I contacted the company to tune my piano after we moved and they were very responsive via email. On…read morethe day of service, the tuner was on time and was detailed in tuning the piano. Now, it sounds better than it did when it was last tuned. He explained what he was doing and was very friendly when I asked questions. I will definitely use Golden Key moving forward.

I just moved recently and needed to get my piano tuned. It's been over a decade since it was in…read moreuse. I spent a couple of days looking for a piano tuner who seems to have a lot of experience and within my price range and location. I contacted him from his website and he emailed me back within a day. Compared to all the other I contacted, he was very quick. I believed that my piano was extremely bad and needed repairs so we made a two appointment days in case we needed the second day. He came in and quickly gave me a quote which was a lot lower then I expected from his website's price listing and we didn't need a second day. While he was working on the piano, he explained to me a couple of his instruments about what they are and used for. He also told me about worse case scenarios (string breaking) and what the aftermath would be. He was here for a few hours (2-3). He was very respectful and kind. My dog liked him too. :)

Great store and team! Enjoyed everyone I've met when I went into the store. It's my preferred music…read morestore in the Sugar Land and Houston area.

My name is Joshua, A beginner who just wanted to take a look at the pianos and also wanted to take…read morethe lessons ,I recently visited Fort Bend Music Center, and unfortunately my experience was extremely disappointing. The manager, Bob, treated me with a level of disrespect that no customer should ever have to deal with.His attitude was unprofessional, dismissive, and even racially offensive it made the entire visit uncomfortable. For I was on a call with my friend even she was very surprised how he treated me while I gave him the respect , I hope the company addresses this issue, because the way I was treated was completely unacceptable, none and absolutely none should have to deal with that that kind of childish behavior, I would strongly advise others to be cautious when visiting this location. God bless to you all.

On time; Hard worker; No nonsense; Knows his stuff and the piano sounds right after he has done his…read moremagic: Perfect!

Matthew is excellent and unassuming. He comes to your house, charges you a very low rate and let's…read moreyou know before he comes what it will be and sticks to it, unless there is something seriously wrong which he will show you. He is professional and my piano never sounded better! Highly recommend!

Donovan was fantastic with my mothers piano. He took the time needed to get it just right so she…read morecan play with ease and pitched sound. She is 73 and our piano has been in the family for 40 years. His service has great value and outcome priced accordingly. On time, professional, and communicative. We deeply appreciate his patience and knowledge of care needed for our baby grand and it's new home here in Houston. Additionally, Donavan has a great YouTube channel that helps us understand how to care for our piano in between tunning appointments. Overall, we highly recommend Donavan for all things piano related.

He did a great job tuning the Piano for a reasonable price. It sounds great!! It took a couple…read morehours and then it was done.

They worked hard and fast, they do not wast any minute. They also wrap furnitures to protect themread more

TERRIBLE SERVICE DURING AND AFTER. I used them for my move towards the end of January. They are…read morequick about moving your items, BUT they do not treat your furniture or other items with care. They used dollies to take my furniture down the stairs and let it bang against the steps each way down and did the same thing when moving into my new apartment -- most of my furniture are now wobbly because of this. Not only that, but one of the movers also DROPPED AND BROKE my nightstand in front of me. He did not apologize at all and kept moving my other items. The 2nd mover was a bit more professional and let me know that they have insurance to replace it, and to follow back up with them afterwards.. I've followed up multiple times with them already, sent them pictures/receipts of my nightstand, and have not heard back at all. TERRIBLE PEOPLE AND SERVICE. DO NOT USE THEM.

When the technician arrived at our home, he was courteous and professional. I own a 70 year old…read morepiano that had probably not been tuned in 25 years and he talked me through everything he was doing. I appreciated his expertise and would highly recommend Robert's pianos for future work on my piano.

You know how there's that saying: "never trust a skinny chef"? Essentially it means "don't trust…read moresomeone that doesn't consume/take part in what they create"--well after watching a few youtube videos of Evan (the owner of Roberts Pianos) on the piano, I knew that 1) Evan mos def partakes in the joy of piano playing and 2) Roberts Pianos = the place to go to purchase our piano. NGL: buying a piano is/can be nerve wracking--but after visiting the shop and playing the pianos IRL, I was put completely at ease--I didn't feel like I was being sold anything. Evan was very kind and knowledgeable and answered my gazillon questions ever so patiently. I literally went in and bought our beautiful new-to-us piano (sidenote: her name is Kawai) on my lunch break and prob would've stayed longer discussing music theory had it not been for the whole needing-to-continue-to-stay-gainfully- employed thing lol. TLDR: BUY YOUR PIANO HERE

Ken Smith is: 1. extra conscientious about his work, 2. Expert in Piano repair, and 3. Charming…read moreperson to visit with. I highly recommend Ken for your piano and tuning needs.

I hired Ken to restore my piano in August of 2020. Not only didn't he not complete the job, his…read moreworkers (teens) dropped my piano while carrying it out and caused damage to a corner which Ken removed to repair and never returned. As of November 2021 I have reached out to Ken several times, he has never returned my call. Ken told me he was working with others to figure out what needed to be done to get my piano up a d running. I paid Ken $2780 up front for the job! What a mistake. I'm in the process of filing a civil court case. What a disaster!!

Minutes after I posted my bad review about this company. They reached out to me to address and fix…read morethe problem at their expense. I regret posting my bad review without giving them time to make things right. Sometimes we post quickly out of frustration and anger. However, I am a very satisfied customer and will continue to use this company for my future piano moves. And, I apologize for my actions and hope consumer faith can be restored with Action Piano Services. They take care of their customers. Dec 22, 2020.

Ron Owensby provides the type of craftsman-oriented piano service that would typically only be…read morefound in more sophisticated markets like New York City. They do not tune. They do everything beyond tuning: voicing, damper felt replacement, tuning pin re-sizing. REGULATION (their main service)... We are beyond blown away by what Action Piano Services did with our 1917 Schiedmayer grand, a piano we were fortunate to acquire from elsewhere -- a fine instrument visually and structurally, but in need of the kind of TLC that only someone with decades of experience could provide. I am not sure if anyone else in the Houston area does this kind of work.