Do not take Medicare...good clinic other than that. They cannot set bones or do any real…read morediagnostics, but can give you a good plan for next steps. I would not go here if I was facing an emergency. If you have an infection and need a script, they're probably ok. If you're having a heart attack or a broken bone, skip this and go to a real er.

I visited this clinic on 8/7/25 around 6pm for severe abdominal pain which ended up being a…read moregallbladder emergency requiring this clinic to transfer me to a different hospital for emergency surgery. But while I was under the care of this clinic in Alamo Heights, I've never been so mistreated in my entire life. So I recommend for any high acuity needs (or even low acuity needs) DO NOT VISIT THIS CLINIC! Horrible care. Unsafe wheelchair handling. Disrespect of personal boundaries. Lack of skill competency. Threatening and coercive language...I wouldn't return to this emergency clinic even if my life depended on it. The physician on staff (my family and I can't even remember her name because she was not involved in hardly any of my care) and the RN Magdiel were completely incompetent and condescending. I ended up being transferred by ems to another hospital for emergency gallbladder removal and while under the care of this staff I've never been so untreated and uncared for by medical personnel in my 41 years. I will never return to this establishment and I will never refer any family or friends to this clinic either. Period. Unsafe wheelchair handling - Mr. Magdiel RN repeatedly ran my wheelchair into doorways and furniture, creating unnecessary discomfort and risk of injury. Violation of privacy - Upon taking me to the restroom, Mr. Magdiel RN told my father to remain in the bathroom to help me urinate, despite my clear statement that I did not need assistance. I am 41 years old, and this was both inappropriate and unnecessary. Lack of competency - He did not appear to know how to start an IV. When I expressed that starting one in my hand would cause significant pain due to my condition, he disregarded my concerns. And I already had a working IV another female nurse started in my right AC Threatening and coercive language - When I declined the IV in my hand, he stated, "Well, I guess I'll have to tape your arms down straight then." I refused, to which he replied, "Well, I guess you don't want your medication for pain then." This was manipulative, unethical, and unacceptable. Because I already had a working IV to my right AC. For the amount of effort this clinic puts into patient service and satisfaction scores you would think they would have better hired staff. Even the ems transport team ShurMed has more empathy and compassion. I definitely left ShurMed a five star review

Check in was quick. Staff was attentive and efficient. Labs and testing was conducted in rapid…read moresuccession offering quality care. The waiting area has large comfy recliners. Check out was just as smooth and meds were sent over to the ER pharmacy. The pharmacy is another story. Shows wait times to be estimated at 15 mins but it took almost an hour (with just about 4 people in the waiting area). Despite the wait times, I go out of my way to come here for emergency care - definitely recommend!

I did my Nurse Summer Training Program here after completing first regiment of Cadet Summer…read moreTraining at Fort Knox in Kentucky. Summer 2023 was an interesting time.

They text you the forms to fill out. Beautiful spacious…read morewaiting area to separate yourself from sick ppl Surprised we didn't have to wait, if not for sign outside would have thought they were closed More parking in back Busy area but look for Walgreens right next door Staff friendly and helpful Doctor was great, did not rush and gave us lots of info Everything looks renovated and new tho the outside could use some help This is my neighborhood go to now, don't really want to cone often but if I need, this is it!

They advertise that next level prime can be a substitute for primary care and that is not true…read moreYou cannot see a Dr in person only virtually. They then schedule another appointment in The clinic for a physical exam. This disrupts any continuity of care. I was told in a visit they they cannot provide care for chronic conditions. And when I presses forward, I was told I'm not a good fit and got hung up on. When I responded to a survey I was called by a member of their leadership team who blamed me. This is not care. It is a business model to get as much insurance and pro are money as possible.

This is regarding US Renal on Topperwein.....my LO is receiving dialysis treatment and had an…read moreunexpected bowel movement and the refused to change him ...mind u he is there 4-5 hours ....we got the call about 330 regarding this....so Ur telling me my LO has to sit soiled for 3 hours because even though ur staff is trained to handle these matters u won't change him..... would u do that if it was your LO ...there response was well if u want u can come change him .....OMG seriously....think we're gonna look for another facility that allows patients to keep their dignity...very unhappy with this facily and we only been going here about 2 months ....

