If I could give them zero stars I would have. Not only did this airline disappoint an entire flight full of tired travelers (including a lot of children) due to plane issues they screwed everyone without giving any information. The airlines policy on its website states they need to give passengers updates every 30 mins. They maybe gave 2 unhelpful notices over 2 hours sitting on a tarmac with no outlets or electricity working. They decided to then de-board us and and tell us to leave the terminal and go out of of security and stand around by the ticket gates to be helped. Another almost 2 hours goes by and finally someone arrives to "help" us. Then by the time we get to the front of the line they state the workers are a third party and they actually cannot help us. So this airline Does not even have its own employees working at its desks and I assume probably doesn't have its own employees working the phone lines either. We put countless calls into the phone system waited hours to talk to someone all to be told that we need to be helped at the front desk at the airport after the desk told us we needed to leave and call customer service to be helped. They had us doing this run around for over 12 hours after already being up all night And then at 4am delayed our flight 25 hours from the original time instead of canceling it and refunding everyone so they could get another flight home or to whatever destination they were going to. So instead they delayed the flight a whole day and then delayed everyone's layovers 2 or 3 days so no one can make their trips and so the airline doesn't have to refund because "it was only a delay". Beware of this airline. It's a scam. I'm shocked star alliances and Lufthansa would partner with such a careless airline. Save your money and fly another airline!! read more

This was the worst airline I've flown. They were extremely unprofessional. They are a little cheaper than other airlines, however, you will lose money trying to save with Condor. They overcharged my account, and later denied the overcharges. I highly recommend NOT to fly with Condor. read more

They charged me $300 at the gate for an extra bag. they acknowledged that paying online would have been almost 50% cheaper, but didn't allow me to do so (I wasn't able to find any extra bag add on when I checked in online). I could have also simply upgraded to Economy Plus for less than half the price but they said that's too late as well :) Won't fly Condor again. Cheap for a reason. read more

I would give it zero stars if I could. The worst airline I've ever flown on, and I've flown a lot. I don't know where to start, but the food was terrible. I had a mushy pasta with lentil "bolognese" which was pretty much inedible. Then we got some sort of calzone and the crust was pretty much flour and water. The flight attendant yelled at me when I was stretching out near the toilet and told me to go back to my seat. Between meals, the attendants just sit around in the aft and talk and ignore their customers. The worst though are the seats. They were filth and about 20 years old and meant for an hour bus ride, not a trans Atlantic flight. The tray table next to mine was filthy and the person sitting there had to clean it herself. Just unacceptable. They should be reported to FAA or whoever oversees airlines like this. read more

Just don't. Just don't. We only booked it because it was a direct flight from Phoenix to Frankfurt and I would rather take 4 flights to get there than EVER book with them again. Edit, in July we arrived at the airport in Frankfurt 3 hours early, stood in line for 2 hours while they checked people's passports before checking in (why, just why, isn't that the POINT of checking in?!!) while TEN AGENTS on the other side sat and chatted amongst themselves before they finally split the line off to check in faster. It was a little over one hour before our scheduled departure and they told us after waiting 2 hours it was too late for us to check in. So they sent us over to the customer service to book a new flight, which they made us pay an additional $700 for. The. Next. Day. With a connection in Portland Oregon. So we also had to pay for a hotel. So we make the most of it, have a great dinner and one last night in Germany when we show up to check in the next day and when we do the agent tells us THEY FORGOT TO PUT US ON THR FLIGHT WE PAID FOR. At this point I finally start crying. That's when we find out that they've had a lot of people quit and have had to hire a ton of new people and they don't know what they're doing and actually, the day before they accidentally booked the wrong size plane for that flight and they had to CUT 50 PEOPLE OFF THE FLIGHT. Ironic isn't it? So this man works his magic and gets us on the plane. PLUS our original flight was delayed 2 hours. So we could have made it. So the second flight was ALSO delayed 2 hours, we land in Portland with 30 minutes to go through customs and get on our next flight which we obviously missed. The condor desk closes at 2pm. We were told oh well. It took 3 hours to get an agent over to start finding new flights for not only us but the other 13 people who were displaced other flights. We were first at the counter and the last ones to be helped. Everyone else was put on a flight home that day except for us. THEN they told us there were no flights out that night but they could put me on a flight at 6am the next day, and my Fiance on a flight at 2pm. I looked online and there were three flights out that night. So I paid $700+ to put us on a flight home together that night. We got home to our kids TWO DAYS LATE almost 3 through no fault of condor. So we fill out a complaint to get our money back and I bet you can guess after a 3 month wait what direction they took. They told us that all of this is our fault. They're refusing to pay us for any of it. It cost us $2,000 extra to get home two days later to our kids they left us stranded over night in two different countries they don't give a fuck about you. Do not book with them it is not worth the direct flight. I'd rather have a layover in every country on this earth than EVER FLY WITH CONDOR AGAIN read more

