We leased the CX-5 here, the customer service was great. We had a lot of questions because this is our first lease in the US, the questions were answered fully and passion. Compared to my friends that also leased Mazda CX-5 a couple of months ago I can definitely say that this dealership made a good deal for us. read more

Excellent! Marie went above and beyond. From being patient to help me decide which car to get, offering me food and beverage and for closing the deal at the end. Coming from a car enthusiast who has been into different dealerships, Mazda concord and Marie definitely went beyond my expectations read more

Very rarely leave reviews, unless a service is absolutely fantastic or downright terrible... In this case, thankfully, my experience was the former! I've dealt with other dealerships in the past and, of course, I did my window-shopping with other Mazda dealerships before deciding to purchase my brand new Mazda CX-5 AWD Grand Touring from Concord Mazda! I first spoke with Anibal via email and then over the phone prior to physically walking in to be sure they could meet me at my budget. Anibal helped get the process going so things would be smoother sailing once I finally did physically walk in. Once I arrived, I was appointed to Paul and he was extremely helpful both when I was there and once I had more questions after a week of having my brand new SUV. I've highly recommended Concord Mazda to all my friends in the market for a new or used car! I used to be Honda-loyal, but am happy to be Mazda-loyal moving forward and I will definitely come back to this dealership! As I mentioned earlier, I spoke with multiple Mazda dealerships across San Diego, Los Angeles, Orange County and around the Bay Area. They were almost all fairly friendly... However, I would so very, very, very highly advise staying away from Royal Auto Group of San Francisco! Go to Mazda of Concord instead, totally worth the extra trek! read more

First off, Scott was great. He was insanely knowledgeable and was the best to work with. Unlike most salesmen at dealerships, he wasn't pushy. He didn't try to get us in a more expensive car, instead made sure the car we were looking at had everything we needed. I had spoke with Scott an hour before we came in, and submitted my credit & preapproval before we got there. The moment we walked in he said we were approved for the car we wanted with NO money down. I would 10000000000/10 recommend concord Mazda. And ask for Scott, he's the best. read more

Excellent service from Marie. Everyone made the car buying experience enjoyable, and will definitely think of them first in the future.

I shopped dealers in 3 counties and none were as responsive as Concord Mazda and in particular my sales agent Marie Eng. They delivered in every area and now I'm a happy owner of a Mazda CX-5. read more

Robert was the best! He made the entire car buying experience so easy and comfortable. He even answered all my stupid questions! Highly recommend requesting Robert when you go to buy your Mazda. Which so far, is an amazing car :) Kathleen also made dotting the I's and crossing the T's a smooth process. So thank you for that!! read more

The new Concord Mazda center is very nice. We bring cars here for service ~2 times per year. The service team, in particular, is great -- helpful, clear communicators, hospitable, kind (thanks Eric!). Comfortable waiting area with wifi and snacks / coffee. Love getting the video from the mechanic of my car, too! read more

Bought a 2020 Mazda CX30 a couple of weeks ago with the help of Gregory Miller and the rest of the team. Very helpful, everyone friendly,made the process less painful! Thanks Gregory and Concord Mazda read more

Called and made an appointment several days in advance and was told that they don't open until 8- meaning I would have to arrive late to work in order to drop off my car. When I arrived around 7:40 they were already open and I saw their listed hours on the building said they open at 7:30 (there is no consistent information online as to their hours). Once inside I was informed that my appointment was not actually made so I was not on the schedule. I left my car and went to work. When I returned (after paying almost $1000 for servicing and brakes) I was informed that on top of that another $1000 of work needed to be done. I would have preferred they call me rather than leave that information to the last minute. I hope the quality of service improves or I will be finding somewhere else to service my vehicle. read more

A great dealer with a good selection of cars and an even greater staff. A big shoutout to mechanic Elijah for great service, helpful information, and a helping hand in servicing my vehicle. He was recommended to me by my friends who's vehicle he serviced as well in exceptional time with transparent pricing. Good man with a good work ethic, highly recommend his services!! read more

I recently purchased a Mazda-CX3, and I thought that the service was excellent. Anibal "Sammy" took me through the whole process. He was very knowledgeable and helpful, and I would happily refer him to anyone I know. read more

I recently leased a 2021 CX30. Overall it was a great dealership experience with Paul Howard. Paul really listened to our needs and found us the best deal. We were very happy with the level of customer service provided. Negotiating car leases can be intimidating but Paul made it very comfortable and easy for us. read more

This was not resolved. Potential clients be careful. They hold have you believe otherwise.

