They were prompt to come and assess the problem. They communicated well and finished well. read more

Eagerly waiting for service agreement to be up and will never use again for anything EVER! First off they tried to bill us before they even came and did any work and we originally agreed on a monthly service to which the informed us that we agreed to bi-monthly service and we never agreed to that, then since we informed them that we would not pay for services that wasn't preformed until the service was done our $60.00 monthly service turns out that it's a $104.00 so because we won't pay them before the did the work our fee went up $40.00 a service, total bill shit in my opinion. read more

Did not complete the job. I have called over 5 times leaving voicemails or messages with receptionist with no returned phone call. This has been going on for months. read more

They took payment 2 months ago and haven't provided any services. They answer the phone and say someone will call back and no one ever does. It's a scam. Save yourself being taken advantage of. read more

1. Charged for work not done 2. Unauthorized bank account withdrawal (July 17 was no longer set up on automatic payment yet July 23rd an auto deduction was initiated by Orkin) 3. Cement from drilled holes during termite treatment mixed with water in attempt to clean porch resulted in dried cement on my entry door, vinyl siding & a mess of muddy like cement that stained our front porch floor 4. Technician argued with me regarding the mess he left repeatedly asking what I was talking about. He stated his boss doesn't give him equipment to clean up very good. 5. There was no termite treatment on back side of property There is a 10' deck & no signs of any work being done or holes drilled 1B. Showed up unannounced for bimonthly pest control 2B. Treated half of the exterior (no access to rear of property since we were not home) 3B. No treatment inside home 4B. Accounts recievable was told of these issues. Jake my termite sales rep was told of the lack of termite treatment issues. No action was taken to complete the job, no one has contacted me or attempted to rectify & complete treatment. 5B. After this horrible experience, I want the job completed & I do not want the same termite applicator tech back on my property & I want an appointment scheduked & confirmation in advance of the applicators arrival 6B. I want any & all unauthorized or authorized financial information of ours removed & deleted from Orkin record keeping We have not authorized auto deduction as of July 17, 2023 6. I Just recieved a $93 bill for work not done on the back & interior of our home (2nd time we've been billed for work not done) 7. I don't want this company back on my property. It looks like small claims court is best next steps. read more

Orkin - 2nd Invoice for services not done - Pest Control Near Me - Louisville, Kentucky

My friend used them due to a bug problem. Each technician is helpful and willing to give advice or go above and beyond. They are extremely helpful! read more

This is a difficult review for me. My father was employed at Orkin for a number of years and they have always provided me with terrific service. Then, it all changed. Orkin simply cannot stay with a schedule and cannot tell time. It's that simple! I recently fired Orkin for being unreliable. In the past, they have always delivered for us when we needed them. But in the recent 2 years, if you request Orkin to be onsite AFTER 3pm, they cannot handle that request. They suddenly become the Cable company. I even had a buffoon from Orkin sit in my driveway at 12 noon and call me stating that no one answered his knocks. I told him I was at work and would meet him between 3pm to 5pm. This has always been the standard. You will not get a dedicated professional at your house. You will get techs that ask if they should spray the garage. Uh Yeah! Isn't that why your here? When I cancelled, the nice lady said a manager would call me to get the exact reasons for my cancellation. I am still waiting on that call. Next man up, I say. read more

Do not waste your money, and do not put your trust in this company!!!! I'd give it zero stars if I could! This company is incredibly untrustworthy. They didn't show up the first time I scheduled a service. I called back and rescheduled it. The guy who was expected to arrive between 10 a.m. and 12 p.m. arrived at 1:30 p.m., saying that he had to come all the way because this is not his region and he's covering for someone else! They were scheduled to show up for the second round of service the following month, but no call, no show! I contacted them, and they said someone came to your house and did your service "outside of my home," which was a lie because they did not! I requested a meeting with the management, and it took them four days for the manager to call me back and figure out what was wrong! I even checked our cameras. A manager called Bobby apologized for the several mistakes made with me and my account. He apologized for the initial no-show as well as the second sloppy treatment. He apologizes for his employee lying about coming up at my place, and he's scheduled me another service so the guy can complete his half-assed job! He apologized for not properly setting up my account to receive notifications or text messages. I received a text notification a week before my service, and I received a text notification the day of my service that they would be in my house between 2 and 4, and guess what, they did not show!!!! Finally, I received a text notification weekend before my service and another text message the day of my service indicating they would be in my house between 2 and 4 p.m., and guess what??? They did not show up!!!!! I even called them at 3:40 Om asking if they would show up, and the front desk lady said ETA is between 3:45 and 4:00 I called the office again and left a message for the manager to return my call. I requested that they cancel my contract and get me a full refund, but I have yet to hear anything from them. It's incredible how untrustworthy this company is. I have never done business with a company that is as unethical and disorganized as Orkin is. read more

Very poor communication. Texh did not provide feedback regarding findings or treatment. Would not recommend.

Orkin has very professional staff! Was able to resolve my concern in fast way. Thank Orkin.

We had numerous problems with bugs after they sprayed and they gave us a hard time about returning to the house even though we had a contract that specified they would come out anytime. Very bad customer service. It took us 3 times calling for them to call us back so we could cancel. Would not recommend. read more

Let's just start of by saying, if you're a prospective new customer they will answer your calls. Last night I called them after finally being fed up with the bugs that were coming into our home. I got a quote which was the most expensive out of several companies I encountered. The lady on the phone was polite and well mannered she was from the general "Orkin" customer service she gave me a quote in which I accepted. Booked Orkin out to show up the next day... They never showed. Never called. They had over three hours of a window to expect them, I had my husband wait at home. I had email confirmation that they were scheduled to come, I knew they received my appointment. Never received any other form of communication from them. I called the company... no answer. I called the new customer line of Orkin someone answered immediately. I was transferred to the Louisville office and the lady who answered the phone was everything but helpful. She replied to me "what would you like me to do?" This was our first encounter with this company, a no-show. The first time they were expected to come to our home and they don't even show up, imagine if we would have done business with them. What's to stop them from not coming in the future when they are scheduled to? Save your time and money, look elsewhere for a more reliable company; who actually cares for their customers. read more

I have to say that Mike and Darrel are the elite of exterminator services. Very professional and meeting with me to go over all of my concerns and educating me on what are the root issues that would be cause for my issues and coming up with a plan and they came tough and I could not be happier with the results. I am a property manager and will only trust in best, Orkin! Thanks Orkin for being so fabulous! read more

this is not about pest control. it is the story of how one of the orkin professionals took the time out of a busy day to help someone find their way,, i am an indiana resident who became lost in the crestwood area trying to attend a funeral service , i became lost i stopped at a gas station to ask the orkin man for help .not only s did he help he led the way there , made sure i was ok , in my haste i did not get this persons name , i know he was in the crestwood area on friday ,,to orkin if this is the quality of your employees i salute you..his kindness made a difficult day better read more