I traveled from Pittsburgh to Vienna, business class, changing at Frankfurt, Germany. The ground service @ Pittsburgh was amateurish with the checking agent forgetting to put in our request for wheelchair despite our reminding them repeatedly. We had to keep asking for wheelchair at several points, leading me to wonder whether there was a problem with the Condor software and/or it's interface with the connecting airlines (Austrian). In flight service was excellent but the business class seat was inferior to other budget airlines like La Compagnie (which flies EWR-Paris). Ground service in Frankfurt was rude and atrocious. Kept us waiting for a wheelchair for ages. On our return journey, the passengers were crammed into a small area at the gate in Frankfurt airport and it seemed that they had never heard of anything like a disabled person needing wheelchair or a little extra time in boarding. read more

I traveled with my 7-months pregnant wife and my two young children. After 9 hours my youngest finally fell asleep and laid his head down in my wife's lap. He was careful not to put the bottom of the shoes on the seat, only the sides. A male flight attendant in his late 40ies to mid 50ies approached my sleeping wife, woke her up and reprimanded her saying "Fuesse vom Sitz! Sie sind hier nicht zuhause" and then proceeded to repeat the insult in English "Put the feet down! You are not at home here!" We paid $7,000 for our flights, about the same as for 10 nights in all 5-star hotels in Frankfurt and 3 other cities in Europe on our trip. It would have never occurred any of the hotel staff to treat us this rude. Condor flight attendants treat guests like cattle. They hire anyone from the street and put them in front of paying customers without any training whatsoever. Never ever will I fly Condor again. - Condor. You are not at home here. - read more

I've traveled to 33 countries and this airline is the WORST of all!! Don't waste your money. The food was absolutely inedible, a very small portion of plastic wrapped greasy oily flaky pastry with a big chunk of greasy unflavored cheese inside or some thing that was trying to look like cheese. That was it for 12 hrs! The flight attendants were unfriendly, no one ever said please or thank you, they acted like they were doing you a favor. They changed the gate three times and it was completely disorganized.Tiny cups of water or juice every 6 hrs. I would never recommend this airline and I will never fly it again! Third World country flights are far superior to this lowlife Airline. Shameless. read more

Easily the worse airline on the planet. Not worth the money you save by flying with them.

The worst! Booked and paid for a seat that did not exist on the plane. Seat chart is deceiving. Premium Economy seat - monitor attached to ceiling (use it if you'd like to break your neck), no headphones, no storage net, no foot rest, and crew seat curtain draped on my legs for 11 hours. Customer service dpt. disconnected my complaint call. Never again! read more

I booked a Business class flight through Alaska with Condor servicing the second leg from Seattle to Frankfurt; Condor doesn't allow Alaska to reserve the seats on their website, and Condor doesn't allow me to reserve seats online or by phone. Terrible customer service- totally unhelpful, blamed Alaska, and refused to connect me to a supervisor. So I have an expensive business class seat but no way to reserve my seat. I have no confidence that the seat will actually exist as Condor can oversell my seat if none is actually reserved for me, or I have to take whatever is left when I check in. Customer service was dreadful and rude. read more