Its been awhile since Ive ginr back to Porter medical. Total bad experiences many times. Which were…read morereported regarding very rude clerk. Another time my husband went in for an appointment, he waited a ling time to have Dr. Carlos Porter voice be heard at nurses station/desk. HE NEVER CAME IN... instead a NP then it was a quick appointment to finally walk out and Porter was leaning into a females truck flirting and laughing. Apparently the female was more important than the stroke patient. Never went back to SW Military location. Office treatment by clerks have been very bad, even witnessed two elderly couple being yell at and cut off while talking. Not very polite to disrespect the elder.

If I could give 10 stars to The Emergency Clinic at The Pearl, I definitely would!…read more Last week I had some medical complications and from what my family doctor had mentioned on my last visit, I needed a CT Scan to know exactly what my problem was. When I started to look for emergency clinics I noticed this location had a CT scan, plus I had already visit them in the past and had a wonderful experience. I was quickly seen by Dr. Zeballos and he was super attentive and professional. During my time there I also interacted with three other nurses and they were all wonderful people. After just a few hours here, I left feeling 10 times better and with the right diagnose and help that I needed. Besides the amazing people working here, the clinic itself is so clean and modern. Even though they've been opened for a few years now, I swear the clinic looks exactly the same as when I first visit them four years ago. Thank you to the entire team for The Emergency Clinic at The Pearl for their wonderful care!

Lady at the front desk was nice and receptive, but once getting to the nurses in the back, jeez. my…read moresymptoms worsened because the lady with the UK accent was so utterly rude. you should be treating patients with care so they feel better, not like they're a disturbance to your peaceful day. Please hire nurses who have empathy and compassion, not these robotic women who don't care about the people who walk in.

Although the receptionist and MAs were pleasant the doctor and facility could use some improvement…read more The doctor is a "close talker." He's approximately 6'4 300+ lb. I felt it was inappropriate when he initially entered the room he immediately rolled up on his seat as close as he could get to me, while we talked about my symptoms. He did not look at the area of concern (I went in for rib pain). He checked my breathing and heart and said all sounds good and suggested a muscle relaxer and ice the area but he never not once visually looked at my area of pain and I mentioned swelling. He returned to the room as he noticed my BP was high. I replied "um yeah because I'm in pain." He ordered an EKG. The MAs made several attempts to no avail, as I over heard their EKG machine "had been broken for some time." He transferred me to an ER. Lastly, the waiting room restroom toilet did not work either and was filled with urine. One star just because the rep and MAs were pleasant. Zero stars for the doctor on duty and broken resources.

I'm a college student that came in for an advertised school physical for $35 and instead was…read morecharged over $300 and was told it was their mistake but I had to chase my money back. Spent almost a year trying to get a refund and never got the correct amount back. Huge scam.

We've taken our children here twice and I've been once. I have absolutely zero complaints other…read morethan the receptionist was a little confused about Tricare Select deductibles. The care is outstanding, you book an appointment and skip the lines, and it's clean and in a convenient location aka next to a chick fil a. I absolutely loved the PA that works there so I was actually disappointed when we saw the MD at our last visit. She didn't disappoint and was absolutely wonderful as well. They aren't annoyingly conservative as other clinics can be in their approach and try to knock out whatever bug you have by pulling all the punches medication wise.

I made an appt on line and I wasn't seen for 40 min past my appt time- which is fine because I…read morealways expect to wait a little bit what makes it worse is the woman at the front desk was extremely rude. She had to scan my insurance card and license and she was put out because of that. She also had to take my copay which even further put her out. I always try and give people the benefit of the doubt but when you're already not feeling well, dealing with someone like that always makes it worse. Lobby was clean and it's pretty big on the inside with plenty of seating. Intake nurse was nice and professional and apologized for the wait. PA was professional and caring. Good bedside manners. Hate to give 2 stars because everyone else was great, but that woman at the front desk was horrible.

