The friendly and professional staff was super helpful with meeting my needs and made me feel comfortable while I was going through a difficult time in my life. Jason was excellent and extremely patient with me and did a top notch professional job! Dr. Smeaton was a great help in meeting my needs to get through my physical. She is a great leader! Thank you! read more

unbelievable terrible service, waited over an hour to be seen as the first and only patient there. go literally anywhere else read more

I rarely leave negative reviews, but this experience has been extremely frustrating. I completed my DOT medical exam at this Concentra location and paid for the exam. Because I have Type 1 diabetes, I was first given a three-month certificate. At that time, I was told that if I brought in my diabetes blood glucose logs, I would be eligible to receive a two-year certification. My diabetes is well controlled, and my A1c is around 7. I returned with all the requested logs expecting the promised extension. After reviewing my information, instead of the expected two-year certificate, the doctor issued me a one-year DOT medical certificate. Even then, I was not given the proper official paperwork. I was only handed a small wallet card. When I took the card to the DMV, they told me it was not acceptable and that they needed the full-page official Medical Examiner's Certificate, similar to the original three-month document I had initially received. I returned to Concentra and asked for the correct documentation. Doctor attempted to print the proper paperwork from my existing exam, but she was unable to do so. She then went to a supervisor, and I was told that I would need to go through the entire process again and pay for a new exam. I asked to speak to a manager. I was told that there is nothing anyone can do. They blamed DOTs system. They did not even offer a discount or any type of help whatsoever. This was extremely frustrating because I followed every instruction given to me. I provided my medical logs as requested, and I was initially told I would qualify for a two-year certificate. Instead, I received a shorter certification than promised, incorrect documentation, and then was told I must pay again for something I already completed. I hope Concentra reviews this situation and finds a fair solution. Patients should not be required to repeat exams and pay additional fees due to inconsistent information or administrative issues. That being said I wish I had noticed their 1.5 star rating before. I would never stepped foot there. That itself explains a lot.. read more

Horrible experience here . Avoid this place ,take the drive to another location. The front desk does not know how to even talk to patients not in person nor via the phone. Second ,the wait times are forever good luck trying to be seen here. read more

Initially Walked in for a work injury. The female provider Dr. Smeaton at the LAX El Segundo location does not have empathy about the situation after expressing myself multiple times was very dismissive and expected me to go back to work with pain. Literally, had to see my regular physician and get a second opinion and they were shocked of the treatment I received. Not recommended !.Also on my follow up I had to call to obtain imaging report because after 2 weeks office did not have it. Furthermore I found blood stains on the exam table and found creases on the paper. Rooms are not cleaned! Beware read more

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Honestly, this is one of the better medical centers I've been to. The staff is awesome! Wait times are reasonable and the area is great, no complaints. [Posting now but I went here back in 2023 - saved as a draft and forgot to post whoops!{ read more

please avoid here if possible. I came straight from my office feeling light headed, dizzy, and clammy with some leg pain. The receptionist had me write down my symptoms and said she needs to ask the physician if i can be seen, so after 10 minutes i get the green light to check in. i spent 2 hours waiting in the waiting room and had to check 4 times regarding the status of the doctor. I kept being told i am next i am next but no way i was next for two hours. there was a really really really sweet nurse, i believe her name was anabel? (i am so sorry if i am mistaken) who really advocated for me and had the doctor see me within 5 min of speaking to her. beside the doctor being very kind, she told me that they are not a real urgent care. They can draw blood but the results wouldn't be ready for a few days and they don't have any imaging devices.....HUH she told me to go straight to the ER which makes me question their level of care. I had written down my symptoms prior to checking in with reception, they made me wait two hours before telling me i should go straight to the ER??? what a scam. then she informed me that they are a workers compensation clinic and not a real urgent care. thankfully she was transparent but given i had to go straight to the ER when they were aware of my symptoms, yet made me wait 2 hours is crazy. i will not be returning and will be sure to share my stories with others. read more

I had a drug test scheduled. I walked in expecting to wait hours as I have in the past. I walked in and was greeted by an employee named Sam. Sam had me checked in and ready to go in less than 5 minutes. Amazing efficiency. I appreciate Sam and anytime I need anything urgent I will come to this Concentra so I can be helped by Sam again. read more

It's not my doctor or physical therapists who were the problem. They're great It's the "I couldn't give 1 shred of a damn" receptionist at the front desk. For goodness sake, hire professional staff. read more