Absolutely the WORST airline. Please save your money, time and energy. They catch people from smaller airports by offering direct flights and you do pay the price. Website is awful, customer service is inexistent and when they lose you bag (which apparently happens often) there is no system or protocol to recover it. In addition, the planes are ultra old and scary to fly. They are dirty, bathrooms are barely usable. This has been an awful experience and I hope others won't need to endure it. Waste of money for sure. read more

I decided to try Condor for the first time because of an attractively priced business class flight from LAX to Zurich with a couple short layovers en route and returning to LAX from Lisbon with the first leg of the flight operated by Lufthansa. It was a monumental and, ultimately, very expensive mistake. 11 days before my flight I called and moved my return flight up a few days. For this, I paid about $600. I called a few days later to confirm my return flight and select a seat (I couldn't do this on the app as it was down). I was told my ticket hadn't been issued but, not to worry, call back tomorrow and it will be taken care of. I called every day that week and, after hours on hold, was told to call back the next day. Finally, there were no tomorrows left. I explained that their inability issue the ticket was making me nervous. I was told not to worry and that it was correct in their system. Just go to the airport and you'll be fine. Ok. I got to the airport in Lisbon for my return at 5am and... there was no ticket. Of course. I called condor (again) and the agent apologized profusely, told me to book a ticket on another airline and my condor flight would be refunded. I did as instructed. I booked a last minute, very expensive Air France flight for the next day, spent another $500 on a hotel and paid for 4 extra meals in Lisbon. Terrific. Upon my return, I requested my refund on the phone. I was told I had to do it on their website. Annoying but ok. I requested it. Waited. Called. Requested again. Waited. Called again. Waited. Nothing. After a month of being ignored, I reported the incident to my credit card company who promptly issued a refund. I've just received an email from condor demanding payment for the flight they didn't allow me on. This "company" is an absolute joke. They are untrustworthy, unreliable and unprofessional. An absolute clown show. No one should ever subject themselves to flying Condor. Ever. read more

It's a very low cost carrier but i had a good experience years ago flying with them. No free alcohol on that flight from Europe to the USA but hundreds of dollars less than Lufthansa read more

This was my worst travel experience ever. I left LGA on a one way flight to Munich, and my 2 suit cases were lost during transit. I did not receive my luggage for 2 weeks, and the customer support for Condor was horrible, and extremely non compassionate during the experience. Customer support acted as if they did not want to help me, and made me go in circles for several days before the situation was resolved. It's safe to say I will never book Condor Airline again. read more

We experienced a lot of frustration with our connecting flights between LA and Rome. Our flight from LA to Frankfurt was delayed, shortening our layover. However, our second flight was also delayed, and we were in line attempting to board our originally scheduled flight when we received notice from Condor we were booked into alternate flights. We didn't have enough notice to try and change back to our original flight, which was still boarding when we arrived. We had to head to the service center to receive new boarding passes, which we couldn't do because with the walking and waiting we were about to miss our rescheduled flight. We then had an additional last minute flight change with a second layover from Frankfurt to Munich, then to Rome. Because of all these changes, our luggage was delayed in Frankfurt and didn't make it on our flight. It took 3 days to receive our luggage from FCO, which was very stressful and took time away from our vacation to make essential purchases. The overall experience has greatly put me off of flying again with Condor/Lufthansa. read more

Single worst customer experience with any airline yet. Original flight booked and paid directly with Condor. Flight was cancelled and no information given. Customer support unsupportive, rude and hanging up on us. Other airlines tried to accommodate us twice with flight rebookings but Condor kept refusing them without giving any information until it was too late. When we asked to get our money back they refuse because it is too close to the day of travel even though they didn't let us know about a problem with the flight even till a couple of hours until the supposed start. Dishonest, shifting blame, uncommunicative. Please don't book with Condor for your own sake. read more