Made an appointment online weeks ago for my son who has mental health issues, was emailed that we…read moreget confirmation. Never got it, called and on hold for almost 5 minutes only to be told his appointment is NOT IN THE SYSTEM. Then sage refused to talk to me AT ALL because he is an adult. I have medical and legal power of attorney because of these issues and she refused to help me.  Cannot believe this crap show of care. Regards, Marnie Amongol

What a joke....horrible communication set up...you cannot talk to your doctor's nurses. It goes…read morethrough the "Operator". I've never seen anything like this. Simply put do yourself a favor and get one on one care. Doctor Rameriez is a joke, went in for chronic knee pain and needs surgery and asked for a handicap placard and wrote me for 6 months....the knee problem is not going away. Plus, I think it's a "white" thing. you just don't blow off patients like they do. I'd call and asked to speak with Dr, Rameriez's nurses and it's been more than once...just kept me on hold.....very bad folks very bad...get a doctor that you can communicate with. one on one with the nurses who get involved...i'm done see a new doctor in a week..they put me out for a month..really...don't go here

I brought my aunt here in the middle of the night and the staff was extremely helpful the doctors…read morewere personable polite helpful these are things you very rarely find in the medical community I appreciated everything they did for us and I would highly recommend this business.

I was NOT in any way whatsoever impressed with this urgent care clinic. It was a few months ago,…read morewhile I was waiting for my insurance from my new employer to kick in, hence the visit to one of these places. Needless to say, $200 something dollars (no blood work, no x-rays, no physical, no nothing) and an hour later, just for the doctor to tell me that my debilitating chest pain was "likely just exacerbated by anxiety." Anxiety, bruh?!? Wow. I took the day off work just to be told this shit? No physical exam, just talk talk talk a whole bunch of nonsense. When I asked if I should at least have an EKG done I was told "you could have a normal EKG today and have a heart attack tomorrow, those things aren't reliable." WOW! Are you the one who's going to pay for it??? Nothing against NP's because both of my sister-in-laws are EXCELLENT NP's (who just happen to live out of state) but this guy did not know what on earth he was talking about. Thank goodness I recently had bloodwork done at a REAL doctor's office and everything came out normal except for slightly elevated LDL cholesterol levels (the bad cholesterol) which I can't help to think may have contributed to my chest pain - chest pain that I could have figured out the root cause MONTHS ago had they just done their due diligence and ordered bloodwork. I would say to just go to the ER but I have heard horror stories from friends who get stuck with $3,000 bills just for a panic attack so definitely do NOT do that. It's really unfortunate and absolutely SUCKS how the healthcare system in the US (the supposedly "best" country on the planet, yeah right) is broken, dysfunctional, money hungry, and just all-around effed up. 2 stars, would NOT recommend.

Any truck driver please use another establishment by any means. Worst experience in my life of the…read morepast 20+ years of having my CDL. Doctor tried to deny my DOT medical card only because she couldn't do her own research of my medication for weight loss. Even my own PCP got offended for her ridiculous request to explain to her why I was on the medication he prescribed in a letter. Even in this stupid letter he pointed out that my medication has nothing to do with my performance as a CDL driver. While my wait I talked to a couple of drivers that were there and they even stated that they had been back and forth with this doctor trying to pass the DOT. DO NOT GO HERE

Do not use this Clinic on Broadway Ave, especially is you are seeking a DOT Driver Physical. The…read moreDoctor Danielle Coulter at this location is exceptional at generating additional income for the clinic, but not so exceptional at taking care of the clients. Required that I subject myself to a sleep study to get a DOT Physical. Provided me with a temporary DOT Physical for 3 months until I could complete the sleep study. When I provided the sleep study I was informed that I had to pay again in full for another physical before I could get a annual DOT Physical Card. I can assure you that this Doctor will require another study before she will issue the DOT Medical card. In short, three fully charged physicals before you get the DOT Medical Card. Avoid this place unless you want to be charged for three physicals to get a DOT Med Card. If you want to see the patient fraud they have done, look at their $6.5 Million Dollar payment of Workers Comp Fraud payment they had to make to Texas Mutual Insurance company. Stay away from this clinic.