Wow, that place is awful. It's dirty and disorganized. I waited for over 2 hours before someone saw me. While I was waiting I could hear the office staff insulting me and seeing other patients first. Zero stars. read more

Concentra Urgent Care - Disgusting wall in the doctors office - Medical Centers Near Me - El Segundo (LAX), California

I had an medical exam appointment at 12pm today and arrived on time. I drove all the way from Simi Valley to El Segundo for this appointment for my job's mandatory medical exam. I was asked to fill out a bunch of paper work that took around 20 minutes to complete. I go up to the front desk and hand the lady my papers. I am informed that the doctor is taking her hour break before she can see me. I let them know I came all this way and that my appointment was supposed to be at 12pm. They hear my frustration and let me know that she'll wait to take her break. I was called by a different medical assistant to get my vision tested, height and weight. I was told to wait in a waiting room until the doctor comes back from my break. It is currently 1:30pm and I am still waiting to be seen. My whole day is ruined because I have still not be seen and I have to drive back in traffic. read more

-5 STARS actually! Horrible service... First sign of any business having their sh*t together is their telephone customer service and right off the bat, the phone rang and rang and rang and no one bothered to answer it, even though there was someone literally sitting right in front of it the entire time. The woman at the front desk with the personality of a cold mossy rock, doesn't bother to greet incoming patrons or ask what their reason for visit is so you're on your own after signing in until they call you. It was over 2 hour wait for a 10-minute ordeal that I needed to be seen for. Don't let the Urgent Care title fool you, there is zero sense of urgency going on here! Were it not for this visit being work-related, I would've walked out! Oh and let's not forget the dead spider in the middle of the exam room... read more

Concentra Urgent Care - Medical Centers Near Me - El Segundo (LAX), California

Sylvia waited for over an hour inform me that the service I needed was not available. The reason? The only person in the whole facility that can perform my service had left. Typical lazy front desk persons. Will gaslight you if you don't know how to advocate for yourself. Be warned. read more

EMPLOYMENT SCREENING / DRUG TESTING. Absolutely do not select this site for drug testing. The wait is long for no reason and be mindful that this is a medical clinic, not a lab. You'll end up pissing yourself before you're even called in to provide your sample. If given an option by your employer, please select an actual lab. read more

Believe the reviews..this place is terrible.. wait is forever. When you ask why the wait is so long...they run around have to ask around and come back simply say. Ya it's busy today we going to call you soon. Patience who come in after get called in first. They shut down for lunch leave you waiting longer. read more

This is an updated review for the new doctor ONLY. The front office and back office staff continue to be one of the best teams I've experienced. They are professional and courteous and welcoming; they get 5 stars! The one star on this updated review is for the new doctor: Dr SEZER. I've seen her twice. She is incredibly rude, she treated me like it was a hassle to see me. I've been going to this office for about 6 months or so and the other 4 doctors I've seen have all been professional, I'm not sure why she's unhappy but she's in a hurry and seems to know your whole history in the few seconds it takes her to scan through your electronic chart and make assumptions. I've never encountered an unpleasant healthcare provider like her. If she's there when you go in, make sure you speak up for yourself! read more

The experience at Concentra was exceptional! The professionalism and care I received from everyone from the front desk, Kailyn who conducted the pre Employment test's & Dr Michelle was top notch. read more

Came in 850a. Check in time was horrible. System was down. Since everything is tech based and they didn't wanna give out no paper forms. System started working. Finally went to the back at 1030a. When I finally got to the back, a doctor kept going back and forth with the support staff, just yelling. So unprofessional. The walls are paper thin so you couldn't help but hear EVERYTHING! I prefer other Concentras. Hopefully I dont have to come back to this one again. No privacy cause of the paper thin walls. read more

I'm really shocked at the rating of this center... I had an appointment that lasted over 2 hours and the staff was attentive professional and kind. The receptionist is an amazing multi-tasker and bilingual as well. Carlos was patient when I was clumsy and looked like a complete idiot when I spilled my urine cup - like oh my goodness mortification to the max. But he was professional and treated me with respect. Give this man a raise! The doctor is very pretty and though she looks young, she was very intelligent and knew exactly what to say to calm me down after revealing some new information about my body that kind of surprised me. This was my first visit and I just felt really taken care of. 5 stars - highly recommend read more

Now this Concentra (because I left the rudeness of LAX) was the best. The staff greeted me at the door with Good morning and welcome. I was fine with the wait because the staff was so friendly while being professional. Staff went out of the way to help me and this was amazing. Thank you Madu, Carlos, Sylvia, and Jose. God Bless and stay kindhearted... read more

This concentra in Century Blvd LAX WORST clinic to be in was send by Company after accident for test been here for over 2 hrs ask VERY RUDE front desk how long to see me and they respond couple of minutes another hour passed and still waiting I sincerely think since they have the Companies around LAX they got you by the balls and you have to put up with their BS thanks god they are not my physician a lot of up set people in this FULL waiting room read more

The providers working here are very rude and full of themselves. They will also lie to your face if they don't wanna deal with you.

