Fatima was absolutely great. She took care of me when it was pretty busy, and when I told her I would step aside and come back later, she decided to continue working on the test I had requested from her. When I said, "Don't worry about it, I'll come back," she said, "No, I'll take care of it. Just wait." That small moment meant a lot to me because this was a very important task that I needed taken care of, and Fatima made sure it got done. She didn't have to go the extra mile, but she did--and she did it effortlessly. Her customer service genuinely changed my situation for the better. What could have been another frustrating experience turned into one where I felt like someone actually cared about helping me. In a world full of mediocre people, Fatima stands out. She is exactly what a customer service representative should be: attentive, caring, determined to help, and willing to take ownership of the situation. If you run into Fatima, please tell her I said thank you. I truly appreciate what she did for me, and I hope she has nothing but the best in life. People like her deserve to be recognized. read more

The staff was friendly and my visit for Coastguard DOT physical went well, however the Medical Practitioner was very short with me and failed to sign the necessary forms. I emailed the office and they sent a form I requested signed, yet they failed to fill out the phone and address and as a result my application for merchant mariner was rejected. This was lazy and negligent oversight and very detrimental to my career as this was a time sensitive matter. read more

The quality of care is horrible, with unprofessional staff during check-in, lengthy lines extending out the door and around the corner. The staff appear disengaged, and there are significant delays in calling patients to the back, resulting in a very unsatisfactory experience. Many individuals departed prematurely, but I was compelled to remain to obtain necessary information for my job, and I feel that they take advantage of this circumstance. I waited for 5 hours to be seen . When I came early at 7 am and was 5th person in line. Negative 10 stars . Management definitely needs to look into this clinic and see what they can do to improve quality care for the people! No one should endure this! read more

You cannot make appointments for a physical. So I signed in at 9:30 and did not get seen until 1:45 in the afternoon. The staff is nice but,they definitely need help! read more

The type of care is work related, like workman's comp or physical. The quality is not very high. The nurse practitioner had Oder coming off of her and was very rude. The office experience was very chaotic and hectic I have been here for 2 and a half hours just to get a TB test and physical. They do not make online appointments and do not take appointments in order. This place does not have good communication with each other. They wanted to give me a test that my employer didn't even order. I had to show them my paperwork just to make them understand. The hippa law here is in question due to them discussing a patents injury right in front of me as I'm waiting for my discharge paperwork. I hope this place does better not only for themselves but their employees and patients. read more

Concentra - Lobby - Urgent Care Near Me - Bakersfield, California

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Horrible and disorganized. I got here at 0730 am was 3rd in line and it's now 11:30 and still waiting, they claim they don't do appointments but like I said 3rd in line and 25 people have gone before me. Plan on spending your whole day here just to do a drug test!!!! What read more

Concentra - Urgent Care Near Me - Bakersfield, California

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I arrived on Monday at 9:20 am. They open at 8 but thought a workmen's comp place would be too busy after the weekend. I was 13th in line and just inside the door. About another dozen were sitting in the lobby waiting or filling paperwork. By the time I got to the counter most seats were full. The employee was decent if not completely nice but busy Mondays do that to a person. My employer had fubar'd the request so I needed to complete the registration again. I don't like giving anyone everything needed to steal my identity but their paperwork had everything but my mother's maiden name. FML. The BIG problem with their paperwork is signing away my HIPAA rights. You sign that they can share anything with your employer or prospective employer that they find out including notes from therapy!! I've never been to therapy but if I had I'd think it's no one's business and certainly not an employer's. I don't see how there isn't a legal opt out there. I had no exposure so it didn't matter but if I'd had an STD, mental illness, a hang nail that got infected and they knew about it they could and would divulge it. I should've declined and maybe they had paperwork that could be completed vs the link that doesn't allow for any field to be incomplete but again no exposure. I have to wonder though if I'm sent to them for a workplace injury just how much they share with an employer years from now. The waiver of rights had no expiration date! As far as what had me thinking I'd be there all day well I brought a charger and cords for my phone and AirPods, thought about bringing food and snacks along with an onion and garlic sandwich in case it went really long. Don't have a crying baby to change a soiled diaper to encourage doctors to adhere to their schedule!! But I was inside the door at 9:24 and out by 9:57!!! The MA or CNA that does the urine screen is as efficient as can be. She takes you into a small exam room, barks commands and instructions and honestly if I thought I had anything in my urine she'd have made me feel guilty and drop to my knees pleading for her to fill the cup for me. Fortunately I don't do anything I shouldn't and didn't have to worry about it. People have said no appointments and that's true for testing apparently but returning patients clearly have appointments and can skip the line and go sign in much to the chagrin of the woman in front of me with her leg going in the wrong direction. I'll chalk her attitude up to pain. Not a bad place but very busy. And of course the screen came back clean and all is right with the world. 4 stars due to the HIPAA BS! read more