Condor made my boyfriend and me miss our connecting flight from Frankfurt to Rome, which led to a wild goose chase from hell. It all started when we booked through them because their price was the most affordable at the time and would get us to Rome seven hours sooner than the previous flight plan we had booked. First problem: Condor somehow booked that we were going to be traveling with an infant. Checking in at John Wayne, the ticket agent kept asking where our child was and we insisted we didn't have any children nor would we be traveling with any. It took 20 minutes for them to take this phantom baby off our tickets with the agent disappearing into the back most of that time. We were also apparently charged a percentage for this infant, but was not offered a refund. Oh, and they put our names on the tickets with "MR" and "MRS" as our middle names, which confused any express lane automated passport reader we used, so had to do everything manually. We got through our first flight, from Orange County up to Portland, where they were incredibly disorganized at the gate. They were late to start boarding because they insisted passengers needed to have the boarding passes switched to those with a blue border. Of course, they didn't specify this over the intercom until about 20 minutes before finally boarding was to start and so the whole would-be planeload rushed to stand in line. On the plane at last, they then took another 30 minutes to go through all the luggage because someone had checked in but had not boarded. Our late-starting, 10-hour flight to Frankfurt was its own farce. They had two movie options ("Still Alice" and "Madagascar 3"), an episode of "The New Girl" and one episode each of two unrecognizable shows. If you wanted anything else, you had to pay. The food was overcooked, burned pasta for dinner and mushy slices of melon for breakfast. It was also one of the roughest landings I've ever experienced with the plane coming down hard on the runway. People screamed. On arriving, quite late to Frankfurt and having to go through customs and security, take a train, and then run 40 gates to our connection we were denied entry onto our final flight (through Lufthansa and hadn't even started boarding yet, by the way) because we had needed to be there at least 30 minutes beforehand to pick up boarding passes. The clerk there told us to run back to A-13 to talk to Lufthansa customer service because Condor had FAILED to forward our information to them, saying we were running late. We rushed 30 gates back to the service center, got a number, and on eventually being seen were told it was all Condor's problem, could not be helped unless we wanted to shell out $2000+ to book passage on the next flight, and were thusly shooed away to find Condor, which was another train and several halls away. Finally found Condor's help desk, after having to be re-directed from the location Lufthansa gave. They eventually re-booked us on a flight to Rome, getting us there in the middle of the night. While Lufthansa had previously agreed to let us phone our hotel in Rome, whom we had paid for a pick-up from the airport and needed to let them know we were delayed, pending it was their error, Condor did not allow us this convenience and so we logged onto an airport shop's wi-fi, e-mailed the hotel, and hoped for the best. While picking up our Lufthansa boarding passes, their lady at the desk told us that Condor owed us food vouchers since we were stuck at the airport for more than seven hours (rendering the extra time we were getting for booking through Condor in the first place GONE.) She further said Condor is frequently late and they deal with this all the time. Walked back over to Condor.. one.. last.. time. Condor's man was in no way going to part with the discussed food vouchers saying our flight was not so late to justify our having them. We smiled, said thank you, noting they've lived up to our basement-level of expectations for them. While sitting at our new gate, I checked my e-mail and discovered a customer evaluation for my recent flight through Condor. In the mood I was in, I'm amazed I left out any profane remarks. At the end it asked if I'd like to be entered in a drawing for two free tickets on a Condor flight of my choice. I smirked and ticked off "NO." read more

Condor - Dinner - Airlines Near Me - Frankfurt, HE

The plane we flew from Los Angeles to Frankfurt was brand new to the Condor fleet so the interior was fresh and modern. Seats were somewhat cramped for a 10-hour flight, but I've had worse. We had an ok amount of space under the seats and adequate legroom for my 5'3" frame, taller travelers were cramped. The pilot made two of the smoothest landings I've ever experienced, it felt like he was parking a Prius. The flight crew, on the other hand, was obnoxiously loud and profane. Forget about getting any sleep with the flight crew yelling across the plane to each other all night/early morning. Twice, a flight attendant interrupted their announcements to yell at a passenger to get feet out of the aisle or sit down while using the announcement system. The food was a starch fest: noodles, with sweet, starchy pink sauce and bread crumbs, followed by a cheese sandwich with had, chewy flavorless cheese on dry bread with some sort of paste-like spread. They had no water for passengers until we made an unexpected stop in Iceland, where ground crews brought in cases of Icelandic water. This was also the first time I experienced the duty free experience with flight attendance trolling the aisles selling cartons of cigarettes and perfume. I think this may be a common practice on European economy airlines. read more

