This is in reference to my dealings with Terrace Cleaners in Ladera Ranch, CA. They are a small…read moreindependent dry cleaning and laundry business, owned by "Mary" and her husband. I go out of my way to support local businesses, but in this case felt it necessary to let other people on Yelp know of my experience. This review has nothing to do with the quality of their dry cleaning and laundry services which are good (4/5). This has to do with their service and follow up I received from Mary the owner. On 02/21/2026, I brought in 6 items, 2 were for dry cleaning of pants, and 4 were for laundering of shirts to be folded. I requested folding as I was going to travel and needed to optimize space in my suitcase. All items were to be ready on Thursday, 02/26/2026. On Friday, 02/27/2026, I came back into the store to pick up my items. The 2 pants were there, however, when I opened the shirt bag, I noticed that 1/4 shirts was not mine. I told this to Mary's husband, and handed back the shirt that was not mine. 3/4 shirts were mine and appeared fine. He told me they would check and see if the "lost" shirt was somewhere in the store and call me back in a few days. Since I did not hear from anyone, I went back into the store on Tuesday, 03/03/2026, and this time Mary (owner) was working the front counter and we spoke about the lost shirt. She told me they have a video system in the store and can go back to see what I had turned in on 02/21/2026. She also mentioned that her husband frequently makes errors dealing with incoming orders and was I sure that I gave him 4 shirts instead of 3? I said I was certain, and that the receipt indicated 4 shirts. In addition, there were 4 tags, one on each shirt. Mary kept challenging me and indicated that I had made an error and only 3 shirts must have been turned in. The conversation got a bit heated, and I asked if they had video evidence of 3, and not 4? No video was produced. I left the store and said I would be back in a few days for a resolution. I also said fair compensation for the lost shirt was $40.00 plus $7.50 which was the cost for laundering the lost shirt which I already paid for. Mary told me her husband would have to issue me a check for the lost shirt. Since I did not hear from them again, I called the store on Thursday, 03/05/2026, and spoke with the husband. He was aware of the situation, and would prepare a check for me. I went back again later that afternoon. Mary was working the front counter. I asked if her husband had prepared the check? She said yes, and produced the check. I also asked for $7.50 laundering charge for the lost shirt. She handed me $8.00 cash as apparently there was no change in the register. I was preparing to walk out, move on, and drop the subject. However, Mary again asked me again if I was sure that I gave in only 3 shirts and that her husband had made errors on number of pieces being dropped off. I said to be clear there were 4 shirts dropped off and verified by receipts. 1 was not mine and I gave that shirt back to her husband. I treated people with respect, no matter their position in life. I am also not a vindictive person, but I have enough self-esteem to stand up for myself. It could have so easy for Mary to hand me the check and $7.50 and just "let it go". That would have ended the whole episode. I guess Mary needed the last word. That has given me motivation to post this review. I have also attached photos (1 Page) of the receipts involved.

This is for their alterations (not cleaning). I brought in a…read moreheadrest for my outdoor lounge chair, as the treads pulled out of the seam where the straps attached to the pillow. It took them 3 times to get it right, when all they needed to do was runs some stitches to reinforce the attachment point. The first time, they reversed the strap, so the velcro wouldn't attach. I brought it back and asked them to fix it, and after another week they told me it was ready, so I picked it up, and the older gentleman tried to charge me again, for fixing their mistake! As I inspected it again, I found they had redid it wrong again, or did nothing. I had them work on it again, and after 3 tries and 3 weeks, they finally got it right. That wasn't bad enough but I brought in a new pair of pants for my tux and asked them to take out the hem and lengthen them by 1 inch. After I picked them up,, I found they had SHORTENED them by 1 inch! Now they are 2 inches too short, AND THEY CUT the material off, so now my BRAND NEW pants were ruined!!! If you want to keep and be able to use your clothes, bring them somewhere else!!!

Express Cleaners is the absolute best! I had an emergency with a bridesmaid dress that I needed a…read more24 hour turnaround. I picked up the dress the next day and it looked perfect. I was so relieved and grateful. The Service was exceptional and at a great price.

