They were fast and took care of our ant issue. Their service plan is affordable too. I have had service in the past that had a smell for a day or two. This was zero scent. read more

Paid bill for $200 in early April, for our annual termite service. It is now June 29 and annual service has still not been done. Called the office and was told they would do the service today. read more

The Black Diamond Pest Control Evaluator In Elizabethtown Ky , first name with a J was excellent. A young man with dark hair , was so thorough and courteous. Explained everything and so professional. Was at the home around 1 15 pm today. Gave a great home inspection and very nice ! read more

Multiple wasp nests removed quickly and safely. Black Diamond came out within two days of calling for help. My husband tried to handle the problem and fell off of a ladder, requiring surgery. Drake not only got the nests on our porch, but also checked the rest of the house and removed another one we weren't aware of. Total cost $225 -- worth every Penny! Hopefully we won't be getting stung anymore. It's been a nightmare. Thank you, Black Diamond. read more

Black Diamond Termite & Pest Control - a person's hand with a glove on - Pest Control Near Me - Jeffersonville, Indiana

Black Diamond serviced my property today. Management had promised to charge my old rate for this service, due to me complaining they had raised my rate without notification prior to my last service. They did exactly as they promised. All good! read more

I was very impressed with these folks. We hadn't had a spray done so I called them. They quoted me the price and it was what was quoted. The technician was early and professional. The spray took about 30 minutes total. They were very knowledgeable and respectful. They have pet friendly spray. I recommend you using them if you need basic stuff done for your home. read more

Being pest free is a dream come true. I've been in the industry for 10 years and even with my hookups from my tech friends and endless supply of tips and tricks, I've never been this liberated from creepy crawlies in my life. The price per product coupled with the phenomenal results makes this decision a 'no brainer' and one of the best we've made for our household. The technicians I've met have all been fantastic, well versed in their techniques, cleanliness and attitude. Each of these men have had their own set of challenges to face because I don't have a backyard gate so carrying their devices and materials up and through the home and back downstairs outside in the heat has not been easy I'm sure and they all handle it with out complaint thank you gentleman- Quinn, Matthew, Damon, Landon and James. I'm sorry I haven't left you a separate review each but you've all made such a huge difference in our quality of life and we are SO appreciative! The office staff I've spoken to (so sorry I forgot your names), thank you for being so kind and efficient and getting me on autopay so I'm not forgetting another thing lol. I am so so glad we chose Black Diamond! read more

A five star rating isn't nearly enough for Jeremiah! For those needing an inspection, I suggest you request him. Not only was he polite and professional but his customer service went above & beyond the usual in this day and age. I thought he came out to do an annual inspection but the scheduler had set up an appointment to just inspect & treat ants. So he called the office & had the appointment changed which saved me an additional fee. Not to mention another appointment. On top of that, he did an extremely thorough inspection and pointed out to me water damage, that we didn't know we had, as well as old termite damage that had be removed & possibly hidden by the previous owners. Lastly he reviewed our account history and told me when the house was last treated for termites and when the next treatment was due. BRAVO Black Diamond for having such an amazing inspector!!! read more

We had a great experience with Travis from Jeffersonville. He always does a great job!

