The salespeople are great there. Sammy helped us throughout the entire process! Patty also helped us in the beginning too, however Sammy helped us close the deal. Sammy & patty were very friendly and nice answering our questions. Both provided excellent service. The entire experience was comfortable , no pressure at all, and very at ease. The guy in finance, Mark, was really helpful too. He tried his best to get us the deals we wanted for our Mazda 3 , and we really appreciated it. Talking money is always worrisome, but overall had a good experience in both finance and sales. read more

We just purchased my son car last Saturday staff very friendly and very smooth processed! Chris our salesman very attentive and helpful! Thank you Sam, Jamil and Jalil best experience first time buyer. Because great customers service we came back next day and purchased another for myself. Highly recommend this place. Analyn Tayo read more

Can Nguyen helped me out on leasing a Mazda CX-5. Great guy and very knowledgable of this and other models. It was a positive experience working with Can, and others there at Concord Mazda. I am a happy customer indeed! read more

I had a great experience with Adrian test driving a Miata. Even though I wasn't ready to buy, he talked me through my options and gave me the information I need to make an informed decision in the future. I will definitely be going back to Concord Mazda and Adrian when I'm ready to buy! read more

The service is exceptional every time I come. I had an appointment for a routine check up and I couldn't be more pleased with Concord Mazda! My Service Advisor was Jazzmon (Jazz) and she's amazing! She was friendly, professional and prompt when checking me, and the other guests, in. She was thorough when explaining the service(s) I'd be getting done and she explained everything afterwards too. She was all around pleasant which makes the experience even better. I enjoy coming here because I always leave extremely satisfied! Wonderful staff especially, Jazzmon (Jazz). Looking forward to my next check up. Thank you, Concord Mazda :) read more

Purchased a 2023 Mazda, CX-9 with the help of Adrian Burke. Sales person. Good knowledge great communication, beautiful dealership so it made the waiting more pleasant. Was not used to a dealership that does a "no haggle, Best price" offer, different than the norm of buying a car. Ultimately they gave me a fair price for my trade-in and the rest was pretty seamless. Overall great experience. read more

Car shopping, in my opinion, is always stressful. Danny at Concord Mazda was welcoming and completely engaged as I walked through buying my new car. He checked in on me while I was waiting for the sales team to put an offer together, brought me water and was reassuring. The sales manager saved the day for me and I wish he could have worked with me from the start. Paul, our finance guy, was great and that was the easiest part of the day. We spent a total of 5 hours at Concord Mazda. I'm not sure if it really needs to take that long to buy a car but all things considered, I love my new car and appreciate the folks like Danny that made me feel valued and heard. read more

We can in looking at some of the cars. Kevin Grimm let us take our time to look around and gave us what we wanted! He was nice and was speaking to the both of us the whole time! Kevin, 10/10! read more

I walked in without an appointment and was helped very quickly by Brendt. I told him what car I wanted to see and he brought it around. I took my time looking at it and checking everything out. He waited patiently. When I was done checking out the car we went for good test drive. I told him I was ready to buy. He got numbers together and let me choose what I wanted with no pressure. I ended up buying the car. I think Brendt did a great job and I would recommend him to friends for help with buying a new vehicle. Jim read more

Tire service. Brought my car to Concord Mazda due to tire having a nail and I was worried due to upcoming road trip. The tire was ordered that afternoon. Next morning they had my tire on in a jiffy. I always feel pleased with their work. They really listen to my concern regarding my tires and my car. read more

Concord Mazda - My beautiful Mazda! - Car Dealers Near Me - Concord, California

DO NOT GO HERE FOR MAINTENANCE. I was pressured into getting a 30k maintenance package. I later find out from my own mechanic that a lot of those things on that list should've been complimentary. This is very deceiving. Erik Ohlson is the service advisor who belittled me and made me feel pressured into doing this for my car. He is very rude and condescending. He was even complaining about me to the next customer in line. Bottom line, do not go here for service. Please support a local mechanic who will not con you into unnecessary services. read more

