I needed a medical exam for my new job. I had an appointment and was told it was gonna be a 3 hour wait. I called my scheduler to double check I had an appointment because 3 hours is a long time for an appointment. I was told that the clinic should have my kit for my drug screening and vitals ready. Even my scheduler called them about it and when asked about my kit Concentra said they couldn't find it even though my scheduler verified that Fedex had delivered it and someone signed for it. Every single worker there seemed miserable and was really rude. read more

Customer Service is rude ! makes mistakes doesn't take ownership of there mistakes! They are aware this is WC so they look at it like they are doing you a favor. Dealt with a lot of customer service in my previous business and Concentra is at the top of list for Rudeness ! If my company wasn't sending me there they WOULD NOT GET MY BUSINESS!! read more

If I could give zero stars I would. The services is absolutely TERRIBLE to say the least. They say services are walk-in but when you do they make you schedule an appointment. I waited in the lobby for an hour and a half and they still saw two people before me even though I had been waiting longer. They also make you fill out all the forms twice (paper and electronic) which wastes time and it serves no purpose. Facility was not busy at all but staff just sit around chit-chatting with one another in stead of helping patients. If you can go somewhere else I highly recommend it. read more

I get it you are understaff, but reason of we only have one provider is bunkers. Is Bakersfield this short of doctors? This is an urgent care and nothing is urgent with 3/4 hour wait. Poor one doctor to see all these people. They are doing employment services...what management on earth accepts all these services and doesnt do anything about wasted hours of wait time. Horrible, sorry. Somebody should get act together here, unacceptable lame excuse "we only have one provider" daily basis? Sorry i cant even give one star time wise, i feel sorry for the workers they get the anger of people waiting.but have to choose and rate so picking one star. Wheres the office manager,whats d problem cant find to hire other doctorssss? Man u need at least doZen doctors, im sure ur aware of that read more

Appointment was at 2pm. Did not leave until 6:30pm. There was not enough people there for that long of a wait. Staff could have at least warned someone about the wait. When I did get called back It all took about 10 minutes and i was done. Only went here for a pre-employment type of deal. Would avoid this place at all cost. Never went to a clinic and took this long. read more

This is the worst place in town to get occupational medicine. If your employer tells you to come here - expect to be here all day.

This place is the worst clinic that I have ever been too. The Doctors do not listen. If they give you an appointment prepare to wait 2-4 hours regardless. If you need a specialist, forget it they aren't going to help you. If you come here for a workers comp please ask your employer to send you somewhere else because this place is trash. I asked the front desk to reschedule my recheck because my actual doctor ordered an MRI for me. They refused stating that they needed to give my work an update. Sorry but my MRI is a little more important. read more

If I could give zero stars I would. I've been here over an hour and have watched numerous people whom arrived after being seen before me. And yes I had an appointment. Even employees I work with have mentioned a similar issue. The things at the front desk wouldn't even call them ladies are extremely rude. read more

This place has the longest wait times. Last time came, they rescheduled a workers comp appointment .... 1 hour into me being here. My advice is to make sure you set aside a minimum of 3 hours if you have to come here. I waited 5 hours once.... idk how this place manages to stay open. I wish I never had to deal with this place but for some reason my employer insists on keeping their services. read more

Whatever you do, don't come here. We've been waiting 2 hours to do a drug test. I overheard another patient say they screwed up his paperwork and that's why he was waiting so long. So I got curious if same thing happened to us and it seems they just flat out forgot about my husband. He had to keep nagging the girl at the front desk to get anything done. Either the girl was new and didn't know how to do anything or she just doesn't care. I do NOT recommend this place. read more

If I could put zero stars, I would! This is thee worst place! Over 3.5 hrs for a simple drug screen(cheek swab). Full waiting room, taking forever to call ANYONE for ANYTHING! If your employer wants you to go here, either request another facility or take the fail. It is not worth it! I see atleast six people upfront... so do they only have one back office person handling everything? This is by far thee worst place. The motto "Treated right" is a joke. It should NOT be this slow. I've been in way more hospitals or dr office's that have gone quic read more

Only one star because I had to in order to leave a review. The only reason I'm here and continue to come here is because this is where my employer chose to send me for a workers comp injury. No matter what time of day you come; even if u have an appointment, you'll wait 2+ hours every time!!!! I HATE CONCENTRA!!!!!!! read more