I signed up for pest control quarterly and mosquito service less than a year ago via email. They gave me a price and stated in the email exactly this regarding pest control: "PCQ We will provide pest control treatment every three months on the exterior and interior of home (garage, etc.) at a cost of $103.00 per service. This service has a full warranty for the covered insects. Please contact our office if service is needed in between regular visits. Do you agree to the terms of this ongoing service as I have described?" They have been treating my house, garage and shed every trip till this last time when the technician said only the house was on the receipt. In order to continue spraying the garage and shed, it'd be $133.00 going forward. Instead of just saying they made a mistake (or lied, who knows?) when setting me up initially, they just defend their pricing. I'm not even arguing the pricing. I just want them to acknowledge that I was sold one thing and then months later they changed. Clearly someone made a mistake at Black Diamond so be aware that when they sell you on what all they plan on treating, it is probably incorrect. Instead of admitting that, they will just act like you're lying. Another gripe I've had is that they don't notify you when they schedule an appointment ahead of time. You'll randomly get a call that your technician is 30 minutes away. So if you aren't retired or don't work from home, that is an issue you may want to consider. The only positive thing is that the mosquito service really made a difference. They aren't worth the hassle though when there are so many other options and I prefer to keep all of my pest control services with one company. Update: This is in response to Black Diamond's response to my original review. 1. On 3/20, the technician told me that I needed to pay $133 instead of $103 going forward, contrary to the original agreement. However, since he was already there, he said he could go ahead and spray everywhere this time only. I decided I was going to cancel due to the contradiction, so I said he didn't have to do anything and just leave. 2. A supervisor reached out immediately and doubled down on the price increase. He reemphasized that my garage and shed were not covered. After I read him the email I had from signup, the conversation ended, and said he'd cancel my service. I signed up elsewhere and the new company came out and fixed everything within a couple days. 3. I received calls from Black Diamond on 3/25 and 3/27 from management and they wanted to talk about the reviews I posted online. In these calls, they did offer to come out to treat everything and told me that the technician and supervisor were incorrect about needing to increase the price from $103 to $133. I was told the garage and shed were, in fact, covered, just like I said. At this point I had already cancelled and signed up with another company so there was nothing left to fix; hence the offer was denied. 4. The "one off service" was for ants in the house (which are covered) and boxelder beetles in the shed (which are not covered). I have had them come twice in between services for ants because they have been unable to stop them. I did not mention this because it was irrelevant. As I mentioned, they were trying to make me pay more for general pest service, which is what my review was about. Once they told me the boxelder beetles were not covered, I never mentioned it again and couldn't care less about it. They keep bringing up the pest warranty and boxelder beetles as misdirection, as I have no issue with either. 5. I was never informed about the notice of arrival options, till the call on 3/27. I had complained about this before, but it was never offered. Had I been aware of this option, I would have utilized it. 6. The misunderstanding is not about the pest warranty. The issue is the attempted price increase from $103 to $133 which contradicted the initial agreement. Management acknowledged this on the 3/25 and 3/27 calls. 7. I appreciate their attempts to reconcile, but I had already cancelled the service and engaged another company before these conversations took place. 8. My hope is that my experience can help improve this company's service for future customers. I believe in the potential for companies in this area to provide excellent service, and I'll continue to share my experiences to contribute to that goal. read more

08/15/2022 Re: Black Diamond Pest Control - (513) 233-7612 https://www.blackdiamondpestcontrol.com/ I had to take a few minutes to thank Black Diamond for their efficient and gracious customer service and to share my great experience. I let my terrier out into my fenced-in backyard about 2:30 pm one afternoon last week - as usual. The next thing I heard was growling, hissing, rocks flying - she encountered a raccoon sheltering in a corner under my raised deck. I was terrified the raccoon might be sick or rabid and would bite my dog, so I called the dog off (she's well-trained), and once she was safely in the house, I went to check things out for myself. I sprayed the raccoon with water, threw rocks at it and tried to coax it out with a broom (from a distance), but, it was scared, angry and hunkered down. I called my neighbor, who highly recommended Black Diamond, a company they'd used previously and were extremely satisfied with - so I gave them a call about 3:30 pm. I initially spoke with Ambrosia, a very pleasant, efficient customer service tech. I explained my situation: older, ill and terrified for my dog. She immediately got the owner, Brandon Spelman, on the phone and explained my situation. I could hear them talking. He had her move his schedule around, and before I knew it, he was pulling in my driveway (5:15 pm that same day). Within 30 minutes, he was caging the raccoon [who put up a real struggle and tried to run] and loading him in to his truck for transport elsewhere. Brandon is knowledgeable, friendly, down-to-earth and tenacious - I was 'totally' impressed with him and Ambrosia. I don't often write reviews, because it seems great customer service doesn't come along that often, but I had to write this review. By the way, I absolutely was NOT compensated in any way for this review - this is a heartfelt thank you to Brandon and Black Diamond. If we, as Americans, are sincere about supporting the small business-owner who's trying to make an honest living by providing a much needed service at a reasonable price, then, let's stop talking about it and start doing it. Please, do yourself a favor and make your first and last pest control call to Black Diamond (513) 233-7612. They offer a variety of services, in addition to animal control. read more

A big thank you to Matt Brunner from Black DIamond! We needed help with a mouse problem and Matt was at the home the same afternoon we called. He also adjusted his schedule to fit mine! Way to go, Matt... you are amazing! Great Job! read more

I have been using Black Diamond for over 20 years, personally and professionally! Client with everything from fleas, bedbugs, roaches, waterbugs, spiders and personally for stink bugs, spiders and mosquitos! Recently they treated for carpenter bees at a rental. They even removed raccoons once! I have always had a great experience! read more

Purchasing a new home and wanted to ensure termite-free. Called Black Diamond, spoke with Rachel and scheduled an appointment easily and quickly. She explained the process in a professional and friendly fashion. Bobby , our technician, called when he was on his way and called when he completed the inspection. Received a thorough report via email the same day! Excellent service all around. Will be our go-to provider for all things pest related. read more