So the large corporation who sent me here the first time lost the documents and I had to come back again. Cleared my schedule and showed up at 9:30 AM. Now it is 3PM and still waiting to see the doctor for physical. read more

Went back to get drawn again and just now was informed that they messed up my tb test AGAIN. When I spoke to the girl drawing my blood I let her know about what happened and she said she knew exactly what I was talking about and what the issue was. This reassured me thinking they would know what went wrong and what they should've done to prevent this error. How are they even able to do blood testing at this site if they can't get this one test right after 2 tries? read more

Concentra - Urgent Care Near Me - Bakersfield, California

Went here for a DOT physical and was seen by a nurse practitioner stated that I needed to go take a sleep apnea test and an EKG. I went to my primary doctor. They stated everything was normal. Do not recommend this place for D.O.T. physical. read more

I usually do not even write a review. I MUST with this place. I waited for physical exam from 1130 to 1555 for a NP to do a 30 s assessment ... I mean come on...I am still in my car writing this review. That's terrible... if I could give a negative thousand (-1000) I would. Very poor care. This is non one to update you on the time etc... I had to go outside , after one hour and half waiting and asked a MA if the physician forgot about me... I wish my agency didn't have to send me there. Very bad service , overall I wasted my entire day for this nonsense. Very poor customer service. This might not change their culture but it needed to be said. What a shame for a healthcare company read more

Insanely long wait times. I was told it would be FIVE HOURS before I could be seen for a pre employment physical, and they don't take appointments. Absolutely stupid. read more

Worst experience ever. Waited since 8:45am for a physical, tb & drug test and wasn't roomed until 11:45. The physical was literally a joke, had me do 1 squat, touch my toes and trunk twists. Whoever the provider was that saw has HORRIBLE and I mean HORRIBLE people interaction skills. She didn't even verify who I was and what I was going for. I also didn't even know her name. She looked like she had rolled out of bed, crocs (no socks - IN A MEDICAL FACILITY IS GROSS. Think about bodily fluids or chemical spills. NOT medically hygienic at all) and what looked like flower PJs. If the MA's and RRT are made wear scrubs or professional work attire, this should also be considered for the providers. The "check out" process is so unnecessary as well, because 1. The chart isn't even complete. 2. All the girl does is flirt with the male patients and doesn't even tell you what she's really doing to "check out." Totally informed my recruiter to avoid sending us here. read more

Wait time is terrible. Short staffed. I came in the morning at 7:50 before they opened, already a line of people, they told me I could come back at 10:30 or wait. I told them ill come back. I called to schedule to a future time like at 1:00pm. They said they that I couldn't and if i didn't come at 10:30 they would not see me today. So i came in at 10:30 like they said. Had to wait for over an hour and a half in the waiting room. I was told i was the next one and they called more than 10 people before me. The staff were not friendly. I DO NOT BLAME THE STAFF OF THE MEDICAL ASSISTANTS. They are overwhelmed and obviously understaffed. I BLAME MANAGEMENT for the way it runs this place and the policies it has. It's gotta suck to work there. On the other hand the medical assistant was very nice and polite. They need more doctors, more staff, change their policies on scheduling and change their walkins vs appointment policy. read more

Wouldn't rate one star they are rude and slow the front desk person took my info and went to lunch and let me sit in the waiting room for half hour while peopl that came after me where seen this is a first come first serve location read more

If your employer send you here for any testing IMMEDIATELY ask if it can be done at any other clinic. The staff here are friendly but they work at a GLACIAL speed. You will sit here for HOURS for a simple respirator for test or for a physical. read more