Will lead you on a complete wild goose chase. People don't talk to each other - absolutely 0 communication. Spent far too many hours/ days at this dealership for a complete bait and switch on offers presented from onset to game time- have had to edit mileage , wants - because people do not communicate. Reporting to consumer financial protection bureau. Have leased multiple cars and have never been treated like this nor seen this extent of difference in offers presented. Sales manager will then blame it on a communication issue from his staff . BEWARE! read more

I talked to salesperson Alex multiple times before taking Uber to travel 70 miles to buy a car. Supposed the car was not in stock. But Alex tried to sell me a different trim of the car saying that's the one I wanted and acted as if he didn't know the other trim was sold. Totally unprofessional. read more

Greg was extremely helpful. I was interested in a Ford Fushion hybrid and he took me through the process and figured it all out. I even had some issues with the bank and they figured that out too. Congrats for earning my business I appreciate your good service. Go here to look at used cars if you want someone who goes the extra mile, they will work to earn your business! read more

I had Can N. help me with my purchase of my acura....yes I went to a Mazda dealership for my 2019 Acura TLX. He was very nice and helpful. He wasn't pushy or aggressive, which I really appreciate that part. I would give him a 5/5 forsure, but for my overall experience I say a 4/5. I mean I understand they're advertising, but still wished they lowered somewhat for me. Also I had 2 pretty deep scratches on the car that I want them to touch up before I left with the car. I live about 2 hours away, it's a hassel having to come back, but I guess I'll do another trip. Overall good experience. read more

Concord Mazda - Car Dealers Near Me - Concord, California

Took my car for service on a Friday. Said the $951 service would take 6 hours. Didn't finish by close of business, didn't offer me a loaner car, didn't offer me a courtesy ride, was closed over the weekend. Charged a 3% fee for using my credit card which was apparently disclosed by little signs and was notified after the paperwork was signed. Terrible experience. Avoid at all costs. Hopefully my car lasts. read more

I would like to point out the great experience I had with Greg Miller at DGDG Mazda in Concord, CA. Faced with an older Mazda CX-7 that was ready to be retired, I looked at the need to purchase a new car formidable, especially during the pandemic. I first test drove possible new cars in March of 2020, just prior to the Covid shutdown. Greg intoduced me to several models, and accurately explained the differences in an unhurried, low-pressure manner. As my search was just beginning, I was not prepared to make a decision soon, especially as the pandemic was beginning to rapidly spread, and my need for a new car immediately was uncertain. Greg communicated with me via e-mail and gentle phone messages for the remainder of the year. 2 weeks ago it became apparent it was time. I and remembered Greg Miller's positive help and manner. I asked for him by name, and he exceeded expectations, in spite of new vehicle shortages. I highly recommend him to anyone looking to purchase a vehicle. read more

Already 5 stars just based on the check-in experience with Milica. The high ratings for this Mazda dealership are legit. San Leandro wanted to charge us for a diagnostic fee to take a look at a weird chirping sound coming from our transmission, but Concord said it's covered under powertrain warranty (even just to diagnose/take a look)! And now, 3.5 hours later (they did try to have their technicians be as quick as possible but I didn't mind cause the waiting area is beautiful with free wifi and coffee/tea), I'm getting a loaner while they fix the issue. Definitely will come back if we're in the market for a new vehicle. Really appreciate their honest, transparent, and efficient service. (All the service advisors seemed great, btw!) read more

Had a great experience buying a car here at Concord Mazda. I can't thank SCOTT enough on how he helped me get the car i wanted, in a payment and rate that fits my budget. Scott's knowledge with cars together with his professional skills on selling made my experience buying easy and i felt comfortable. I thought overall, Scott, Aimal and other employees that work in this dealership really care about the customer's satisfaction and not just selling car. I would definitely recommend Concord Mazda to other people that wants to get their next car! read more

Concord Mazda - Car Dealers Near Me - Concord, California

Ive got my first car leased her. Wonderful experience with the manger and workers. Especially Aimal and FJ !! read more