Waited a recording breaking 3 hours. Every time I have went it is the longest wait. Also, they don't ask when you want appointments they just make a time and date. And don't ask for a preference like what I have job I am supposed to go to? Very unprofessional way customer service experience. I do not want to go here ever again. I don't recommend anyone else. The Dr is okay. Did try to blame my workers injury that I already have been see for by another workers comp Dr. on something that only children get diagnosed with so. Mind you I am mid 20s. Then doesn't know about my last visit because I guess they don't actually write notes down for the next Dr. No I'm not okay, with the treatment. They tried to force me to go the ER, and when I already told them before I couldn't go. They have to ask me again. When they don't even focus on the issues of what is wrong with me. Nor did they prescribe me pain medicine, when I am tell them I'm in severe pain. The front desk don't enforce patients to wear masks correct, they don't even suggest it. There waiting room is not 6 ft standard apart and is not good to wait in there for 3 hours long. While the person 3 feet from you has there nose exposed the whole time. You are asking for covid by going to this Urgent care. I don't get by people aren't scared of this virus it can kill anyone regardless of age. read more

I'm a contract worker so I am required to complete a drug test, physical, COVID test etc. every couple months at the location the agency selects. If you can choose ANYWHERE but here, I would advise you to do so. Around July, 2021 I came here for Drug screen, COVID swab and physical. I completed this process in 5 hours and 50 minutes exactly (I timed it). In November, 2021 there was some "improvement" I was out in exactly 5 hours. It was just ridiculous! Although, the staff is kind, I did not sense any bit of "hustle" or urgency to catch up with the backlog of patients. I work in a hospital and I know what efficiency and urgency look like! Please let your employer and agency know about this problem so hopefully some changes can come to these crappy e-screen locations! read more

Super super slow. But don't really have a choice since it was a work related injury.

I was here for about three hours for a pre-employment drug test and physical. I came at 8 right when they opened and didn't get out until after 11. I saw multiple people were seen before me that came AFTER I had shown up. I had come the day before to try and get in, and they told me that I would have to wait OVER THREE HOURS to be seen. I was told it was due to understaffing. The staff is nice and obviously some circumstances are out of their control. However, there's no reason it should take this long to get a routine drug test and physical done, especially if that's what most of your patients are there for! If you are an employer, please consider sending your employees to get routine check-ups done elsewhere. read more

I made an appointment for 5pm for a pre-employment drug screen and physical. I wasnt called back to take the drug screen until 540pm and now it's close to 7pm and I've been waiting in the doctor's office for my physical this entire time. An hour and 20 minutes is a joke. I popped my head out to ask the gal if they forgot about me, that's how long I've been waiting. I legit thought they put me in the room and forgot. LONGEST WAIT IVE EVER HAD!!! You're seen faster in a big city emergency room! This place is awful. Why in the world would companies contract with this place after all the bad reviews?! Avoid at all costs if you can. read more

I Came here for a drug test and it took way too long. They said 20 mins but I spent 2 hours easily. I've been to other places for drugs screens and they don't take this long. My boss gives me a choice for location and I'm not choosing this on next time. read more

If someone ever tells you to go here, just don't. Save yourself the hassle and go to Memorial Occupational on San Dimas. This place is an absolute paradise compared to Concentra! Yes, there's a wait, but it's super clean, comfortable seating, and the people that work here have ALL been beyond friendly and helpful - even on the phone. I tried going to Concentra twice last week... Both times there was a smart @$$ person sitting at the counter, in the far right chair. Super un friendly, completely unhelpful, horrible disposition. *Side note... Memorial Occupational closes at 6pm, and they will still see you same day, even if you walk in at 5:45pm. Concentra closes at 5pm, and they won't see you if you show up after 3pm. Unless that's just the treatment the lady- who is only trained to answer the phone- gave only to me. But she also mysteriously couldn't find my paper work and let me sit for 2 hours and 45 minutes before telling me that she needed my paper work before I could progress in the process... AFTER telling me to have a seat and I would see the doctor after a two hour wait. 2 hours and 45 minutes she let me sit there, and then suggested that it was getting late in the day and I should try and come back a third day... So yeah, call around and push for somewhere better than Concentra. If I was told today that I HAD to go back to them, I would have just amputated my affected body part and called it a wash! Because if that is who they choose to represent them, can you imagine who is waiting in the exam room? No thanks! ** I wasn't going to leave a review or say anything to anyone, figuring it was probably just inevitable to feel like DUMPSTER DIVING FOR HEALTHCARE when dealing with these type of places, but then I came to Memorial and HOLY WOW it can be a pretty decent experience! read more

This place is unbelievable. Almost 4 hours for one simple drug test. The stuff in the back is just lazy and rude. I recommend you go somewhere else. This wait is just ridiculous. read more

This place has the worst continuity I have ever seen in a medical setting. Each appointment I have ever been to leads to over 2 hours waiting each and every time. My time has been wasted for countless hours for about 6 appointments and almost nothing has been done for my issue. I got an X-ray early on in my process but was "referred" to a hand specialist because no one in their facility can read my X-rays properly. If I wasn't going through workers compensation through my issue I would have never came back after the first visit. I can't downvote this place enough. read more

Waited for more than 4 hours. Slow Service. Staff are not smiling. Loud and noisy personnel.

