To the Amazing Team Who Cared for My Dad,…read more Our family would like to express our deepest gratitude to every person who played a role in my dad's recovery journey. To the nurses, LVNs, CNAs, therapists, physicians, social workers, dietary staff, housekeeping team, administrative staff, and everyone behind the scenes--thank you for your compassion, dedication, and support. Your kindness, patience, encouragement, and professional care helped make a difficult time more manageable for our family. From the warm welcomes to the daily attention and support you provided, you made a meaningful difference in my dad's healing process and in our lives. We are truly grateful for the care, respect, and dignity you showed him every day. Thank you for being such an important part of his recovery journey and for creating a supportive and welcoming environment for our family. Special mention- Vicente, Cathleen Kaiser Case Manager and RJ Navarro. I can't thank you ALL enough! With sincere appreciation and gratitude, The Legaspi Family

This place needs to be reported to the health inspector. Dirt all over the place, very filthy…read more Curtains being held up with duct tape. I pressed my help button, started a timer and waited 35 minutes for anyone to show up. When they did show up, they were unable to assist with the care that I required. Keep your family away if you want them to get better.

My daughter did her clinicals here for her program and the things she told me... let's just say my…read moreheart hurts for the people in here that have no voice. TERRIBLE care, disgusting food, inhumane conditions and treatment. The nurses are incompetent, the CNA's are violent towards patients, yes violent. My daughter saw so many illegal things happening yet when she tried to say something the administration team told her they'll handle it and nothing seemed to be done... don't bring anyone you love in here my daughter came home in tears in disbelief of how bad this place was treating their patients.

The worst place ever!!!!!!!!!!!!…read more Please report them!!!!!!!ASAP This place its full of dead souls!!!!! Just Bad!!!!!! The worse care ever!!!!! They let ppl fall and don't report it !!! No nurses at all checking after patients!!!! No water or the quantity of food is nasty!!!!!!!!! No one checks on patients wellbeing and the environment also the care they deserve. Patients should not be taking care of each other, lack of communication and safety precautions for patients. Just bad hygiene for patients as they don't want to even try to work with patients they just give up on them!!!!!! And that not ok I am going to report them!!!!!! For the sake of their safety and wellbeing,,

I have been In Shadelands Post Acute two times now. The first time I was here 12/2023 - 4/2024. My…read moremost recent stay was from 3/2026 - 4/2026. I love this facility, because it is well kept, clean and the staff members and services are second to none! I love how staff members willingly cover for each other during lunch breaks, busy times, etc.). I never experienced any rudeness or problems from any employee at Shadelands. Shadelands will ALWAYS be my first choice for Post Acute care.

I've had my fair share of experience with SNFs--both as a healthcare professional and as a family…read moremember of a patient. I can honestly say that Shadelands exceeded our expectations. Not only is the building new and well-maintained, with private rooms and bathrooms for each patient, but the quality of care truly stands out. The Director of Nursing makes a point to round on patients regularly, remaining visible and available for questions, concerns, and feedback from both patients and staff. That leadership presence carries over to the frontline nurses, who consistently treat patients with empathy and compassion--qualities that can be lacking in many other SNFs. The food is also impressive. It may not be a five-star restaurant, but even as a family member, I found the meals enjoyable and something I wouldn't turn away. Like any facility, there are opportunities for improvement. Therapy services at times seemed to be provided at a minimal level, likely reflecting staffing and workload challenges--an issue I recognize is not unique to this SNF. That said, I'm grateful my family member was able to maximize her rehabilitation. Her extended stay following an acute stay helped build her endurance, and she received excellent nursing care before being discharged home. As a family, we felt more prepared and better equipped to care for her. Now, she's slowly but surely thriving again. Thank you, Shadelands team, for being part of our journey!

I want to express my enormous gratitude to nurse Vicki Campbell who is instrumental for my father's…read morecare in Pleasant Hill Post Accute where he resides since 2023 . Vicki goes way beyond all expectations and delivers not only care for patients but also peace of mind for the family . Her professionalism , kindness , quick thinking and constant willingness to help made a huge difference for my father and all of us !