I was shopping for a lightly used Mazda MX-5 RF from 2019 when I ran across a listing on CarGurus for a 2020 MX-5 RF Club model at Concord Mazda. They had clearly described the vehicle, and it was at a price that was rated a "good" deal, so I clicked on the "contact me" button. Less than 3 minutes later Aimal reached out to me and scheduled a time for me to see the vehicle and test drive it that day. At the dealership, we met with Robert Turner who showed us around the car and gave some nice directions for where to on a nearby test drive. Robert was knowledgeable, professional, passionate, and was helpful in answering all of our questions. He also provided some great pointers on how to pick up a NAV sim card and a pro-tip on Turtle Wax Jet Black detailing spray. We loved the car, loved the service and attention, and bought it... I had an e-mailed copy of all of the paperwork (my preference) before I left the dealership. Would recommend this dealership and also the buying experience with DGDG in general. read more

I was looking for a specific vehicle and found this dealership through using the truecar website - one of the sales reps, Greg Miller, contacted me immediately but when I couldn't answer, he was able to communicate with me via text. I really appreciated that because life is busy and that makes communicating easier. He was prompt, answered all my questions, worked to get me the best offer, and even sent proposals all via email and text. When I went in a few days later, he was off but set me up with another senior rep, Robert, and him and the staff were very helpful, kind, and quick. They got me a great price, explained all the options, taught me how to use all the features, and even gave me a bow to say congratulations for my first brand new car purchase! Customer service was great, genuine, kind, and helpful. Would definitely recommend for the staff, value, inventory, and speed! Thanks again to Greg Miller for not being pushy upfront and accommodating my needs so I could progress and Robert for taking great care of me once I got there read more

My boyfriend and I had gone to two different dealerships (Honda Serramonte and Hyundai Serramonte) prior to coming to Concord Mazda. It was our last stop of the day and after horrible treatment from both dealerships, we were tired, cranky, and just about to give up. We had our eye on the Mazda3 iSport hatchback and when we walked into the dealership we were greeted by an angel by the name of Rico Principe. Not only did he treat us with respect, but he was so knowledgable and helpful and friendly! He was the first person we dealt with that day that didn't dismiss us just because we were young. He walked us through and explained in detail not only the car, but also the credit score process, lease agreement, haggling with his manager, the trade-in value of our current car, etc. If this is your first time buying/leasing a car, come to Concord Mazda and ask for Rico! He helped us out so much and was so detailed in his explanations and so upfront about everything. Nothing like the horror stories you hear about car salesmen. And because of that (and also the fact that he got us AN AMAZING DEAL), we left today with our BRAND NEW 2015 BLACK MAZDA-3 iSPORT!!! We love it so much and we cannot thank Rico enough for treating us so well. read more

Went in to replace alternator. The sales rep gave a quote base on tech recommendation. Says to best replace item 1 and 3 and see if error light still on. I said go with his recommendation. When came to pick up he said not sure if light is still on or not.. Then when time to pay they upcharge me another +$300. Good thing I took screen shot of initial quote and told them.. they ended up redoing my invoice invoice saying price for one of the item is actually less and the price they quoted me the initial labor was included.. all bs. They just tried to use it as a cover up for trying to get customer to buy.. make sure you take screen shot of any quotes. read more

A really good dealership. All the product specialists were helpful and knowledgeable. Scott was the product specialist I was interacting with, and he was amazing. He answered all my questions patiently and did not put any kind of pressure to buy the car, which honestly was the best part for me. Overall great service and support. Concord Mazda made the car buying process extremely easy and comfortable. read more

This past weekend my wife and I purchased a Certified Mazda Miata from Gregory Miller at Concord Mazda. The car is wonderful. Greg and Anibal from the finance team were great to work with and made our purchase very easy. I think once you test drive one of these cars you are sold. I must say I have purchased many cars in the past and this was the best buying experience so far. I hope we can do business again down the road. read more

So It all started from a simple test ,I would like to credit my amazing experience at Concord Mazda to both ROBERT & KATHLEEN. They both went the extra mile for me & I appreciate everything they did. Thank you a million. -Anthony read more

I am So Very Happy Purchasing my Car at Concord Mazda! The Entire Staff were incredible! They all need a Big Raise! They work as a Team! Great way to do Business! I will tell All my Customers to Buy Their next car at Concord Mazda! I am The Brand Ambassador for Tommy Bahama Walnut Creek! 18 years! I Know All About Customer Service! read more