Hi Condor, what happened? 1. Your check in lines were not staffed and very inefficient. People were in worming lines and in lines where your desk was not attended! 2. Passport control was perfect but this is due to customs and the airport. 3. Gate control was very poor. Why would we all have to wait for your staff to arrive before we can go through security. Why not help the large family with twins and a ton of stuff by letting them early. It took over 20 minutes to process them and you did not need to make us all wait. Help that traveling family early and separately and a win for us all. 4. Gate boarding. Why make me wait for another agent and then tell me all is okay after waiting. 5. The good news is that I can 2.5 hours early and got to the boarding with 5 minutes so the wait was short due to waiting so long for all of you at your other lines. I may have to reconsider your airline. Vegas side was great. Frankfurt side was horrible. I hear you allow immigrants in faster than we got through your lines today??? GK says can't wait to grab a beer on the plane! read more

We flew from LAX that left 8:30pm September 13, 2022 as opposed to 5:30pm per booking that took 14 long hours. Because of that delayed flight by 2 hours, we're still in limbo at the Frankfurt International Airport as Lufthansa who we are now dealing with trying to rebook the missed connecting flight to Rome are not giving us the preferential treatment we deserve. The paid overnight hotel reservations in Rome for September 14 have gone to waste obviously. This is a terrible way to conduct business. I can't even convince myself to press 1 star because it's against my conscience to do so. read more

July 16 2023: Round trip Flight from Lax to Frankfurt Intl Airport: First leg of flight was good, no issues with our carry on/hand luggage and small purse. our flight coming back was awful. After several gate changes and delay of 2 hours, we finally got to the correct gate B61 at Frankfurt airport. At the gate, there were no communication or announceMeng at all. All we saw was a long line of people at B61 gate. There was an attendant that was checking passport/visa and tickets so we made our way up to her. She checked our passport and put a little sticker at t back and asked for our tickets. We showed her our e-ticket on our iPhones and was ready to let us go through but she said we needed a paper ticket ( in this day and age needs paper ticket over e-ticket!!). She made us go to the front desk to print it out. We got to the front desk and the attendant there asked us for our passport again and looked at us and said we need to pay $100 each for our carry on luggage...total $400! I argued with him and told him our carry on luggage is included and we didn't have to pay for the flight from LaX. He was adamantly said no, we have to pay up. I pulled up the luggage policy and showed it to him and he didn't even read it. at this point I felt he was hol our luggage hostage and will not print our ticket for us. Then he conveniently says we can upgrade to Premium seats which includes carry on luggage for $99/person. What a scam and deceptive way to make people upgrade to Premium seats! At that point we had no other option either pay $400 for 4 carryon luggage or $396 for Premium upgrade! I will NEVER fly Condor again! read more

If I could give them a negative, I would. Had to book an emergency flight with another airline, due to my mother passing away. Contacted Condor, and requested a refund a week in advance at least. Airlines contacted me, and stated that they could only refund 140$, out of the almost 900$ flight. Absolutely ridiculous, and no compassion. read more

I'm very disappointed in the customer service for this expensive airline, I expected better. They are very unresponsive in person and online. Can't check in online and arriving early still was no help. Unless things get much better in this flight From Germany to Seattle I would not use them again. read more

Flown with nearly all carriers in Europe. Booked a flight from FFK to Frankfurt and back in Boston US. Their onboard service , food and entertainment choices are bad and pathetic. The aircraft on first leg from Frankfurt to JFK looked like it came from being used in combat. Seats soiled and overall old and dirty. On the return leg, their ground crews in JFK treated passengers as kindergarden children getting pleasure in placing them on lines, one person behind another with threats!! Never experienced such idiocy. On board , the return leg, a younger plane, but same crap in food and entertainment choices. Actually there is no food choices except pasta and water. Everything else you pay extra !! The choices in entertainment are outdated and overall BAD. Any one that respects their hard earned money do not book with this carrier!! YOU WILL REGRET IT.. Late 8 hours, they refused to compensate for the delay, against the law. DO NOT FLY WITH CONDOR!! read more