I want to express my gratitude for the excellent care at Pleasant Hill Post-Acute Care. I was…read moreadmitted with a fractured pelvis and could not walk. Thanks to the entire staff's exceptional care, I am walking again! The PT and OT folks (Nikki, Deandre and Akashi) patiently gave me the support and confidence to not only walk, but to climb stairs! I have never had PT before and was amazed how their simple instructions and encouragement helped heal my body so that I could return home. There are too many other names to mention here, but the following are a few. I'd like to give a shout out to the nursing staff, particularly Dahlia. The nurses were so kind and patient, helping me with every need, including cleansing. I hope that I was kind and respectful, but I noticed that some patients could be quite difficult. The nurses and CNAs consistently maintained a calm, caring and professional demeanor. They catered to every need and clearly cared about the patients' well-being. Claire, the Activities Director delivered daily menus and a list of scheduled activities. What a sweet individual, dropping by each morning with a smile and a little conversation. Nicole of the Housekeeping Staff was lovely. I engaged her in conversation at every opportunity, as she made sure that each room was clean and in proper order for each patient. My case worker, Mary, was instrumental in working with doctors and staff to secure my release date. She also recommended an appt. with my PCP and referred me to out-patient PT care. Another shout out is to the kitchen staff. The meals were healthy and delicious and tailored to each patient's needs. Mistakes were sometimes made and were quickly rectified. One small concern is that breakfasts always arrived cold. Having worked in catering, I know it is difficult to serve a hot meal to 50 people at once, but it can be done. Icing on the cake: Greta, an optometrist visited some of the patients for eye exams and glaucoma tests. I did not expect this extra service and appreciate it so much! In additional, the facility has followed up with me to check on my healing progress. I hope none of you require such intense care, but if you do, I highly recommend PH Post-Acute Care to administer to both physical and emotional needs.

A close friend has been at this facility for a couple of weeks and has been very pleased with the…read morestaff, food and therapy he has been receiving. He arrived with acute paralysis from spinal surgery and is on his way to normal mobility.

I was a skilled patient in the facility, they took good care of me from day one until I my…read moredischarge all staffs are very good. They were very kind, professional with a good heart to each and every patient they have. I definitely recommend this facility and I just say that I am very satisfied with their care and service. Everything is wonderful.

No rehab for memory care George Mancuso locked in for 3month his daughter decided no visits from…read morepeople who care He can not even get a cup of coffee administer in my face about visit sad place

This facility has restricted this 87 year old Veteran from any visitors. He has slight Dementia and…read morethey treat him like he is crazy. No rehabilitation or stimulation for Dementia. He has been there over a month. They only let daughters see him and they haven't spoke to or have seen him in 25 years. All his loved ones and his Pastor cannot visit. Not sure what kind of elder abuse this is but it's tragic. Seeking attorney advice.

My mother was close to death and I had no idea how to comfort her and make her transition easier as…read morethis was happening so fast. I googled Hospice and came across MD Choice that had some good reviews. I had no idea who I was calling but there had to have been some divine intervention pushing me to this call and this company. After a few questions I received a call from Dr De Leon who was the most compassionate and caring doctor I have come across. He sensed my immediate need, came straight out to the house, assessed my mother and went himself to the pharmacy to pick up the needed medications. He knew the urgency and took it upon himself to do all the footwork. He obtained the needed comfort medication, stabilized my mother and allowed my mother to pass peacefully all within a matter of hours from making that initial call. When she did pass that evening, he again, arranged for everything from the pronouncing to the calls according to the pre-arrangements. Without MD Choice and the connection with Dr De Leon, I don't know how I would have been able to handle the situation. His immediate response on a Sunday, his Taking control of the situation and quick actions made such a difference in the final few hours my mother had. If you find yourself in a situation like this and needing someone to help in this time, I highly recommend MD Choice and Dr De Leon. I am forever grateful to MD Choice and Dr De Leon for acting so quickly and with such caring and love in this terrible time of need. Thank you from the bottom of my heart and the hearts of my family.