Excellent service and amazing deals. After doing enough research, I walked into Concord Mazda with the intention of test driving the CX-5. My parents and I were looking for a SUV to replace the one we lost in an accident. At the lot, we met Robert who helped us test drive different CX-5 variants until we finally opted for the Carbon Edition Turbo. Due to some restrictions on discounts and credits that didn't apply to the Carbon Edition Turbo, we weren't able to agree on a price, but the team at Concord Mazda was able to work out a much better deal for us after switching to a higher trim, Grand Touring. Our intention was to continue looking at offers from other dealers, but this new offer was too good to pass up. Overall, I was extremely happy with the whole experience and the final price, and financing arrangements (0.9% APR is almost free money). Also, massive thanks to Kathleen, who stayed until very late to help us finish the paperwork. read more

We just bought a new-to-us CX-5 and have to say this has been the best car buying experience ever. Marie Ang not only responded quickly to my online inquiry, she was a real partner through the whole shopping process. Never pushed (quite the opposite!), always answered questions clearly, was patient when I was cranky :) The whole team there is wonderful, including the finance manager, Jamil -- and you know what jerks those guys usually are. What a beautiful showroom and service waiting area. Even the bathroom is classy! The atmosphere is wonderful: calm, happy, no tense customers whispering in the corner. So be sure to check our Mazda and Concord. I'm sure they are all great, but ask for Marie Ang. read more

I worked with Robert and I had the easiest car buying experience ever! Robert was very attentive, helpful, communicative, and kind. He was not pushy, and listened to what my wants and needs were as a car buyer. He gave me a 5 star experience at the Concord Mazda dealership and I am so grateful! He also told me to contact him anytime after which I have already done 2x and he was quick and responsive! I really appreciate that the service goes beyond when you sign the paperwork here. He gave a full tour of my Mazda Cx3 and even put a bow on it when I came to pick it up. What a nice touch! Robert and the DGDG Mazda really made this a different car buying experience that made it fun and stress free. Thanks so much Robert! 10/10 would recommend! ***I also worked with Marie online before coming into the dealership and she was so helpful as well. Thanks Marie! read more

Concord Mazda - Car Dealers Near Me - Concord, California

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Okay it's been 7 months since my last review about this business. Last time I gave them a one star review because they make a huge mistake by changing my high performance oil to their cheap regular (not even synthetic) mazda brang oil and oil filter. Good thing was that someone from Concord Mazda responded to my complaint by stating that they will change my oil just bring back the oil and oil filter I want to use. The only problem I had with this deal was that the oil and oil filter they replaced 7 months ago was newly changed and replaced. They did NOT even reimbursed me for the cost of them. As I mentioned on my last review, this is the place to bring your car for some major work such as transmission fluid and electrical components repair and not for simple work like oil change. This time I came back to get a diagnostic test for $199.95. I ran my own OBDII scanner and it showed that I need some modules replaced such as airbag module, body control module, TPMS sensor and auto transmission oil pressure sensor replacements. Airbag and body control module needs to be programmed to be installed properly. It's not like the transmission control module replacement which was just a "plug and play" type. I called them to find out the cost for those parts replacement and they said that I need to get diagnostic by Mazda to perform the replacement. I'm giving their customer service a five star but need to deduct one star because of that incident that happened 7 months ago for not reimbursing me for the cost of my high performance oil and oil filter. read more

My recent visits at the Mazda service center have gone smoothly and I have no complaints whatsoever. Last year I had to leave my car in the center for a few days while they got all the parts for a big repair and lent me a brand-new Mazda courtesy SUV for the duration. It was lovely! My most recent visit on June 29 was fine - Michelle was very helpful and had an accurate estimate of when my car would be ready. I appreciated the cool interior and comfortable seats in the waiting area as it was quite hot outside. I have not felt cheated or pushed to buy more than I needed at this service center. TL/DR - I like the Concord Mazda Service Center and feel that you can get great service here. Peace. read more

I continue to be totally satisfied with the care my car(s) recieve at Concord Mazda. A bit pricey but it's worth it.