All I can say I been unfortunately having to come here for about two years now this place just sucks u have a appointment at a certain time and u going to be there at least two three hours it like y give me a appointment u see u 2 hours later anyways u sit in the waiting room for a while than the call u back in the back u have to still wait even longer I don't get it the only reason folks come here because there employer makes them come here if u can avoid this place avoid it if u can't just get ready to turn gray and age pitch a tent bring lunch and dinner because it worse than dmv read more

This place is slower than going to an actual Emergency room. They advertise walk-in's But they will let you sit there for 5 hours before they ever call you. If I could give this mess of a place a zero I would!!!!! I don't know why or how they still have business. read more

Been here for over 2 hours. All I need is a physical. It should take just a few minutes for the examination. Horrible wait times. This is my third time in too because the waiting room is usually so full you can't sit Horrible service read more

This rating of 1 star is way too high! I had a 9:30 APPOINTMENT this morning....now 3:00pm and STILL WAITING. I don't have a choice to go elsewhere because this is the clinic work sent me. At 11:00, they told me 2 more hours.....I've been waiting 5.5 hrs!!! This place is ridiculous!!! Don't ever use Concentra if you have an option to go elsewhere!!! I wonder how long it would take without an appointment?!?! RIDICULOUS!! NEGATIVE 5 STARS!! read more

If ZERO could be logged here, that would be too much for their lack of consideration for clients coming in. I had an appointment at 9:30 am.... AN APPOINTMENT. Yes, I am still waiting at 2:50 PM to be seen. All they tell you is, "we have a "system" -- no system, just poor scheduling system with LOTS of overbooking. Can't run your "system" like this and expect to keep up with the other urgent cares. If you can avoid this place, by all means do so. Say NO and RUN in the other direction..... Priority, Accelerated --- SO many others to choose from.... just saying!!! Talk to your employers and ask them to advise ANYWHERE else.... read more

Front desk is rude and lazy. Poor customer service, She wanted me to come back another day to finish what my employer wanted me to do said it's a 4hr wait. When I go to the back the back people say "you don't gotta come back you can do it now the wait is not that long" the people in the back have better positive attitudes and didn't rush anything read more

Quoted a 4-5 hour wait time. This wait time alone is concerning even for occupational medicine clinics. But I understand, it's busy. I politely asked if I could return to work for a couple of hours and then come back. They quickly told me no and, that they would take me off the list if I left. Why? They said it's give and take. That It could be earlier. I said ok I'll be back in two hours. They still said no. Are you this insecure about your quote times? Then why give them. My employer is paying me for my time. That's roughly a $200-300 cost to them. For me to sit there and do nothing. It's a waste of everyone's time. How is this okay? This is the problem when business live off referrals and not off providing good service. To employers looking for a clinic. Be warned about the true cost of referring here. read more

They never sent my paperwork to my employer. It's been two weeks. Good thing I got copies of everything!!!! Highly incompetent staff there!!!! read more

HORRIBLE WAIT TIME! Got sent here for a work injury. I've had two visits so far. The initial check in was smooth and I was greeted very kindly by front desk. After being called back, the nurse was kind as well. Finally after a 50 min wait, dr came in and was informative. Unfortunately my paperwork had my name misspelled And my age incorrect so I had to wait an additional 20 mins just for a typo fix. My check in visit was horrible compared to the first visit. I waited for 1 hr only to be seen by a very rude doctor (different from the first!) he walked in being very impatient, as if he had been waiting on me or something, and then continued to cut me off when I'd respond to his question and then began talking down to me when I informed him I couldn't cramp 6 sessions of physical therapy in ONE week. I'll update as my visits continue, since I'm obligated through my work to this office. read more

Came here for a TB test for work and it took about 2 hours to get it done. Lm this is linger than I usually wait but there was a lot of people as well. When I came back 2 days later for the TB reading which is just checking your arm to see if you have a bump and it took and hour even though all they have to do is look at it. Don't recommend at all. read more

If I can give zero star I would. I spoke with Claudia she said come back after 2-3hrs for the test. She called me 30 mins earlier to let me know I'm about to do the test soon surprisingly, I am still there waiting for almost an hour. This place should close imagine your business has one star plus your customer service is absolutely poor you don't even bother to let me or the people who's been there for hours to see how long more should we wait. read more