Our window of service was noon to 5:00pm. We wasted the afternoon waiting. Finally, after 6:00pm the technician showed up. Travis called and our issues are resolved. read more

Mallory efficiently scheduled our next treatments. She was extremely enthusiastic, customer-oriented, well informed about Black Diamond's product and service, sent a very professional Email confirming what we talked about on the phone. Obviously she is quite an asset to this business! Almost made me happy to have pests to call her for help (NOT!) read more

Have had service for going on a year, just cancelled. Despite repeated requests to have a text sent day before service call, and assurances it would be taken care of, it never was. Our technician Danny would always just text me himself but he was on vacation in October and there was no notification given, we work and have to arrange for someone to be hoThe policy is if you aren't there they spray outside. I live in Old Louisville and you can only get to the very front of my house due to the gate being locked. I called to dispute paying the entire bill due to no notification and a very small area being sprayed out front. Waited two weeks for a response, then received a letter stating it would bee sent to collections. Called again Saturday 1/25 and left VM. Received an automated call today stating I have a past due bill lol and to call them. They say well we have left numerous VM lol. Hysterical. I paid for virtually nothing in order to save my credit and cancelled service. Spoke to someone named Amy who gave no apology, really could not have cared less. Update: Very kind of the manager to contact me repeatedly after I cancelled. I had requested TEXT messages be used for notifications the day prior to treatments as I am at work and do not answer my cell, check messages or personal email while at work. 1/6 of my yard was treated as it is gated. They have called and that's appreciated however I'm not interested in doing companies who so easily dismissed our business. A simple "I'm sorry that happened how can I help" would've sufficed. read more

Well we had a pretty bad case of ants and now they are gone. The gentleman was very kind and informative. So I would recommend!

One of the big reasons Black Diamond Pest Control is so successful is because of the dedicated, professional staff working there. In particular, Sonya Kauchak, the administrative assistant to the owner, is an invaluable resource there. She is so prompt, with her communications between employees, customers and others doing business there that nothing falls through the cracks. Her response times are first rate too. Any business owner would be grateful to have an employee that dedicated and capable. read more

Excellent service; competitive pricing. Their service was several hundred less than competitors and the were more responsive too.

Had raccoons taking up residence in my attic. Black diamond came and identified problem, removed the raccoon family and fixed the space in timely manner. Quality was worth the price. Very happy read more

I love Black Diamond - they keep the termites away. And recently I discovered carpenter ants. I called, and they got someone out that day to treat the house. You can't beat that kind of service. read more

After moving into an apartment 3 years ago that had bed bugs, I called Black Diamond to get rid of them and they did so effectively and professionally. I did the heat treatment and all bugs were gone after that. Because the whole experience was traumatic, I've continued monthly preventative treatments ever since and Black Diamond always arrives when they say they will, the technicians are kind and task-oriented, and they have given me peace of mind that my apartment will remain bug-free! read more

Amazing customer service! They treat my home and yard regularly. The friendly staff is knowledgeable and kind.

I cannot say enough about this company. We had bees in our house. With a toddler. It was a disaster waiting to happen. They came out within a day of calling and the technician was super friendly and knowledgeable. Hopefully we never see them again, but if we need their services again we won't hesitate to have them back. read more

Great company! Solved our mice problem quickly. Thoroughly professional, good price, excellent value.

Not very happy with Black Diamond. The company had been serving my home for the summer, just on the outside mind you, due to we are only there in the winter. When the wife and I arrived in earlier October the house was full of spiders, I mean everywhere, and the outside bugs everywhere also. Well I called Black Diamond and spoke to the dispatcher I believe and she was very sorry for what happened, and could have a tech come out and respray. I asked her what this would cost, and she replied no charge. She also said to have all the cabinets emptied so the tech could spray. The tech came out a couple of weeks later I informed him of the issue and he said he would take care of it. He resprayed the outside and sprayed the inside. As he was leaving he asked if I wanted the credit card on file to be charged for today's service, I replied there was suppose to be no charge, but that was not his problem, if I was charged I would take of it. That evening I seen a charge on my card from Black Diamond for the spraying. Next morning I called them and spoke with a very nice woman who was very polite, I explained to her my problem and she said because the tech came into the house I would be charged, I tried to explain to her what I was told 2- weeks ago from a different person that the service was suppose to be free. She said that wasn't the case. I then explained I received an e-mail several weeks ago from Black Diamond to schedule my annual termite inspection, That was supposed to be schedule and never happened, I had to call back for rescheduling I informed the woman to cancel my account and never call me again, right hand doesn't know what the left hand is doing, should of done my homework, the company is too large to worry about the little guy. I will find a smaller local company. Mark K read more