We bought premium economy from Phoenix to Frankfurt. We could not even have the seat next to each other. Confusion, congestion and the long waiting line at Frankfurt, it was not a great deal at all. We usually take British airways or American when flying to Europe. We decided to try Condor for our vacation this year. Seats are not comfortable and the food was mediocre. Not a good decision to fly with Condor. We may have been just unlucky but I would not feel right to recommend this airline to anyone. read more

We opted for direct flight from Frankfurt to Austin, Texas. We were in Romania for a wedding, and after a horrible experience with another airline. We were so delighted to have a great experience with Condor. Let me start off with if you book business class, the seats are better than US based Airlines first class. I cannot stress that enough. Tip here if you are flying business class you are allowed more baggage in weight & pieces. However, make sure Condor is the first leg of your travel. Business class allows you to sit & wait in the airline lounge! A nice private area, where you will have numerous outlets, drinks & great variety of snacks. You also receive priority boarding. The seats are literally in the first class. Once you arrive in your seat, you are greeted with a glass of champagne. You also receive a bag, with socks, toothbrush, toothpaste, eye mask, slippers, nice fat pillow, & a nice blanket (we a actually thought about walking away with the blanket, sweet blanket with sheet on one side & different material on the other side) :) I cannot stress enough that the hospitality that we received was amazing! For the first 2 hours, the coffee, tea, alcohol cart was nonstop! Omg! The meals on this flight was amazing! The numerous & variety of food selections was scrumptious! This Airlines makes me want to be a vegetarian. Oh! The seats! Wide, fully reclining. The movie, tv, music selections kept us preoccupied for over 11 hours. The cons, no USB outlets, the last 2 hours, the air conditioning did not seem to run, & the air felt stagnant, yuck, you can imagine ( after few hours, you can tell who didn't wear deodorant :( ). However, my spouse & I both agree, if we are given a choice we would fly direct & with Condor as our airline. The pros with this Airline outweighs the negative! We appreciate good service, thank you Condor! read more

Condor would get 0 stars, if I could, for my flying experience. Thanks, Thomas Cook! I purchased my one way flight from Verona, IT to Seattle in early December to reserve my seat for my July 10th flight. My harrowing experience began with being unable to check in online so I call Condor and they ensure me everything is fine, just go to the airport to check in when I arrive. I arrived 2.5 hours early to the Verona airport for my flight back to Seattle. Upon checking in, I find out the first leg of my flight from Verona, Italy to Frankfurt, Germany was canceled with no notification of it being canceled. I call condor and am on hold for 1hr 14min (paying full international rates) before I talk with a human. The "customer service" rep said I need to buy an entirely new flight back to the USA. They said they could not re-route me, could not provide hotel accommodations to fly out another day, could not pay for meals, etc. With no other options, I have to purchase an additional $2000 flight to fly back to Seattle the next day out of Venice (which means paying the bus fare to train station, train fare to Venice, hotel for the night, additional days of food, purchasing an additional international cell phone plan, missing work wages for a day, an additional 24 hrs of my time and severe emotional distress, which I cannot quantify. All things considered, I'm out over $3000 out of pocket which I did not plan on. Again, thanks condor. For nothing. To anyone considering flying Condor, DO NOT!!!! I highly suggest spending the extra couple hundred dollar to fly Icelandic air, KLM or another reputable airline. Anything but Condor. I will never fly condor again and I am trying to save as many people from having an experience like mine, as I can. I believe the airline should be extinct just like the condor flying dinosaur. If you fly condor, be ready to pay over $3000 additional because they can hit cancel you flight and not do anything about it. Best of luck out there fellow jet setters! read more