This is the worst place to go I've been waiting here 5 hours and seen people with they same reason go ahead of me I'm the only African American here and when I ask what's the hold up they give a a false time estimate then continue to speak in Spanish to her co workers . I hate to say it but it really feels like a racial thing read more

Worst place ever! Do not come here! I've been waiting for 2 hours and still haven't even seen a dr.

If I could give this place negative stars I would. Terrible patient service, don't bother making an appointment because they will see every walk in first And make you wait 4 hours to be seen. They lose documents or "forget" to request results. This place along with workers comp is a complete joke. read more

If youre a business owner take your Occ Med work somewhere else. Staff might be great but upper Management (Area Manager, etc) are manipulative, untruthful and a snake in the grass. Avoid at all costs. read more

Call 2 weeks ahead of time to ensure i have an appointment on my 1 day off to renew physical. Call 1 week prior to confirm and get information on what documents i need to bring. Day of, call to again confirm and find out what documents they need from work so that there is no hiccups. No answer, no machine just 3min of ringing and hang up. Make an attempt every 5 min for an hour same deal. Check online to confirm open. Finally call customer support back east. "Oh all the offices are closed for the holiday!, thanks have a good day." Hung up on... WTH absolutely worst place ive ever dealt with. read more

Came in at 9 am for a DOT physical. I was called about 15 minutes after I arrived. After they checked my vitals and i gave them a urine sample, i was put in an exam room and was told i had to wait to be seen by the doctor. Two hours later i still was jot seen by the doctor. I stepped out of exam room a couple of times and each time was told it would only be a few more minutes. Finally 2 hours and 20 minutes a Physician's Assistant stepped in. She saw me for less that 5 minutes and then told me to wait for my paperwork in the waiting room. So far I've been waiting for 35 minutes and still no paperwork. If it werent for a new position. I would have walked out of here. I would never recommend this clinic for any reason. I will never come back again!! read more

If you are a class a driver and large run from this place they demand you go thru and pay for sleep testing and then want you to pay again to do another dot physical so you are now out of pocket 1000. So with covert who has the $$ to pay for this too. Since most insurances do not cover it. read more

Yup this place is horrible , they never answer the phone and no matter what time you make your appointment you still have to wait. I only came because of my employer and this was probably the worst part of my hiring process. I came for my physical And made an appointment a week prior and still had to wait over 3 hours to see the doctor for 5 minutes when I had to come back to get my TB test read I was 1 hour late and they had the nerve to make me wait 30 mins to let me know they weren't going to accept the time because I was late and also knowing I had to take a 2 step Tb. They never once said since your here let's get that done and we'll come back to the first step. So I had to come back a 3rd time to yet again wait another 3 hours just to hear other people complain and leave because of how long there taking read more

Horrible place, the overbook patients and take hours to get them seen. Not to mention making an appointment is pointless because you still have to wait like 2 hours to get called back. This place is a joke read more

Seriously the worst in town. I only keep coming back because my employer sent me here for a work injury and now I'm stuck coming here for check ups until I can go back to work. The first time I came here they listed the wrong foot on my medical records, then instead of fixing it, they just added the correct foot, so apparently I had two broken feet... The second time I came, they handed me another patients prescriptions, I even handed them back and asked what they were for (I hadn't checked the name). The girl at the desk handed them back and explained what they were (or what she thought they were). Then the third time, I came for blood work and when the needle was taken out of my arm it was put into a regular trash can, despite there being 2 bio hazard cans right above it. Oh and don't even bother calling, they don't answer the phone, and if they do you won't even get a "Hi can you hold please" they just put you on hold and leave you there. read more

I do not recommend this place at all.... The front receptionists are out of control there attitude is disgusting not polite and the doctors even worse read more

This place is a black hole. You could literally rot in the waiting room it takes that long. There's a bunch of people running around who don't seem to know what they are doing. Do not come here!! read more

The staff was great, went in and out quick. No complaints. Thank you for making my experience short and sweet! Able to obtain records with the wonderful help of Claudia. No one likes pre-employment duties, but Concentra made it painless. Thank you!! read more

they fucking suck wait times are ridiculous! waited a hour for one piece of paperwork and another for my appointment!