My wife and I just purchased a car here and working with Anibal was so relaxed and comforting. He was extremely helpful, knowledgeable and had our best interest at his forefront. He even reserved our car for a test drive with a personalized note in the windshield! He made our process so smooth and his whole team were positive and professional. This was not your average "miserable" car buying experience, and we will definitely work with them again in the future! read more

Sale person (Sam Earnest ) simplified the car buying process (bought cx-9) and resolved all our queries with patience. I would recommend concord Mazda in case your planning to buy Mazda car. read more

We were in the market for a new family vehicle, and Concord Mazda took GREAT care of us! Specifically Anibal aka "Sammy" & Jamil. They were most accommodating & answered most of our questions and concerns over the phone. They were both extremely helpful, knowledgeable & made us feel comfortable both over the phone and in person (given the COVID situation). I haven't purchased a car for 14 years & they made the entire process very easy & flawless! Both were very respectful of our choices & decisions. Never any pressure whatsoever! We are extremely pleased with the purchase of our 2017 Mazda GX5 Grand Touring AWD! I HIGHLY recommend this fine establishment! 5 stars & 2 thumbs up for sure! read more

My brother and his gf made the mistake to come to this dealership and buy a car from them not even a year ago. It was my brother's first car. They put a down payment of around 4,000 and the car was around 13,000. My brother started having problems with the car as soon as he got it he took it to go get checked they said it was fine when it really wasn't. Well here we are now a few months later with a car that's more expensive to fix then what it is worth. And came to the dealer to see if they can do anything for my brother and said no. So here we are paying the loan for a car that was no good. What kind or dealership is this that sales worthless car that are going to get ruined within months. read more

Sammy was great at helping us (my family's 3rd Mazda with him). The team at the dealership made things seamless and we got our new Mazda on the same day (delivered to our house). Great service definitely recommend Sammy. read more

I had a very positive experience with Arin at Concord Mazda. She was extremely helpful, friendly and knowledgable. I couldn't be happier with her service, and with the amazing car I got. Thanks Arin! read more

I received high quality service here at Concord Mazda! I worked with Marie and she was the best! She was so helpful and responsive and essentially made the whole car buying process SO easy! Anibal made the loan process a breeze and I highly recommend Concord Mazda! read more

Purchasing my first car at Concord Mazda was such a great and positive experience for me. Buying a car can be such a headache and it was starting to get overwhelming. Barry, Marie, and Jalil were all so very friendly and professional to me. They helped me get the exact vehicle I wanted. Down to the moonroof! The finance team was very helpful and supportive, I didn't feel pressured at all. They treated my sister and me very kindly. I will definitely be referring them to friends and family. read more

Had a great experience purchasing a CX5 here. Fast and easy process. Thanks Marie and Anibal for helping with the purchase!

I had a great experience getting a new car at Concord Mazda. I ended up with a wonderful Mazda CX-30, after seeing a few. Sam Earnest in finance helped work out a deal that was perfect. I appreciated his expertise, insights, patience and flexibility in developing fair terms that were right for me. He and salesman Maquis Agee made a great team. And I love my new car! read more

I was worried about buying out my car due to Covid but Anibal "Sammy" and Jalil helped tremendously and made my experience a great one! They answered all my questions and helped me find the best deal. Which is why I'm happy that my first car buying experience was with Mazda! read more