This urgent care refuses to treat patients who happen to have a cough in conjunction with serious medial issues that need urgent attention. Their excuses is that they dont do covid testing. However, their staff member told me if someone with covid symptoms is vaccinated they will then test them. Of course you can test anyone regardless of vaccination status. I inquired about this but they wouldnt answer my questions and tried to push me out the door by repeating "this is our policy." And rudely refused to explain the issue to me. As a medical facility I would expect them be able to easily give medical justification for their policies, but they are clearly more of a superstitious and political ideological based establishment than one based in modern western medicine. Go to Ever down the street read more

Don't go here!! Dr Sarah Farag is arrogant and incompetent. That mix is dangerous. They do not work in your best interest. If you are there for workers comp. They are working for your company... not for you. I went there for more than a year. Kept complaining about knee pain. They would not give me a MRI, no matter how many times I requested it. Finally after a year and a few months I went and paid for my MRI, out of pocket. There was significant damage to my knee, and the pain was bad. I took the MRI back to Dr Sarah Farag and she called me a liar. I attempted to file a complaint and was stonewalled at every step. Even Jose Rodriguez (Center Operations Director) ignored my calls and refused to give me any information on the Practices Administrator. Don't go to this place. They just want money from your company. Your care is not important to them. read more

came to get a tb shot for work around 4:15 on the website it says they don't close till 5 so I thought I had enough time. I waited in the waiting room about 15 min no one was at the front desk the whole so I finally see someone. he tells me they close at 4:30 and I cant get one becasue i have to fill out paperwork. What if you close at a certin time close at that time then do your closing procedures and if your close why are your doors still open. read more

Mario (front desk) was very rude when I asked basic questions. He verbally attacked me in front of my daughter, but the nurses where there to help. They actually did a good job and I appreciate that. I wish I got their names to give them credit. Mario made my experience horrible when I was there for something so simple. read more

I came to do a drug screening test the waiting time is ridiculous they were taking forever to call people in. If it was super busy I could understand the waiting times but office was empty literally 6 patients the most You can tell the staff takes their sweet time doing the simplest tasks. You could even hear the phone ringing in the back with no one picking up. Worst place to come just to urinate in a cup expect to wait 3 hours at least and that's when it's not busy can't even imagine during peek hours. read more

If they took my regular health insurance, I would transfer my regular (non work comp) health care to this clinic!!!! I LOVE CONCENTRA. EL SEGUNDO! I come here for doctor visits and physical therapy for my work comp injury to my knee and ankle. I feel that all the staff here truly care about my health outcomes, from the doctors to the physical therapists, the nurses and assistants, as well as the office staff. I have been helped more by the physical therapy at this office than at other offices I've been to in the past for other injuries. The physical therapists here are AMAZING! The doctors, nurses, and physical therapists listen to me, and everybody treats me like I'm a human being, not just a number to get pushed off their case load like at some other clinics I've been to. I want to give a big shout out to the office manager, R., for keeping it all afloat and working even though I see that she sometimes has to cover both the doctor's offices and the physical therapy office. I wish I could steal her away to be our office manager at my job!! If I ever get another work comp injury, I will be coming back here. I highly recommend Concentra in general and this location specifically!! Also, they validate your parking and give you two copies when you get a work status report: one for you and one for your employer. read more

Unprofessional. People at the front dont even go by the visitor list more than 1 hour just for urine drug test! Been here first out of 7 people and all of them are been taking care of before me. One person went home already when told to do thenpaper work. Good on you!! read more

If I didn't have to come here for a pre-employment screening I would never come here. I understand there is a labor shortage but maybe they could find front desk staff who weren't so rude and acting like you were putting them out by asking a question. Plus I overheard the front talking bad about other patients loud enough for the lobby to hear, even over the very loud TV that is on. Have it two stars because the assistant who took me back was friendly and efficient. read more