My brother used MD Choice Hospice for only a week before he passed. But we're extremely happy we…read morechose them. Not only were they able to provide significantly more daily visits from their team of nurses and aids than the other options we considered, but they were incredibly responsive, efficient, and helpful with every question or request we had--and that includes their 24/7 on-call team. Cheryl, the RN Case Manager, in particular, was a godsend. It was a huge relief to be able to rely on them so thoroughly from day one. They delivered everything we needed within hours of getting the paperwork done; and both Cheryl and an aide were there for the last few hours my brother was alive--providing support and care. We really can't recommend them highly enough!

My 97 year old Mother spent the last 3 weeks here recovering from severe hydration which caused her…read morefall. She was here 2 years ago. We were happy with the care she received, that's why we brought her back again. First of all, it's a very clean facility, small and personal, but most of all great staff. The nurses my Mom had were professional & helpful. The CNA's were amazing. The ones I will mention were the very best. Mario, Smile, Rain, and one special CNA on swing shift named Michelle. Jessica on the weekends was also an excellent help with my Mom, Nursing director Teri was extremely helpful, always available to help. Vanessa social worker was also fantastic at assisting with so much. The physical therapists & occupational therapists were also great. I hope my Mom never has to go back, but if she ever did, Legacy would surely be our number 1 pick. Much love & thanks to the staff. We are forever grateful for their kind & wonderful care of our Mother. Thank you so much!

Horrible communication and lacking in patient care. I would…read morecome to see my mother after lunch to find that she didn't have her hearing aid in her ear and her dentures were still in the case. which had dirty water in it. I had to complain to severl people before anyone would do anything about the moldy water they were storing her dentures in. Very few people here care. Good luck trying to get someone on the phone "They're in a meeting and will call you back as soon as it's over" was the standare lie I was told. There was no set level of care at which my mother would be released so as long as they could bill for her she was stuck in a hostage situation. My mother's health declined horribly while here, she lost a lot of weight and she died a month after they FINALLY agreed to release her.

While it's not the Ritz the care here is wonderful. I've been a patient here twice and the staff is…read morepleasant, caring and attentive.

Cam Jones and team, notably Matt and Jean who go above and beyond as activity directors and really…read morecare about the occupants have made what my mom calls "the not so golden years" easier. My mom has made friends and Cam has facilitated transportation when we needed it. Cam is also accessible anytime I have questions or requests. It's not a fancy place but my mother is comfortable. The food is just ok, but they are happy to make my mom a tuna sandwich if she doesn't care for the hot meal. When I was told a few years ago that I had two hours to choose a skilled nursing facility I jumped in my car and quickly toured a few. I chose La Casa Via where my grandmother stayed several years ago as well. I give this facility 5 stars not for being perfect but because this type of care is very hard and the facility is clean as well as the care and attention I mentioned above.

Absolute sham of a care center. Sexual assault swept under the rug by staff, counselors and…read moreso-called on-site medical personnel. Given the wrong medicines, double-dose administered on record, male staff not announcing that they were barging into female quarters, individuals from off the streets just able to walk into unsecured buildings, where residents sleep, nothing was done about these problems while I was there as a veteran, their veteran liason was overwhelmed and would not address me, acting like if they did not acknowledge me and the constant trauma incurred by their failure to execute ANY appropriate protocol, even for suicide watch, then it must not have happened. When interviewed by State investigator, I wanted a veteran counsel in the room with me, he shut down the meeting and claimed "it just must be too soon and you are too messed up to talk". Wowie-WOWWOW. I urge ANYONE CONSIDERING NSRS TO FIND A SAFER FACILITY FOR INPATIENT CARE, ANYWHERE ELSE BUT THERE.

I checked into the facility and ended up having to check out early because my chronic pain was not…read morebeing addressed and my belongings we're getting stolen. To add insult to injury, the prescribed medications that I arrived with (In prescription bottles) were "destroyed" by the staff without my awareness or permission because their doctor didn't prescribe them. Who is he to determine that another doctor's prescriptions should be destroyed...without telling me!?! They destroyed 10 full bottles of unopened medication without my consent. I would have had family pickup the medication had I known it was going to be destroyed. Shame on them.