I have been going to This practice for a few years and it's mostly been pleasant as far as care. But customer service is lacking a bit. First, one of my permanent retainers became disconnected, and I came in to have it repaired. They declined to repair/reseal it but offered to replace it for a cost that was more than what it cost to have both of my retainers placed on. I asked for options because I was afraid to go without my retainers attached for a short period of time. The dentist offered no suggestions besides "you can pay ______ and we will replace." So I went outside to sit on a bench and frantically find a place that could replace my retainer the next day. I let that go and still returned six months later for my routine cleanings. At that time, the dentist told me that I don't floss enough so I need to start coming every four months instead of six. Sure. I agreed and set up my four month appt at the front desk and put it in my calendar. I showed up today for the four month appt, and they didn't have me on the schedule and did not even try to accommodate. The thing that is frustrating is that there is a lot of coordination and planning that goes into making it to an appointment (commute, meeting adjustments, child/pet care, etc), only to be met with a "Sorry we must not have put you on the schedule. Can we try for later this week?" Ummm...no.
Though I moved uptown since becoming a patient at Concierge, I committed to staying since it can be taxing to find a new doctor. However, the commute is not worth it for such lackluster customer service. Today was confirmation that I should move on. Super disappointed. read more