Went for pre employment drug screening and the nurse took someone behind me before me. To make is worse he had a full physical and was given my tab for drug screening. If I didn't speak up I would've had someone else specimen tested as mine. Not ok. After I spoke on it they then pushed me to very last person and had to wait for my physical and drug screening. Avoid at all cost if you can. Unless your obviously Hispanic then go ahead. The intake nurse will rush you through read more

They don't take appointments and leave you waiting for hours. I was the next person, and the person responsible for physicals went to lunch. I can't believe companies contract with this organization. They treat patients like a number. Employers do yourself a favor and contract with an agency that gives appointments. read more

Literally just walked out... I work in a campus nearby so I decided to drive over due to chronic headaches with ear pain. I printed my application at work to speed up the process but when I showed up the clerk asked "what's this" when I handed it to her as if she'd never seen the application, no hello, good afternoon just straight up "what's this?" Even after I introduced myself! ..Then proceeds to tell me the price for the consult while saying you know there are no follow ups. So I asked them why would there be bloodwork? Am I in the right place? She said you are, let me see if the doctor can see you and walked off with my filled out application. Since I am a paying customer at that point I just left and checked for other urgent cares in my area and went over to Torrance memorial where everything was professionally taken care of. I would never give my money to someone who treated me so poorly from the get go, especially when I am not feeling well. If you're reading this, I hope you never settle for less either. read more

Helpful medical professionals, but very rude front desk lady. At another time I was turned away for help regarding treatment for post-HIV exposure. CDC guidelines for post-exposure prophylaxis (PEP) following potential HIV exposure can be found here: https://www.cdc.gov/hiv/basics/pep/about-pep.html read more

Front staff made you feel like you were a bother and it felt very dirty/run down in there. Why still have the "clean pens/dirty pens" cups out if we have to grab out of the dirty ones? The wait to be seen was pretty short though read more

I visited this location for a physical exam and drug screen. Although I was told it would be an hour & a half wait I was in and out within an hour. There were a few people at the front desk but Bre was pleasant and greeted each person that walked through the door while performing other duties. Ymelda did my vitals and was very gentle, I couldn't even tell that she poked me. Despite the other reviews this place isn't bad at all, even the doctors were pleasant. read more

My specialist doctor moved to this facility, parking was ok only thing i don't like is the validation parking cause depending on how long you are here you may have to pay for parking at least the rates here are better than the previous location i was going to i always had to pay for parking even with validation. So for now i'm stuck coming to this location good thing it's once a year. read more

My employer utilizes US HealthWorks as their urgent care facility should anything happen at work. My initial visit was to take down information and get a blood draw. Everything went good from waiting to blood draw - I didn't have to wait too long (probably around 15 minutes) and they didn't miss the vein. The doctor (Dr Lorraine Lee-Ang) was friendly but a little quick. My issue was with the communication between nurse and her superior - I asked the nurse if I could get blood results over the phone and the nurse went to ask and came back to say yes. She took down some information for verification over the future phone call. When I called after a week, another nurse told me that they don't share that information even though I explained the situation the first nurse had told me. I ended up calling 3 more times, each speaking to someone new and them saying they couldn't do so. The fourth time I called, another new nurse picked up but he was able to share my test results. Most of the time, the nurses seemed like they had a short temper because they were very short with me and I could tell from their voice that they didn't want to continue the call. It seems like there's a big miscommunication between the nurses and superiors which definitely made my experience worse. On my second visit for another blood draw, the nurse was Antoinette. She had a great personality and was friendly. She also didn't miss my vein but what had scared me in the beginning was that she told me that she usually drew blood from patients who weren't moving (I think her patients were sedated or something). That didn't make me comfortable but I thought that she knew what she was doing. After a successful draw, she was happy that I was her first "live" patient. The second visit was fine and after I asked about the results over the phone, she told me that that was not allowed and that a phone call would only be made if there were positive results. At least this time, there was a clear up in the first visit's discussion. read more

I came in for a urinalysis screening today and have already waited for an hour and a half. I'm ready to piss myself, but guess I'll just have to hold out as long as I can read more

Needed to go get my commercial drivers license medical exam completed. The dr was very efficient and friendly but the front desk team was amazingly slow and rude. After I saw the doctor I had to wait over 20 minutes just to get the report handed back to me by the front desk. There aren't many other options out there for this kind of checkup but they could easily improve this experience and they should. read more