Recommend!....friendly, accomodating and affordable. Next day service. Thank you again!read more

Power cleaners exceeded my expectations of what a dry-cleaner should offer. They focus on quality…read moreservice delivered with a smile. I was very pleased as a first-time customer considering this place is local to my home. I just needed a quick blazer serviced and they got my job done at a time faster than they quoted me - pleasant surprise. I received a bag of useful items and decided this was a level of service I could commit to as a dry-cleaner. I highly recommend taking a chance on this service provider if you have a chance. Thank you Power Cleaners for excellence delivered.

Fast. Efficient. And friendly. You can tell the business operates really well. Id come here to dry…read moreclean anything move forward, even though it was a bit of drive for me. They give you coupons so you get discounts for a couple times!

I have been coming here for 17 years and I trust them with all my clothing including couture…read moredesigner items. I have my clothes picked up and delivered every Tuesday at the same time every week. The pricing isn't the cheapest but it's reasonable for a great job and reliable service. Jay is the best and I highly recommend this business if you live in the area.

Brought my shirts to have taken in. The gentleman told me it would be $20 each for two shirts. I…read moreconfirmed $40 total. Came to pick them up and the lady said it would be $68. When I asked call the gentleman, her response was, "do you want your shirts or not?" Looking at the past reviews, seems like this is a common practice here.

Perfect dress alterations!! I took my bridesmaid dress in on a Saturday for a wedding that upcoming…read moreFriday. I came here after another place turned me away. I walked in and was reassured it would be done on time and could be worked around the boning in the bodice of my dress (the other place told me no due to this). He was so kind and knowledgeable. I picked up my dress on Thursday, pressed and ready to go! It fit perfectly and you couldn't tell anything was ever done to it. 10/10 recommend!

I wish I could give them more than 5 stars! They run an amazing family business and have top notch…read morecustomer service. I had large delicate handmade rugs cleaned with them, and they have the best price for top quality work. I also only dry clean my family's clothes there- comes out perfect every time. I look forward to using their tailoring service and other services as well. They are truly and one stop shop. Thank you!

i have had a to do list of things forever! One of them was to launder my goose down comforters that…read morehave been sitting in my closet for years to be given attention. Using the power of yelp and my mom, I found Shelton Family Cleaners. They charged $40 per down comforter and $30 for a blanket to dry clean and take off one "to do" list that was needed. I came here, was greeted with a friendly smile and reassured all the stains or problem areas would be addressed, paid up front and was given a ticket with a day it would be ready. Sure enough, i came everything was as it was supposed to be and areas addressed and I couldn't be happier! I was so impressed, that the following week, I dropped off 2 more down comforters to be cleaned and am waiting for them to be finished and picked up in a few days! Would recommend Shelton Family Cleaners for cleaning expensive down comforters! 10/10

This is the cleaners I trust with our clothing. Friendly service, quick turnaround, and good…read moreprices. Highly recommend them.

Been coming here for a few years now! They're a great small business and have always done a nice…read morejob with my work clothes.

I had a very upsetting experience at this cleaners and will never return. I was quoted $63 to press…read morea shirt, which seemed extremely high, so I questioned the price. Instead of simply explaining the cost, the owner became very aggressive and confrontational. During the interaction, he began taking photos of me and said he was going to put me on the internet. He also told me to "bring my husband into the shop" because he welcomed a fight. When I expressed how uncomfortable I was, he told me he could speak to me however he wanted because it was his store. As someone in my 80s, I found the entire encounter incredibly intimidating and distressing. I simply asked about the price--I wasn't rude or confrontational--and the way I was treated has genuinely shaken me. Regardless of the pricing, there is no excuse for treating a customer this way. I cannot recommend this business based on my experience.

Leo is absolutely amazing! I had three dresses that needed to be hemmed and altered on a very tight…read moretimeline. I dropped them off on Tuesday, and they were ready for pickup by Thursday evening. Not only was the turnaround incredibly fast, but the quality of the work was exceptional. One of the dresses had both a ruffle and a slit, and the alterations were done so seamlessly that you would never know it had been altered at all. Leo's attention to detail, craftsmanship, and customer service are truly outstanding. I would recommend him again and again without hesitation. Thank you, Leo, for doing such a fantastic job and accommodating my tight deadline!

I needed alterations done on a dress and I needed it done within 5 days which is a tight deadline…read more When I called in to see if they could do it the man I talked to was very friendly and accommodating. He told me sure they could do it and to bring the dress by in the morning. The lady that did the fitting did a great job and the dress was done on time and perfectly fitted. These people are pro's.