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    Conchtails

    5.0 (1 review)

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    1 year ago

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    Enzo's Hideaway Tunnel Bar

    Enzo's Hideaway Tunnel Bar

    3.9
    (683 reviews)
    2.7 mi
    $$$

    My girlfriend and I only got their drinks here. We really liked the ambiance and setting here. It's…read moresuper tucked away and literally hidden. It looks so small on the outside but it's a big establishment. Based on aesthetics it looks really amazing. Our bartender was really nice and charismatic, talking to everyone at the bar table. My girlfriend loved the smokiness of their drink and I liked my espresso martini. They weren't too strong, and a bit on the pricier side. It wasn't one of the best espresso martinis I've had, but decently tasty.

    I rarely leave negative reviews, but this experience was so disappointing that I feel compelled to…read moreshare it. From the moment we arrived, we felt unfairly judged. As the hostess walked away from our table, she commented that our group was going to be "nothing but a problem." The basis for that assumption? One member of our party had simply helped clear and organize the table to make the seating process easier and faster for the staff. Yes, we were a lively group. We were on vacation, having a great time at Disney, laughing and enjoying each other's company. What we were not was intoxicated. The situation escalated when one of our friends was accused of being drunk and our entire party of 10 was asked to leave. The problem is that she wasn't intoxicated at all. What makes this especially troubling is that our friend has worked incredibly hard to maintain her sobriety and recently celebrated 12 months alcohol-free through AA. To be publicly accused of being drunk after reaching such a significant milestone was humiliating, heartbreaking, and completely unnecessary. When we brought our concerns to the General Manager, Scott, we expected leadership. We expected someone who would take a moment to assess the situation, listen to both sides, and use his own judgment. Instead, he simply stated that he trusted his employees and made no effort to independently evaluate what had happened. A manager's job isn't to blindly accept accusations. A manager's job is to gather facts, assess the situation, and make informed decisions. In this case, Scott failed to do that. As a result, the restaurant lost a party of 10 customers. More importantly, they deeply hurt someone who has spent the last year fighting for her sobriety. That's the part of this experience we won't forget. Everyone makes mistakes. Great restaurants acknowledge them, learn from them, and treat people with dignity. Unfortunately, this experience was defined by assumptions, poor judgment, and a complete lack of empathy from both the staff and management.

    Photos
    Dining area near one bathroom
    Dining area near one bathroom
    Cannelloni Al Quattro Formaggi
    Cannelloni Al Quattro Formaggi
    Side of grilled shrimp

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    Side of grilled shrimp

    Conchtails - bars - Updated June 2026

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