I flew business class as I often do, from Frankfurt to Las Vegas last month (photo) for a vacation. I have been flying Condor for decades because they have one way, direct flights to Vegas, where Richard and I used to enjoy ourselves on our way to Arizona and California by rental car. On 8/20 I attempted to make a reservation from Las Vegas to Frankfurt, for about 8/30. I have friends visiting me in Germany on 9/5 No problem, Business was full, so was Premium. So, I was stuck with the misery of Condor's economy. I went online, signed up for a wider seat for $60.00 (with photo of cabin showing it) and a premium food order for an extra $22.00. I downloaded the email pdf confirming the ticket, the seat and the premium food including the total amount . I did not have a printer. When at the ticket counter, one shows passport, voila, they pull up what you purchased, give you a boarding pass and off you go to the plane. When I got seated on the plane I asked in a very friendly manner if I have a larger seat and they said no. I said but I paid 60.00 for something. They said the 60.00 must be for people who want to sit together. I said with one reservation? I am alone. The Stuart could not figure it out, so I let it go. He shrugged his shoulders and said "he had no idea. Never heard of that". He asked me to show it him on my ticket and said he could see what he could do, but the plane was full. At least he tried. Internet was still available, so I proved that I paid it on my confirmation (email). Apparently, I had made one reservation for a normal sardine size seat and was charged $60.00, just so. That was in addition to my ticket price and food upgrade. A very friendly young man I will call Hunka put my stuff overhead for me and sat down next to me. We introduced ourselves. I needed water. There was none offered. Most flights have water bottles on the seat when coming in. I told them I needed to take my meds, please when time permits, a small amount will do. I had a window seat. It was soon dinner. I paid $9.00 for a movie and asked for water for almost an hour. No one told me that you have to pay for earplugs separately. This was stuff My deceased husband took care of in our past. I tried to ask. Nothing doing. Almost everyone had been on the plane from hot Las Vegas without water. There were lots of people complaining. I had no water, a few movies and no earplugs. After a while, someone gave me a set found on the floor. I used them. No one responded to the light I turned on overhead. Dinner came after a couple of hours. It was placed next to my neighbor. Rice and vegetable hash of some kind. He opened it, looked at it and told a stewardess that he wanted a Gluton free meal. The lady looked at the handsome man, swept his food from his food tray and immediately brought him a superior meal. They ignored me. I said excuse me, I think I would like one of those dinners. A snooty girl went to get me a normal dinner. I said I paid $22.00 for the premium one. She said that I did not. I said it is the same as the Gluton free. She asked me how she is supposed to know that! I said I have no idea idea other than I ordered online on the ticket 10 days ago, and the airline offers it with much fanfare on its websites, so I assumed that there would be a ticket attached to my seat number. She went to get a normal dinner and placed it on my tray. I thought about it for a minute, and told her that I do not want that, to please remove it. I want my second problem solved. The stewardess ignored me. I sat there while other people ate. I asked if she was going to let me go hungry. I asked her to please speak English and she said that I speak German and why I do not speak in the language I know. She refused English. (I speak German fluently but THINK in English, so I am faster in thinking.) She said that she will get a superior to tell me that I can not have the dinner I want, but the one I can get. I said, "that is great, because that is exactly who I want to talk to.". A nice young guy came by. Mr. Ehrenberg. He asked me what the problem was. I explained the seat problem, then the food problem. He was going to solve my problem. The man asked me to prove that I paid for my meal! I asked him how I am supposed to do that and that yes, if I had internet I could certainly do that, but we have been in the air for hours with no internet. I had shown my ticket to the Stuart down the way (pointing). That was not good enough. I had the hunk get up next to me, let me out of the sardine can, get my purse and bag down, looked for the iPad, turned it on, looked for the email confirmation again, and promptly proved my $22.00 food upgrade because I had the ticket in pdf form a few hours earlier. More on the next review. read more

The worst airline I have ever taken and I have flown a lot. Horrific conditions they had us bus around the airport for 1 hours before getting on the plane. Then they had us get on the phone and they yelled at us as we were not aloud to get out of the seat or put the seat down for over two hours they held us there for two hours. Then we were told the airplane is broken and were told told to get off and deplane. They bussed us around again for a half an hour. And now have us left in a holding pin with no restaurants or food to get. They even have police guarding us so we don't get out. This is insane and you can't treat humans like this. read more

