Understood my concerns and needs. Provided a solid diagnosis and provided the service on the next…read moreday. The assessment process was efficient, using text messages with pictures to provide updates and next steps. Reasonable cost. Very friendly.

Had a Great experience with Steve's Automotive. Robert gave fair pricing and made referrals for…read morework he felt others could do cheaper. They also were able to get me in quick and had a short turnaround. Seems like a real honest shop and great guys.

Really Fast and efficient battery change for my 2008 Mercedes and pumped my tires quickly!read more

After calling and emailing multiple other mobile mechanics, Jasmine was the only one that…read morecommunicated with me letting me know her husband can do the job. That's not the best part, this family owned and run business has compassion and cares about customers. They are usually closed on the weekend, but with my situation with starting a new job on Monday and only having this one vehicle, she asked her husband if he would come do a shifter cable on my truck on Saturday. Dylan showed up and got right under our truck, seen the problem, ordered the part and put it on. He was thorough and made sure it would shift with ease. I HIGHLY recommend this business. They stand by their work and their very reasonably priced.

One of the best experiences that we've ever had with an unfortunate problem. Engine in our son's…read moreExplorer seized and Mark Sr. and Mark Jr. were absolutely incredible with how they worked with us to get the problem solved. There are all kinds of details that I could go into on this review, but let's just suffice it to say that they now have a customer for LIFE! Thank you gentlemen!

Marks Automotive repair had my van for almost two weeks, did nothing but plug in a code reader then…read morecharged me $397 and wouldn't even offer to make the repairs they deemed urgent. I have a diy campervan that I was trying to get ready for a road trip from Nashville to New England and everywhere in between. I brought it to Marks Auto repair in Mt Juliet mechanic (same one for 17 years) to get routine service and a new steering gear box. I was told that my van was not fit to do a 3000 mile trip and instead of camping, I should just get hotels. I was charged $397.00 for them to give me driver error codes (P1207) and tell me not only did my gear box need replaced, but my transmission was gone, my entire ABS system needed replacement and my engine could seize up and leave me stranded. Mark Jr. told me they didn't even want to repair it because it would be a lot of work and not worth the money for an older (2004 Ford e150) vehicle. I was devastated! I had this trip planned for almost a year and only had a month to get a repair and routine service. I pulled the carfax and the records were spotless and precise (except for the entries that Marks Auto repair put in). I bought this van as a state vehicle in AZ and knew it had immaculate maintenance and service records. I knew the transmission just needed a drain and fill, new oil, and an all around check on tires etc... I took it to a trusted friend for a solid 2nd opinion and the gearbox was gone (I knew that) but friend said Transmission probably just needed a drain and fill, and that it would be fine. The Ford econolines were made to outlast. Some having 300-400k miles on them. Mine had 160k. Strange thing was, when I popped the hood to see if they had changed/filled any fluid (since I paid almost $400) there were no signs of ANYONE there. No finger prints, no swipe marks from someone leaning over the engine, nothing! There was the same dirt with no disruptions as there was 4 months prior when I put a new battery in myself! They had my van for almost two weeks and only gave me useless Marta codes that were from raving the engine while in park (rpm vs torque error). The ABS codes or light hasn't come on except on rare occasion, but Mark jr made it seem as if I was going to lose my brakes completely and have a tragic and sudden loss of control. Scary and dramatic! Long story, but this is not the first time Marks has been less than helpful and actually defeated the purpose of even bringing my vehicle into them on other occasions. For example, I had an oil leak in an '07 Mustang that had leaked onto my garage floor and they told me to just watch the fluid level, it didn't need to be fixed!? What? So for years, I had to put a pad under my car because I just trusted what they said. Now I know better. Now I know there are other mechanics who want to do the work, gain trust and don't swindle or use scare tactics to get you off the lot. I brought my van into Marshall Automotive repair in Hermitage, they listened and tested the all the things. They replaced the steering gearbox got it aligned, changed my fluids, looked over all the other systems and gave me a thumbs up for the trip. It was a long, difficult journey and I did it solo. To be honest, there were some scary thoughts in my head thinking "what if Mark Jr. was right?" Completely paranoid at times and questioning everything made it difficult to truly enjoy my vacation to the fullest, but I had to trust my gut and my gut said Marks Auto repair was wrong. And they were! So, here we are.... $400 in the hole for absolutely nothing and 3000k miles later... whatcha gonna do Mark's?