4 HOURS. THIS PLACE IS A JOKE. Appointment was at 3 left at 6:45. This is the worst effing place ever. They offer all these damn services (urgent care, workers comp injuries, drug screening, physicals), but don't have the resources to do so efficiently. I had to come here for a physical and like everyone has said, NO POINT IN MAKING AN APPT BECAUSE YOU WILL BE WAITING AT LEAST 3 HOURS. Ridiculous. Ask your employer if you can go elsewhere. Avoid this place at all cost. Update: back for TB test reading right when they opened (7am). Second one here and yet somehow I'm still waiting after 30 minutes. 3 people arrived after me, called in before me. read more

WARNING!!!! Beg your employer to send you somewhere else!!! All they care about is their co-pay,push people through like cattle! We had an appointment at 2 o'clock today, we just left and it's 6:15 absolutely ridiculous DO NOT GIVE THESE PEOPLE YOUR BUSINESS CAUSE THEY DONT CARE IF YOU SIT THERE ALL DAY. read more

I have nothing but positive things to say there kind friendly and make things easy to understand they help me with so much already and it has been great thank you Myra,Sylvia,Edwin,Cindy and the rest of the staff and Doctors read more

Efficient and professional for the load of clients that are cleared a day. Calmed me down when taking blood samples and address concerns I had. read more

Besides the long wait time, Dr. Garamendia was extremely rude to me. He raised his voice and told me he was a physician and I needed to respect him. I replied that I was a patient and I too needed to be respected. The supporting staff was extremely nice! read more

If your employer asks you to have a physical/drug test done here ask if you could have that done somewhere else. Its a small clinic so with the high volume of people coming in don't expect to be in and out in 20-30 minutes. You're probably going to be here for at least an hour. read more

Wait time is ridiculous. Of all the doctor's offices that I have been to in my day this seems to be the worst. Staff is unorganized and incompetent. And Dr. Saurabh is a complete jerk. I don't recommend this place to anyone. With an exception of Dr. Wick, he needs to go work for another company. read more

Long waiting time. Disorganized screening process. Even if you're scheduled, you'll still wait longer. Thumbs down service.

The staff were friendly and professional, but they told me my wait for my work physical would be about an hour. I was there for over 4 hours and that is with an appointment! I hope i never have to come back. read more

This place is a joke. Came in to do a drug screening and took over 3 hours to complete. No one has a clue of what they're doing here. The staff are the most ignorant people I have ever met. This place should be shut down. If your employer asks for you to take a drug test, have them go somewhere else. read more

Absolutely ridiculous to have a 2-3hr wait to be seen for a workers comp claim. And your not able to make appointments for this... company's please don't send people here. Front desk staff is rude as well. read more

I never post any reviews especially negative ones but I absolutely felt this one was necessary. I am here because of a workers Comp injury. I hurt my back on 10/1/2020 and started getting all of my visits through Telemedicine concentra Via Virtual visits. It's suppose to be the same thing as coming to a physical location except your check in is virtual with the doctor where they diagnose you and refer you to physical therapy, acupuncture, surgery, etc. Well after about three weeks of physical therapy (prescribed by the virtual doctor) I am not seeing any improvement so the doctor put in a request for me to get an X ray done to see what's going on. So she sent me to this location but to my surprise the front desk is telling me they don't have any of my info, and need to treat me as a "new patient" . EVEN after providing them the paper work from the doctor! They basically discredit the other doctor and said in order for us to get you X days OUR doctor needs to check you out and see if he DETERMINES you need X-ray. So the last 3 weeks have been a complete waste of time and I'm having to restart the whole process all over again just to get admitted, hoping the doctor can see me today( I was rescheduled yesterday)... and today they are "backed up and are trying to catch up even tho I made an appointment at 11 am. Stay away from virtual visits, stay away from Concentra. There is a huge gap in communication and will have you going around in circles. read more

Last time i came in i was here 5 hours, my appointment today was at 11:15 took an hour for them to call me in. Its almost 12:30 , I'm pretty sure the doctors out having lunch, hope i get out soon, recommend you bring a sleeping bag read more