No customer service, no special service on the ground for those traveling business or premium class. The ticket agents lie if you ask them something because the flight attendants will tell you such. No notice in gate area of what flight is at what gate until just before boarding area opens. Experienced this both in the states as well as Frankfurt. They make it difficult to travel, just a heads up! read more

I regret I read all the negative reviews after I got into a situation with Condor. My rating for them is zero stars, that was my first and last experience with Condor, they as cheap as you can imaging customer service and convenience vise. I paid for business seat expecting to have a rest during my 10h+ flight but they overbooked and downgraded me to the worst long haul flight you can expect. What a disappointment! PLEASE READ the negative reviews first to understand that shady business! We, passengers are just numbers for them, they don't care! read more

My flight was delayed 5 hours and no one knows why, They won't even let us sit on the ground while we wait all day for our flight, when we are flying the seats are extremely uncomfortable, the food on the plane is terrible. Do not fly with Condor. read more

Staff at the Condor service desk were rude and very unhelpful/unsympathetic when we missed a flight due to uncontrollable circumstances in the form of broken down trains and track delays of upwards of 2 hours on route to the airport. I realize we are not covered for missing a flight but the response we got for any information and/or help with the situation was very disappointing. Basically we were told, that they did not know what we expected them do it about it and to go book another flight. While the information may have been accurate not it was delivered in an extremely rude fashion with no empathy what so ever for two people travelling on an extremely tight budget who had just been through a very stressful and disappointing situation. read more

Simple - don't fly condor. They cancelled my flight from Frankfurt to Las Vegas with no warning. Standing in 2 separate lines to find out this little nugget of information. I flew their business class in the way over - very average - similar to premium economy on other airlines. Ground staff in Vegas were pretty miserable too. But that's all moot because if they cancel your flight who cares what the seat is like - you're not in it. read more

The five stars go to the flight crew on Flight 1072 Sunday 9/22 from Frankfurt to Minneapolis. Flight landed minutes before Condor Air went bankrupt. Flight crew treated us well and most importantly got me home while thousands of others were stranded. For that I am greatful. read more

This is my worst flight!!! Condor's flight was twice delayed for 2 days . Workers at airport fully unhelpful. Tickets for connecting flight we got just for evening next day. They didn't provide us a hotel! Now since 10.30 pm till 5pm next day we stuck in the airport. The workers provide wrong information! read more

Flight to vegas cancelled waiting in line now 5 hours for new booking information. Staff is incredibly rude and slow. 2 windows open to assist an entire plane Do not fly Condor read more

I am writing this as I wait in front of the gate for my flight from FRA to SEA. Extremely rude staff at the boarding gate. Our flight into FRA from SEA was just OK. Basically, expect the worst in everything and you'll be ok. That is precisely the mentality you have to adopt with these guys. Even then, expect some stressful moments during your trip. I'd avoid this airline in future, for sure. read more

Worse airline ever!!! On the first leg of our trip to Germany we were delayed over 10 hours in Seattle. The Condor representative said there was nothing they could do. No rebooking or food vouchers they said they were only contractors and gave us a 800 number to call in Germany. When I spoke to the Condor representatives in Germany they said they couldn't help us that their colleagues in Seattle needed to take care of us. So we sat until 3:00 am in the airport. Once we arrived in Frankfurt at 10:00 pm the crew said there would be a representative to guide us for rebooking and a hotel. Guess what , no one there and after finding the Condor service center the terrible lady at the counter said they were closed and couldn't help us. We spent the night in Frankfort and when we arrived at our destination the next afternoon our luggage was lost. We got back that evening at midnight. On our way home our flight is again delayed 2 hours which is causing us to miss our connection again. I'm writing this as I sit in Frankfort airport again thanks to Condor. Went to the "Service " desk and of course they said they couldn't help us we would have to talk to their "colleagues" in San Diego to try and get home today. This is the first and last time we go anywhere near Condor. They have been late 100% of the time and have no service to help. Please save yourself a big headache and never book this airline. read more