I visited several dealerships and this one is absolutely the best. Can and Sam are so welcoming, nice, and non-rushing in every step. They are honest and responsible people. The price is fair compared to many other dealerships in the bay area. I ended up closing a new car with them 2 hours after a test drive. Thank you! Plus, this showroom is so large and new. read more

Great experience! Can was of great help! Super helpful and answered any questions I had. 10/10 would recommend!

I'm a huge Mazda fan but this dealership is now totally focused on upselling and it's rather sad that these great cars now have such a $ orientated after service. I won't go there again. Update : the latest business manager (presumably the guy setting sales targets to the customer facing staff) replied (below) obviously because it's a 'mystery' to him. Well let me help. I was told I needed 3 repairs totaling $3000 on top of the $440 for an oil change and service check (seriously $440!!!!! ) these were brakes, tires and battery. Yes $3000 for a new battery, 2 brake pads and 4 tires. Here's the thing, I actually checked out their recommendations. 1- they wanted all tires changed because they are 5 years old so I spoke to the tire manufacturer who asked if there is fraying or wall cracking . There is not and so they said they have no idea why tires should be changed. 2- battery- I took the car to Big O (now that's a customer orientated company) and they checked the battery and guess what.....yup. No problem and btw a new battery is half the price of Mazda. 3- rear brake pads - yes they are low BUT I called Mazda and asked them and they say 2mm is time for a change, mine are 3mm and they say I have at least 5000 miles which is my annual mileage. Big O price for changing them out Inc rotors is half what Mazda wants. Yeah Mr Business Manager- read the other reviews, I'm not alone and you know what you're doing. Very sad and very unfair. read more

I recently leased a CX-30 from Concord Mazda with the help of both Paul Howard and Rob Turner. After going to several different dealership, both Paul & Rob were able to best help me find a great deal for a great car. Not only was the process made easier by them, they were extremely communicative and excited to answer any questions or concerns I had. I love my CX-30 and appreciate knowing I have them in my corner regarding any future questions or purchases. I'd highly recommend stopping by Concord Mazda and speaking with their team about your new car! read more

Disappointed Purchase Last Friday, I went to Concord Mazda to finally return my lease and get a new car; this is my fifth car with Mazda. After agreeing on the services and things I should get for the car, I finally passed to the financial department. He greeted us and mentioned making "some changes to the deal to improve it." Then he showed me the tablet and asked for my signature for things like DMV, liability, and other documents to return the old car. He handed me all the papers in my last signature and said: Congratulations on your new Mazda! He did not explain his changes nor show me what he did. Even I asked, "That is not the price I agree to." But he mentioned "signing signing" in my last signature on the tablet he gave all the papers, without an envelope. I was surprised by the quick greeting and the documents. As soon as I got home, I checked the contract. And I noticed many changes that I did not request or agree to. The maintenance service contract said Standard/ Basic when I agreed to Value for four years, including oil change, filter, windshield, tired rotation, and more. Then, I did not ask for a PCP key replacement value of 199$. I did not agree to it, nor did he tell me. After that, there was a PCP service contract for 1,999, which he did not mention, so I disagreed. He was more into getting me to sign the papers rather than explaining. The worst part is that I gave him 2,000 for a down payment, but the contract shows 1,008.19. What kind of person would do something like that? and why? Is this a new way to make money? However, he did not give a receipt for it. Last, I signed all the documents, but this contract only had my signature on a few papers, like the DMV, but not a signature from the financial director of Mazda, which got my attention to look closely. That is why I am so disappointed with this last purchase. I always come back to Concord Mazda because of how the salesperson explains and gives me confidence in what and how it would take care of the car with a good deal, and I am happy to come back again. But with this experience with the financial director of Mazda, all my experiences turned out badly. I would not come back or recommend this place again, nor make a deal. These types of people should not work in the financial department because it won't reflect and represent well a company like Mazda. read more

Great service and excellent communication. They video your car so you can see what they recommended fixing and offer free Uber to and from your service. read more