I showed up yesterday to get my new HP Pavilion PC upgraded from it's lousy slow CPU to a more powerful one. Dropped of my computer, provided them with the CPU I wanted installed and that was just it. Came to pick it up this morning and I have found that it works great! I am using it to type this review right now... No issues so far, the price was better than Geek Squad by a little bit, and much faster service. I was originally going to go to them, but they said their work load was too high that it would take around 5 days to get it done. The place is a little shabby, but the service is absolutely wonderful!!! read more

BEWARE of Computer Zone, 303 E Mountain Street, Kernersville, NC unless you want to lose your computer, software, emails, documents and favorite files. On May 23, 2017 I found Malware on my laptop computer took it to Tim at this business. Within 3 hours I picked up my computer from this young man. "Yea" all was restored for $95.00 BUT my documents and files folders. I could open them but could not view them completely. The following day I took the laptop back to Tim (BIG MISTAKE)! Upon turning the computer on when I returned home. My documents were a purple color and I discovered I had a Massive Ransomware Virus - WannaCry - Monster Virus! My important files were lost forever, irretrievable. Please read the following site, back-up, be prepared and stay away from this business. I strongly believe the virus was transferred to my laptop through their information and database. https://www.wired.com/2017/05/accidental-kill-switch-slowed-fridays-massive-ransomware-attack/ FYI - The owner of this business "Mike" monitors you on a video camera and listens to your conversation about your computer issue/request the moment you enter the door. He calls the tech on the phone constantly during your visit and instructs him on what to do and say. Super strange and uncomfortable. Why doesn't he show his face and run his own business? My experience with this business, you are for warned. read more

High prices, lousy service.... Avoid this place like the plague. I bought a used laptop and it cost me over $340. It died several months later. when I took the computer in to be repaired, I asked for a quote first. they took it upon themselves to repair it without checking with me first. My laptop was now being held hostage over a $120 repair bill. for the amount of money I've paid for this piece of junk, I could have purchased a new laptop. read more

I have had the oppourtunity to have several business transactions with the staff at the Computer Zone and I must say these guys have always been a pleasure to work with. I have purchased a refurbished lap top that has served both my son and myself very well. The stability of product and the customer service has always been outstanding! I would recommended this company to everyone. read more