I've had wasp issues since I moved into my house seven years ago. And let me tell you, you won't find a person for terrified of insects than me. Since I had Black Diamond come out, I've actually been able to enjoy my back and front yards, without any fear. The techs are very friendly and knowledgeable. They explain everything to you in clear detail. Also, if you sign up for their fairly inexpensive quarterly treatment, you get a nice discount off your first service. They have a customer for life in me. read more

I found out we had a bed bug problem so has a lot of people after listening to different stories I threw away my mattresses and almost my couch anyway I was at the hair salon and four or five talking about black diamond came to appt. and their homes to do their treatment and every word was positive but I was still not so sure but my uncle had the same come to found out black diamond did his treatment too! So after a couple of days I called and I just got my first treatment . That company is really good and highly recommended nice and professional very educated about what his was doing knowledgeable what his was dealing with it will be spreading the word around about them Great Job Guy's and Gal's read more

I just want to say what a wonderful thing it is when a business responds to a complaint.BRANDON called me the next day to respond to my review and admit they had dropped the ball on my service. BRANDON not only agreed but did something about it.to my surprise and appreciation he agreed to refund the money for the power seeding. Thank you BRANDON for everything.This is what the word service means. read more

Hired these guys to solve my weevil problem (courtesy of Whole Foods). The technician was on time, friendly and recognized the insect immediately. What else can I say? Great service, great prices. I will be using them for all my future pest problems. read more

The best! They are so friendly and prompt. I had a bug issue and Black Diamond was there in just a few hours to put my worries behind me. I recommend them %100 and I'm a very picky person: believe me. read more

I recently discovered that we had some termites invading the back wall of our home. Stressed out, I remembered that we had Black Diamond out for a spider problem. They came out and gave me a reasonable estimate. The work was done professionally and promptly as promised. I feel that the problem has been taken care of and I have a warranty that's renewed annually with a visual inspection. I would highly recommend Black Diamond!! Peace of mind has returned!! read more

Don't bother. Any company that charges to give an estimate of work is not worth your time. Tells me they need the 60.00 because they don't get hired when they go out to the job sites. Rude and obnoxious procedure. They need to sell themselves to me, not the other way around. read more

We've only had the estimate done but couldn't be more impressed with the professionalism and knowledge the presented when checking our house for termites. MUCH more cheaper than national companies for pretty much the same or better services. Recommended to us by family and their local. Made a great 1st impression. Pretty sure we're going to use them. Highly recommend you give them a call before going with anyone else. Great prices. read more

I had a rental property treated for bugs between tenants. I had some concerns about the treatment. The owner of the company got involved and was very helpful in getting everything resolved to my satisfaction. Nice to see that kind of customer service. read more

M.R - thanks for the call and discussion regarding the recent experiences. I appreciate you discussing the changed reports and that you are not required to notate many items that previously were on your reports. The second inspector still does report the other items and educates the buyer to issues found including noting prior treatment signs, repairs made, improper repairs, etc. Your reports use to be similar and thorough, now I have to track down reports, get accurate information on vague reports, and more. I am not a direct customer of yours but have referred many clients who use your services for real estate inspections. Your welcome to research the last 6607 Sky Blue report. It was vague, I had to pay another company to come out and do a proper job, yes I paid for this for a vet, and the service has diminished over the years. There were no shelter tubes intact, they were signs of previous - scrapped. **thanks for letting me know this is not required to move notes but I feel it is important to know** No remarks of the extensive repairs that were complete, no remarks of previous treatment, one photo to accommodate this sent of a tiny area that looked to have been missed on the other repairs with all this stated is not thorough. Photo 4393273ed8220e38c583 the other termite company then proceeded to tell much more the purchaser needed to know that was missing from your report. **thanks for letting me know this is not required to move notes but I feel it is important to know* read more

Been using Black Diamond pest control for years! They give great service and make sure the bugs are gone!

We have used Black Diamond for over 6 years. They have the best customer service, are honest, reliable, professional and extremely knowledgeable. We live in a somewhat rural area and they are prompt with responding to our ant, spider and wasp issues. We always recommend them to our friends, family and coworkers. We have never felt pressured to purchase a service that is not needed. A huge thank you to our tech, Booney, for being thorough, friendly and honest. read more

Used this company to inspect a house we were purchasing. Alan was very professional, thorough, and explained the problems and solutions very thoroughly. He was available to answer questions after the fact as well. Cannot vouch for the treatment results yet, but assessment and customer service is great! Would highly recommend. read more