I want to update my review from one star to five stars because of the outstanding response and care…read moreI received from Complete Animal Removal. Only hours after my original post on Friday, 9/26, Katy personally called me with detailed updates and immediately arranged for another representative to come out the same day. She also listened to my input and agreed to have the traps set while I was home so I could provide insight on where I had been hearing the noise. The technician, Monty from Complete Animal Removal, arrived promptly and was incredibly kind, patient, and thorough. He worked with me to place the traps in the best possible locations, and I truly appreciated his professionalism and willingness to listen. The entire Complete Animal Removal team went above and beyond with their urgent response, strong communication, and genuine kindness. I was extraordinarily impressed by how quickly new traps were set and how seriously my concern was taken. Whether or not this method ultimately resolves the issue, I sincerely value the effort, patience, and customer support shown. They truly did the best they could on their end, and it deserves recognition. Thank you to Katy, Monty, and the Complete Animal Removal team for turning a frustrating experience into one of the best examples of responsive and compassionate customer service.

I had groundhogs in my yard and did know how to get rid of them…read more I found Complete Animal Removal on Google. The receptionist explained the services to me, and it was exactly what I needed. The next day, I got Jared, the technician who explained everything to me. This company was wonderful! The price was decent.

Top notch. Like anyone good these guys are busy. But they go above and beyond. Thank you!read more

We reached out to Mark for a raccoon issue in our attic. Horrible service would be an…read moreunderstatement. Mark will not honor the agreed quote. He will not honor your time. Keeps delaying the project. Absolutely unethical, arrogant and difficult person to work with. I do NOT recommend.

Two Rat Snakes managed to find their way into my house! Animal Ridders answered the call. Bo, a…read morewell trained and knowledgeable professional, showed up in about an hour. He explained that as a breeding pair, one of the snakes managed to find its way in through a dryer vent hole, and the other one followed. He was able to remove them unharmed, with no problem.

Very very unprofessional business!! Had them come out to take care of a mole problem. Well the…read moremole Problem never got better only worse. When I called to tell them after I had paid them; they informed me of a 30 day guarantee that NOBODY told me about. They came back out to fix problem and DOUBLE CHARGED me FOR THEIR mess-up!! They will NEVER get another dime from me nor a recommendation!! This company is a joke! UPDATE- 2-15-2020 After the owner tried to send me to collections, I appealed as stated previously. I won the appeal & the owner has been a confirmed LIAR!! DO NOT DO BUSINESS HERE. YOU'VE BEEN WARNED!

I had raccoons in my attic. Matt came out quickly, found the hole in my siding that they were…read moreusing as a door. He set up two traps, checked my roof, etc. The next day Matt was here in the morning and caught three young raccoons over night.. He reset the humane traps again and took the raccoons away. He kept in touch with me and a few days later after no more critters, took down the traps, sealed up the hole in the dormer with steel mesh. He was very professional and did an excellent job. A nice family man.

From the owner: We are a nuisance wildlife control company that has 19 years experience and we are familiy…read moreoriented.Our goal is to make sure your wildlife issues are resolved as quickly and accurately as possible. We offer bat/bird removal,animal trapping (non-domestic), crawl space cleanouts,plastic barrier installation,insulation replacement,anti-microbial fogging,and more.

I called them for raccoon removal and they were here same day. They had all the raccoons removed…read moreafter about 2 weeks. There were like seven raccoons in my attic. Pricing was reasonable for both the raccoon removal and closing the entry points to my house. I would recommend them again.

