even though I called back several times she was kind and patient each time, and walked me through the process step by step until I completed sign-up. Her instructions were perfect. When I told her I don't give out credit card information over the phone, she figured out a way for me to do it myself online. I am happy to be a new customer because of these 2. Because of these 2, I have also recommended this company to several others in my neighborhood who are experiencing the same snakes (Kenneth explained they are most likely coming from nearby land being cleared in our subdivision for new lots). I also recommended this company to friends and family who live elsewhere in the city that I think could benefit from their expertise. Give them a try!

I called to inquire about pest control services. It was apparent that an AI bot "answered" my…read morecall. After a few questions, the AI bot did not understand what I wanted so I asked to speak to a live person. As soon as I did that, I was hung up on. I would have waited on hold or left a message if those options had been available. Regardless of how "busy" this company is, their use of an AI bot lost my business. Erik N. Louisville, KY

I've used Alpha Wildlife to get rid of raccoons in my attic. Andy was great and knowledgeable…read more Great value for the service requested.

I needed a snake removed promptly from my residence before my wife returned. Andy was the utmost…read moreprofessional and arrived shortly after a brief phone call and took care of the problem immediately. Alpha and sons and alpha wildlife are highly recommended. Truth professionals and I deserving of your business. And it also removed a raccoon from my same neighborhood day's prior. As stated before true professionals and highly recommended!!!

HIGHLY RECOMMENDED BY MANY. Sought this service out when…read morerealizing we had a raccoon problem in our attic. Called Matt on a Saturday and he came out the next day...Sunday. Said he would be here between 10-12n. CHECK!! He promptly did. Explained his plan. To capture and release. Educated us on these little critters. Works so professionally and diligently to rid immediately. Came out almost every day for 7 days and GONE....problem solved. Amazing!!!! Fat and possibly pregnant raccoons!! He mentioned other current jobs...squirrels, rats, on and on. He is def a man of his word. With our particular issue, he charged $389, cash or check, up front. Then repaired and secured damaged attic vents plus more, for an additional $100. Did a perfect job. You will def want him to close up as he will warranty this for 2 years!!! Matt licensed with the State of Kentucky in his line of work. Trust me and all the outstanding reviews I read on another site....he does the best job at the best price!!!

From the owner: We're a long time nuisance wildlife control business.Our company is based around…read morehonesty,fairness,and most of all family! We offer trapping,animal damage repair,chimney caps,crowns,and closures,snake treatments, insulation replacement,crawl space clean outs,fogging,preventative maintenance,wildlife management,and many more services as well.My son Lucas has been going with me since I had to carry him.Odds are you'll meet him if you hire us and he's not in school at the time.

Top notch. Like anyone good these guys are busy. But they go above and beyond. Thank you!read more

We reached out to Mark for a raccoon issue in our attic. Horrible service would be an…read moreunderstatement. Mark will not honor the agreed quote. He will not honor your time. Keeps delaying the project. Absolutely unethical, arrogant and difficult person to work with. I do NOT recommend.

Terminix sends out rude and unprofessional door to door sales people to flood neighborhoods with…read morehigh pressure sales. I got into a shouting match with the idiot that came by my house who refused to show me the peddler's permit he's required to show by law and lied that he had permission from our HOA president (whose name he somehow knew). Good have the greatest pest control ever, but no way I'd ever buy from them given their deceitful sales practices.

Worst customer service and follow-through ever. The first agent dispatched to treat my home for…read moreinsects cancelled my appointment on a Friday and said he would be in touch with me first thing on Monday. By Monday afternoon, I reached out to him but he never responded. On Wed afternoon, I called the office and they scheduled a different agent for Thursday. That agent was a no-show. I called the office again and they said a manager would call me that afternoon or first thing Friday to sort things out and I never got a call. Terminix has lost a new customer.

They were prompt to come and assess the problem. They…read morecommunicated well and finished well.

Eagerly waiting for service agreement to be up and will never use again for anything EVER! First…read moreoff they tried to bill us before they even came and did any work and we originally agreed on a monthly service to which the informed us that we agreed to bi-monthly service and we never agreed to that, then since we informed them that we would not pay for services that wasn't preformed until the service was done our $60.00 monthly service turns out that it's a $104.00 so because we won't pay them before the did the work our fee went up $40.00 a service, total bill shit in my opinion.

I had an exellent experience with this company. I had a chipmonk get into the house from leaving…read morethe back door propped open. My dog found the chipmonk under the couch. I called and they got someone to the house within the hour. After about 20 mintues the technician had netted the chipmonk! Everyone I dealt with from the call center to the technician was very professional and friendly. The fee was $399.00. They did explain to me that if the chipmonk wasn't caught they would set a trap and come back when it reappeared. Thank goodness, the poor thing was caught. Thank you for doing such a great job!

Please do not use this company. They charge you 499 upfront. They say they will come out as much as…read morethey have to to catch all the squirrels. But what they don't tell you it is your money is nonrefundable. We had a dog in my neighborhood damaged one of their cages. I went to the neighbor to let them know what happened and worked a solution out. I let them know and they said they would come back out to trap the rest of the squirrels. Never did. I would call them every day and they would always say they were coming out that day. Nope. Never did. I tried to fix my squirrel problem myself. Suddenly, I was not up to their standards and they were washing their hands of me. Well my standard is, if you're going to say you're going to do a job (especially if you take money for it) you do it. It should never have gotten to the point where I felt I needed to do something myself.