With a doc in the box on almost every corner, you'd think they'd be more competitive and have…read morebetter customer service. Not sure if a walk in would have better luck, but an hour long wait for an appt is so hard to do when you have a sick kid!!

I received the worst medical care at Priority Urgent Care on Calloway. I sustained injuries to my…read moreleft side from a crash on my mountain bike. I went for x-rays and an examination. After the x-rays their Nurse Practitioner came in and told me the x-rays were negative. He asked if I lost consciousness. I said No but that I was disoriented right after the crash, but did not hit my head and it was now 48 hours after the crash and I had no symptoms of a head injury. He informed me Liam Neeson's wife died 3 days after hitting her head and that I needed to go to the Emergency Room and get a brain CT Scan in case I had a brain bleed, which I had no symptoms of. I asked if he could give me a shot for the non stop very serious pain and a prescription. He said no in case I had a brain bleed. I also had a cut on my cheekbone which I took off my glasses and showed him from a distance. He never examined me during the whole visit. He never got closer than arm's distance and he never even checked my facial cut for infection or to clean it. He literally did nothing about my serious injuries. I filed a grievance through Priority Urgent Care and followed that up within a day or two with another email and I also called multiple locations trying to speak to a manager. I've called over 5 times and left my name and number to have a manager call me back. It's 3 weeks later and they still have not contacted me about my grievance, or to follow up. I want to add that they did waive my copay 2 days later so I could go to their Panama location and the doctor there did an exam and gave me a pain shot and prescription for pain meds. He ordered an MRI, which apparently never got sent in or Stockdale Radiology never submitted it to my insurance. So I had to pay $349 out of pocket to get an MRI. Priority Urgent Care has failed in every aspect in my care as well as following up to address my grievance. If I could have given 0 stars or negative stars I would have done that. Absolutely the worst medical care or really lack of care and they truly don't seem to care in the least bit or they would have contacted me.

Very good experience here today. The receptionist was extremely friendly. The service was fast. We…read moredid make an appointment online for 1 PM and waited approximately 25 minutes in the lobby and we're called back. The nurse practitioner was good and very efficient. He gave us quick results and got us out of there would definitely come back.

While the physical locations for this program are efficient, the telemedicine services and…read moreadministrative communication have been completely unacceptable. I joined specifically because of the advertised assistance with the Prior Authorization (PA) process, but a total lack of coordination between departments has resulted in a four-month delay. I have been attempting to navigate the PA process since March 2026, and despite qualifying and providing all required documentation, I have encountered the following issues: - Conflicting Information: Staff members repeatedly provide contradictory information regarding operating hours. I have been directed to call on weekdays only to be told the department only works weekends, and vice-versa. - Lack of Documentation: Despite multiple assurances that my records were received, staff recently claimed there is no record of my previous calls or documentation. - Misleading Claims: Staff confirmed a new PA was submitted in June 2026, yet my insurance provider maintains no request has been received since a denial in April 2026. That April denial was reportedly due to the office's failure to include the required documentation. - Poor Communication: My attempts to follow up are frequently met with dismissive attitudes from staff, even though I am strictly following the instructions provided to me. The administrative failures of this program have made it impossible to access the services I qualify for. I would caution others to be prepared for significant delays and a lack of accountability regarding insurance authorizations.

Daughter went in Friday night, they took some tests, then said they would have to send them out for…read moreresults and should have the results on Monday. She should go home and keep her fever down. She called yesterday and was told to call back later. Never did get the results and is still sick. I have visited this location a few times in the last few years and never had any problems, I will not go back to this location.

I LOVE that there is finally a female DO in Bakersfield (that's actually taking patients)!!! Dr…read more Loewen is phenomenal and very keen to figuring out what is going on with your health. She's much more thorough than other MDs I've had. She's very personable as well, making those dreaded doctor appointments much easier. The office staff itself can be pretty hit-or-miss; it's a typical doctor's office. I do like that if you need blood work you can either do it in the office or walk a couple of buildings down to Quest Diagnostics. They can bill your co-pay to you, but if your bill goes over what's included in your insurance plan, have some Advil handy because it's seriously a headache trying to get a hold of these people just so you can get on a payment plan. They also have a website that you can log in to to pay your bill, but it doesn't always work.

The front desk staff were busy, but friendly and professional. Their MAs were likewise great. The…read moreX-ray tech was super quick and competent. Mendell, the PA, was great to work with. I was in and out in less time than it would take to get registered at other urgent cares. 5 stars, no notes, would definitely recommend, thanks, Priority Urgent Care team.