I can't say enough good things about Hobbs and Sons. They go above and beyond in every aspect. I…read morehad my floodlights replaced and while they were replacing them they noticed my front bumper was very loose. They took it upon themselves to fix this for me which was so kind! Apparently it was hanging by a thread. There's no telling when it would have fallen off! They treat you like family and their pricing is extremely fair. I will be returning to Hobbs & Sons for all of my future auto needs!

They were very pleasant and handled a lot of customers quickly and efficiently. They put a list of…read morethe things I needed checked out and I left for a while. A couple hours later they called me and explained what needed to be done and how much it would cost per item. I told them what to work on and what nonessentials could be put off. I agreed on there pricing and go ahead. I left the car over the weekend and they called me Tuesday and said everything is complete and tested out. I was pleasantly surprised that they finished the work so quickly as they had to order parts. Everything is working great. It was a very positive experience.

Easily the best experience I've ever had at a car shop. Great work, pricing, communication, and…read morehonesty/integrity.

Great honest shop! Good pricing and they got me in and out same day ! Will be back !…read moreWohoooooooooooooo

I was traveling from Ky to Atlanta and my dash indicated transmission issues and recommended…read moreimmediate attention. Chat GPT recommended Phoenix. Upon arrival the intake person was very accommodating and helpful. It took about 5 hrs to repair my vehicle. They were very thorough in their explanations, showed me pictures, contacted my warranty company and their attention to customer service was beyond expection. I got hungry and asked for a place to walk to, to get food. The intake person, brought me 1/2 of his own sandwich, chips and yogurt as well as a comfy chair to sit outside and eat. Upon completion every person exceeded ALL my expectations toward a customer they'd probably never see again. I'm 74 and have been driving 58 years. NEVER have I ever seen such amazing customer service. Thank you to each and every one of you that assisted me so kindly and curterously. You guys were AMAZING! Cecilia Tucker

We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

As an update to my earlier post, my check engine light came on THE DAY AFTER I picked up my truck…read moreand paid the additional $$$$. When I called to schedule an appointment to have the truck serviced under the warranty they provided as part of their "service", I was transferred from Trish to the "owner" of the garage , who proceeded to yell and curse me (and yea, I yelled and cursed back), but he REFUSED to honor the warranty and told me to "go fck myself and find someone else to fix your piece of sh#t": Based on what other customers say about this place, it's a decent shop as long as they don't really have to work to fix a problem that a backyard mechanic could handle. I will again state that they do not do business above board and will look to wring the most amount of money out of their customers for the least amount of work. I have better things to do with my time, but I will be filing suit against them for failing to honor their warranty just because I hurt their feelings with a negative business review. Sad business practice

. Checked local vw TDI recommended mechanics and found European Motorworks…read more VW are "special" and if you find your non-dealership repair team - you become loyal fast. ISSUE: Our 2012 glow plug AND engine light was lit. Shop diagnosed recommended repairs - we agreed upon the repairs and expected to get our vehicle back drivable. We picked up the vehicle- 15 minutes later the engine light coded AGAIN and we spent allot of money only to return the vehicle for diagnosis. Owner recommended we attempt VW and second diagnosis was diesel particulate- how can this be? We spent allot of time and money to get the vehicle in drivable (ie no check engine light) condition- owner suggested another new equally expensive repair - Had enough run around and brought car to the professionals who was our trusted repair team and got a repair list a mile long that European never shared or reported to us. We should never have had the glow plug repair done and we should have driven vehicle straight to a junkyard A professional will admit his errors and apologize but based on the reviews we know he will become defensive, immature, and confrontational about a review that isn't positive Beware bringing your vehicle here - it's sad when people air their opinion in public and the owner, rather than take ownership, responds like a child

Never trust this place !!!!!!…read more I went last year to get my car serviced, their water pumped failed and I took it back. They said it was fixed but I needed to replace my engine. I went to pick up my car and it was in worse condition. I finally took my car that had every warning single on. They tried to sell me a 10k job and the real issue was their HORRIBLE mechanics left stuff unplugged this place is a joke save yourself do not go here Almost a year later my car is completely fine and never needed the engine replacement

UPDATE: The issue has been resolved. They were friendly and accountable. They went out of their…read moreway to make me feel special on a day where I wasn't feeling very special, and that meant more to me than the car. I'm glad I don't have to go looking for a new car person now.