TL;DR - Scam company, please avoid. I wish I had seen all these negative reviews before I hired…read morethem. EDIT: Interesting, after nearly a year the owner of the company ("Beau") finally responded when I called out his scam. Yes, I was a customer, invoice attached. I'll reiterate that the company DID NOT complete their job and I never once said the raccoon activity ceased. As explained below in the original review many calls were made, explaining that none of the raccoons were being trapped and asking for someone to relocate the trap. Each time, despite being promised that someone would come out and move the trap, my request was ignored over several months. The trap was taken, not because the raccoon activity stopped but because I asked for a refund, at which they sent someone over to take the trap. To anyone reading this, it will probably be obvious by the many negative reviews (on Yelp, on Google, on the BBB website) that this company should be avoided. 12/30/24 - We hired "Critter Ridder" in Louisville to catch/relocate raccoons that were getting into our attic. A technician immediately came out that evening and set up a trap with bait and a gps camera in the backyard for a fee of $697. He told me if no raccoons were trapped, he would move the trap elsewhere until there was no more activity. As weeks passed, the bait was eaten up but no raccoons were trapped, even though they were still active around our house. 1/31/25 - A month later I called Critter Ridder to let them know the bait was long gone and despite raccoon activity none had been trapped. The rep said someone would come out soon to move the trap and add more bait. A month passed and no one came to deal with the trap as promised. 3/3/25 - I called the office again and politely reiterated that there was no bait and that the trap/camera needed to be moved to an area with more raccoon traffic. I received the same promise, that they would send someone out immediately. Once again, no one showed up. 4/28/25 - Nearly two months had passed and again no one from the company showed up. By now, the trap had been without bait for 5 months and weeds had overtaken it, plus we still had lots of raccoon activity at the front of the house and on a tree in the backyard. I reached out to the office yet again and got the exact same spiel from the same rep. I told her they hadn't kept their side of the bargain (adding bait and moving the trap to a new spot) so I wanted a refund. I explained this with the utmost politeness and respect but she became curt with me and said someone would come by and remove the trap and a manager would be calling me about a refund. I never heard back... 5/6/25 - Someone came by and retrieved the trap at some point, but I NEVER heard from a manager. I called once again. The rep didn't apologize and said they were busy and she'd ask a manager to call me back. I asked if I could speak to someone there in the office, but she said she works remotely and doesn't have physical contact with anyone. Very robotically, she repeated the same thing and said a manager would be calling me soon. Since then, I have sent emails to the company address but have received no response. I also discovered an overwhelmingly negative viewpoint of the company on Yelp. There were multiple negative reviews that explained the exact same thing I was going through: Critter Ridder collected money, set up a trap and was never heard from again. As you'll see in the reviews, the owner of Critter Ridder responded to each of these negative reviews with very belittling responses and in some cases gaslighting the customers. Yet, the man is too cowardly to return a customer's call and explain why he won't issue a refund for reneging on the contract (they never once returned to add bait and move the trap). Last I checked, this company is still in operation and is still taking money from unsuspecting people. The local news station (WAVE 3) even did a report of this scam back in June of 2024, yet they are still operating. I don't expect I'll ever see the money they stole again, but this business needs to be investigated and shut down before it scams more people. Thank you for your time.

They were prompt to come and assess the problem. They…read morecommunicated well and finished well.

Eagerly waiting for service agreement to be up and will never use again for anything EVER! First…read moreoff they tried to bill us before they even came and did any work and we originally agreed on a monthly service to which the informed us that we agreed to bi-monthly service and we never agreed to that, then since we informed them that we would not pay for services that wasn't preformed until the service was done our $60.00 monthly service turns out that it's a $104.00 so because we won't pay them before the did the work our fee went up $40.00 a service, total bill shit in my opinion.

Terminix sends out rude and unprofessional door to door sales people to flood neighborhoods with…read morehigh pressure sales. I got into a shouting match with the idiot that came by my house who refused to show me the peddler's permit he's required to show by law and lied that he had permission from our HOA president (whose name he somehow knew). Good have the greatest pest control ever, but no way I'd ever buy from them given their deceitful sales practices.

Worst customer service and follow-through ever. The first agent dispatched to treat my home for…read moreinsects cancelled my appointment on a Friday and said he would be in touch with me first thing on Monday. By Monday afternoon, I reached out to him but he never responded. On Wed afternoon, I called the office and they scheduled a different agent for Thursday. That agent was a no-show. I called the office again and they said a manager would call me that afternoon or first thing Friday to sort things out and I never got a call. Terminix has lost a new customer.

They were fast and took care of our ant issue. Their service plan is affordable too. I have had…read moreservice in the past that had a smell for a day or two. This was zero scent.

Paid bill for $200 in early April, for our annual termite service. It is now June 29 and annual…read moreservice has still not been done. Called the office and was told they would do the service today.