The staff are always top notch and personable. The service is superb. I had gone in for a routine oil change and a little service repair and I was having tire pressure issues. I hadn't realized that it was going to take longer than 1 day and I had a lot of stuff to do. They gave me a loaner car for a couple of days until my car was ready. When I got my car back I had driven it for a couple of days and noticed that it was making a grinding noise when I would make right hand turns and I was still having tire pressure issues. I was startled by the noise and a little perturbed that I still had tire pressure issues and went right back to the dealership. I was nervous because they don't do major service repairs during the weekend and I had just had a death in the family and I needed my car to help prepare for funeral arrangements. I was a little irritated because I didn't know what the noise was and I had just had work done. This was inconvenient. The gentleman at the counter took my car in because he didn't want any further damage to my car and mentioned that it's never good if my car is making noises like the one I heard. He saw that I had just been in there the previous weekend and quickly got me in another car and on the road again. I appreciated that and his urgency to take care of everything. He also told me that he would notify Eric to follow up with me. It turned out that the noise was a simple fix and didn't require any major work. As for my tire pressure, it turned out that I had bent the wheel and needed a new one. UGH!!! I blame the pot holes!!!! But I thank Concord Mazda for always being so accommodating and always providing such excellent customer service. Life happens but I'm glad that I don't have to worry so much when it comes to my car. =) read more

Entire buying experience was excellent. Negotiated a very fair deal online and picked up our new 2020 CX5 the next day. We were in the dealership for a total of approximately 45 minutes. Sammy was an absolute pleasure to work with, and we couldn't be happier with the excellent customer service we received from Concord Mazda. read more

I had a warranty repair performed on my Mazda CX-5 at Concord Mazda. The associate's that helped me were very friendly and accommodating. My car needed a coolant control valve installed and I planned on doing it myself. I called the Concord Mazda parts department and spoke with Anthony. I told him I was in need of a coolant control valve, and that the factory warranty was 3 weeks past 36 months. He took the initiative and contacted the service department and told me the repair would be taken care of. I made an appointment with Service Advisor Jonathan Fernandes and the repair was done in a timely manner. Both parts and labor were covered by Concord Mazda. I truly appreciate the high level of customer service that was shown in my behalf. Special thanks to Anthony for making the extra effort to successfully tackle this problem with no hesitation! Based on my experience, I highly recommend the Concord Mazda service center. read more

I had another great experience at Concord Mazda! I purchased my car using the AAA Auto Purchase Program and am very happy with the outcome. Sammy and everyone involved made the transaction a smooth one. This is our second purchase from this dealership, and I'm sure we will be back again when the time comes for our next Mazda! read more

I had a fantastic experience shopping at this location for a CX-5. Robert (sales/product) was what made the difference for us. His knowledge of the car (and competing vehicles) was truly remarkable, and he took us on one of most fun test drives that I've ever been on. He was always friendly and made sure we were taken care of, even when he was with another customer or when the dealership was short staffed. We will definitely send our friends here, and only to see Robert. read more

My fiancé and I went to concord Mazda to purchase our first car together. We were met by Adrian and were so pleased with the showing and purchase process. He was extremely helpful and informative of our vehicle and took care of our every need. Later, we were extremely well taken care of by Sammie, the financial officer. Him and Adrian met our every need when it came to purchasing this car, and Sammie was excellent in our closing process and was very open with us. Thank you DGDG Mazda for a very smooth, professional, and family friendly process. As we start our family, we will always remember the joy we had in purchasing our brand new CX-50! read more

Brought in my Mazda 6 for service. First off let's start by saying the service advisor try upselling me to which I pointed out he's charging me $100 more than the actual service cause I pointed it out on his computer. He was surprised I can see his computer screen. Next I receive the service notification text which tells me my car has checked out ok. Lo and behold I get a phone call from the service advisor saying I need new brakes although their inspection said everything is ok. I really think techs are either pencil whipping inspections or they're trying to get money any which way. Now I get my car back which I only wanted a coolant flush. I get home and my temp shoots up and my engine is smoking. There's no coolant in the reservoir. I'm pretty mechanically inclined and there's no way it all leaked out by the time I got home. Car gets towed to the dealer and they said I have a leak. I find it very hard that all the coolant leaked out and there's no coolant spots under my car where I park. Definitely don't recommend service at this dealer. Very shady if you ask me. Now they want to charge me to fix the problem which should have been caught in the first place if someone was doing their job. Here's the kicker. They want to charge me for more coolant. Coolant that was never in my car to begin with. read more

The service at Mazda is pretty incredible. My FIL owns a Mazda and told me, with my recent purchase, I'd be really pleased with the service center. Amazed is the more accurate word! I had a couple accessories added and the techs finished the job in literally a third of the time I was quoted. To be more elaborate, 30 mins vs 90 mins. That's a world of difference when waiting on a couch. The facility itself is immaculate and spacious right down to the restrooms. The staff is very kind and personable. Really can't say enough great things about all of them. read more