Came over to Priority Urgent Care for X-Rays of my wrists after a slip. Easy check-in with…read moreCrystal's assistance. 5:30 there was no waiting clean comfortable waiting area. Saday called me back she took my vitals in a nice patient room she was a pleasure. The X-ray tech will be here at 6pm everyone has been great. Tyler the PA came in and introduced himself, I explained my wrist issues. Joe the X-ray technician came in at 6 and took 3 pictures of each wrist Just need to have them read and get the report. Tyler came in nothing is broken . I was provided with a disc and a report I'll pick up tomorrow that I'll take both to my orthopedic and I'll take it easy for a while Priority Urgent is a good neighbor to have

My first time here since switching new insurances and had to come here for myself (dry, wheezy…read morecough, with mild congestion). Considering it is the cold months, it wasn't busy coming in on a weekday mid afternoon (they close at 8pm daily). Office was very clean. Wait time wasn't too bad (15mins that's including the time I had fill out paperwork). Staff were very welcoming, nice and patient. They ask that you kindly wear a mask if you don't show up with one (no biggie!). I knew I would have some sort of respiratory issue but wasn't expecting bronchitis. I saw the NP and she was so nice and thorough. Administered an injection, breathing treatment while I was there, and ordered the recommended medications for further treatment. Overall my experience there went really great and so happy I got to come. I felt seen and heard - oppose to other urgent care places where you're rushed out the door. Thank you for taking care of me.

I just started coming to this facility, and I really like it!…read more I've only had the pleasure of meeting my PCP doctor once, but can tell she's a very good doctor, takes the time to listen and ask questions & was just an easy person to talk to and open up with. I had a broken foot so she ended up putting in an (expedited) referral to see the foot specialist, which just so happened to be located on the second floor! The very next day the referral was approved and the podiatrist office (foot doctor) was calling me to set up an appointment for THAT following day... Super fast! I've seen the podiatrist a handful of times since then, and he's a really cool guy as well! Communicates well and definitely has your best interest at heart! Pretty funny guy too! I've also gotten my blood taken here per my doctor's request, and have had several foot x-rays done here as well, I love that everything is located in ONE building!! The building isn't even super huge either! so it's easy to navigate around. They even have an ER! Plus I've noticed that they're hardly ever busy! It's pretty much empty every time I've come! wait times are no longer than 10 minutes at the most. My last appointment I was 30 minutes early and they were able to get me in right away! Just seems to good to be true lol. Friendly staff, clean facility, so grateful to have Dr Raju (her nickname) as my PCP and BFMC as my doctors office. -The end.

I have been a customer here for a long time, over 10 years. My Dr is good, no complaints there…read more But it is too difficult to communicate by phone with this place. They do not answer the phone and the "system" puts you on hold for totally unreasonable amounts of time. I am writing this on a Tuesday and I have spent almost two hours on hold since last Friday. They can and should do better. Sorry, unprofessional service. No one has time to wait 45 minutes on hold. We are working, earning money to pay for health insurance and co-pays.

There's a lady with glasses and curly hair that is so rude and terrible customer service. She could…read morecare less about the people she encounters at her window despite whatever issue they are having. Needs to be more considerate. U work at a doctors office and people take their health seriously. Maybe u should too!

after having a terrible experience at accelerated urgent care, I simply walked out and went to…read morePriority urgent care instead. The ladies up front were super friendly and helpful signing me in digitally . Tyler, the healthcare provider, was very knowledgeable and patiently explained the procedure to me and answered my questions. Hands down the best care possible for my visit. I'm super happy to recommend these guys -Rick R.

Waited over an hour to be seen for 5 minutes. Provider rushed and did not really have the…read moreknowledge as to why I was there. He drew a map on the exam table paper to show me something I already knew. Terrible service. Reception was no very welcoming either. This was my first time and las time here.

I am surprised there are not more good reviews for this location. I was immediately impressed by…read morehow large and clean the waiting room is and the efficient check-in process. I was called in first to check vitals and returned to waiting room, but it wasn't long before I called in again to see the doctor. He was kind and treated me quickly with a steroid and prescription for a seriously painful strep throat.

Dr.Alvarez is the worst Dr. ever he didn't touch my body but diagnosed me with having Glaucoma for…read moremy headache due to my age. I don't know how he was able to see behind my eyes if he never laid hands on me.