We just purchased a car at Concord Mazda and had a great experience. We were really debating on what type of car to get. New or used. Adrian Burke helped us through the process. From the first day we got a very good feeling about working with Adrian. He was very professional and knowledgeable. He was very responsive to my texts and calls. In the end we chose a new Mazda CX-5 and couldn't be happier. Car buying used to be a treacherous process and it was not that at all. We worked with Jamil in financing. Everything was completed quickly and seamlessly and we were on our way with our new car. Thank you to the team at Concord Mazda. We will definitely be recommending you to our friends and family. read more

Sammy Anibal, was very rude. I inquired about the 2018 Mazda 6 GT online for a quote. First he never provided me a quote and asked me a tons of questions like, are you going to be financing? Are you trading in a car? "what's your physical address for fee calculation?" they claimed that they give this no brainer price fo all the car so I thought they would just simply reply an email with a quote. So I answered all these questions, did not hear back from him. Then I called him to inquire and he was very rude. States these cars are very fresh so no discount is available at all you understand that? Then I said that I got a discount verbally from Fremont Mazda. Then he said, "buy it from them then" Drive all the way there and get scammed". Sure I know at this time, the car is very new but no need to say these to your customer". At least you can be polite about it. Don't buy from this place, they don't care about customer service. They will probably be nice to you if you are buying a car that they eagerly wants to get rid of. read more

I got a sweet ride with the help of Adrian in the sales department. He was very kind and humorous and thoughtful and made me feel very comfortable the whole time. I will definitely be returning if I need another car in the future. I'm loving my Mazda! Thanks, Adrian!!! It was first time buying a car and it went smoothly thanks to Adrian! read more

Wife and i were in the market for a replacement car, our experience with Concord Mazda was great. Brendt our sales person was detailed and followed up with us on everything through the process. Anibal in finance was easy to work with and the process went smoothly and fast. i would highly recommend this dealership. read more

This place is so dishonest. After I purchased my vehicle in 2018, I also got with it the servie plan for the next 5 years, primarily oil changes and tire rotation. Most of the time the oil changes went smoothly, which was ok. But what got me thinking that this place wasn't honest was when they told me I needed brakes. I almost got them done, but not there. Shortly after I got a flat tire and needed a tire fixed so I took it down to Big O tires. They fixed my tire and I asked them to look at my brakes. I told them Mazda recently advised I get new brakes because they're getting very thin. Big O said my brakes are fine I do not need to get them done yet. That was one thing. Yesterday I called to mention that my trunk doesn't seem to be locking when I lock the doors to the vehicle. I said maybe something is wrong with the locking mechanism or something. And I asked how much to have it looked at and what parts may cost, and he said I don't know but it could cost up to 1,000 dollars. I was l ike yeah right I'm not paying that. I googled it. I didnt know that if you have your keys in your pocket at the time you're trying to unlock the trunk, the car knows that and unlocks it for you. I just thought it wasn't working. I left the keys in the house and went out and tried unlocking the trunk and it was locked. So why the heck didn't the service guy tell me that?? I'm sure he knows how these vehicles work, and I'm sure he owns a Mazda himself. What a scam. These guys just want your money and don't give a heck about customers. Never ever going back there. They're crooks. read more

First time buyer at Mazda. First and foremost, they have clean, modern, comfortable spaces that allow you to relax and keep your calm during what can be a tumultuous buying process. Marie Ang, Paul and Anibal helped us make our purchase and we couldn't be happier. Very intrigued to see where Mazda goes in the future, appears to be an undervalued car company. read more

What a pleasant experience buying a new car for our daughter (who starts graduate school in two weeks) from Concord Mazda today. Our salesperson was Robert Turner, excellent and knowledgeable. We also talked with Amail, the sales manager, who was wonderful. The finance gentleman was efficient and organized. Start to finish, we were out of there in record time, and the whole process was so streamlined. Such a pleasure working with them in selecting and purchasing a car. I may even return down the line to look at their small sports car which is absolutely gorgeous. Overall, best car dealership I have ever dealt with. read more